Select Comfort Mattress Sleep Number 5000

Pros: Adjustable; Comfortable;  Research; Technology; Component Parts;  30 Day Guarantee; Warranty; Delivery/Set-Up.
Cons: Air Deviations;  $250.00 to ship the product back.  Over priced! 
Possibly, Customer Service!

The Sleep Number is subject to shift /- 15 points based on your specific environmental conditions.  The problem is so common they have a menu option for air fluctuations when you contact Customer Service.  The programmed & disingenuous customer service representative stated this is normal and "acceptable" - ship it back for $250.00 if not satisfied. 

With the technology available -- why can't they design the pump to maintain the targeted Sleep Number -- or advertise the product with a Sleep Range?  More importantly, why don't they explain this flaw in the showroom before the purchase?  I expect more from a $4000.00 bed!

Larry
Athens, GA

Pros: None
Cons: Hard to set up, hard to get out of

What nobody tells you when you buy this thing is that if your sleep number is low (what is low varies for different people but I would say below 60 or so) the air chamber is so deflated that you practically have to climb out of the bed or re-inflate it enough so you are not left climbing out of the crater it creates. Thinking back on my experience with these beds at little Mall store I remember getting on the bed, having the salesperson lower the number to what I thought was right and then, before I got out, he/she demonstrated how you could easily change the setting (i.e., they re-inflated it so I wouldn't realize this is a problem. I do not recommend this bed. My wife and I had it for the free 30-day trial and sent it back within a week or so after we could stand it no more.

Pros: adjustable firmness, warranty, no flipping - ever!
Cons: price, water bed feel at lower sleep numbers

It's taken us a couple of months to get accustomed to ours and now we like it (we weren't sure at first). We've also both settled on Sleep Number 45, which makes us wonder how important dual control really was. However, when a 90-pound dog decides to jump up on it, a #45 becomes a #60 (air displacement) so the control is nice then! At lower sleep numbers, it has a real water bed feel to it, which neither of us likes - rolling toward the center, mushy, etc. Give it some time and experiment for a few nights at different numbers. It took us a while to like it. I really like the memory-foam pillow (optional); my wife doesn't.

Pros: I honestly can't think of any.
Cons: Expensive

Their commercial boasts that you'll have the best night sleep of your life and no more back pain, etc. I never woke up with a sore back until I bought the sleep number bed. And the longer you own it the more uncomfortable it gets. Just buy an air mattress because that's all it is in pretty packaging.

Pros: .There is nothing good about this so called bed a miserable thing to sleep
Cons: caused severebackproblems andImean causedwill do everything I can to prove this in court if necessary

I have had this bed for 10 years. It was changed by the company at 5 years after many complaints.
I hate this bed. I have pain so bad in my back I can barely walk. No evidence of any disease other than extreme muscle imbalances from this badly made bed.
I put the number at 50 when I go to bed and two hours later it is 90 and hurts every bone in sight.I will soon just sell this con of a bed and find a real bed for real people.

Pros: Easy assembly and very comfortable
Cons: Requires deeper pocket sheets than I had.

Have had this wonderful bed for over a year ( I am 80 years old and have a bad back ). I have found it to be the best bed that I have ever had...and I have had many. It is comfortable, easy to get in and out of and I no longer have to see a Chipractor.

Pros: NONE, NOT EVEN THAT COMFORTABLE
Cons: MOLD,SAGGING, SLOPING, LEAKING, PLASTIC FRAME FALLS APART, POOR CUSTOMER SERVICE, CHEAP MATERIALS, OVERPRICED

We owned a Select Comfort 5000 for aproximately three years. It sagged in the middle unless the two sides were inflated to around the same firmness. The plastic bed base came apart when set upon the metal frame. MOLD grew within the first year. I took the company's suggestion and sprayed once a month to take care of the mold. That was a temporary solution to a permanent problem. My husband and I started having allergy symptoms and he developed near daily headaches. We attribute these symptoms to the mold problem. Our bed now lies in the county dump, where it should have been in the first place. Select Comfort has the poorest customer service I have ever experienced! Uncaring and indifferent, not willing to cooperate an any manner. Also, when we took the bed apart to take it to the dump we discovered massive deterioration of the foam pieces. EXTREMELY cheap materials. Please, please don't waste your hard earned money on such a disappoinment.
Terra

Pros: If its not comfortable how can it have any pro's. Its a bed!
Cons: Uncomfortable

Have owned for 6 months, not that comfortable. Bed is hard to get out of. My wife who is 5'8" and 130#s says it hasnt helped her back quit hurting at all. I am 6'3 and 250 and I dont like the bed. I kept thinking I just wasnt used to it so we never returned it. I still am not used to it because it really isnt any more comfortable than our very old bed was. Bed looks wavy when its made due to center foam not being the same height as the mattresses on both sides for the individuals. Paid way to much for this...

30 days demo isn't long enough and I have heard the charge you to return it.

Pros: When my wife throws it out of the window, it probably won't hurt anybody.
Cons: Sleep number changes, hampers sex life.

