Payless Car Rental

Pros: Super cheap rates
Cons: Horrible service and vehicle in bad condition. No full Disclosure.

The first time we rented with Payless they tried to upgrade every step of the way. This was very aggravating and stressfull. The second time we rented with them, we didn't realize it was the same agency until we walked up so I knew what they would try ...

Pros: - Lower prices than some other car companies
Cons: - Poor customer service - Questionable and possibly illegal business tactics. - No professionalism.

This will be a quick review but the basic lesson - Avoid Payless. Rented car a Newark Airport. Shuttle took 20 minutes to show up. We were brought to a cluttered office, in a run down Ramada Inn. They gave me the contract and claimed the car was ...

Pros: Friendly service, free upgrade from Compact to SUV (!!!), one-way transfer fee waived
Cons: No cons in my case

On a recent trip to Alaska, we found out that rental car prices there were horrendous. We decided to try Payless, but after reading the reviews here and elsewhere, I got apprehensive. We nevertheless tried Payless, but came with a backup-plan in form of ...

Pros: Quick car return process and efficient shuttle service to and from airport.
Cons: Car was dirty and poorly maintained. The tires were worn and squealed with turns.

I recently took my family for a vacation in Orlando, FL and rented a minivan through Payless. Upon arrival, we were shown a Dodge Caravan with no rear AC and limited trunk space. However, a Dodge Grand Caravan was available for an upgrade price of $60 ...

Pros: None
Cons: Bait & Switch, . . .

This was the worst rental car experience of my life. We had a $15.50/day, unlimited mileage, full size car rate reserved direct from the Payless website. When our flight was delayed into Vegas and we showed up 3 hrs late, . . . we were told our ...

Pros: None - everyone was rude and the surcharges were massive!!
Cons: Very deceiving rate quotes hook you, and on pick-up you're surprised with massive surcharges.

As a party of 10 arriving in Florida for a week of fun in the sun, so far the flights were fine, everyone was pleasant at the airport and the shuttle to Payless (or Paymore, a more suitable name) was uneventful. 2 of the 10 of us had reserved a pair ...

Pros: The car was new and nice.
Cons: Intimidation and hassle at no extra charge

It's the bad experience that will not die. I have to say up front that the car I rented was clean, nice, a newer Camry. However, I should have been suspicious enough to turn around and walk away when the office staff very vigorously tried to sell me ...

Pros: Apart from the brakes, the car was OK.
Cons: Rude staff; ridiculous rental procedure; unexplained CC charges; rip-off comprehensive insurance

Rented the car in Vegas. First of all, they amazed me with a massive amount of questions they asked: which hotel I'm going to stay in Vegas, what company I work for, what my current insurance underwriter is etc. I asked why they would be curious about my ...

Pros: Trouble free experience.
Cons: I missed the driveway to the return place.

These reviews of Payless posted here scared the hell out of me. I'd already made my reservations, and THEN read these Epinions. I was petrified how renting from Payless would ruin my trip to Atlanta. So I did a thorough review of the rental agreement ...

Pros: Cheap Price
Cons: Customer Service and Condition of Cars

Payless Car Rental was the worst car renting experience I have ever had. My husband and I took a vacation to get a little R&R before our baby was born(I was 7 months pregnant). Believe me, this experience was anything but relaxing. After getting off ...

Pros: CHEAP CHEAP CHEAP
Cons: Bad location off airport, ramshackle office in hotel

I recently rented a economy car from the Payless Car Rental location at Newark Airport. They had the lowest rate by far of all car companies, and since I was looking to have a CHEAP weekend in New York, I booked with them. Upon landing at Newark ...

Pros: NONE
Cons: POOR RUDE SERVICE..Lots of scams

This was definitively the WORST car rental experience we ever had and we will positively never use Payless again. We were required to pay additional $160 cash as security for rental, which cash deposit was represented at the time of rental going to ...

Pros: Nothing
Cons: Looked cheap but wasn't, car in bad condition, bad service, sketchy dealings

I should have known when I walked in to rent my car. There were 3 people a head of me in line and each person was LIVID at the customer service for some reason or another. One guy had been charged for gas and he had filled it up - but "ONLY a ...

Pros: 1) low quote price.

Cons: Aggresive upselling
Poor customer service
Charged credit card before contract signed.

I picked this rental company to save a few bucks over Enterprise and other nationally established chains. That was a big mistake.Some of my family was traveling to Nevada to get some cancer treatment and just needed to get a car to go to the ...

Pros: none
Cons: Bait-and-switch con artists, bald-faced liars.

I just got back from San Francisco where I had the terrible misfortune of renting a car from Payless. I thought I would be saving a few dollars, but it was definitely NOT worth it. To get to the rental office from SFO you have to take the shuttle ...