Payless Car Rental

247 ratings (238 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Payless Car Rental, A Very Nice Price!

    Dec 30, 2005 by
    Rated a Very Helpful Review
    Pros: Easy to reserve, good service, great price.
    Cons: Older car, had some dings and rattles, site off the main drag.

    Summary: Going on a business trip to Orlando, I realized the price of a cab ride or car fare to the hotel was over $60 per trip. As such, I went searching for a lower rate car rental which would be a little more or less than cab fares. First place I checked was ... read more

  • Back seat of car had dried vomit

    Feb 4, 2014 by
    Rated a Helpful Review
    Pros: The car had gas in it and worked
    Cons: Puke in car, Crappy customer service, Rude customer service

    Summary: I recently rented a Payless car and found out there was dried vomit in the back seat after getting 20 miles from the rental counter. When I called to complain the customer service agent told me " you should have checked the car for vomit". Then herefused ... read more

  • Never Rent from Payless Again!

    Jul 25, 2013 by
    Rated a Helpful Review
    Pros: Price may be low but cheap is not the same as inexpensive.
    Cons: Extremely poor customer service is an understatement.

    Summary: Since my last experience with Payless in Montreal, I will NEVER rent from Payless again. To begin with, this was the first time I picked up a rental car that did not have a full tank of gas. Even though the agent noted this on the contract, it was an ... read more

  • Payless now Pay alot later

    Mar 18, 2013 by
    Rated a Helpful Review
    Pros: None
    Cons: Payless today, get billed again later.

    Summary: Reserved a midsize car at the Pittsburgh Airport location. They did not have a midsize car so got a Small SUV instead. That was okay, the problem occurred when we returned the car. The agent told me to fill out an "accident report" for a very small ... read more

  • Very poor experience in Tampa

    Mar 15, 2013 by
    Rated a Helpful Review
    Pros: The cube we rented was clean and ran great.
    Cons: customer service nonexistant and obtuse agents

    Summary: We reserved a compact 2 weeks before our arrival in Tampa, had a confirmatiion number and were expecting a quick getaway.  Instead we waited 30 minutes for the van.   After we got to the rental office we we informed that they had our ... read more

  • Worst Car Rental Experience ever

    Feb 18, 2013 by
    Rated a Helpful Review
    Pros: Not one!
    Cons: Added on hidden charges, worst customer service ever, vehicle with didn't drive well, forced upgrades.

    Summary: Scam!!! Worst Car Rental experience ever.  Buyer beware!  I reserved a vehicle on line but upon getting to the rental place was told they only had a Cube in that price range.  They attempted to give it to the customer ahead of me who had ... read more

  • Run Cause You Might Not Drive.....

    Jan 1, 2013 by
    Rated a Helpful Review
    Pros: PRICE
    Cons: NO CARS

    NO HELP 

    Summary: Arrived on night flight to Vegas. Couldn't wait to get to the hotel...Very long day. We hopped on the Airport Shuttle to the Car Rental Center. We ran through the doors so excited to finally be able to get to the hotel. Gave the attendant our ... read more

  • Described in one word... SCAM!!!!

    Sep 24, 2012 by
    Rated a Helpful Review
    Pros: NONE!!!!!!!!!!
    Cons: Long Wait, Price different than original quote, SCAM!

    Summary: We reserved a car on the internet for our trip to Vegas, the total for the reservation was $179.00.  When we arrived to pick up the car we waited in line for over an hour!  FINALLY reached the counter to get our reserved car, the rep ... read more


    Aug 25, 2012 by
    Rated a Helpful Review
    Pros: NONE
    Cons: everything was a  "con"

    Summary: Tampa's Payless is the worst car rental place on the planet! This was the first and last time I will ever use Payless, I should have read reviews first.  The place was nasty, small with only 2 "salesmen", no cars to choose from, only of coarse if ... read more


    Aug 1, 2012 by
    Rated a Helpful Review
    Pros: NONE

    Summary: Do not rent from here!! Booked a reservation here at the Las Vegas airport, I called hours beforehand and asked if I NEEDED TO BRING ANYTHING when picking up the car, they told me NOTHING BESIDES CREDIT CARD AND LICENSE, but when I get there, they wanted ... read more

  • Don't rent car from this company!

    Jul 30, 2012 by
    Rated a Helpful Review
    Pros: none
    Cons: lousy service and car. Deceiving adertised rate with lots of hidden fees.

