SAM Mattress

Pros: Great Bed!  Buy It!
Cons: Don't speak to Kevin when you order it.  Ask for someone else!

From the comments I have read regarding a SAM bed the reviews are possitive on the bed but this Kevin or Ken person who takes the orders is negative.    I don't think anyone in their right mind should judge the quality of a bed by the personality of the order taker on the end of the phone.   I have slept on this bed at the Hilton Garden Inn and its the best sleep I have had in years.  I conduct bus tours and all my passengers rant and rave about the beds.   So If you like it buy it!   But don't judge the bed by attitude of Kevin or Ken or Barbie or who ever is on the other line! lol.

Pros: No back pain.. AMAZING .. A MUST BUY
Cons: I wish I ordered one years ago

I had been experiencing severe back pain for over a year. The Orthopedic doctor ordered me to 2 MRIs which revealed degenerative discs in l2 ,l3, l4 and schmortl's nodule at T3. The doctor offered no solutions. A second Orthopedic doctor prescribed physical therapy. The stretching and exercises helped manage the pain but did not help the constant aches and pains in the center of my back. I tried everything you could think of to get rid of some pain.
I couldn't do anything without pain like sit, walk, stand and worst of all sleep .... I was in need for a cure.

I Noticed a major decrease in the pain in my back by the 3rd night sleeping with the amazing SAM. Within about a week to 12 days my constant pain was completely gone. I went to bed like a king. I slept through the whole night. I was in shock...... This bed had a dramatic impact on my quality of life.
Thanks for my SAM COMFORT DIRECT!

James F
Colonia, NJ

Pros: free shipping,
Cons: is not same as temperpedic, horrible customer service, fake warranty, Foam Dissipates within 3 months

This company will be going bankrupt!!! They have so many law suits, the crook is going to change the name of his company to get out of giving people their money back. The mattress is horrible. Call the Better business Bureau if you don't believe me!!!!!

Pros: There is nothing bad about this mattress. It is a dream
Cons: No Cons

I don't understand why some people are giving this amazing mattress bad reviews. Me and my wife are large people (Heavy) and we were demanding on what we wanted from a new mattress. My wife has bad back problems and has seen the top doctors. Doctors only can do a operation, but she doesn't want it done. For 20 years of waking up in the morning with back and shoulder pains , me and my wife have spent most of our nights getting up and going to the bathroom several times a night, as well not getting a good sleep. The first morning after we bought our SAM mattress, my wife woke up with out the major pain, only in the first night. She was a totally different person the next day. Then was time progressed, she noticed everyday she was waking up with less and less pain. Until finally it was gone! Thanks to my SAM Mattress i live with a new and improved wife not to say i sleep the whole night now myself. THANKS SAM!

Pros: free shipping
Cons: quality, customer service, and the small print in the warranty.

I am an easy going person, but i thought i was getting a quality mattress when i bought mine from Comfort Direct. My back kills me every morning and i have no way of getting my money back. They simply refuse! The center of my bed is 3 inches lower than the ends. According to Mr. Kevin Dyevich the owner that my problem. Comfort direct does not honor their guarantee! If you don't believe me i guarantee you will after you buy one. I had the mattress 3 months before this problem started. I also only weigh 175 pounds. Somebody needs to stop this company. Kevin is getting rich with an inferior product. I am seeking legal help and in contact with the better business bureau which is a pain but someone has to stop comfort direct.

Pros: bed was supposedly sponsored by chris reeves
Cons: he died from a bed sore

I recently purchased a bed and base from the company who makes this sam bed. I got it for my quadriplegic son. Not only did the bed come damaged i found out after I put my son on the bed and it broke apart with him on it and he could not be touched for a few days. the owner did not want to take back the bed and has yet to refund my money. so beware buyers. This owner is a jerk and a scam artist who has no regard for handicapped people. Remember Chris Reeves died of bed sores and this sam mattress was his mattress.

Pros: It works as stated; one of my better investments I have made recently
Cons: Firm at first

I am EXTREMELY happy with my SAT mattress. It has work wonders for both me and my wife. I thought by adding a good review it may help other people with their choice of selecting mattresses. I do understand that all products are not for everyone, but it is in our human nature to let everyone else know when we are NOT happy.

Usually satisfied customer disappears, thus I thought putting in a GOOD review may help the cause. I promised my sales rep, Brian, that I would be active in letting other potential customers know that it has indeed help me!

- Brian was a great help as well.

I have noticed that I am sleeping less, have more energy, and just enjoying an overall better quality of sleeping and a more active lifestyle; which I contribute directly to this mattress.

Give the SAT a chance, you WILL NOT be disappointed.

