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Jan 26 '12
Pros: None, absolutely none.
Cons: Speed, Service, Selection, and Condition of Vehicles
Summary: Probably the worst customer-service experience I have ever had in the car-rental business. More than a half hour (with prior reservation online and no issues to resolve upon return of the vehicle). At pick-up, although there were two counter agents and ...
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Jan 01 '12
Pros: Price was good if you can withstand their hard sales tatics.
Cons: Poor customer service. Disinterested employees. Hard sell tatics.
Summary: I arrived in Las Vegas on Xmas day 2011 and headed straight for payless car rental in the hopes of getting to the hotel and a little relaxation after a long flight. I waited in line for almost an hour before I got to the counter, there were four people ...
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Aug 08 '11
Pros: Nice shuttle driver
Cons: Everything else!
Summary: MOST REDICULOUS EXPERIENCE RENTING A CAR IN MY ENTIRE LIFE!!!!! I had to call 3 times before someone finally answered the phone while we waited for the shuttle. Total wait was 45 minutes. Shuttle driver was nice, friendly and helpful (only positive). ...
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Aug 03 '11
Pros: They're cheaper than the major car rental companies by a few dollars.
Cons: They add in additional extras without your consent and consistently try and upsell you.
Summary: I rented a car through Travelocity at Payless. The total all-in cost was to be about $133. My personal auto insurance covers everything and I never opt for any of the expensive 'optional' services offered.At the rental agency the price ...
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Jul 16 '11
Pros: none
Cons: dishonest, high pressure sales tactics, dirty smelling cars, misleading final charges
Summary: Avoid this rental car company. What was shown online for "total charges" was not even close. The agent at the counter in Orlando would not accept my "no" for additional insurance. He badgered me for more than 5 minutes how it was going to cost me ...
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Jun 07 '11
Pros: Cheapest Place online BUT
Cons: Bad Customer Service, Hidden fees, bad company
Summary: This company does rents cars and I am sure they do an OK job at it or they would not be in business however if anything goes wrong or is not perfect with your reservation be ready to have lots of hassle and pay much more money. Plus they charge extra ...
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Jun 02 '11
Pros: The original price offered over the internet was the lowest I could find.
Cons: Shoddy office. Deceptive rental agreement. Manipulative agent. Unresponsive customer service.
Summary: The worst car rental experience of my life at the Tampa Airport Payless. Shoddy office, few attendants. Long wait. Finally, I got to the counter. The agent asked if I wanted insurance, I said no. He asked if I had collision ...
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May 09 '11
Pros: a little bit less expensive than others
Cons: offsite unlike almost every other SFO car renter, and they charge you for the shuttle!
Summary: This review is specifically to warn potential customers of Payless at San Francisco Airport. Not saying not to rent from them, but you should know that it won't be the same as any other car rental company at that airport. (Ace may be ...
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Mar 30 '11
Pros: Car was clean, good gas mileage, fast quote online.
Cons: Car was tinyQuote online was different than in personBad service hours
Summary: I rented a car from Payless Rental Car, Puerto Vallarta in March 2011. Payless put a $994 hold on my credit card (without letting me know and I was using a credit card/not a debit). I soon returned the car after finding ...
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Mar 26 '11
Pros: Very reliable, good choice of cars, close to airport, free pick up and return.
Cons: Hard to locate the bus at the airport.
Summary: On my recent visit to Orlando, Fl I booked a compact car from Pay-less for two days. Upon my arrival in Orlando I made my way to the car rental pick up area as per the airport signs. I had to walk so much that I began to regret not using one of the major ...
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Mar 25 '11
Pros: It is cheaper than the airport rental companies. The car ran.
Cons: Inconvenient (it is off-site), unprofessional, inaccurate, unknowledgeable, unhelpful (no maps), slow, slow, slow!
Summary: The Tampa airport office of E-Z Rental Car is unprofessional, slow, and contradictory. We could have missed our plane because of the HOUR-LONG check-in process. Given how slow the rental was, I gave us extra time to turn the car back, but first we ...
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Mar 06 '11
Pros: Nice enough car, price was hundreds less than the first tier rental companies.
Cons: Tried to charge us for prior damage claiming paperwork didn't show the damage.
Summary: Rented a Nissan Altima from TPA location. Decent car, clean, reliable, 12,000-ish, had a few dents on the hood, door dings and luggage on the rear trunk bumper. We inspected the car and saw the report attached to the agreement was ...
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Mar 01 '11
Pros: 27 cents cheaper than the others. Car was OK.
Cons: Rude people, dirty facility, understaffed, bad attitudes all around. Seem to enjoy making others suffer.
Summary: The price difference is negligible, and it's just not worth the frustration. This outfit is third class (actually steerage) from start to finish.First, you take the airport shuttle to the rental car terminal, then you use an outdoor phone at the ...
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Feb 10 '11
Pros: 60% cheaper than competitors' best deals
Convenient location on airport
Prompt, friendly service
Cons: Mandatory $2.99/day "road service fee" wasn't in original estimate
Summary: Headed for Phoenix on a business trip, I found Payless Car Rental on the internet and was surprised at their low rates, which were much less than half the price of the better known car rental companies. I reserved the car and about a week later ...
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Jan 08 '11
Pros: Car condition was ok.
Cons: Scary marketing tricks.
Summary: Be aware!!! Payless is *not* economical as it looks.Last weekend, I went to Vegas on a leasure trip, thus needed a rental car for the 5days of my stay. And, I booked it online thru travelocity. Since, I got the best deal from PayLess in the economy ...
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Jan 04 '11
Pros: Honestly can't think of one.
Cons: Hidden traps, unclear policies, rude staff
Summary: I have rented at least 30 cars over the past 5 years and have always thought rental car companies were all the same--after all, they don't make the cars and usually have the same make/model vehicles on the lot. The only difference is price, right? ...
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Jan 01 '11
Pros: Absolutey NONE! Don't be fooled by the low price!
Cons: Yes, they are Cons. Con-men and should be Con-victs
Summary: Please don't make the mistake that I made and use Payless Car Rental at the Orlando International Airport (MCO). This was the WORST car rental experience that I have every had. In searching for car rental rates for our trip to Orlando I saw ...
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Nov 27 '10
Pros: none
Cons: Scare tactics, scam, hidden costs, high pressure, off-site from Tampa airport
Summary: The price seemed too good to be true, I should have trusted my gut. I reserved a car with Payless in Tampa at the last minute, so I didn't do my research on the company ahead of time. I'm writing this review because of the high pressure, ...
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Nov 08 '10
Pros: None.
Cons: Everything.
Summary: I wish I could give this place zero stars. (Note: This applies to the Orlando branch of Payless.)When we picked up the car, we decided to pass on the insurance they offer since our insurance covers us. The guy at the counter went on and on about ...
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Oct 28 '10
Pros: none
Cons: oversell
inflexible
unintelligent
poor communication skills
dishonest
uncaring
Summary: I had a very bad experience with Tampa Payless. I arrived from a delayed flight, got in around midnight with a reservation for an Payless economy car. Shuttled to the rental office, one agent waiting on customers, another in back, not ...
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Oct 19 '10
Pros: free shuttle
Cons: high pressure sales
Summary: Agent was trying to squeeze more money out of me. At first, they told me an additional driver if it was a spouse was 99cents a day, the print out said 4.99 a day. So he took it off. He tried to sell me on the next up size of ...
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Sep 25 '10
Pros: None
Cons: False pricing
Insurance scam
High fees
False web information
$350 deposit required.
Summary: The Payless Car Rental at the Orlando Airport lures customers into the store with low prices and then add on fees that can double the price. They also demand a "deposition" of $350 that is immediately deducted from the customers credit card account and ...
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Jul 27 '10
Pros: Honestly, can't think of one pro right now.
Cons: Filthy car, unprofessional employees, total scam
Summary: Worst experience with a car rental place ever. Every single person I dealt with was completely unprofessional. I rented a car in Phoenix, AZ and the employee at the counter acted like everything was a joke. He told me that I couldn't ...
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Apr 30 '10
Pros: None.
Cons: LIARS, CHEATS, UNETHICAL BUSINESS PRACTICES, POOR CUSTOMER SERVICE, UNAUTHORIZED CREDIT CARD CHARGES.
Summary: This is the worst experience I've had with ANY company EVER. I also made the unfortunate mistake of picking Payless Car Rental. They quoted me a good price. That quickly changed. Problems included misrepresentation of prices, lied to me to upsell ...
