Payless Car Rental

Pros: 1 mile from airport
Cons: EVERYTHING!! Don't DO IT!!!!

Rented from Payless Orlando Fl 7/5/08 Contract was for a intermediate at the counter they told us they only had 2 door intermediate car available & if we wanted a 4 door we would have to upgrade to a full size for $5.00 more a day ..RIP off... If they don't have an acceptable car... they shouldn't charge you for an upgrade?? Who wants a 2 door car with 4 adults?? This makes no sense!!! So Payless was the cheapest BUT after the charges now they were 30.00 more then there competitor!!!! BE AWARE of extra charges & say NO & ask to go look at the car they want to give you!! Because I think they were lying!!!!! Terrible customer service! We learned from our mistakes & hopefully this will help others!!!

Pros: None
Cons: Attitude and deception.

We arrived in Vegas a little less than two hours behind schedule due to a flight delay. We were told our reservation had been canceled and our car had been given to someone else. But, get this, they had the exact same type of car available but the rate would be three times what our reservation rate had been. Needless to say we went elsewhere with our business. Rented from Thrifty at a higher rate than our reservation with Payless had been but still half as much as Payless wanted to charge us to book another car with them. On the way out I made sure to tell the Payless employee what a miserable little troll she was and that all things come back to you.

Pros: Low cost rental cars.
Cons: Shyster business practices.

After an exhaustive on-line search for the lowest price economy rental car in Orlando, I reserved a car with Payless Car Rental. A long day of travel from San Diego on 2/1, delivered me to the busy Payless rental office in Orlando to stand in line and wait for a clerk. Tired and eager to get my car and go to my motel, I finally reached a clerk and went through the usual rental car check-in procedure. The clerk began fumbling around looking for my car keys and then said he had a special on a better car - $75. This amount was comparable to the amount I originally found on-line so I said, "sure, whatever," thinking, "I'm tired - just give me a car and let me get out of here." The clerk slid the usual form with all the places to initial for rejecting various insurances under my nose and gave me instructions to provide those initials.
I shopped for the least expensive rental I could find, however, Payless Car Rental hoodwinked me into a costly upgrade that I did not request and did not desire.

Pros: None
Cons: Didn't have the car reserved. Pushy about adding extra and expensive extras.

I reserved a van at Payless in Phoenix. First, they didn't have a van when I arrived and tried to tell me I had to pay more to rent a 15-person passenger van. They also wouldn't take 'no' for an answer when I declined insurance and other add-ons. Finally, after bickering with the agent for about an hour, I went to another counter and got a van from a different agency. If I can feel confident that I'm going to have a van when I reserve a van, then I'll go elsewhere. There's enough other agencies wanting my business that I'll go to the ones that don't use bait-and-switch techniques.

Pros: None
Cons: Be careful of their fine print. Bad consumer service. Bad car.

The rental experience with Payless was the worst ever in my life. I booked a compact car by Orbitz.com at their Kansas City International Airport location, MO. The car was a junk. and, when I returned the car, they suddenly told me their unlimited mileage policy only apply to Missouri. If I drove out of state, I had to pay for that. Unlike other companies, such as Avis, enterprise, etc., they elaborate such fine print when you sign your rental paperworks.

I am a frequent traveler, tell you what, I never rent a car from payless.

Pros: none
Cons: all of the above..

Recently rented from WEB site as advertised a compact car (such as a ford focus) which is what I wanted.When I got there I was given a Hyunda elantra (unwashed) . I told the desk man that I wanted a Focus , he said they were now classified as midsize . So I got the 'drum roll' Hyunda , not the best car to drive by the way .
When I returned the car it was pointed out to me that there was a small ding on the left rear door . I didn't notice
this ding when I rented the car (remember-unwashed).
They said the adjuster would reach me after I returned to Florida. The notice I received in the mail yesterday was for a $1,000 (yes 1 thousand !) repair bill. I noticed on the repair details things like repairs to the left front door, mirror etc. (I think they did a complete repaint).
Also $150 for admin charges. $250 for car out of service
charges. They dont know (yet) that my movie camera was going over the car after the car was returned.

Pros: They are close to the SFO airport
Cons: They change the agreement increasing the rate of pay.

