Comfort Direct SAM Mattress Reviews

Comfort Direct SAM Mattress

140 ratings (111 Epinions reviews)
Epinions Product Rating: Very Good
5 stars
43
4 stars
13
3 stars
7
2 stars
4
1 star
44
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    Highest Rated Consumer Review by the Community

  • Watch out for scam!

    Jan 3, 2003 by
    Rated a Very Helpful Review
    Pros: Better than Conventional Mattress
    Cons: Expensive, Limited Firmness Control, Comfort Direct

    Summary: Since there are many debates on this bed, I feel that I need to share my experience. The Bed (SAM): SAM stands for Self Adjusting Mattress. It is an air mattress and the concept is to inflate and deflate automatically via the ... read more

  • HELP!!

    Jun 15, 2011 by
    Rated a Helpful Review
    Pros: Decent bed for awhile but didn't expect it to be disposable!
    Cons: Bed no longer holds air, sides will not stand up...cannot use at all. 

    Summary: Could someone PLEASE give me a working number for Comfort Direct? My husband and I did enjoy the bed, although we did not like that there was no way of setting your preferred amount of softness or firmness. I also did not like the middle of the ... read more

  • a positive review

    Jan 28, 2011 by
    Rated a Very Helpful Review
    Pros: Totally silent air adjustment.  Removable, washable, wool cover. Exceptional customer service.
    Cons:  Iwish I had bought a queen 10 years ago.

    Summary: After reading all the negative reviews and realizing that this is all old stuff by now, I felt driven to share my experience with the SAM and Comfort Direct.Like most, I found Comfort Direct while researching Select Comfort back in ... read more

  • SAT Mattress: The Kevin nightmare long over.

    Feb 25, 2010 by
    Rated a Helpful Review
    Pros: No springs to wear out and sag.
    Cons: No adjustable enough.
    Over priced.

    Summary: Having read all the post here on peoples dealings with warranty issues. So I am writing this review to counter those post with more up today info.  I asked about Kevin who appeared to be the source of much of the contention. It appears that the ... read more

  • 7 years still satisfied

    Mar 15, 2009 by
    Rated a Very Helpful Review
    Pros: We think we got what we wanted.  
    Cons: After 5 years, the padding is 'dented', fixable, with the mattress care instruictions.

    Summary: Have had a Self Adjusting Mattress for over 7 years, and still think it was money not foolishly spent. It took several nights to get used to it and some experimenting to find just the right firmness settings. This Mattress ... read more

  • SAT Mattress

    Feb 11, 2009 by
    Rated a Very Helpful Review
    Pros: Good mattress.  Outstanding customer service.  They keep their word.
    Cons: My wife could not adjust to sleeping on it.

    Summary: My wife and I ordered this mattress.  We got a King size.  First of all, we were very pleased with the help we received during the order process and we were very satisfied with the expeditious delivery we received.  We were well-treated ... read more

  • SAT/SAM Mattress

    Jan 25, 2009 by
    Rated a Very Helpful Review
    Pros: Lower price, truly comfortable, still happy with purchase after 6 years
    Cons: needs a new memory foam pad after 5 or so years

    Summary: We purchased the king sized SAM mattress in 2003 for $1800 because we were aging and we had a waterbed with a baffel system.  We were stiff and sore when we awakened in the mornings. I like a softer mattress, while my husband prefers a firmer one. ... read more

  • Owned for four years

    Nov 10, 2008 by
    Rated a Very Helpful Review
    Pros: Worked on floor and in new frame.  No pressure places, no electricity and looks great.
    Cons: We struggle to snuggle - it's the price of each having their side, their way.

    Summary: I didn't know about this site until recently and maybe it's best that I didn't.  I think I would have been afraid to purchase.  This thing has helped me with sleep apnea (because I was so uncomfortable that I couldn't keep my mask on), spine ... read more

  • SAT Mattress Review

    Nov 3, 2008 by
    Rated a Very Helpful Review
    Pros: Relief of pain, more resful sleep, quite.
    Cons: Zero if you want help try one or sleep on it

    Summary: Hello my name is Mr. Stuart I have purchase the SAT Mattress formally known as the SAM Mattress.The Experience My wife and I have been looking for a mattress to help with her fibromyalgia for about 2 years we have tried nearly ... read more

  • Completely Satisfied

    Aug 19, 2008 by
    Rated a Very Helpful Review
    Pros: Support, comfort and handles "activity" well.
    Cons: None yet.

    Summary: Let's face it the negative reviews about this Kevin character are enough to scare away most consumers. After doing some research prior to our purchase, march of 2007, we determined that he was nothing more than the retail face of the product. he was ... read more

  • Great bed

    Jan 26, 2008 by
    Rated a Very Helpful Review
    Pros: very light very supportive sheep hair topper
    Cons: None yet

    Summary: My wife started with a foam queen size bed ad I had a cheap coil cal king. We sold her comfortable foam bed because it was too small and kept my cheap cal king which soon became uncomfortable. We bought a pillow top Chattham and Wells cal king and ... read more

  • Avoid Kevin Dyevich and Comfort Direct,!