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Apr 12 '10
Pros: Good rate and pretty good customer service. No unexpected events.
Cons: none
Summary: I read reviews about Payless after making a reservation in Orlando and was very wary. I was prepared for a bad experience but was pleasantly surprised. I called from the Southwest baggage claim area, was promptlyand politely answered that a ...
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Feb 21 '10
Pros: Brand new, pristine Ford Focus. Drove nicely, handled well, still had stickers on the tires.
Cons: For $40 complaint, they lost business and credibility. Dishonest agent and rude customer service.
Summary: Phoenix airport. Originally had a rental with local Fox company. They handed us over to Payless, a national company. Nice Mr. Abdul agreed to same rate, free roadside assistance (I already have the best RA) in a brand new ...
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Feb 17 '10
Pros: New cars
Cons: Furthest from airport
Long delay to complete paperwork.
Hard sell to upgrade car and get optional insurance
Summary: I had a National car rental for $260 for a midsize for a week. Due to an impending snow storm I changed my flight to a day earlier. National would not let me have the car a day earlier so I did a search and found a Payless economy car for $220 so I ...
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Jan 24 '10
Pros: The Shuttle service, the driver was prompt and professional.
Cons: Web price is extremely misleading and the salesman was simply a liar.
Summary: We just arrived back from a trip to Disney. Before heading down, my wife scanned the Internet for the best rental car prices. In her research she came up with a total from Payless of $298.64. Down in the small print it stated that we may ...
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Jan 18 '10
Pros: Cheap rates- even if they cancel the cheaper one.
Shuttle driver was nice.
Cons: Older cars smelly cars
high school drop-outs at the counter
Summary: Let see. Got a PT Cruiser with about 50K miles one it. Car was OK. It did smell like there was a dead cat in it at times.. Looked for something rotting in the care and could not find anything. I assumed it was that someone left the window ...
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Jan 10 '10
Pros: Lower rates than the major car rental agencies. No chance to observe more.
Cons: High pressure, bullying, negative attitude, accusatory, bad customer service, unprofessional, unfriendly.
Summary: Orlando, FL location: Came in late at night and the lady who "helped" me immediately made me feel uncomfortable. Once she found out I didn't intend to buy the insurance, she asked to see my insurance card and gave me a waiver to sign. In all the times ...
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Oct 01 '09
Pros: Cheap, unnecessary markups.
Quick service, but too quick Fast talkers, double talkers.
Cons: asking you if you want a car without a CD player. It's 2009.
Summary: Do yourself the biggest favor you can on your vacation. DO NOT RENT FROM PAYLESS CAR RENTAL IN TAMPA!!! These people are basically like a bad version of car salesmen (if you can imagine worse). We needed a car for the weekend. We ...
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Sep 24 '09
Pros: Nothing was great about them.
Cons: EVERYTHING was terrible about their products, salesmans, and service. They will take advantage of people.
Summary: My fiance and I decided to rent from the Payless Rental in San Diego, CA. We're both under 25, so it being $10 on the internet was the reason we choose this place. We made a reservation for 4 days with an intermediate car (Nissan Sentra or something ...
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Sep 09 '09
Pros: NOT ONE I CAN THINK OF.............STAY AWAY
Cons: IF YOU GO THERE, THEY WILL SCREW YOU TOO!
Summary: Do NOT rent from these crooks........They are the worst car rental company I have ever dealt with and I have dealt with a lot. I wish I had checked the reviews on Payless Car Rental in Orlando. Booked my flight on line and also ...
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Sep 05 '09
Pros: I do not have anything positive to say about this company.
Cons: Bait and Switch, Poor Management (do they have managers???), Liars, Changed Deals, Sneaky Tactics, Cheaters
Summary: I was in Florida for my Mom's funeral. They promised a great price and so I decided to use them instead of Enterprise (my usual company). This was a BIG mistake. The economy (similar to a Ford Focus) that they offered after a 2 hour ...
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Aug 30 '09
Pros: Courtesy by employees
Cheap prices.
Fast return service and the 2 payless shuttles back to airport.
Cons: more clerks
Pre-printed Maps of orlando: time is consumed by clerks giving directions during checkout.
Summary: BLUF: I arrived to the airport at 2:40 PM I was on the Payless rental bus with my bags by 3:05 PM. My compact car that i requested on line was available at the site. It took me a total of 15-20 minutes (waiting in line, processing my ...
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Aug 24 '09
Pros: None
Cons: Still have not received my refund.
Summary: I recently was on vacation in San Diego and had issues with this rental car company. In addition to the problems I had below there were angry customers that were walking out the door, and customers calling in with other problems with the cars not ...
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Jul 24 '09
Pros: ZERO
Cons: Crooks, Liars, Cheats, Criminal enterprise!
Summary: This rental company is a criminal enterprise. They are the worst I have ever encountered. The will out right lie to you. I rented a car in Vegas. Only to be told it was too small, was "upgraded" at my cost to a Camry. Went to get the car. Had ...
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Jul 09 '09
Pros: NON
Cons: All
Summary: This is the worst company I have ever tried to rent a car from. NEVER rent a car from them. They have a lousy service, the counter personnel are rude, we thought we had a deal when we made the reservation, we check a car that suppose to be for 5 people ...
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Jun 25 '09
Pros: Prices....but for what you get I wouldn't consider it a pro.
Cons: customer service, quality of car, rental office, pretty much everything!
Summary: My wife and I rented from Oakland. Office was based out of a run down motel. We were already 3 hours behind schedule so we didn't fully take the time to review the car in full detail but it was a 2008 Camry so I wasn't too concerned at the time. We left ...
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Jun 17 '09
Pros: No pros I can think of.
Cons: We ended paying more in the long run.
Summary: Worst experience ever renting a car from Payless Car Rental. The company may say that you will save $30 or $40 and that they are cheaper but they will get more money from you in the long run and drum up more drama than you would ever want when it comes ...
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May 26 '09
Pros: Made some limited attempt to address the situation
Cons: The basic premise that I was duped
Summary: Payless Car Rental Montreal – hidden geographic restrictions on ‘unlimited miles’A few months ago I booked a car on Travelocity to go from Montreal to a location 600 km away and back again. Naturally like a fool I ...
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Apr 24 '09
Pros: It was a car in good working order
Cons: slow service, more expensive than advertised, small inventory
Summary: I travel a lot and cutting costs by $50 sounded fantastic for my business trip to Tampa Florida, so I used Orbitz online to make my reservation with Payless rental for a premium car.Once I landed I had to walk a half mile outside to a pick up area ...
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Apr 15 '09
Pros: They are good at luring you in with their price - be aware.
Cons: Too many to listl
Summary: PAYLESS IS NOT THE CHEAPEST IT JUST APPEARS LIKE THAT. GO TO A WELL KNOWN CAR RENTAL PLACE!!! My daughter booked a car reservation on line for 5 days and confirmation was received for $127.00. We knew there would be an extra charge ...
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Feb 09 '09
Pros: Did not have to wait in long lines.
Cons: Smelly cars
Dirty cars
Extra hidden charges for using your Visa debit card
Summary: I rented this car at the San Bruno, CA location (near the San Francisco Airport). I was quoted one price when I booked and secured my rental online; however, this location charges an EXTRA $5/day if you pay with your Visa debit card. They ...
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Feb 06 '09
Pros: Shuttle was quick and fast.
Cons: Unprofessional, no managers available when needed. Ignored problems.
Summary: I had to pick my niece up in Fresno, so I found Payless Car Rental for a lot cheaper since it was around the holidays. It was $20/day compared to other rental companies such as Avis, Budget, etc. which were running $50/day or higher. I arrived at ...
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Jan 30 '09
Pros: cost, upgraded without asking, and,uh, cost.
Cons: At Orlando location they seemed more paranoid than most others about damage to their cars.
Summary: Today I completed a five day rental at Payless in Orlando. I had been holding my breath given all the negatives I read here. This rental location does not have a desk at the airport and you must use a courtesy phone to find out where ...
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Dec 03 '08
Pros: Save a few pennies
Cons: Waste of time, and added frustration dealing with this company.
Summary: Let me preface this by saying I have rented hundreds of vehicles in my travels. This experience was BY FAR the WORST car rental experience I had ever had.1) I was in line to get my vehicle. The lady in front of me was in tears ...