My experience with Payless Car Rental
734 San Bruno Ave
San Francisco, CA
650) 737-6134
Was a nightmare.
When I called to tell them I needed the car one more day they said they would charge me $99.00 for that extra day. I told them my contract said it would cost little more then $40 but since they had my credit card they can steal what they want. DON'T USE PAYLESS CAR RENTAL!

Pros: lowest price
Cons: service was horrible

I reserved a full-size car from Payless at the Atlanta airport for the weekend, with the understanding that I would have unlimited mileage. When I got to the office, I was told I did not qualify for the unlimited mileage because I lived in Atlanta. When I told them that my address was not in Atlanta, suddenly the whole state of Georgia became local. I would only get 150 miles free, then it would jump to 25 cents/mile.
Long story short, Alamo ended up with my money. Alamo rocks!

Pros: I can't think of any
Cons: They charge about $25 a day extra for full coverage insurance for no coverage.

I rented a car in Mexico took the full coverage insurance and while on the trip Hit a rock in the road, I was charged for the repair because they said it was negligence. I should not have hit the rock. I always get the full coverage insurance for peace of mind I guess there is no peace of mind when you rent from Payless.

Pros: Service counter agents were apologetic and I sensed it's out of their control.
Cons: See the review!

Two recent rentals from Payless. Denver was great in late February. Great price on an SUV and counter service went well. Phoenix (March 18th) was a disaster. The wait was about 1 hour (in line) and what made it even worse was the two companies sharing a counter with them (Fox & Eazy) breezed through their customers. No other rental firm had anything like what went on at Payless. They're all in the same building in Phoenix so it's easy to compare. They had a long line again when I returned the car and viewed the line in the main building on March 22nd. My advice--in Phoenix avoid Payless!

Pros: New car in great condition, cheapest rates, no problems for under 25 driver
Cons: none

I recently used Payless in Denver and got a great car, great service, and a great price. I was a little nervous heading into their office because of some bad reviews I read, but I ended up having a great experience. When you're reading reviews for this company, try to keep in mind that they are a network of privately owned franchises... each location can be very different from the last. Don't let a few bad apples spoil the whole bunch!! I'd recommend calling the particular branch you're interested in to get a better feel for them...

The Denver Payless office gets an A+ in my book!!

Pros: None
Cons: They don't care about their customer

I had made reservations with Payless about one month in advance of my trip. I arrived at the Ft. Myers, FL, airport exactly on time, at 11pm (thank you USA 3000!). Unfortunately, the Payless shuttle was no where to be found. I made numerous phone calls to the local office, but there was no answer (not even an answering service or even an answering machine!). With some help from a family member back home using the internet to find a corporate number, they called and reached an agent. The agent called the Ft. Myers office and also received no answer; the agent then called their on-call emergency manager, and again received no answer. The agent told us to go with another rental company and that Payless MIGHT pick up the difference in cost. Fortunately, we chose Dollar Rental Car, who was very understanding and honored the Payless price. Note that four other families were also left stranded. I've never in my life seen such poor management and performance.

Pros: Price, staff
Cons: ???

The Payless staff in Denver, CO was wonderful - from the shuttle driver that picked us up at the airport, to the person that we met at 3:00 a.m. returning our car - everyone was super friendly and helpful. Rented a Jeep Liberty that only had 12,000 miles on it, at the lowest price I could find on the net. I would definitely rent from Payless (in Denver) again.

Pros: Inexpensive compared to other car rentals.
Cons: There is nothing good about this company.

Service was horrible! I booked a car at the Orlando Florida location and when i arrived they were sold out and they forced me to rent a higher class vehicle and i had to pay the difference. I also called for directions back to the airport and they just to me "I DON'T KNOW." I would never rent from them EVER again. I would rather walk then to have to deal with this company.

Pros: My colleague & I got a low-mileage PT Cruiser that presented no mechanical problems.
Cons: Airport pick-up van service slow & unresponsive. Calls to local and nat'l office unresponsive.

I rented a car at the Atlanta Payless Car Rental through Priceline because I thought I was going to get the best deal of all the rental companies listed -- $188.49 for four days. However, after telling my colleague and I that an additional driver was free, when we returned the car we were charged an additional $34.85 because the additional driver was my colleague and not my spouse.