SAM Mattress

Pros: Sounds good and sales people seem legitimate.
Cons: Sounds good and being good are not the same.

I have been shopping for an adjustable bed and read these reviews prior to making a purchase. I saw the tremendous difference in the ratings. I went to the Better Business Bureau (BBB) and entered their info, it's free and a good reliable source for any company. IF YOU DO THIS THE TRUTH WILL BE KNOWN. I am looking elsewhere.

Pros: company offers alterations at no charge
Cons: if you don't like the alterations, there is no way to get your money back

I didn't like the mattress. The company offered to make adjustments, but when I refused to alter the mattress, they began playing games. The bottom line is that they will not allow you to return the mattress. Don't buy a mattress before trying it, and don't buy from a small, two-bit operation like this.

Pros: Nice salesman
Cons: Expense and hassle in shipping back and "pressure" to keep the mattress.

I did NOT like this mattress for the following reasons:

1. It smelled. Even after many days sitting out in the open air, it reeked.

2. The air inside when exhausted as you roll over, smells like mildew.

3. It does NOT reduce pressure points as stated

4. If two twins are placed together and one side is tightened up or made harder, it curves the side of the mattress so there is a "hole" between the two mattresses.

Pros: wool topper is nice
Cons: customer service and warranty are worthless

I purchased a king sized SAT matress and the tubes seem to be deflating.  I have been sleeping in a sink hole for quite some time.  I was so thankful that I purchased a matress that came with a warranty, until I found out that it was worthless!  When you have a problem, they make you go through a lengthy troubleshooting process.  If you continue to have problems, they make you pay for a replacement part.  They claim that they will test the part for a defect and IF it is found to be defective, they will refund your money for the part, but you are still responsible for the freight charge.  There is no guarantee that they will ever refund your money, regardless of how defective you tell them it is.  In order to speak to a customer service representative, you have to leave a voicemail.  I have left three voicemail messages that have not been returned.  If there is no defect in the matress, it seems to be great.  Good luck if you get a defective one because you will never get any customer service!!!

Pros: Great night sleep, great for back pain sufferers.
Cons: A little bit more expensive than other beds

The SAT bed has been a wonderful purchase for both my wife and myself. For several years we have both been waking up with chronic pains in our joints and backs. Specifically my wife was waking to extreme shoulder pain every morning. I was waking to lower and middle back pain that took several hours to go away and due to the pain through the night we would wake tired.

We researched several different options for new mattresses and found the SAT bed to be our choice. Since purchasing the SAT bed and sleeping on the mattress for almost 2 months our chronic pain in the mornings has gone away and we wake refreshed each morning. Recently we slept in a hotel with a regular mattress. Once again the pain returned to my lower and middle back and I could not wait to get back home to our SAT bed. I highly recommend the SAT bed to anyone who has any back pain or anyone who
wants to get a great night sleep and sleep through the entire night.

Pros: comfortable, wonderful customer service, fast delivery and turn around
Cons: smelly and heightened asthma problems

Arthritis, spinal degeneration, tossing and turning, major back pain in the morning...we needed help. We found the mattress while researching ways to decrease back pain. The bed was very comfortable and did indeed lessen tossing and turning and back pain in the morning. However, due to the off-gassing, which did not help my husband's asthma condition, it did not work out for us. I was in contact with customer service and immediately had resolution without any attitude that so often accompanies returns. We kept the bed for about 40 days in hopes of getting used to the off-gassing, but my husband's increased number of asthma attacks did not go away. We concluded that he must have been allergic to one of the chemicals in the bed. We did not have any trouble returning the bed for a full refund minus shipping. We wound up going with an organic-pedic mattress from Lifekind, a company that we found on the web, and are sleeping like babies now. But all in all, the SAT bed was indeed comfortable and lived up to its claims.

Pros: None
Cons: Tow Many to list

I have sleep on this bed for 2 years and my back and body are worst off know than ever. I wake up every morning felling I have spent the night fighting a bear and I have this bed. My wife sleeps in the guest bedroom because of this bed she has been in there for over a year. We spend so much money of this bed we can't afford another but I am so tired of it I am going to take money from our retirement account to buy another bed. That is how I came across this site. I am checking out what others have to say before I buy.