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Oct 17 '08
Pros: Non
Cons: Worst car renting company you can find
Summary: On 10 03 08 at about 7pm we came to the Orlando airport and went outside to wait for the Payless bus. We had Payless reservation for the economy car for $152 from 10 3 till 10 14. After 30 minutes and three calls to the Payless bus came and brought me ...
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Sep 01 '08
Pros: 1) low quote price.
Cons: Aggresive upselling
Poor customer service
Charged credit card before contract signed.
Summary: I picked this rental company to save a few bucks over Enterprise and other nationally established chains. That was a big mistake.Some of my family was traveling to Nevada to get some cancer treatment and just needed to get a car to go to the ...
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Aug 25 '08
Pros: Absolutely NOTHING
Cons: Unsafe cars, filthy, rude staff.
Summary: First, upon arrival, we were waiting under the sign that said “Payless” for the shuttle for quite some time. I saw a couple of shuttles go by, and I tried to wave one down as he drove by. He motioned to go further down the parking area. He pulled into ...
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Jul 24 '08
Pros: Can not think of any, rent from a national at the airport.
Cons: Bait and switch car rental. Just say no to payless.
Summary: Same experience in Tampa, we booked a midsize for a week at $244., when we got to Tampa we were shown a compact and told insurance was manditory as well as additional charges for extra driver, shuttle, debit card ect, ect. Ended up $400.+ for a week in a ...
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Jul 11 '08
Pros: The car didn't break down
Cons: old worn dented scratched car
horribly high unannounced surcharges
rude staff
scam-like methods
Summary: Reserved a car on-line, spent too much time at the airport looking for the rental site (hidden away in the corner of the lobby of a hotel somewhere off the beaten track), and got the car. The car was old, scratched and dented, and I had to sign for ...
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Jul 01 '08
Pros: Nil
Cons: horrible service, deposit, prices are not clear, confusing rates, horrible location
Summary: I rented from the Toronto location of Pearson airport on June 28, 2008 for a wedding. First of all, they make you put a deposit down for a car saying because it's a "NEW CAR". Second...their forms do not fully and clearly state what exactly they will ...
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Jun 22 '08
Pros: Nothing
Cons: Looked cheap but wasn't, car in bad condition, bad service, sketchy dealings
Summary: I should have known when I walked in to rent my car. There were 3 people a head of me in line and each person was LIVID at the customer service for some reason or another. One guy had been charged for gas and he had filled it up - but "ONLY a ...
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Apr 23 '08
Pros: it's usually sunny in Florida (except at Payless)
Cons: rude, arrogant, poorly maintained, banged-up cars, bait & switch
Summary: I can't speak for any other Payless location, except to say that a friend in the rental business says Payless might not be around much longer. However, the people at the Payless counter near Orlando's airport are some of the worst, most ...
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Apr 01 '08
Pros: No Pro comments
Cons: Very Poor Service Attitude
Summary: Two weeks prior to 3/31/08 I made reservations for a SUV at Pay Less via Travel-o-city. Upon arrival on 3/31/08 Pay Less "lost my confirmation" even though I provided them with their confirmation number and my travel-o-city trip ID number in printed ...
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Mar 23 '08
Pros: Good minivan, nice people, great savings
Cons: VERY aggressive about selling extra insurance, off-airport location
Summary: I organized a conference in Tampa on February 29 and March 1 and needed to rent a minivan to help transport attendees around town. I rented a minivan from Payless Car Rental and had a relatively positive experience with them. I arrived a few days ...
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Feb 26 '08
Pros: The car was a nice standard car.
Cons: Charged for five additional days after I turned car in.
Summary: I rented a car through Expedia on the internet and picked it up at the Phoenix airport on February 9th, 2008. I did not have my insurance card with me. They charged an additional $14 each day for insurance which I not advised about before renting the ...
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Feb 12 '08
Pros: None
Cons: Take pictures before you drive off the lot!!!
Summary: I rented a Ford Focus from Payless at San Francisco Airport in January, 2008. Without comment the agent presented a form to sign indicating that the car was in good condition. She seemed put out that we would actually want to look at the car before ...
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Jan 22 '08
Pros: Super cheap rates
Cons: Horrible service and vehicle in bad condition. No full Disclosure.
Summary: The first time we rented with Payless they tried to upgrade every step of the way. This was very aggravating and stressfull. The second time we rented with them, we didn't realize it was the same agency until we walked up so I knew what they would try ...
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Jan 14 '08
Pros: Car was clean
Cons: Car broke down; rude, incompetent employees; lousy customer service
Summary: I do a lot of traveling for the Department of Defense and generally have to go with the least expensive rental car when conducting official travel in the U.S. Of all the car rental companies that I have gone through in the last few years, Payless was by ...
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Oct 12 '07
Pros: CHEAP CHEAP CHEAP
Cons: Bad location off airport, ramshackle office in hotel
Summary: I recently rented a economy car from the Payless Car Rental location at Newark Airport. They had the lowest rate by far of all car companies, and since I was looking to have a CHEAP weekend in New York, I booked with them. Upon landing at Newark ...
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Sep 19 '07
Pros: I didn't act on my anger and choke the "customer service" agent at the counter.
Cons: DON'T DO IT! Try a more reputable rental company - worth the extra money.
Summary: The shuttle was sooooo late. I watched other rental companies send up to 5 shuttles each while I was waiting. The appearance of the economy car was fine, but the steering was EXTREMELY out of alignment. However, the steering was nothing compared to ...
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Jul 01 '07
Pros: Apart from the brakes, the car was OK.
Cons: Rude staff; ridiculous rental procedure; unexplained CC charges; rip-off comprehensive insurance
Summary: Rented the car in Vegas. First of all, they amazed me with a massive amount of questions they asked: which hotel I'm going to stay in Vegas, what company I work for, what my current insurance underwriter is etc. I asked why they would be curious about my ...
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Jun 13 '07
Pros: The car was new and nice.
Cons: Intimidation and hassle at no extra charge
Summary: It's the bad experience that will not die. I have to say up front that the car I rented was clean, nice, a newer Camry. However, I should have been suspicious enough to turn around and walk away when the office staff very vigorously tried to sell me ...
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May 29 '07
Pros: Nothing
Cons: Everything
Summary: At first I was excited because I thought I would save about $100..not worth it. We arrived at the Orlando Airport and waited at least 45 minutes for the damn shuttle to come. In the mean time me and my girlfriend saw at least 5 Hertz buses, 4 Enterprise ...
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Apr 30 '07
Pros: - Lower prices than some other car companies
Cons: - Poor customer service
- Questionable and possibly illegal business tactics.
- No professionalism.
Summary: This will be a quick review but the basic lesson - Avoid Payless. Rented car a Newark Airport. Shuttle took 20 minutes to show up. We were brought to a cluttered office, in a run down Ramada Inn. They gave me the contract and claimed the car was ...
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Apr 27 '07
Pros: you save a negligible amount initially, which you will end up paying for tenfold later
Cons: too many to list in 15 words. worst car rental company ever
Summary: I rented a car from Payless in Oakland, CA during a recent trip to San Francisco and Palo Alto. When I arrived late at night, they told me that they hadn't had time to clean the car or fill up the gas tank, so it was dirty. I got the form to write down ...
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Apr 02 '07
Pros: One of least expensive rentals in Orlando. Very near airport. Quick shuttle service.
Cons: Rude rental agents; cars not maintained properly; watch out for hidden charges!
Summary: Update to Payless Car Rental Review (4/7/2007):-( I am now "duking it out" with the Payless rental agency over the exorbitant additional charges to my Visa card. I happened to be pulling up my recent Visa data online and saw that Payless had charged my ...
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Mar 09 '07
Pros: Inexpensive, comparable to other agencies, good quality and service.
Cons: None
Summary: I first made a car rental reservation with Payless in Kansas City then read the reviews. So many bad reviews led to some trepidation but since each franchise is individually owned I decided to go ahead and give it a try. I was very pleased. First, I ...
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Jan 19 '07
Pros: Based on our recent experience and subsequent headaches, there are no pros.
Cons: Bad business practices; beware of being scammed.
Summary: We recently rented a car from Payless in Fort Lauderdale, Fl. We could deal with the long wait of over an hour at the airport to finally get the vehicle. We paid for their insurance, which we were told covered the car bumper to bumper. The car we were ...
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Nov 17 '06
Pros: absolutely nothing.
Cons: absolutely everything.
