Payless Car Rental

Pros: It was a car and it ran.
Cons: Cheap rate that was bait and switch.

When I let them know that I may need the car for an extra day I was told they didn't have enough mid-size cars to cover that extra day but they would honor my rate with a full-size...since it gets great mileage, and call in if you do need the extra day.
When I called I was told of a $15 extension fee.
Upon returning the car my original cost of two days for $88 had shot to three days for $181.
My protests just got me a phone number for one of two guys that I should talk to. Calling the number provided was useless, a woman who didn't understand English and finally put me through to a number that just rang. No phone mail or answer machine.
Posting on their site got me an e-mail saying that I was mistaken - too bad, but I should rent from them again.

Pros: Cheap internet price
Cons: Limited hours, dirty office, cancel reservations, unfriendly employees, can not be trusted

I reserved a vehicle at payless at San Diego for 23$ per day. As my flight was delayed (Payless closes at 10PM) I was not able to pick up the car in the evening and stoped by next morning. A clerk told me that my reservation is already not valid and offered me a vehicle for "an inexpensive price of 80$ per day". Of course, I refused and rented a car for 30$ at Alamos one block away. I will never rent a car from Payless again.

Pros: NONE
Cons: Tried for 30 minutes to increase my contracted price. Never again!

NEVER AGAIN! They left me with the feeling that at some point in the next 12 months my credit card would be charged some bogus fee.

Pros: Nothing
Cons: Employees steal , overcharging , dishonest

I had the misfortune of renting a car from Payless Car Rental in San Juan , Puerto Rico .  Everything was going smooth until I saw the bill charged way more than what was quoted online and they refused to take my insurance.  Instead I had to pay extra for their insurance and the week rental came out to more than $700.  To top it all off a chubby employee stole my cellular phone while inspecting the car which cost $650 and I had to replace it with a new one.  This individual did not even wait for me to leave the lot I went inside to sign some papers and then go to the car to get my things he stole my phone.  Since I had to get on a flight in an hour I couldn't stay to call the police or dispute anything.  BEWARE !!! Dont rent from dishonest theives.  Go with major rental companies.

Pros: Easy to reserve on-line.
Cons: hidden charges and poor business practices.

additional charges for coll waiver, that i didn't want or need, and a duplicate reservation charge. payless refused to accept proof of insurance coverage, declaration from my own car insurance company and coverage offered by the major credit card company. their policy is to charge an additional $350.00 more than the rental cost. my card limit was less than this amount so i was charged a coll waiver fee. I don't understand what the addition charge was for. this is definately a hidden charge which is unnessary and very poor business practice towards the consumer. i was also charged $11.50 for a duplicate reservation. i had modified the original reservation with-in 36 hours and it was stated on-line there would not be a charge for modifications. i have disputed the extra charges with the credit card company after contacting the payless rental location in orlando fl. they will not discuss this situation

Pros: Nothing good to say
Cons: Do not use this company

 We rented thru Payless Tranportation in Orlando. Let me say what a let down for my daughters prom nite. The driver was late. The limo was dirty with open containers of alcohol in the back. The radio did not work. The A.C. did not work. The driver said he would come back and look at the A.C. But never did. They had to roll down the windows to get any air and let me tell you, that does not go well In Florida with prom dresses,tuxedos and hair. When they got to the destination, the driver did not even open the doors. Plus he gets a 20% tip already in the total price. I will always tip for good service.  The manager says all of these things cannot be true. It is impossible.  VERY TRUE AND POSSIBLE. So the manager said he could refund me 100.00 dollars ( it should have been about a 80% refund ) Anyway three months later and I'm still trying to get a credit. Maybe they think that I will forget about it. NOT A CHANCE.

Pros: low price, but not worth the hassle
Cons: lousy service

I was very disappointed with the Payless car rental in Newark NJ in autumn 07.  When I got to the office DURING OPEN HOURS no one was there, it was closed and locked, got no response from pounding on the door. Fortunately I had the phone number on me and located the sole employee in the back room having his dinner.  He reluctantly opened up for me.  Returning the car was just as bad, had to wait in line quite a while. I will NOT be going back to Payless. I will be going back to Enterprise, which I liked very much 11/08.

Pros: NONE
Cons: All mentioned above.

Major complaint...the extremely long wait in line.  2nd time we rented here....big mistake.  The first time I figured it was a fluke, the 2nd time same problems.  Very long wait in line.  Ended up paying much more than expected.  Vehicle dirty and dinged.  Many people coming back in after viewing their vehicle and having problems...so made the rental experience that much longer and not pleasant.
Some people were trying to turn in their car,and having problems.
When we returned the vehicle we came back 3 hours before our flight, worried it would take extra long.  Fortunately it went ok.

Pros:
- None
Cons: Unprofessional, cheated me twice. Beware of fine-print in their policies, you will pay much more

EXTREMELY Unprofessional company and bunch of cheaters. They over-charged me for a couple of hundred dollars and when after a month I noticed it in my bank statement, they said it was just a normal mistake!!!
I made the mistake of being lured by their cheap cars, but their policies, fine prints, service and professionalism is the worst. Eventually I paid much more than I would have paid to Hertz or budget car rental.
Save yourself the trouble and avoid getting cheated. Pay a little more upfront to avoid hidden costs later, and get treated well.

Pros: none
Cons: Beat up smelly loud car.
Non human staff.
No flexibility
far from airport

I was directed to Payless by expedia when I was traveling to my baby brother's deathbed. I had asked for a flexable schedule because we did not know when he would pass. When I picked up the car, and mentioned that I would call if I needed to extend the use. The woman at the counter said that the car had to be back on Sunday- that there would be a 200 dollar a day fee for being late. 
There was no consideration for our situation- even though I explained this to Expedia before booking. My brother did die, and the rental car situation was cold and heartless.

The car itself was one that I would normally be embarrassed to drive in. It was loud, dirty and had numerous dings and dents. The ricketty bus that I was forced to take from the airport to the Payless shop added to the low rating from me.

I will never use Expedia again or PAYLESS