Planet Fitness

22 ratings (22 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • No Frills

    Jun 27, 2009 by
    Rated a Very Helpful Review
    Pros: No frills, up front service plans, equipment abundance, many locations
    Cons: Staff might be cold, outside region visit limitations, parking, odd rules

    Summary: Honestly what I can say about Planet Fitness is that it's a no frills kind of gym. That means they don't offer classes, they don't offer two personal training sessions and they don't have a smoothie bar. The number of gyms that I've attended over the ... read more

  • wonderful experiance wonderful staff wonderful price

    Sep 28, 2013 by
    Rated a Helpful Review
    Pros: Great hours, Great rate, Great staff great tanning
    Cons: no classes offered

    Summary: I am not big on working out in a gym setting but Planet Fitness is a great place to go. Planet Fitness is not joking when they say they are a gym for every day people. I have been a member to one in New York and this place is great. At any time of the ... read more

  • Best Price, High Quality

    Feb 6, 2013 by
    Rated a Very Helpful Review
    Pros: Very clean, great equipment, excellent price
    Cons: They only accept payment via automatic bank withdrawal from a checking account

    Summary: I’ve been a member of Planet Fitness for a little over a year.  I joined wanting to lose a few pounds (10 lbs. or so), and get back in shape.  I wanted something clean, and something affordable.  I did some price comparison, and ... read more

  • You Get What You Pay For

    May 2, 2012 by
    Rated a Very Helpful Review
    Pros: Convenient and open 24 hours.
    Cons: Cheap workout joint may not attract a winning clientelle.

    Summary: For me Planet Fitness fills a niche because it is convenient and open 24 hours. It also has locations both near my home and job. I use them both since I am currently black card member.I usually like to exercise before I go to work in the ... read more

  • ALBUQUERQUE IRVING location

    Feb 17, 2012 by
    Rated a Very Helpful Review
    Pros: No pro's
    Cons: DO NOT SPEND HERE. YOU GET WHAT YOU PAY FOR!

    Summary: So our year is up and we called to cancel our membership. Go figure, we can't do it over the phone. First Cassandra acted like a child when I stated that it was inconvenient. She continued this behavior even after I told her that we would go in. I asked ... read more

  • Thieves, rude staff, overcrowded, terrible vibe

    Dec 15, 2011 by
    Rated a Very Helpful Review
    Pros: None that I can think of, terrible place
    Cons: Thieves, rude staff, overcrowded, smells bad, terrible colors

    Summary:  Well, my biggest gripe with them is that they failed to cancel my membership despite me going in there and cancelling in Person in August. They then failed to notify me until recently that they assumed I was still a member, apparently, despite not ... read more

  • Beware of paying these people anything!

    Dec 1, 2010 by
    Rated a Very Helpful Review
    Pros: Its cheap, but its not worth it!
    Cons: Horrible customer service at branch and with corporate, poor cancellation policy

    Summary: My husband joined this gym and went on the first day of the gyms opening to begin membership only to be told his membership did not exist. So he was told to travel home, print his membership confirmation, and return to the gym to prove his membership ... read more

  • Planet Fitness - Perfect for Beginners!

    Jul 19, 2010 by
    Rated a Very Helpful Review
    Pros: Clean, judgement free, circuit training, wide array of machines, great plan options
    Cons: Staff not very helpful.

    Summary: I'll admit, I'm a little chubby, and at first, the prospect of going to a gym terrified me - I was scared that there were going to be all of these beautiful people working out, secretly making fun of the chubby girl.  It was for this reason alone ... read more

  • Planet Fitness (Pluto)

    Nov 4, 2009 by
    Rated a Very Helpful Review
    Pros: If you like the colors Purple, Yellow, and Black then this is the place!
    Cons:  The staff is as useful as a helicopter with an ejection seat.

    Summary: Ive been a member for 8 months, I tried calling and canceling my membership considering Im lazy, just dont have the time to work out, and have been there only once to work out.  Well guess what?  You cant call to cancel you have to go into the ... read more

  • Strong Enough for a Man but made for a Woman

    Jul 9, 2009 by
    Rated a Helpful Review
    Pros: No longer being judged in the Judgment Free Zone.
    Cons: Hostile environment toward men in general, and a dress code that targets minority men.

    Summary: Due to it's hostile environment toward men in general, muscular men of all colors in particular, and a dress code that targets men of color, I dropped my Planet Fitness membership.In my new co-ed gym, a gym that caters to people of all different ... read more

  • Just What I Needed

    Apr 19, 2009 by
    Rated a Very Helpful Review
    Pros: Price, equipment, low-key
    Cons: Lack of variety

    Summary: Planet Fitness is a great bargain if you don't need any fancy extras.  Before joining, I thought the $10 per month fee advertised was some kind of ploy to get you in and then hike the prices, but it's truly $10 per month.  I paid a reduced fee ... read more

  • Orange City FL Planet Fitness-An HONEST review!