Summary: we rented from payless, and we also shared the same frustrations as other reviewers of long, confusing waits for the shuttle bus, long lines at check-in and only one attendant etc...BUT we had the added bonus of our car breaking down 1.5 hours outside of ...
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Nov 14 '06
Pros: Finally got a car after 2 hours,
Never have to go back to Payless
Cons: Horrible Customer Service,
Unsatisfied Employees,
Only two airport shuttles- both broken down,
Slow Service
Summary: My fiance and I traveled to Atlanta last weekend 11/10/06- 11/12/06. We rented a car from Payless Car Rental through Expedia.com. I definitely learned my lesson that you get (or don't get) what you pay for! I arrived in Atlanta at 9:30 and had ...
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Nov 07 '06
Pros: Inexpensive, pleanty of cars to rent. They did upgrade once I complained
Cons: Shaddy, tried to con me, overcharged for a flat, bad customer service.
Summary: My boyfreind and I reserved a rental car with Payless/Advantage Rental through Orbitz. We traveled to Orlando (from Chicago) for a 6 day trip. Once I arrived at the airport, I could not call for a shuttle from the kiosk at the airport. After a ...
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Oct 24 '06
Pros: Quick car return process and efficient shuttle service to and from airport.
Cons: Car was dirty and poorly maintained. The tires were worn and squealed with turns.
Summary: I recently took my family for a vacation in Orlando, FL and rented a minivan through Payless. Upon arrival, we were shown a Dodge Caravan with no rear AC and limited trunk space. However, a Dodge Grand Caravan was available for an upgrade price of $60 ...
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Sep 21 '06
Pros: None.
Cons: Horrible wait time, unfriendly staff, unfamiliar with English, non-trustworthy managers and shady people.
Summary: I arrived at the Phoenix airport anxious to get inside my rental car and get to my hotel room to relax. Well, things didn't start out on a good note. I had to wait in line for 25 minutes while the attendant, who hardly spoke English, tried to help out ...
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Aug 10 '06
Pros: Clean, well running vehicle. Quoted rate was lower than any other rental company.
Cons: Horrible customer service, massive delays and indifference. rude employees.
Summary: I decided to rent from Payless on a recent trip to Atlanta. On Expedia, they were offering a full-size SUV for a very reasonable price. I normally rent from Budget, and I am used to using their FastBreak service to go straight to my car. I knew that ...
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Jul 20 '06
Pros: the low price (if you can get it)
Cons: bait and switch, dishonest employee
Summary: Got a great price from Payless for a rental at the Phoenix airport. There were no mini vans available, but they would upgrade to a SUV for $150 more. No way. Finally after some arguing, he agreed to a free upgrade, but we needed added insurance. ...
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Jul 07 '06
Pros: Cheap up-front price quotes to lure customers.
Cons: Deceiving price quotes and Rude people.
Summary: On a recent trip to Orlando, Florida, I rented a car from Payless Car Rental. It was quite an experience!! It was the cheapest company on the internet. I know it looked like a great deal. But what is the old saying “you pay for what you ...
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Feb 24 '06
Pros: Any other experience will seem better in the future!
Cons: Bait and switch, no customer service.
Summary: This was, without a doubt, the worst car rental experience of my life. After my flight was delayed, I arrived at the airport at 11:40. They told me to leave my family and come get the car as they were closing so I had them claim the bags and went to ...
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Dec 30 '05
Pros: Easy to reserve, good service, great price.
Cons: Older car, had some dings and rattles, site off the main drag.
Summary: Going on a business trip to Orlando, I realized the price of a cab ride or car fare to the hotel was over $60 per trip. As such, I went searching for a lower rate car rental which would be a little more or less than cab fares. First place I checked was ...
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Nov 22 '05
Pros: Available - cheap - service was fine too.
Cons: Cant think of any.
Summary: As the title suggests, my experience was contrary to many of the other horrible experiences that people had with Payless. I rented through Expedia for a business trip to Orlando. Orlando airport is huge and it was a bit tricky for me to find the ...
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Oct 11 '05
Pros: none
Cons: Bait-and-switch con artists, bald-faced liars.
Summary: I just got back from San Francisco where I had the terrible misfortune of renting a car from Payless. I thought I would be saving a few dollars, but it was definitely NOT worth it. To get to the rental office from SFO you have to take the shuttle ...
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Oct 01 '05
Pros: Trouble free experience.
Cons: I missed the driveway to the return place.
Summary: These reviews of Payless posted here scared the hell out of me. I'd already made my reservations, and THEN read these Epinions. I was petrified how renting from Payless would ruin my trip to Atlanta. So I did a thorough review of the rental agreement ...
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Aug 11 '05
Pros: NONE
Cons: POOR RUDE SERVICE..Lots of scams
Summary: This was definitively the WORST car rental experience we ever had and we will positively never use Payless again. We were required to pay additional $160 cash as security for rental, which cash deposit was represented at the time of rental going to ...
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Jul 17 '05
Pros: Returns guy was nice.
Cons: Everything else.
Summary: Last summer we traveled to Orlando for a trip to Disneyworld. We had a nice flight, then walked down to where the rental companies picked up. We waited 45 minutes in the hot Florida sun for the Payless van to show up, while watching vans from other ...
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Jun 20 '05
Pros: The cars work
Cons: Poor service, car was not prepared, poorly maintained facilities, source of many headaches
Summary: This was the worst rental experience I have ever had. I rented a car with Payless for my honeymoon in Key West. From the moment I arrived in Miami...Payless demonstrated a severe lack of professionalism and integrity. My wife and I waited for ...
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Apr 27 '05
Pros: None
Cons: Car rental firm used fine print to renege on car rental reservation. Beware!
Summary: Your readers may wish to be aware of a problem that I, and many others, encountered when renting a car at the airport at Tampa FL late last Friday night. This was a holiday weekend (Passover), so flights were full, and rental counters were jammed. ...
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Apr 19 '05
Pros: Cheap up-front price to lure customers.
Cons: They get you later for false claims of damages.
Summary: In December of 2004, I rented a car from Payless at the Denver airport. The car was dirty when I received it but I was going to snow country so I didn't think much about it, and it had been snowing in Denver recently as well. The gatekeeper at the ...
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Feb 16 '05
Pros: Last minute, the only compact out of the rental companies in that building. Clean interior.
Cons: Poor tire maintenance, lack of concern for safety. Bad radios in Ford Focus.
Summary: Feb.2005 San Jose, CA airport. It has rained basically all day long. Did not make reservations. This was a last minute, unplanned rental. Rented a Ford Focus for a week. The license plate didn't match the number on envelope nor did the keys activate the ...
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Oct 01 '04
Pros: None
Cons: Bait & Switch, . . .
Summary: This was the worst rental car experience of my life. We had a $15.50/day, unlimited mileage, full size car rate reserved direct from the Payless website. When our flight was delayed into Vegas and we showed up 3 hrs late, . . . we were told our ...
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Sep 27 '04
Pros: Friendly service, free upgrade from Compact to SUV (!!!), one-way transfer fee waived
Cons: No cons in my case
Summary: On a recent trip to Alaska, we found out that rental car prices there were horrendous. We decided to try Payless, but after reading the reviews here and elsewhere, I got apprehensive. We nevertheless tried Payless, but came with a backup-plan in form of ...
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Sep 15 '04
Pros: Nice, flexible staff. Clean, new car. And you can't beat the price.
Cons: Experiences with Payless affiliates in other cities might be less pleasant.
Summary: I rented a car through Payless for a two-week stretch recently, and had an excellent experience. The price, which I found through Orbitz, was unbeatable, and was significantly lower than every competitor other than Thrifty (which charged about $5 ...
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Mar 22 '04
Pros: Cheap Price
Cons: Customer Service and Condition of Cars
Summary: Payless Car Rental was the worst car renting experience I have ever had. My husband and I took a vacation to get a little R&R before our baby was born(I was 7 months pregnant). Believe me, this experience was anything but relaxing. After getting off ...
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Feb 19 '04
Pros: None - everyone was rude and the surcharges were massive!!
Cons: Very deceiving rate quotes hook you, and on pick-up you're surprised with massive surcharges.
Summary: As a party of 10 arriving in Florida for a week of fun in the sun, so far the flights were fine, everyone was pleasant at the airport and the shuttle to Payless (or Paymore, a more suitable name) was uneventful. 2 of the 10 of us had reserved a pair ...