Pros: No springs
Cons: does not perform as made to believe when reading ad. Back pain

3/3/05 I purchased a SAM from Kevin B.
He had a website Comfort Direct.
It has false information about how comfortable it is.
It seems Kevin has his own game.
The SAM is now the SAT and separated itself from Kevin and the SAM

This Matress is not very comfortable
I would not buy it again

Pros: Comfortable, deep sleep, awaken refreshed and pain-free
Cons: Tough to get used to

I highly recommend this bed.  I bought the SAM over 5 years ago, even after reading the bad reviews here and on other sites.  I didn't have any real problems w/Kevin but I admit he wasn't helpful when I initially had questions.  (Glad to see he's gone)  We got the memory foam topper.

It took awhile to get the bed adjusted and to finally get a good night's sleep but since then it's been wonderful.  I am a gardener and woodworker w/arthritis and often fall into bed aching and sore.  I always wake up refreshed and pain-free without medicine.

A few months ago I contacted the company because my bed wasn't springing back in the mornings.  The woman on the phone was VERY helpful providing a checklist of things to try and asking for a picture of the baffles.  Within a week I had new baffles on my doorstep at no charge to me.  I'd say that's standing by the warrantee.

We used to go through a cheap mattress every couple years and still be achy all the time.  This is quite a bargain in my mind.

Pros: GREAT MATTRESS
Cons: Proof is in the pudding.  Ignore the negative comments.

See my DJR700 review in 2006. I had purchased a queen and loved it. I then got married in 2007 and gave the queen to my parents and purchased a King SAM mattress. My parents love the bed. When we go on vacation we really feel the difference of sleeping on other beds.  Sore and stiff. When we come back home to the SAM mattress we actually say Ahhhh  what a big difference.  I believe they still give a few month trial.  So just keep the box and ship it back. But you wont. I was apprehensive but it is a great mattress.  

Pros: The mattress is very comfortable. My sleep has been very restful.
Cons: Price

I ordered the mattress after seeing the website and then talking (twice) with a very nice person named Jorge who took time to answer all of my questions. I was a little nervous about buying something so expensive without seeing it, but was assured I could try it for 90 days and return it if not satisfied. THEN I found this website and read all the negative opinions. If the mattress hadn't already been shipped, I probably would have canceled my order after reading the reviews. NOW I'm glad I didn't see them before, because I'm very satisfied with the mattress so far. I've only had it about three weeks, but have been feeling so rested and pain free, especially my neck. I can't speak to the durability since it's been such a short time, but I carefully inspected the mattress and it seems to be well made. I am expecting this to be the last mattress I buy, so hope the 20 year guarantee is valid.

Pros: great mattress, very comfortable,
Cons: don't have any

My husband and I purchased this bed more than two years ago, we love it, we had one problem about a year later and the company sent us a replacement part immediately. I told my brother about the mattress and after much research he and his wife also purchased the mattress. We all love it. I live with back paid and numbness in my hip and since this mattress I have no more pain. My sister-in-law has also had really bad back pain and she too has gotten better rest than ever before. We highly recommend the mattress and we have had absolutely no customer service problems just the opposite we got great customer service.

Pros: Friendly Service, Follow Up Instructions
Cons: Internet company...no where to see the bed

After researching for new mattresses all over the web I eventually found Comfort Direct. Their website was pretty informative so I called for a price quote. I spoke with Brian. He answered my questions and assured me there would not be a problem getting the mattress out to me. I decided to order and he told me it would take about 10 days to ship. I received the order after about 12 days. A few days after I received the mattress Brian called to check and see how I was liking it. He helped me to troubleshoot a few adjustments with the dial and he explained a few things to me. I've heard that some people have had bad experiences but I didn't have any problems. Maybe this company has restaffed and has been able to upgrade their customer service because overall I am pleased with my purchase.

Pros: None
Cons: Dishonest; They have my returned mattress AND money.

In October 2005 I purchased a SAM mattress, found it didn't meet our needs, and returned it after acquiring the required RA# and using their shipper. Never received refund. It is now October 2006 and I'm still trying. The company's leadership is dishonest. In April of 2006,the New Jersey Office of the Attorney General Division of Consumer Affairs filed suit against the company and its president for fraud. I encourage anyone else who has had trouble with the company to file an official complaint. To see the press release, Google "Comfort Direct Suit" and it's the first hit. Please don't make the same mistake I did. It's just not worth it.

Pros: Self Adjusting mattress.  Wool top.  total body support
Cons: The air bladders need to be recalabrated every few months

I have had this bed for 6 yrs.  I love it.  My wife and I noticed that the foundation was "sagging" in the middle.  After taking some photos and some phone calls....Ryan helped us replace the foundation FREE.  That is a company that stands behind their product.