Robert

Pros: none
Cons: the owner of the company

Apparently the State of New Jersey agrees with the reviewers who have had bad experiences with Comfort Direct and its CEO Kevin Dyavech. They filed suite against the company for violating the state Cumsumer Fraud Act.
http://www.consumeraffairs.com/news04/2006/04/nj_comfort_direct.html

Pros: The bed might be helpful to some.
Cons: You might have trouble on returns.

You'd want someone involved in a product with health-care value to be ... well, caring. As suggested in other reviews, the main guy (Kevin) seems to be a grasping businessman. His way of interacting with me was consistent with the return problems that people have described; but I have not bought the product and do not know of return problems from personal experience. (My answers to "ease of use" and such are not meaningful.)

This may be a very small company; and maybe VSS Sleep Systems is just another name.

I'd contact some of the organizations listed on the Web site and see (a) if they really did use and recommend the beds (and which ones, specifically); and (b) if the needs they mention (spina bifida, for example) are at all related to your own. If you buy and have trouble on returns, do not hesitate to contact the Better Business Bureau and perhaps the Attorney General in New Jersey.

You take action because folks come to this mattress with health concerns, and it is harmful to society in all sorts of ways if a company is exploiting those concerns.

Pros: Very comfortable mattress, price is great for the quality.
Cons: Did not like the wool topper, too hot for me.

I have had this bed for 3 yrs now, just kept forgetting to write a review. My wife and I had tried all the other beds in the showrooms (Temperpedic, Select Comfort, Intellibed, Duxiana, and spring mattresses) None felt quite right, then I found Sat beds online, I phoned and they gave me even more information than was online. Very nice person that I talked to. Can't remember his name. Anyway the bed has been great to sleep on for 3 years and everything is still looking good even the side foam panels, which I was worried about. I did not like the wool pad on top, made me way too hot, so we got a 2 inch memory foam mattress pad on top.  Works great. I love this bed and recommend it to anyone who will listen.

Pros: Comfort, sleeping more due to NON SLEEPING ARMS, and David Tilly
Cons: 2400 for a queen bed and box spring

I purchased my mattress from David Tilly at WCW Inc. not comfort direct? The sales appears to be handled by a new company. David spent about one and half hours with me and is the only person that seemed to care about me in the bedding world. I like the mattress's ability to make my arms not fall asleep and that I can change it from soft to firm. The mattress does work different from a sleep number bed which is why I tried it. The only thing that I did not like about it is the fear from the other comments made me feel uneasy. But fortunately I did not have to worry about any return policy or lack thereof. I bought it Back February 08'.

Pros: it arrives fully assembled
Cons: overpriced. does not perform

OMG! so good to come here and find others that have had to deal with "Kevin!" and his SAT mattress. He is horrible. Customer Service? He is like a used car saleman that has sold you a clunker. (no offense to anyone who sells used cars.)
I did some research on the internet. Found him and his store in NJ. I contacted him. Bought or rather financed the mattress. Received it. Hate it. Still have the hip and backache. Sending it back next week, well within the 90 day trial period. (It's been 3 weeks today.) I've called him numerous times, sent him several emails. Nothing. Finally got him on the phone because he answered it! He is very rude! I would not recomend this type of mattress. And I would not recomend Sleep Back and Beyond due to their poor customer service.

Pros: New management?
Cons: Don't know.

WCW Inc., the exclusive manufacturer of the SAT mattress for over 14 years has officially taken over the operation of the SATBED.COM site effective 1/1/08. Our goal is to provide you with the highest quality sleep surfaces and bedding products sold by the most knowledgeable sales people and provide excellent customer service.

Pros: None
Cons: Price
Uncomfortable
Company decitful with advertising and in claims

Did anyone else see the claim that this mattress was eligible for reimbursement for durable medical equipment from Medicare on Comfort Direct's website?  They claimed they were submitting my claim for me and now it seems it is not even eligible.  Have been fighting this since Dec. 2007.

Pros: The bed has been good.
Cons: Kevin is rude unless you are buying.

I am in the middle of trying to discuss with Kevin, owner and only one to talk to, a problem with the topper pad. At first he said they don't sell visco foam, because it is no good, but when he realized that they had sold me visco memory foam, he stated rudely that I must have insisted against their recommendation. As soon as he realized that I may be a problem, he put me on hold repeatedly, hung up on me, and then refused to answer the phone. I think I'm having a problem with one of the air cylinders also, but could never get to that discussion. I am trying all the customer service numbers and email, but am being ignored. I have actually gotten two other people to buy this bed, one person's experience with Kevin was awful.

I will follow up and let this site know if Kevin came through satisfactorily or if I went to an attorney.