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Feb 03 '04
Pros: very low rates
Cons: older cars; franchisees may surprise you with massive surcharges
Summary: On a recent trip to Oakland, California, I rented a car from Payless Auto Rental. It was quite an experience!! Unlike the big nationals like Avis, Hertz, and Alamo, Payless (and most notably Enterprise) is a franchise, and the SFO and OAK franchises ...
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Feb 08 '12
Pros: decent car
Cons: bogus charges
Summary: Charged mutiple charges i did not approve. charged insurance when already had with orbitz. Charge me gas when i returned it full. My quote was $70.11 and was charged 219.59 and I returned it a day early. they want a reiept to credit the gas when they
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Dec 07 '11
Pros: Cheap daily rate, but HUGE hidden charges.
Cons: Lack of customer service, but also their non transparent manner of explaining and charging.
Summary: Be carefull with this company, and actually I would advise to not rent from them (Payless or U Save), espcially if ever in Costa Rica. First, they were an hour late picking me up from the airport, then I had to wait another hour while another couple in
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Nov 28 '11
Pros: none
Cons: poor customer service. junk car
Summary: I had rent a car at Montreal, Canada from payless. They gave me a junk car and forced me to buy insurance. after 6 month later, I have got another bill which I have no idea about it. never never rent a car from
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Nov 27 '11
Pros: It would have been cheap if they were actually open
Cons: When travelling on business, low prices mean nothing if you can't deliver.
Summary: I flew into Atlanta on November 15 with a business colleague with a "confirmed" car rental with Payless. Our flight was to arrive at 10 PM, but due to weather was delayed about a half hour. When we got to the Payless counter, there was a note
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Oct 07 '11
Pros: Courtious as they lie and cheat
Cons: They added fees not on expedia.com and forced me to by optional insurance.
Summary: We booked them via expeida.com. They added fees, including a $20 pickup charge because they are a mile or so from the airport. But the worst thing was the $20 per day insurance they told me I had to buy, TWICE, even though I made it clear to
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Oct 04 '11
Pros: Cheap
Cons: Dishonest business
Summary: July 10, 2011 on the way to Maple from Toronto international airport I had to enter a toll road. There was no way to avoid it even I had a GPS with "avoid Toll Road" option on. September 19th 2011 my credit card was charged $73.78 by Payless car rental
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Sep 05 '11
Pros: None
Cons: Poor customer service and hidden fees included in contract.
Summary: Reserved Dodge Charger. When we arrived to Payless Car Rental at McCarren Airport in Las Vegas, we were told one was not available. We were given a Chrysler 300 and never told their was a daily upgrade fee, which was included in the contract. The
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Aug 18 '11
Pros: Courteous, quick, efficient, car as promised.
Cons: None.
Summary: I recently rented a car from Payless. After reading all of the reviews, I was very wary and actually tried to cancel the rental. Much to my surprise, it was a wonderful experience renting from Payless. The staff was courteous and helpful, the rental
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Jul 19 '11
Pros: none
Cons: fake prices does not match online offers
Summary: Aka Trans Cananda Car Rental aka AutoWise etc etc.Check on BBB.org This company is fraud, cheat and scamming and should be banned from the car rental websites and sites like expedia
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Jul 11 '11
Pros: Las Vegas branch, absolutely, positively nothing at all!
Cons: Las Vegas branch, see review, not enough room here.
Summary: Las Vegas branch, service is slower than molasses. They failed to honor "reservations" not only for me, but also for many others in line at the same time. What does the word "reservation" mean after all. No cars available after waiting in line for an
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Jun 09 '11
Pros: Only pro I can provide is that the drop off was easy and handled courteously.
Cons: They ought to be investigated by the Florida Attorney General or consumer protection agencies.
Summary: Rented at MCO - Orlando and ended up greatly unhappy with the experience. In 30 years of renting cars I have never had any company baldly say, "We will collect on 'loss of use' permitted by Florida law if you have an accident." They clearly are
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May 17 '11
Pros: Cheap (for a reason!)
Cons: Everything about the rental
Summary: Horrible service from Payless Rental Car on Airport Road.Had to wait over 45-minutes for pickupWas rented the wrong size car (offered discount wasn't given later)Car was damaged (rusty old damage).Wasn't available at drop-off time so had
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Apr 26 '11
Pros: Lower price that competitors.
Cons: Unclear requirements for rental.
Summary: We were lured by the low price but failed to see the very small print.Local renters the the San Francisco Bay Area are required to provide a utility bill matching their name and address as well as proof of current auto liability insurance.
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Apr 09 '11
Pros: Easy to reserve, low price, friendly shuttle bus driver.
Cons: Older car, unprecedented $250 deposit, 3/4 full tank; bad staff attitude.
Summary: I reserved a car from Payless on a recenbt trip to San Diego, CA. I didn't get what I expected. The car was in pretty bad shape and didn't even have a cup holder. The price was OK but I was charged a $250 deposit on my credit card in case of damage or
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Mar 29 '11
Pros: The car ran well.
Cons: They use deceptive practices.
Summary: Payless asks renter to circle insurance and other additional items if the renter wants to refuse them and then when the car is turned in the additional charges are on the bill. They claim the initials meant the renter wanted the insurance
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Jan 27 '11
Pros: Nice car with low miles. Shuttle drivers were excellent. Person at return lane was professional.
Cons: cURT attitude and high pressure to buy insurance. Sleazy feel from counter staff.
Summary: Ten minute shuttle ride to off site location after waiting ten minutes for van to arrive. Very high pressure tactics to buy insurance coverage. Cost of coverage far exceeds other car rental companies I've used. They advertised Ford Tauras or similar car
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Dec 22 '10
Pros: None
Cons: Mystery charges of hundreds of dollars. Intimidation to force you to spend more.
Summary: Wow! What a shoddy company! I just rented from their Orlando location and was charged a one hour overage charge of $18 (although the contract said $9. I then looked at my bill a couple of days later and was charged $280 for damage that I did not cause
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Dec 17 '10
Pros: The price of the rental if the car you reserve is there.
Cons: pressure sales
scare tactics
actual car reserved not available
rude staff
Summary: This company tries to scare customers into buying their insurance. Car reserved not availble and was given the horrid PT Cruiser. Returned the car in less than 12 hours. Yes their rates are cheap but you get an earful at the service counter.
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Nov 01 '10
Pros: None
Cons: Run from these guys. Do not walk. Run.
Summary: I made the mistake of renting a car from these jokers. It will NEVER happen again. WARNING this location is staffed and managed by rude, abusive disrespectful bullies who seem to enjoy brow-beating their clients into paying for extra cost optional
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Oct 19 '10
Pros: The Pros for Payless Car Rental is they can screw you over atleast one time!
Cons: They are Con artist
Summary: I've rented from several different car companies and this is the worst experience with a car rental company I have ever had. They quote you one thing, then when you get there to pick your vehicle up the price amazingly goes up and we weren't the only
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Sep 20 '10
Pros: None
Cons: When someone tries to rip you off, go elsewhere.
Summary: I rented from Payless recently in Denver. I declined all extra coverage, the gasoline refill option, etc. When the contract was presented for my signature, Payless tried to sneak in an optional $14 Roadside Assistance fee WITHOUT MY APPROVAL. There was
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Sep 01 '10
Pros: Car had four wheels
Cons: Not enough room to list them all
Summary: Worst car rental experience ever! 25 minute wait at check-in, one person working the counter. Great way to start the vacation. Was told that my rate was changed from what I booked to there monsoon special. I declined and was told that then my rate would
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Aug 01 '10
Pros: None that I can think of.
Cons: Ours had over 40k miles, plenty of little scratches and dings, and smelled bad.
Summary: Full Size car is NOT a Ford Five Hundred nor is it a Taurus. It is a Hyundai Sonata. Unapologetic clerk, and they try to jack you for everything they can at the rental desk. DENY the "Roadside Assistance" because it's just another way
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Jul 11 '10
Pros: Cheap - but not in the end
Cons: $1200 bill to repair the cover on a tail light.