    Summary: This is the worst car rental service one can expect. Hope you guys won't make the same mistake I did. When I went to their office near Toronto airport to pick up the car I reserved.One of the tail light didn't work and they told me to fix it ... read more

  • Payless San Diego

    Jan 26, 2012 by
    Rated a Helpful Review
    Pros: None, absolutely none.
    Cons: Speed, Service, Selection, and Condition of Vehicles

    Summary: Probably the worst customer-service experience I have ever had in the car-rental business. More than a half hour (with prior reservation online and no issues to resolve upon return of the vehicle). At pick-up, although there were two counter agents and ... read more

  • Las Vegas- Terrible customer Service

    Jan 1, 2012 by
    Rated a Helpful Review
    Pros: Price was good if you can withstand their hard sales tatics.
    Cons: Poor customer service. Disinterested employees. Hard sell tatics.

    Summary: I arrived in Las Vegas on Xmas day 2011 and headed straight for payless car rental in the hopes of getting to the hotel and a little relaxation after a long flight. I waited in line for almost an hour before I got to the counter, there were four people ... read more


    Aug 8, 2011 by
    Rated a Helpful Review
    Pros: Nice shuttle driver
    Cons: Everything else!

    Summary: MOST REDICULOUS EXPERIENCE RENTING A CAR IN MY ENTIRE LIFE!!!!! I had to call 3 times before someone finally answered the phone while we waited for the shuttle. Total wait was 45 minutes. Shuttle driver was nice, friendly and helpful (only positive). ... read more

  • Payless HIdes Fees

    Aug 3, 2011 by
    Rated a Helpful Review
    Pros: They're cheaper than the major car rental companies by a few dollars.
    Cons: They add in additional extras without your consent and consistently try and upsell you.

    Summary: I rented a car through Travelocity at Payless.  The total all-in cost was to be about $133.  My personal auto insurance covers everything and I never opt for any of the expensive 'optional' services offered.At the rental agency the price ... read more

  • Payless car rental Orlando

    Jul 16, 2011 by
    Rated a Helpful Review
    Pros:  none
    Cons:  dishonest, high pressure sales tactics, dirty smelling cars, misleading final charges

    Summary:   Avoid this rental car company. What was shown online for "total charges" was not even close. The agent at the counter in Orlando would not accept my "no" for additional insurance. He badgered me for more than 5 minutes how it was going to cost me ... read more

  • Payless Car Rental Worst Company Ever

    Jun 7, 2011 by
    Not yet rated.
    Pros: Cheapest Place online BUT
    Cons: Bad Customer Service, Hidden fees, bad company

    Summary: This company does rents cars and I am sure they do an OK job at it or they would not be in business however if anything goes wrong or is not perfect with your reservation be ready to have lots of hassle and pay much more money. Plus they charge extra ... read more

  • Payless=Paymore

    Jun 2, 2011 by
    Rated a Helpful Review
    Pros: The original price offered over the internet was the lowest I could find.  
    Cons: Shoddy office. Deceptive rental agreement. Manipulative agent. Unresponsive customer service.

    Summary: The worst car rental experience of my life at the Tampa Airport Payless.  Shoddy office, few attendants.  Long wait.  Finally, I got to the counter.  The agent asked if I wanted insurance, I said no.  He asked if I had collision ... read more

  • Be Careful with Payless at San Francisco Airport

    May 9, 2011 by
    Rated a Very Helpful Review
    Pros: a little bit less expensive than others
    Cons: offsite unlike almost every other SFO car renter, and they charge you for the shuttle!

    Summary: This review is specifically to warn potential customers of Payless at San Francisco Airport.  Not saying not to rent from them, but you should know that it won't be the same as any other car rental company at that airport.  (Ace may be ... read more

  • Do Not Rent from Payless Rental Car in Puerto Vallarta

    Mar 30, 2011 by
    Rated a Helpful Review
    Pros: Car was clean, good gas mileage, fast quote online.
    Cons: Car was tinyQuote online was different than in personBad service hours

    Summary: I rented a car from Payless Rental Car, Puerto Vallarta in March 2011. Payless put a $994 hold on my credit card (without letting me know and I was using a credit card/not a debit). I soon returned the car after finding ... read more

  • Payless lives up to its name

    Mar 26, 2011 by
    Rated a Very Helpful Review
    Pros: Very reliable, good choice of cars, close to airport, free pick up and return.
    Cons: Hard to locate the bus at the airport.

    Summary: On my recent visit to Orlando, Fl I booked a compact car from Pay-less for two days. Upon my arrival in Orlando I made my way to the car rental pick up area as per the airport signs. I had to walk so much that I began to regret not using one of the major ... read more

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