    Dec 23, 2007 by
    Rated a Very Helpful Review
    Pros: None whatsoever.
    Cons: Con artist - the perfect description of Kevin Dyevich.

    Summary: I talked with Kevin Dyevich about ordering a SAT mattress. I was told I would need to confirm the purchase through an email which I received the following day. By that time I had read more about Kevin, his company, and his reputation. I replied to the ... read more

  • SAT bed was as not as great as advertized

    Dec 17, 2007 by
    Rated a Very Helpful Review
    Pros: Light and easy to get upstairs, Karen in customer service
    Cons: Forceful sales person, had to keep the box, so-so sleep quality for me

    Summary: I just recently bought and returned my SAT bed. I was looking forward to it since my current spring mattress is in bad shape and left me tossing and turning. I had a few problems with Jorge who took my order (couldn't even get my home and email ... read more

  • SAT Mattress - Queen - Still Like it!. 3/2008 after 6mos.

    Oct 21, 2007 by
    Rated a Very Helpful Review
    Pros: No Pumps to break down - Accolades from medical centers - individual air chambers
    Cons: Trepidation about returning the product - Bad reviews about "Kevin" & New Jersey Lawsuit.

    Summary: SAM Mattress is now known as SAT Mattress and the picture shown is WAAAY out of Date. go to www.satbed.com for an accurate discription and picture. Purchased on 10.10.2007, despite some of the horror stories I read on this web site. The SATBED.COM ... read more

  • Still love it after 4+ years

    Oct 8, 2007 by
    Rated a Very Helpful Review
    Pros: They figured out the right technology and then got it right.
    Cons: No catchy phrase

    Summary: We have had a king size Direct Comfort (SAM/SAT) bed for over 4 years now and would not trade it for any amount of money! I spent 6 months researching various bed designs before deciding to purchase the SAM/SAT sight-unseen/untouched/unsat/u nslept and ... read more

  • Beware of Kevin I will never give him another dime!

    Jul 23, 2007 by
    Rated a Helpful Review
    Pros: helped my back pain
    Cons: broke down 2 times in 2 years- owner is a huge JERK

    Summary: I bought my SAT mattress around 2005 and was extremely happy with everything about the bed. After about 2 weeks lower back pain, shoulder pain leg pain... gone. After some use, the side I sleep on was "sagging" and my back and shoulder pain quickly ... read more

  • Keep Looking

    Jul 2, 2007 by
    Rated a Helpful Review
    Pros: None
    Cons: Poor quality product, business practices, dishonesty

    Summary: This mattress is not the answer to a good night's sleep. We ordered a mattress about 2 years ago before reading all the negative comments on the web about Comfort Direct. Unfortunately we went ahead and accepted delivery. I have suffered from ... read more

  • The product I like.. sale was shady and deceptive.

    Apr 29, 2007 by
    Rated a Very Helpful Review
    Pros: Supportive, decent construction, comfortable, balances weight perfectly Comfort dial does NOT effect balance(good).
    Cons: Dishonest sales. Claim bbb membership http://www.satbed.com/sat-mattress.php but membership was terminated http://www.trenton.bbb.org/nis/newsearch2.asp?ID=1&ComID=0221000011005165

    Summary: Most of us don't expect to talk to the owner of a company when purchasing a bed. But, when we do we like a straight forward person and no shady salesmanship. With COMFORT DIRECT(aka SATBED.com) You can be assured that even if your product is up to ... read more

  • SAT Bed Review

    Apr 5, 2007 by
    Rated a Very Helpful Review
    Pros: Wool topper, adjustability, decently made
    Cons: The company that manufactures and sells the bed, uncomfortable (to me)

    Summary: NOTE: This bed is now called "SAT" and NOT "SAM" I am a chiropractic physician and acupuncturist. Backs are a big part of my life, and the importance of a quality mattress has not escaped my attention. I feel compelled to write a review of this bed ... read more

  • A Great Bed

    Feb 2, 2007 by
    Rated a Helpful Review
    Pros: Very comfortable. Suitable for those who like firm and those who like soft.
    Cons: none

    Summary: Our SAT bed arrived almost a month ago. Dual adjustable bed frame from Leggit and Platt with two XL twin mattresses from SAM. Obviously they've changed the design since the picture. The air chambers run horizontal with your body, not vertical as shown ... read more

  • The Naysayers don't seem to understand the bed features......

    Aug 4, 2006 by
    Rated a Very Helpful Review
    Pros: All - Bed I'd had directly prior cost $2200.00, A Sierra Mist.
    Cons: NONE

    Summary: I also own a SAM mattress, and have for several years now. It is the ONLY bed I've ever been able to sleep on WITHOUT shoulder or hip pain (I'm a side sleeper). A lot of the people writing these negative reviews sound like they don't realize a few ... read more

Showing 1-20 of 111 reviews
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