Summary: The deal was too good to be true. We got a beat up car but also managed to knock out the cover of a tail light. Company charged more than $1200 to fix it. Think they fixed all the other problems too? We do. They denied a request by our insurance
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Jul 08 '10
Pros: none
Cons: rip off, con artist
Summary: Payless car rental in Tampa are crooks. I booked with them because they were so cheap. When I arrived with my 8yr old daughter at midnight, the guy at the counter told me that if i didn't take their insurance they were going to hold $200.00 on my credit
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May 11 '10
Pros: They had cars, and the check in was easy
Cons: You pay for it
Summary: Searched the internet for a good deal but failed to read reviews. Made a reservation, got a confirmation number with a price estimate. The actual cost was much more than the written estimate, and the customer service representative would not even attempt
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Apr 28 '10
Pros: Initial price was okay
Cons: Terrible customer service misleading and unethical
Summary: Bait and switch strong arm tactics, slimy company. If you don't sign up for their insurance and have an accident, they "reserve the right" to bill you for the decline in value of the car since it's been in an accident in addition to the cost of the
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Apr 06 '10
Pros: car ran, no mechanical trouble. Air conditioning and radio worked. Good drop off experience.
Cons: car was banged up, dirty and not what I expected, smaller
Summary: I was told online I was paying to rent a full sized car, but at the airport was told that a Toyota Camry is a "premium" car and was given a Hundyai.The car was banged up and dirty. It did do the job, but the extra fees I had to pay
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Mar 22 '10
Pros: NO Pros
Cons: Cars are not available when checking in.
Summary: I had made an online reservation for a car at the Atlanta airport. I arrived on time and the rental desk and had my confirmation number. I was informed that no cars were available and all of their customers were now being handled by
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Mar 11 '10
Pros: we did have a nice toyota (and the gas pedal did not stick)
Cons: Not enough room to fully describe this clown sales agent.
Summary: First off, the web shows them at the airport..they are not..unlike Hertz, enterprise and the majors who are right on site at the airport..payless has a bus at a hidden location that comes and picks you up...twenty minutes later..you are at a low class
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Feb 08 '10
Pros: did give refund after complaining to headquarters
Cons: car unreliable -- broke twice in 4 days
Summary: I rented a car for four days. One day the car did not start, and Payless required me to have a service person come before swapping out the car. I then was supposed to wait three hours for a new car, so instead I drove to the airport to do
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Jan 21 '10
Pros: None - steer clear
Cons: Fraudulent selling practices, misrepresentation, horrible customer service
Summary: Payless at Tampa Airport (N Westshore Blvd) is horrible -stay away! They will trick you and pressure you into buying insurance and require a $250 deposit regardless. When I complained that I did not want additional insurance but was charged
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Jan 17 '10
Pros: Quick shuttle, easy access to toll road,Very good price.
Cons: Over the top warnings on declining insurance. and less that cooperative, transparent pricing.
Summary: We did extensive research on rental prices for one week and the best price was Payless. Off site rental via shuttle. My son and I both rented cars. I watched as the clerk worked on my son to upgrade one level for $50. Stalled and kept trying
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Nov 17 '09
Pros: It was a car and it ran.
Cons: Cheap rate that was bait and switch.
Summary: When I let them know that I may need the car for an extra day I was told they didn't have enough mid-size cars to cover that extra day but they would honor my rate with a full-size...since it gets great mileage, and call in if you do need the extra
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Oct 10 '09
Pros: NONE
Cons: All mentioned above.
Summary: Major complaint...the extremely long wait in line. 2nd time we rented here....big mistake. The first time I figured it was a fluke, the 2nd time same problems. Very long wait in line. Ended up paying much more than expected.
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Sep 01 '09
Pros: Cheap
Cons: Rent here if yoiu want to rent a wreck.
Summary: There is no reason I'd ever rent from this company again! It took 1 hour to get the airport shuttle and another hour to get the first car that had no gas. The second car was a PT Cruiser and it hat the engine light on. They tried to
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Aug 30 '09
Pros: car was ok/
Cons: rep ripped us
Summary: reserved a car at a fair price/ but when the rep ripped methere was nothing fair about it. would not rent or refer anybody to this company, ripped in las
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Aug 16 '09
Pros: Price was half what majors were charging - before all the add ons anyway.
Cons: Bad condition for 50K miles outside and inside, including a check engine light.
Summary: Payless San Diego has many of the same awful characteristics reported from their other branches. The title lost much of its meaning once you get through the door - following your drop-off at shabby and understaffed location. From what I
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Aug 05 '09
Pros: Cheap internet price
Cons: Limited hours, dirty office, cancel reservations, unfriendly employees, can not be trusted
Summary: I reserved a vehicle at payless at San Diego for 23$ per day. As my flight was delayed (Payless closes at 10PM) I was not able to pick up the car in the evening and stoped by next morning. A clerk told me that my reservation is already not valid and
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Aug 04 '09
Pros: Good rate on the Internet
Cons: Doesn't deliver as promised
Tries to sell unneeded extras.
Summary: We reserved a midsize car at the Las Vegas airport. Checked in and had the usual drill, they wanted us to upgrade, insurance, loss of use, etc, we declined all. After 20 minutes of haggling we settled on the PT Cruiser the agent offered
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Jul 27 '09
Pros: Nobody inline at counter.
Cons: Had to pay extra for upgrade to a bigger vehicle.
Summary: I reserved a full size car and received a PT Cruiser. There website defines a full size car as a Ford Taurus or similar. I confronted the clerk but he said that is there full size
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Jul 20 '09
Pros: Nothing good to say
Cons: Do not use this company
Summary: We rented thru Payless Tranportation in Orlando. Let me say what a let down for my daughters prom nite. The driver was late. The limo was dirty with open containers of alcohol in the back. The radio did not work. The A.C. did not work. The
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Jul 13 '09
Pros: Upon return we were at the airport in 15 minutes.
Cons: Long wait seems to be the norm. High pressure to buy damage waiver insurance.
Summary: Booked this rental online, as it was the best deal. Selected a "full-size", which their website describes as a Ford Taurus or similar. Upon arrival, after a short shuttle ride, I found myself in a very long and slow-moving line inside. It was so crowded,
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Jul 09 '09
Pros: Price.
Cons: "Customer Service"
Summary: One of the associates told me I was stupid and hung up on me. Branch Manager could not have been worried with the situation and District Manager seemed even more annoyed by me.These people SUCK! Don't waste your time. Customer
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Jul 01 '09
Pros: Easy to reserve on-line.
Cons: hidden charges and poor business practices.
Summary: additional charges for coll waiver, that i didn't want or need, and a duplicate reservation charge. payless refused to accept proof of insurance coverage, declaration from my own car insurance company and coverage offered by the major credit
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Jun 11 '09
Pros: Nothing
Cons: Employees steal , overcharging , dishonest
Summary: I had the misfortune of renting a car from Payless Car Rental in San Juan , Puerto Rico . Everything was going smooth until I saw the bill charged way more than what was quoted online and they refused to take my insurance. Instead I had to
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Jun 09 '09
Pros: Price...maybe? Although paying less in the beginning now means paying more for "charges".
Cons: bait and switch, long lines, sales tactics, false damage claims
Summary: The Orlando location of Payless Car Rental is the WORST place to rent a vehicle. It is a very long story but I should have taken heed of all the other negative reviews prior to booking thru Expedia.This has been an absolute ordeal since
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Jun 01 '09
Pros: None.
Cons: Rude/Pushy staff
Summary: TERRIBLE experience from my recent rental in Florida. You think you're getting a bargain until all sorts of extra charges appear in your bill that were not included in your on-line quote and that you never agreed to. Rental agent was
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Mar 27 '09
Pros: They don't steal your luggage and they rent cars at the PHX airport.
Cons: They take advantage of your distress by renting little junk cars for $199.00 a day!
Summary: Phoenix Airport, our rental reservation at Hertz (remember the Seinfeld episode?) means nothing. They have reservations for probably 100 of us but they have no cars. We go to other rental companies and Payless sticks us for $199.00 (plus taxes
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Feb 21 '09
Pros:
- None
Cons: Unprofessional, cheated me twice. Beware of fine-print in their policies, you will pay much more
Summary: EXTREMELY Unprofessional company and bunch of cheaters. They over-charged me for a couple of hundred dollars and when after a month I noticed it in my bank statement, they said it was just a normal mistake!!!I made the mistake of being lured by their
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Jan 12 '09
Pros: The company was very efficient and helpful. The whole process was a breeze.
Cons: They did not have the car i wanted originally, but the upgrade was pretty insignificant
Summary: I recently took a trip down to Disney this past week and decided to rent from payless. I was very very weary at first seeing all the negative reviews, but all in all I was actually very satisfied. They gave you an option of returning the car empty,
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Dec 28 '08
Pros: Cheap
Cons: Scams you into a RSP fee.