Why spend a ton of money for a sleep number bed when the number can change 15 points from night to morning? That's what their tech support told me was normal. OK, so air does expand when it warms up; however, for the cost of this bed, I would expect it to be automatically compensated.

I also don't like the barrier between the sides. It hampers our sex life.

Pros: Each side is adjustable
Cons: OVER priced. Rolls to middle. Doesn't hold shape. Cold during the winter.

It was fine to start with 7 years ago. For the past 3 years it has been nothing but a painful problem. It started rolling to the middle in less than 1 year. I called the company and they sent out some type of a foam divider to place in the middle. Called them back and they said that is just the way they are. We finally filled it with a blanket. All this does is push it out to the sides. My husband built a wood frame to put the cylinders in. If you lay in the middle it just crawls up over the wooden frame NOTHING works. Purchased an off brand for a 1/3 of the price for the motor-home. We LOVE it. Same concept two cylinders and NEVER rolls to the middle. It is tight and they don't have any way to roll. Wish we hadn't spent the money on the one for our home.

Pros: Comfortable for 4-5 years.
Cons: Pillowtop collapses within a few years; over $400 to replace. NOT WORTH THE MONEY!!!

Select Comfort has been quite a disappointment. We probably got 5 good years out of this bed, a hefty price for 5 years of comfort. It has gotten progressively more uncomfortable over time, with no mercy for those painful "pressure points," and it's finally reached a point where I just can't get a decent night's sleep on it. When we bought the bed nine years ago, the salespeople really pushed that *wonderful 20-year warranty.* But, of course, they never mentioned that the pillowtop will collapse, and it will cost more than $400 to replace it. No matter how much air I put in or let out of this mattress, the bed is awful. I've tried some expensive mattress covers to compensate for the collapsed pillowtop (memory foam, etc.), but nothing seems to make it better. I contacted Customer Service, and they say they can replace the mattress cover for $410 plus tax and shipping. No, thanks!!! I'll NEVER buy from Select Comfort again.

Pros: With persistance, the product is returnable.
Cons: Feels like trying to sleep on a bubble. Flimsy foam support, waayyy overpriced.

The best piece of advice I received during this entire ordeal was from my wife who suggested on night one, that we should "hang on to our old mattress just in case". Well three nights later at one o clock in the morning there I was, cranky, sleep deprived and dragging our old mattress back into the bedroom. There was no level of adjusting that could be done that prevented my wife and I from rolling into one another or from me waking up stiff and tired. Not only that, the rubber-backed sham that was in between the mattress and foundation gave off an incredibly pervasive rubber odor. By the third night the bedsheets smelled like they had done time in a tire factory. It took three calls to customer service in order to receive the return labels but thankfully the bed has been returned.

Pros: -adjustable firmness -cushy pillowtop -hypo allergenic -light weight -easy to clean
Cons: -costs ALOT -the foundation was hard to assemble

I bought the queen size model online after first trying it out at the mall. I agree with other reviewers that you feel alot of buyers' remorse after seeing what your $1800 just bought, but after sleeping soundly for the first time in years, I got over the cost.
The owners' manual says it may take several nights or weeks to find your sleep number. I must've just gotten lucky. I set it to 45 and fall asleep and stay asleep all night. No tossing or turning. My wife is having a slightly tougher time adjusting, but overall she says she sleeps better.
It may be pricey, but it's worth it to me.

Pros: The bed is comfortable initially (which is why I bought it)
Cons: Air pressure becomes less reliable; bad customer service

I purchased one of Select Comfort's upper-end beds (dual-chambered) about 5 months ago. Here are my current problems: the middle of the bed has sagged noticeably to the point where the bed is becoming U-shaped and in one chamber, the firmness declines during the night (i.e., I set it at 80 before I go to bed and when I wake up, it feels like it's 45). I called Select Comfort, and basically, their policy is that they'll talk you through the problem (you still have to be your own bed mechanic) and will send parts on as needed basis. The fact is that the amount of time required -- both tinkering with the bed and waiting for the parts -- is a tremendous hassle should your bed malfunction. Learn from my experience: it's not worth it. Whatever additional comfort provided by these beds (I'm not sure there is any) is certainly not worth the trouble when something goes awry.

Pros: 30 Day in-home trial, looks nice, easy to disassemble
Cons: assembly time, cost, highly over-rated

You'd think that a mattress that costs this much money would be better than a camping air bed! My husband & I have been married 7 years and this was our 5th bed! We were so excited to finally save up enough money to purchase a King size Sleep Number 5000 pillow-top mattress set. It took about 3 (stressful) hours to set up, after which we were certainly in need of a good night's sleep. The first morning we both woke up with severe headaches; the next day had the same results, so did the next and the next. It didn't feel like a difference between firm and soft but rather, over-inflated or under-inflated. We tried to sleep on as long as we could but sent it back during the 30 day trial. We were quite upset that we had waited for so long to buy this bed when it has the same level of comfort as our Coleman double thickness air mattress. So disappointing!