Select Comfort Mattress Sleep Number 5000

Pros: Comfortable when operational.
Cons: Poor quality, overpriced, and overrated. Customer service is non-existent.

Because it's still basically an air mattress, it is susceptible to tiny leaks which is not only to locate, but the company has the lousiest customer service AND support for their products. We located a leak emanating from the PLASTIC connection (valve) to the mattress, and the company wanted an exorbitant amount for a replacement. Also note that the air hose susceptible is of poor quality and is susceptible to stretching. Merely have the sales person unzip the top cover and you can see for yourself.

Pros: the gadget is fun to play with
Cons: beds frequently have deflating issues, the customer service is not trustworthy

We bought this bed because Consumer Reports gave it a good review.

My side of the bed was deflating overnight. I called and Rep #1 said he would mail a replacement part and extend the 30-day trial. I called back 2 days later to ask them to fax confirmation of the trial period extension. Rep #2 found no record of it. But Rep #2 promised to extend the trial period and to fax me confirmation. 5 days later, I called and Rep #3 found no record of a trial period extension.

I scheduled a date for someone to pick up the bed for return. I was nervous they would never note the trial extension and we'd be stuck with the bed.

The part Rep #1 sent arrived several weeks later, only a few days before the end of our trial period.

We received no apology and saw no effort to help convince us to keep the bed.

We were charged $150 for them to come pick up the bed.

Pros: Significant relief of back and orthopedic pain, varying levels of firmness
Cons: Cost

Two years ago, we waffled about which mattress to buy. Cost nudged us toward a Simmons Beautyrest pillowtop--a decision we regretted immediately. I have moderate-to-severe back pain, and it was evident, right away, that we'd made the wrong choice. But because it was a significant investment---one we thought would last a good decade--we toughed it out as long as we could. When I started to look forward to getting *out* of bed in the morning, I knew we couldn't postpone change any longer. The quality-of-life cost of keeping the Beautyrest exceeded the cost of a new bed.

Enter the Select Comfort mattress.

Like any new bed, the Select Comfort mattress is tricky to get used to--body memory makes even a bad mattress feel "right," so adjusting to one that allows for proper body alignment takes a few nights. Add to that the fact that the Select Comfort mattress allows for varying levels of firmness, and it makes for a few nights of wondering, "Did I make the right choice?"

But give it time--because, yes---it IS the right choice. By the third night, we'd figured out our "numbers," and waking up feeling enormously better than on a conventional mattress.

Pros: Great sleep
Cons: Warranty pro rates over time.

I purchased this bed one month ago. I have not slept this well for years. I dream much more and feel well rested in the morning. It is very comfortable. Even my wife who slept well to begin with noticed a difference and better sleep. I was hesitant to buy after reading the reviews. I can’t understand why this bed would get a poor review. This bed is tops and I would recommend spending the extra money on this one.

Pros: Simple to put together and easy to adjust for personal comfort
Cons: Can't think of any

To put it simply. We love this bed and will buy one for each of our kids as a wedding gift when they get married. That just about says it all

Pros: It made me appreciate my old mattress!
Cons: no back support. Cheaply made. Valley in the middle of bed.

I got this mattress second-hand, from my father. He and my stepmother tried it for her bad back. After sleeping on it for almost a month, they realized that there was just no way they were ever going to get a decent night's sleep on it.
Seeing the un-helpful return policy, they decided to try and sell it but were unable to, and gave it to me.
If you happen to be a very still sleeper, and can figure out how to sleep exactly in the right spot and not move all night, *maybe* this would be comfortable- but my girlfriend and I ended up in the valley in the middle of the bed, between the 2 air bladders, for 2 nights straight and gave it up.
It was *slightly* more comfortable if you put plywood under it for support, instead of the box spring- but it didn't make much difference. We went back to our old bed. Fortunately it was still in the guest room!
We tried all different "sleep numbers" and it didn't matter.
My dad got a tempur-pedic and loves it. That will be my next bed. My dogs didn't even like this one!!!
zz.3
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Pros: The only pros turned out to be the cons as well. Junk just junk
Cons: WILL NOT HONOR WARRANTY..Warning the bed will break within the first year or 3 max

Paid for three beds, 2 queens and a king all at once. EVERY last one has had parts which had to be replaced within the first year. The mattress cover is made terribly and comes apart at the seams. AND THE BIGGEST ---The plastic BED FOUNDATION has broken 3 times as well! My husband and I are retired teachers and not very big people. 3 times the foundation has cracked and then broke on two of the beds.
Select comfort told us not only would they NOT send us another replacement after the last broken part but made us pay for the return shipping on the bad frame. So much for a warranty. Paid for three beds, 2 queens and a king all at once. EVERY last one has had parts which had to be replaced

Pros: Staff responds to our complaints and keeps sending new parts.
Cons: The bed is uncomfortable. Their advertising is a fraud.