Summary: Payless runs a scam in Las Vegas called the RSP fee. When you decline all the insurance, there is one item in which you actually approve a fee. So when they tell you to initial that you are declining their insurance, you are also approving a
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Dec 23 '08
Pros: NONE
Cons: Tried for 30 minutes to increase my contracted price. Never again!
Summary: NEVER AGAIN! They left me with the feeling that at some point in the next 12 months my credit card would be charged some bogus
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Dec 22 '08
Pros: none
Cons: Beat up smelly loud car.
Non human staff.
No flexibility
far from airport
Summary: I was directed to Payless by expedia when I was traveling to my baby brother's deathbed. I had asked for a flexable schedule because we did not know when he would pass. When I picked up the car, and mentioned that I would call if I needed to extend the
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Dec 01 '08
Pros: low price, but not worth the hassle
Cons: lousy service
Summary: I was very disappointed with the Payless car rental in Newark NJ in autumn 07. When I got to the office DURING OPEN HOURS no one was there, it was closed and locked, got no response from pounding on the door. Fortunately I had the phone number on
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Nov 21 '08
Pros: Never have to use them again.
Cons: Given damaged vehicle, blamed for damages, charged $1000 for a 5 day rental
Summary: They gave us a small SUV with a broken transmission, which ruined 2 days of our 5 day vacation, terrible service waiting for a new car, rude and would not give refund, AND THEN a month later charge us $1000 for damages and claim we broke the car. We are
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Sep 29 '08
Pros: They always have Low rates , good cars and great service
Cons: Locations are off airport so need to wait for shuttle
Summary: I have bussiness in Toronto, Montreal and Quebec city. Since I fly a lot I always need to rent a car and now I always rent from payless. I used to rent from inside the airport car rental companies . I wanted to give the lowest advertised car rental
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Sep 21 '08
Pros: The car was clean.
Cons: My rental car's cost was over 1000 dollars more than it should have been.
Summary: While in San Jose, Costa Rica, I rented a compact car from Elegante / Payless Car Rental. They seemed very nice and the car was fine. Unfortunately, they overcharged my credit card by one thousand dollars ($1000). They refused to refund the money and
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Aug 03 '08
Pros: nothing was positive
Cons: never rent from payless, regardless the cost
Summary: an absolute nightmare-never rent a car from them-we have been going to puerto rico for over 30 years & never had a bad car rental experience until we went to them-I am still waiting to hear from corporate-probably they are so bad is they are
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Jul 05 '08
Pros: 1 mile from airport
Cons: EVERYTHING!! Don't DO IT!!!!
Summary: Rented from Payless Orlando Fl 7/5/08 Contract was for a intermediate at the counter they told us they only had 2 door intermediate car available & if we wanted a 4 door we would have to upgrade to a full size for $5.00 more a day ..RIP off... If they
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Jun 25 '08
Pros: None.
Cons: Horrible location off EWR, dangerous neighborhood, surly employees, bait-and-switch prices, lousy car.
Summary: I have rented cars all over the world, in all types of conditions – this was the worst car rental experience anywhere and anytime. This rat hole is not worth trying to get a “deal” on a cheap car. Taking an hour to get to the HOTEL (train
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Apr 17 '08
Pros: cheap, but you get what you pay for.
Cons: horrible service, the wait in lines, rude people.
Summary: I chose Payless since it was the cheapest, what a mistake. In the end it was more expensive. This is the most horrible service I have ever had to deal with. The shuttle does not pick up under the sign that clearly says "Payless", they said it's my
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Apr 04 '08
Pros: Cheap
Cons: The small print made "cheap become expensive"!
Summary: While renting from Payless in Las Vegas, the valet at the hotel, where we were staying, had an accident in the rental and broke the side mirror holder. The hotel said they would take full responsibility for all damages. Well, the car was repaired and
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Apr 02 '08
Pros: FREE XM Satellite radio in cars, cheap prices
Cons: Pressured into upgrades and their insurance, but I declined.
Summary: Once you get through the pressured selling, they are fine. I got the car I reserved at the price I was quoted, and no problem. From all I have read here, just make sure you bring proof in insurance with you to be safe, and check the vehicle throughly
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Mar 26 '08
Pros: Service counter agents were apologetic and I sensed it's out of their control.
Cons: See the review!
Summary: Two recent rentals from Payless. Denver was great in late February. Great price on an SUV and counter service went well. Phoenix (March 18th) was a disaster. The wait was about 1 hour (in line) and what made it even worse was the two companies
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Feb 18 '08
Pros: in the city i visited
Cons: billed for unnoticeable damage
Summary: I will repeat after reading multiple reviews on this sneaky company. I, like others, rented a car (Phoenix). Upon returning was being charged for an unnoticeable ding in the windshield. I only had the car 24 hours and was confident the minor ding
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Feb 15 '08
Pros: None so far...
Cons: Terrible service...absolutely not worth your time/effort...
Summary: Feb15/08 11:00am (PST): Just got off the phone with a Payless rep at the LAX location. I called to confirm the reservation. She was rude and unaccomodating, as if I wasn't allowed to confirm the reservation. As this was supposed to be my first time
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Jan 14 '08
Pros: clean car
Cons: RIP-OFF - $15/day hidden fee
Summary: BEWARE. Payless charges a VERY well hidden $15/day fee for taking the car out of state. This is not mentioned on any price quote. The "fee" applies to the ENTIRE rental, not just to the time the car was actually driven out of state. On a 14 day rental, I
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Dec 29 '07
Pros: None
Cons: Didn't have the car reserved. Pushy about adding extra and expensive extras.
Summary: I reserved a van at Payless in Phoenix. First, they didn't have a van when I arrived and tried to tell me I had to pay more to rent a 15-person passenger van. They also wouldn't take 'no' for an answer when I declined insurance and other add-ons.
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Nov 25 '07
Pros: Customer service was friendly.
Cons: Added extra charges for no reason, did not notify me there would be extra charges.
Summary: They tried to pull one over on me by giving the car to me with the tank only 3/4 full. The interior smelled like cigarette smoke. I also received a $20 and a $18 charge on my card a week later with no notification that they would be charging me extra.
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Nov 19 '07
Pros: Cheap, like new cars, free shuttle, great location
Cons: None
Summary: Travel to Tampa 'bout twice a year and these guys are great. Highly recommended. Good cars, good service, great location. Last time there was the best, First car was not ready so FREE upgrade to almost new, 2500 miles, show room condition model,
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Oct 28 '07
Pros: None.
Cons: Rude and offensive over the phone.
Summary: My "guaranteed" reservation was cancelled because my flight was delayed by 1 hour due to bad weather at JFK. Since this Payless is pretty much located at a major airport, Pearson Airport (Toronto), they know that occasionally customers are delayed (and
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Oct 23 '07
Pros: Price, staff
Cons: ???
Summary: The Payless staff in Denver, CO was wonderful - from the shuttle driver that picked us up at the airport, to the person that we met at 3:00 a.m. returning our car - everyone was super friendly and helpful. Rented a Jeep Liberty that only had 12,000
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Oct 19 '07
Pros: none
Cons: scam
Summary: Awful experience from start to finish. Had to wait for a long time at SFO while a single van had to go back and forth several times to drop off all the passengers at the offsite location. The car that I got was a joke. 60,000 miles, poor brakes,
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Sep 23 '07
Pros: Fast and smooth transaction
Cons: None
Summary: Reserved the car online and once got to the Denver airport we confirmed our arrival at the Payless counter. Took the free shuttle to their Payless stop to get the car. They didn't have the compact we reserved so upgraded to either a jeep or PT Cruiser.
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Sep 22 '07
Pros: They are close to the SFO airport
Cons: They change the agreement increasing the rate of pay.
Summary: My experience with Payless Car Rental 734 San Bruno Ave San Francisco, CA 650) 737-6134 Was a nightmare. When I called to tell them I needed the car one more day they said they would charge me $99.00 for that extra day. I told them my contract said
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Aug 21 '07
Pros: lowest price
Cons: service was horrible
Summary: I reserved a full-size car from Payless at the Atlanta airport for the weekend, with the understanding that I would have unlimited mileage. When I got to the office, I was told I did not qualify for the unlimited mileage because I lived in Atlanta. When
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Jul 09 '07
Pros: I can't think of any
Cons: They charge about $25 a day extra for full coverage insurance for no coverage.
