MyFax.com

38 ratings (38 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Useless

    Dec 4, 2009 by
    Rated a Very Helpful Review
    Pros: Sometimes it works.
    Cons: Useless Technical Support. Pleasant, but ineffective Customer Service.

    Summary: Electronic fax services have been around for a number of years. They are available in many areas of the country and provide their subscribers with a local fax number. Instead of having a machine receive and print your fax on paper, it is sent to one or ... read more

  • Do Not Use This Company!

    Feb 5, 2014 by
    Not yet rated.
    Pros: Didn't have the opportunity to find any.
    Cons: Terrible customer service, they make it very hard to cancel.

    Summary: I started my trial period, and received no confirmation email with my fax number, so nothing to refer back to. I didn't write down the number, as I was supposed to get an email with it. I tried calling customer support numerous times, but you cannot get ... read more

  • Billing problems

    Oct 25, 2012 by
    Not yet rated.
    Pros: Internet fax service, when it works.
    Cons: Website off-line, lack of customer communication, customer account creation is flakey, overall reliability.

    Summary: A few months ago I had a MyFax sales rep attempt to set up an account for me over the phone because their website was not working. When that account didn't work after several hours, I called back and was told that my first account wasn't valid. So, ... read more

  • Terrible, Terrible Service

    Apr 3, 2012 by
    Not yet rated.
    Pros: It's fine when it works.
    Cons: Doesn't always work and they have the worst customer service on the planet..........bar none!!

    Summary: I've been using this product for a couple of months.  Sometimes I can get faxes from the same number I cannot get them from the next day!  Customer service is absolutely abominable....the worst I've ever seen.  Tried calling both the toll ... read more

  • Works OK For Me

    Oct 14, 2010 by
    Not yet rated.
    Pros: Works flawlessly.
    Cons: None for me.  

    Summary: What got me to this site is the fact that they are offering a discount to pay 12 months in advance because I am a so-called good customer.  Makes me wonder if they need the money now to be wanting to give me 12 months for the price of 10 months if I ... read more

  • Really Good Service, Great Pricing

    May 7, 2010 by
    Rated a Helpful Review
    Pros: Great Prices, conveinient, good customer service, easy to use, flexible.
    Cons: None! They are willing to work with everyone's needs!

    Summary: I own a small business and only need to occasionally send faxes. I didn't want to have to pay the phone company for a dedicated ring or line for a fax in our office even though fax machines themselves have come down in pricing to something really ... read more

  • customer service kills it

    Aug 7, 2009 by
    Not yet rated.
    Pros: They offer a competitve rate.
    Cons: Very unprofessional customer service.

    Summary: I notice the only other review on this site is a negative one due to poor customer service. Unfortunately, I second this review to steer you away from this company.I opened my account with Danny Clarke and it seem to be a really strong customer ... read more

  • Express Customer Reviews

  • Run away -- Impossible to cancel

    Feb 18, 2014 by
    Not rated yet
    Pros: It worked.
    Cons: I've spent a lot of time trying to cancel and they don't acknowledge it yet!

    Summary: Tried to cancel and they do not let you cancel unless you talk to someone -- but they are not available.  Classic catch 22.  Am disputing charges with credit card ... read more

  • myfax is no fax

    Feb 16, 2014 by
    Not rated yet
    Pros: looks professional
    Cons: poor service
    wasnt able to resolve inablility to receive faxes
    no refund for no service

    Summary: unfortunately they offer a terrible service.wasnt receiving the faxesBecause of the lack of service I lost valuable business.no refund available for the £5/ month serviceFrom my experiences I would strongly advise others to keep ... read more

  • Terrible Fax Service

    Jan 29, 2014 by
    Not rated yet
    Pros: None
    Cons: Very poor customer service
    No fax transmission visibility
    Hidden charges

    Summary: Their customer service is non existant and they charge for services without notice.  You have no visibility of the the faxes being transmitted. I would not recommend this service to anyone, there are far better ... read more

  • Got charged for trial

    Dec 27, 2013 by
    Not rated yet
    Pros: Nothing nothing at all.
    Cons: Suckers will charged u to try it out.     Some of a bitch

    Summary: Sucks.  Charged me for trail period.   Dont try to cancel via email.     Damn bastards.      Words words words words words ... read more

  • Terrible

    Dec 4, 2013 by
    Not rated yet
    Pros: none
    Cons: Erratic, outdated, slow, poor customer service.

