SAM Mattress

Pros: Sounds good and sales people seem legitimate.
Cons: Sounds good and being good are not the same.

I have been shopping for an adjustable bed and read these reviews prior to making a purchase. I saw the tremendous difference in the ratings. I went to the Better Business Bureau (BBB) and entered their info, it's free and a good reliable source for any company. IF YOU DO THIS THE TRUTH WILL BE KNOWN. I am looking elsewhere.

Pros: No spring fatigue over time.
Cons: Expensive

I just ordered a SAT mattress this weekend. Having read all the post here on peoples dealings with warranty issues. I asked about Kevin who appeared to be the source of much of the contention. It appears that the company has stopped using Kevin and has taken the sales back into their (WCW Inc) control. I believe this happened around January '08. Warranty and return issues should no longer be a problem. Only time will tell but from what I have read here very few people did not like the mattress itself. Rather most complaints were about personnel issues. I spoke with Ryan and he answered all my questions and did a very professional job.

Mattress is very expensive in my eyes but the technology sound great and should have not sagging problems over time. If I do I know how to get it fixed.

Will report back after I get the mattress and try it for awhile.

Wanted to comment on the Kevin issue since it was the primary reason for complaints in many of the older post here. It almost scared me off. Glad I asked about it.