Summary: I rented a car in Mexico took the full coverage insurance and while on the trip Hit a rock in the road, I was charged for the repair because they said it was negligence. I should not have hit the rock. I always get the full coverage insurance for peace
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Jun 08 '07
Pros: Are You Kidding?
Cons: Terrible Location, Terrible Systems, Terrible Customer Service - RUDE!
Summary: I saved a few bucks by renting from Payless at Newark airport. However, I wish I hadn't. The experience was horrible. The Ramada location took forever to get to by train and shuttle, and was almost impossible to find when I returned the car (you have
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May 16 '07
Pros: Inexpensive compared to other car rentals.
Cons: There is nothing good about this company.
Summary: Service was horrible! I booked a car at the Orlando Florida location and when i arrived they were sold out and they forced me to rent a higher class vehicle and i had to pay the difference. I also called for directions back to the airport and they just
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Apr 09 '07
Pros: Low cost rental cars.
Cons: Shyster business practices.
Summary: After an exhaustive on-line search for the lowest price economy rental car in Orlando, I reserved a car with Payless Car Rental. A long day of travel from San Diego on 2/1, delivered me to the busy Payless rental office in Orlando to stand in line and
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Feb 12 '07
Pros: I got a map
Cons: Threaten to sue, if I don't pay them $2,500 for a ding
Summary: I had the same experience with this company as a lot of people. They hurriedly inspected the car, which was still wet from the car wash and checked in a shady enclosure for damage. I barely drove it. Returned the next day and employee checked for damage
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Feb 05 '07
Pros: None.
Cons: High pressure, poor communication, long wait, poor selection
Summary: Had a reservation in Orlando for Jan. 31 for a subcompact. Got there and was told they would not let me drive a subcompact on the interstate highway! They offered a minivan for the same price, but I didn't feel comfortable driving something that big.
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Jan 23 '07
Pros: NONE
Cons: Expensive (PAY MORE), aggravations, become prey of fraudulous schemes
Summary: We had a very bad experience- On return of my car @ San Francisco , CA. PAY- LESS Inspectors created "a make believe damage" claim to bill Insurance/Credit Card Cos/ to me. But the guy did NOT realise yet, I already took pictures of the areas through a
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Jan 02 '07
Pros: nothing good to say about these clowns
Cons: Bait and switch, rude to the point of nasty.
Summary: I rented a car at the Tampa Airport location. What a nightmare. These people were probably the rudest I have ever dealt with. Bait and switch. Wouldn't honor the reservation we made through travelocity. I'm used to dealing with the pro's at
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Dec 07 '06
Pros: Car was fine, and the rates were way below other providers.
Cons: Location sucks.
Summary: We recently took a trip to Newark Airport where we rented a Ford Focus from Payless. I have no complaint about the car or the cost, which was far less than any competitors! But the Newark location, off-airport, was awful…in a Ramada Inn that's very
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Dec 03 '06
Pros: Exactly as expected
Cons: None
Summary: We rented a Ford Taurus from Payless in Las Vegas. Prompt pick up from the airport (one of the few pickup areas with a rain shelter), no line, reservation in computer was identical to my printed copy, no pressure to buy CDW ( it was offered but not
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Oct 14 '06
Pros: Low price
Cons: A paper rag isn't an appropriate replacement for a gas cap.
Summary: Drove to the gas station to fill up after checking out the car. The gas cap was missing and they replaced it with a paper rag. In case you don't know, a soiled rag can spontaneously burst into flames. Soiled rag in place of a gas cap + Hot July
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Aug 14 '06
Pros: Nothing
Cons: Absolutely no customer service, cancelled after waiting over 45 minutes for a shuttle.
Summary: Absolutely horrible service. We were not told we had to call to have a shuttle come for us, in fact when we did call the message only said to proceed to the ground transportation area. After watching every other company's shuttle go by at least five
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Jul 28 '06
Pros: My colleague & I got a low-mileage PT Cruiser that presented no mechanical problems.
Cons: Airport pick-up van service slow & unresponsive. Calls to local and nat'l office unresponsive.
Summary: I rented a car at the Atlanta Payless Car Rental through Priceline because I thought I was going to get the best deal of all the rental companies listed -- $188.49 for four days. However, after telling my colleague and I that an additional driver was
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Jun 08 '06
Pros: Play by the rules and save big.
Cons: Far from airport
Summary: After reading all the reviews from here, I was on guard when I arrived to pick up my rental car from their Newark Airport location. They quoted me $205 for a compact car for a 8 day rental. The next lowest price is $340. They are off airport ground in
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Apr 06 '06
Pros: None
Cons: Attitude and deception.
Summary: We arrived in Vegas a little less than two hours behind schedule due to a flight delay. We were told our reservation had been canceled and our car had been given to someone else. But, get this, they had the exact same type of car available but the rate
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Mar 31 '06
Pros: clean car, fast service, very friendly
Cons: can't think of any
Summary: Iread all the negative and got really nervous. I imagined some nasty dirty old van after reading these reviews. I was picked up by a very clean and new shuttle, had a Grand Caravan with less than 3,000 miles, had immediate attention on arrival and
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Mar 19 '06
Pros: The people were pleasant about not honoring my quoted rate.
Cons: Long waits - coming and going - did not honor price quote.
Summary: I booked my rental online through Travelocity and got a great price in Phoenix. When I arrived (on time) I was told that, even though the computers at Payless and Travelocity showed the same price that I had been quoted on my printed reservation form,
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Feb 21 '06
Pros: Easy to get to, easy return, No waiting at the airport for the shuttle.
Cons: Bare bones service at the counter,That is the only negative I can think of.
Summary: We got a good deal from Pay Less in Denver. Good service. Nice vehicle - met our needs. We did choose an optional insurance, but that was our choice - no pressure from the company. Would rent from them
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Jan 19 '06
Pros: None!
Cons: Horrible service
Summary: I just rented a car for my wife at the Orlando, Fl location. When she went in to pick up the car, they told her that she would have to get the 13.99$ per day additional insurance because she was paying with a visa check/debt card. This was RIDICULOUS!
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Jan 07 '06
Pros: Great price. Very fast return.
Cons: Took awhile to get car. It was CES week in Vegas.
Summary: My flight to Las Vegas was at 9:45 am. Booked on there website at 2:00 am. Got a mid-sized car for cheaper then the smallest car through a special at there
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Dec 26 '05
Pros: none, really.
Cons: Poor car conditions, rude employees, inconvenient location from Oakland airport, poor customer service.
Summary: I rented a car here and after noticing handling problems with the car, I brought it to a mechanic and realized the two front tires were bald and unsafe for driving. The manager of Payless car rental, a man by the name of Rashid, made no attempt to help
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Nov 22 '05
Pros: Nothing
Cons: Long wait times for shuttles
Lack of any customer service
Very unprofessional
Summary: Rented a car in San Francisco ... a terrible experience. We had to wait about 30 min to get a shuttle from their off site lot. Then we were told our reservation was for an old car with power nothing. Got fed up and walked out the door. In the end,
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Oct 11 '05
Pros: airport pickup
Cons: Bait and Switch
Summary: At the Payless Car Rental counter in Orlando, FL we introduced ourselfs and our reservation was found, but the agent asks what rate did they give you. He said that is to low, after I produced a copy of the reservation print out, then he tried the bait
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Aug 17 '05
Pros: none
Cons: Bait and Switch tactics at its finest - beware.
Summary: I forgive once, but not twice. I have rented my last rental car from Payless and I advise you pay the extra couple of dollars to go elsewhere. Are the rates cheap, yes, however, it is too good to be true? Each time I have rented (mind you, I spaced
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Jun 21 '05
Pros: None
Cons: They don't care about their customer
Summary: I had made reservations with Payless about one month in advance of my trip. I arrived at the Ft. Myers, FL, airport exactly on time, at 11pm (thank you USA 3000!). Unfortunately, the Payless shuttle was no where to be found. I made numerous phone
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Feb 22 '05
Pros: New car in great condition, cheapest rates, no problems for under 25 driver
Cons: none
Summary: I recently used Payless in Denver and got a great car, great service, and a great price. I was a little nervous heading into their office because of some bad reviews I read, but I ended up having a great experience. When you're reading reviews for this
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Jan 10 '05
Pros: Good car.
Cons: Service and deceptive pricing
Summary: I recently rented a car at LAX. At the shuttle gate, I waited nearly 45 minutes for a payless van, while the other companies' shuttles whizzed past. When I finally got to the counter, another customer was having an argument with the clerk while I waited.
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