    Summary: I sent a fax, received confirmation that it went through and requested an email confirmation when the fax was delivered. After an hour went by w/o confirmation, I logged in and there was no record of my fax in my "sent" folder. I started over (entered ... read more

  • terrible company

    Nov 12, 2013 by
    Not rated yet
    Pros: faxes get to their destination
    Cons: refuse cancellation, no refunds, ripoff

    Summary: This company is terrible. I signed up for a free trial and forgot to cancel it. When I tried to cancel it after this I was told I could not do it without the fax number, I could not even contact customer service without the fax number. After over 3 weeks ... read more

  • Lousy service

    Jan 6, 2013 by
    Rated Show
    Pros: Cheap
    Cons: They were bought out by E-FAX and are now the WORST! Do the TRIAL

    Summary: Cheap but not cheap enuff! try the trial. Your faxes will NOT be saved.SO?You get what you pay for. I ... read more

  • MyFax.com changed it's service from Great to Poor for some reason

    Jan 2, 2013 by
    Not rated yet
    Pros: Can send a fax direct from e-mail.
    Cons: No delayed fax. Poor  support. No automatic email archive .pdf.  Interface slow and error prone.

    Summary: I've been a MyFax customer for several years with no problems and very pleased until recently.  They changed the online interface "MyFax Central" and it does not work well at all.  They took away several critical options I used: 1) eliminated ... read more

  • Be Careful When Signing Up For Trial

    Nov 9, 2012 by
    Rated Show
    Pros: It might work,
    Cons: but I don't trust them.

    Summary: I just tried to sign up for a free trial and clinked on the link to read the terms and conitions and by the time I came back to continue it said I was signed out, start over. So when I finished starting over again the button that said "Start free trial" ... read more

  • NOT FREE

    Nov 4, 2012 by
    Not rated yet
    Pros: Finally was able to cancel my account when I called the company.
    Cons: -no communication/bills sent (except within their website)
    -not able to login or send fax

    Summary: Dissappointing. Billed me after free trial without alerting me or sending me any copy of the bills. Only discovered when I looked at my CC report. After signing up I was unable to log in or send the fax I had been wanting to send. BE ... read more

  • Liability - Hidden costs (very expensive)

    Nov 1, 2012 by
    Not rated yet
    Pros: Online faxing.
    Faxes are emailed to you.
    Cons: we can bill you $250, "according to our terms and conditions, it's legal".

    Summary: Charged $70 for a 16 page fax. Charge was supposed to be $16 plus tax.Recently updated terms and conditions, meaning they charge for time sent. Claimed their system took 1 hour and 10 seconds to successfully transmit, so they are charging ... read more

  • MyFax.com - online Fax Provider - Stay Away

    Oct 19, 2012 by
    Not rated yet
    Pros: - Ease to subscribe.
    Cons: -Hidden problems
    -Sudden software change
    -Sudden website name change
    -NO notifications of problems or extra charges
    -NO online cancellation

    Summary: Stay away from myfax.com !! I had an account that I had cancelled, after 3 months I realized they are still charging me on my CC. Customer support said it was their new software they used, that's why I could not log in. I have not used it for 3 months, ... read more

  • AVOID at all costs

    Oct 3, 2012 by
    Not rated yet
    Pros: None. 
    Cons: Read above. 

    Summary: After the 30 days that you signed up for to send that one annoying fax, yu don't get notification that they are going to start charging you every month. I don't have one email from fax.com telling me of updates, notifications or most importantly, that ... read more

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