    Apr 17, 2009 by
    Rated a Very Helpful Review
    Pros: Cheap prices, user friendly equipment
    Cons: rude employees, misrepresentation of "Rules" and over crowding!

    Summary: So I joined a gym- like thousands of others- in hopes of finding a friendly, clean, productive environment in which to drop some baby weight. And build muscle. I've been a member for about 3 months now, and I actually liked it in the beginning. ... read more

  • OK gym for beginners, but beware the fine print and workout style

    Dec 11, 2008 by
    Rated a Very Helpful Review
    Pros: - Cheap rate
    - Good for beginners
    Cons: - Lack of basic equipment
    - Annoying consumer-unfriendly cancellation policy
    - Draconian and unnecessary workout rules

    Summary: I went to the Planet Fitness in Austin, TX for a few months - here's my experience.EquipmentIf you've lifted any weights for a decent amount of time, and have gotten used to things like an easy-curl bar, a decline bench, ... read more

  • Judgement at a Price

    Oct 28, 2008 by
    Rated a Very Helpful Review
    Pros: Cheap rates.
    Cons: Customer Service, Capricious Policy Enforcement, Questionable Business Practices.

    Summary: So I joined Planet Fitness after getting away from my work out routine.  After my old gym closed down, I got complacent and stopped working out for awhile.  Recently I decided to get back in shape.  Over the years I ... read more

  • Express Customer Reviews

  • TOO LOUD

    Dec 3, 2011 by
    Rated Show
    Pros: Inexpensive pricing.
    Facilities and equipment are sufficient
    Cons: MUSIC FROM OVERHEAD SPEAKER SYSTEM IS TOO LOUD!!!

    Summary: Why do they think we need the music so loud?  Most people I talk to at Planet Fitness admit that they don't like the music.  I know, you can bring your own headset, but then you have to turn it up so loud to block out their music that you'll ... read more

  • Judged all day zone

    Sep 28, 2011 by
    Rated Show
    Pros: Pros= its cheap. And some of the new ones are very clean.  Thats about it.
    Cons: Not a gym for the experienced weightlifter. Very judgmental, too much gossip by staff.

    Summary: This gym is  full of false advertising. They dont cater to the people who started it all- Body builders and lifters. So that tells you all u need to know. Its for beginners, people who dont try that hard, and posers. I was a member there and learned ... read more

  • Rude, Abusive Staff at PF-Albuquerque-Coors location

    May 3, 2010 by
    Rated Show
    Pros: Cheap
    Cons: Rude, abusive, inconsistent staff, especially DAVID.

    Summary: Today someone named DAVID insisted that I could no longer use the massage chairs because I am not a "black" member. I have been using the chairs for five months with no issue and everyone else has been very friendly and professional. PLANET FITNESS ... read more

  • Planet Fitness

    Apr 29, 2010 by
    Rated Show
    Pros: Great equipment, positive atmosphere, extremely clean, spectacular price
    Cons: Pizza Monday, Bagel Tuesday, less than helpful staff, unhealthy selection of drinks,  extreme overcrowding

    Summary: As a 2 year member I continue to find this a great investment as long as you go.  Many pay the fee and never go.  The equipment is easy to understand and does the job.  Best time to go is early morning or later in the evening.  It ... read more

  • hoodwinked

    Mar 24, 2010 by
    Rated Show
    Pros: Can't think of any.
    Cons: Closed early 3 days/week; extremely hot; crowded; no staff assistance; problems cancelling/stop renewal.

    Summary: I joined Planet Fitness in Albuquerqe almost a year ago.  I was told they were open 24 hours a day, and for $19 bucks a month, I could bring another person any time.  Sounds great, right?  Wait till you go.  The gym is always ... read more

  • Planet Fitness = False Advertising

    Dec 8, 2009 by
    Rated Show
    Pros: Cheap.

    Has pretty much all the basic equipment (treadmills, ellipticals, weights, etc).

    Clean.
    Cons: They lie.

    Cheap, low quality equipment. 

    Summary: I signed up for Planet Fitness when they opened a gym less then 1 mile from my house with the promise of $1 down, then only $10 per month.  They also offer a deal for $19.99 per month where you can bring in 1 guest per day (which they promised was ... read more

Showing 1-20 of 22 reviews
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