My husband and I purchased a sleep-number bed three years ago. We would never buy one again -- and wish we could get our money back on the one we have. Instead, the company responds only with replacement parts, which solve the current issue, but never really solve the main problem -- the bed is cheaply made and poorly designed. We are not obese or put undue strain on the mattress. My husband, however, outweighs me by 100 pounds, so the adjustments on either side of the bed are quite different. That's where the trouble begins. Despite their claims that one person can be at a "40" while the other is at a "90", for instance, doesn't address what happens between the two halves of the bed. I'll tell you: You get a crater that feels like you've dropped off a cliff if you venture into the middle of the bed. This isn't promoting a better night's sleep!!!!

Pros: Comfortable, dual chambers
Cons: Pricey - but worth it

I've been sleeping on this bed for about a month now - I love it. I love the dual chambers. I can most definitely feel the difference between sleep numbers. My daughter and I assembled the bed in about an hour.

It's pricey, but I can honestly say that my sleep quality has improved quite a bit, so I think it's worth every penny.

Pros: None
Cons: Hot
Over priced

Have been fighting with comfort on our Sleep Number King Bed for over 6 months.  There really is NO guarantee - if you decide to return the bed, you pay the shipping which the first time cost us $400!!!
They give you 30 days but until you return one bed for another, you are right at the mark and don't have time to try another.
We experience extreme hot temperatures which I believe is from sleeping on an elaborated Air Mattress - go to KMart, you'll be better off...........

Pros: Adjustable, durable, very comfortable, easy to move
Cons: The hard plastic foundation creaks against our wooden bed frame

I've had my sleep number bed for 7 years and still love it.

I love that I'm able to adjust the mattress to my desired level, and my husband (a fan of water beds) sets his very soft. I usually set my side fairly firm, but it's nice to soften it up in colder weather (you can kind of sink in, and it fees very warm).

After 7+ years it has held up very well (no problems at all), even with a large dog that regularly jumps on it.

Other beds normally bother my back, but not this one. After a long trip, I'm always happy to come home to my sleep number.

The cost was not any more than I would have paid for a nice traditional mattress, and it offers more comfort and versatility than any traditional could.

Pros: I cannot give any pros to the sleep # bed, only cons.
Cons: HOT, Mattress topper poor quality.Poor customer service. Mold in mattress.

We bought this mattress thinking it would be very comfortable for both my husband and I BUT
Might as well just buy an air mattress, with an automatic pump. You will have the same thing and save A LOT of $$.
After two years my husband and I both were sleeping in holes where the pillow top had compacted. The top of our bed looked like rolling hills. It is also very hot. No place for your body heat to escape.
After 3 years of sleeping on this, we now own a very comfortable mattress, will never own one of these again and will never recommend it to anybody.
Also, went to the store trying to get some help on this and they handed us a card with the 800# and got us out of there as fast as they could!

Pros: Nothing about this experience makes me want to offer a PRO
Cons: Experienced 4 nights of torture before sending it back!

I bought the Select Comfort 5000 Queen and from the wall damage that was done by the installers through the four nights of absolute nightmarish sleep I am thoroughly disgusted with Select Comfort. NO CUSTOMER SERVICE! NO SOLUTION TO MY PROBLEM! NO SLEEP!

The bed is an uncomfortable marshmallow surrounded by a hard edge that hurts to climb over. Their suggestion is to tough it out for 4 to 5 months and let the foam edge deteriorate enough that it become soft.

Their alternative is to pack it (at my own expense) ship it (at my own expense) and insure it (at my own expense) to get a partial refund in 4 to 6 weeks. In the meantime they have lost my former mattress and I must go buy another product (at my own expense) while waiting for my promised refund. Given their lack of credibility thus far it looks like lawyers are needed to get back to where I was before I purchased this disaster.

AVOID THIS PRODUCT. Only buy it if you are into masochism since there is no service from the Customer Service Department.

Pros: NONE
Cons: HARD, UNCOMFORTABLE, BUYER BEWARE

I bought the hype and bought the bed. I haven't had a decent night's sleep since. The bed is hard even on the so called "softer" settings. I toss and turn all night, looking for a comfortable position (one that I have yet to find). I wake up with aches and pains in places I never felt before the bed and I stay grumpy a lot more often. I usually end up sleeping on the sofa at least one night a week just so I can get some decent sleep. If you are thinking about spending a lot of money on this mattress, try a less costly experiment -- buy a regular air mattress, unroll it on the floor, fill it to the max with air then sleep on it a few nights. That's about the same feeling as sleeping on a Select Comfort mattress.

Pros: None
Cons: The bed provided no real support, and dealing with the company was trying.

My husband and I bought a sleep number bed on the strong recommendation of my parents, but we were very dissatisfied with the product. The foam padding along the outside of the mattress meant that the middle part sagged if you picked a sleep number that was too soft. That meant it was more like sleeping in a hammock than sleeping on a softer bed. We were also displeased with the company's response when we tried to return the bed. The representative was very rude, and the whole thing was a huge hassle. Take our advice and spend some time shopping for the right traditional mattress.