Select Comfort Mattress Sleep Number 5000

Pros: NONE
Cons: HARD, UNCOMFORTABLE, BUYER BEWARE

I bought the hype and bought the bed. I haven't had a decent night's sleep since. The bed is hard even on the so called "softer" settings. I toss and turn all night, looking for a comfortable position (one that I have yet to find). I wake up with aches and pains in places I never felt before the bed and I stay grumpy a lot more often. I usually end up sleeping on the sofa at least one night a week just so I can get some decent sleep. If you are thinking about spending a lot of money on this mattress, try a less costly experiment -- buy a regular air mattress, unroll it on the floor, fill it to the max with air then sleep on it a few nights. That's about the same feeling as sleeping on a Select Comfort mattress.

Pros: Improved comfort over my inner-spring mattress. Excellent customer service.
Cons: Hard edges and middle. Huge weight transfer.

My traditional inner-spring mattress was giving me significant mid-back pain. We bought into the Sleep Number bed claims of reduced back pain. I do have to say, that after about the first week (quite uncomfortable adjustment period) my back did start feeling better, but not as much as I had hoped. Unfortunately, there are many downsides they don't tell you about. First, we purchased a queen size bed, but don't be deceived, you must sleep on it like it is two side-by-side twins. That is because there is a very hard border/frame that the air mattresses sit in. The edges of the bed are VERY uncomfortable to either sit on or sleep near. This includes the very middle of the bed as well. If you happen to have children that ever join you in your bed, do not get a sleep number. Also, the bed really is like sleeping on an old-school air mattress. If one person sits down on it while you are laying down, you will be launched. Much worse than a traditional inner-spring.

After about 2-weeks we decided to return the mattress. The return process was extremely easy, as advertised and hassle-free.

Pros: Adjustable for each person. easy to assemble
Cons: not comfortable. Dont' buy one.

I was astonished to put together this glorified camping mattress. I gave it a try for three years. Tried numbers 30 thru 65. I haven't had a good nights sleep since I got this bed. I've had to see a chiroprator regularly. I can't believe I spent nearly $2000. It's a waste. It's like sleeping in a hole or a rock. You will have to try several pillows (depending on your number) to avoid getting a neck ache.
Just bought a sealy posturpedic plush and I sleep all night now. I wake up and can think more clearly because I'm getting a good nights rest.

Pros: Only bed to adjust to two separate comfort levels
Cons: Had to spend $130 for a memory foam topper and radiating heat from air chamber

I bought the queen-sized Select Comfort 5000 in September 2007. I was ready to return it the next day when I woke up feeling like an arthritic 90-year old man. Being a side sleeper, my shoulder was clunking, and my back was stiff. My old mattress never caused this discomfort.

I didn't give up on the mattress because my wife liked it. Gotta keep her happy. Our solution: Dump the cheap foam that comes with the mattress and replace it with a 3-inch Sealy memory foam topper from Overstock for about $130. It fit snuggly inside the mattress. Wow! What an amazing difference. I'm convinced I now have a near-perfect bed. It's like an adjustable Tempur-Pedic!

I was also concerned about the heat radiating from the air chamber, but the 3-inch topper seems to insulate me from the heat. It's no longer a factor.

It's sad I had to make this modification, but it made a huge difference. Without it, I would have returned the bed. Select Comfort should wake up and make this memory foam modification standard on all products, especially considering the $1750 purchase price.

Pros: Better than sleeping on the floor.
Cons: Gives me my first ever bad back, neither of us sleep well.

We have a regular bed in our home in Florida with and since buying that bed neither myself or my girlfriend had back problems or any problems sleeping. Then one month ago we rented an apartment in Houston, the landlord left his sleep number bed as he didn't like it. WELL..... we don't either!!! My girlfriend gets a bad back and for the first time in my life, so do I. They say that the sleep number bed is clinically proven, but I wonder how??? My girlfriend is an MD and needs her sleep, the sleep number doesn't help. The money would be far better spent on a good quality regular mattress. I can't wait to get back to our bed in Florida!!!

Pros: None
Cons: The bed provided no real support, and dealing with the company was trying.

My husband and I bought a sleep number bed on the strong recommendation of my parents, but we were very dissatisfied with the product. The foam padding along the outside of the mattress meant that the middle part sagged if you picked a sleep number that was too soft. That meant it was more like sleeping in a hammock than sleeping on a softer bed. We were also displeased with the company's response when we tried to return the bed. The representative was very rude, and the whole thing was a huge hassle. Take our advice and spend some time shopping for the right traditional mattress.

Pros: It hasn't burst into flames...yet.
Cons: Overpriced, cheaply made, not durable, amazingly bad customer service.

Very nice store, great salesperson, good demonstration of the product and a product that seemed to meet our needs. All things that made the buying decision fairly easy. For a short period of time the product seemed to be everything it was demonstrated to be, but that would be short-lived indeed. Any problem with the pump renders the bed useless. Getting any sort of support from either the store, or the customer service level is beyond impossible. There is simply no credible level of customer service at all. They seem proud to say that they have no trained technical personnel on staff and are very quick to offer solutions involving additional customer expenditure, even as they say they don't understand what might be causing a malfunction. If it doesn't involve some sort of new sale, they won't be there for you. Absolutely my worst customer service experience *ever*!

Pros: It was clean when I receive it and the set up arrived when scheduled. 
Cons: It is expensive and broke within 45 days of purchase.  

I purchased this bed 45 days ago and the pump is already broken.  I travel with my job approximately 3 days a week.  I have slept in the bed about 15 days.  I live alone and did not over use the pump, but it broke on Saturday evening.  Customer service is closed on Saturday evening and Sundays.  I emailed and they have yet to respond.  When I called this evening at 5:15, I was told to disassemble the bed and do my quality control check.  The person treated me like a villiage idiot.  I am begging you not to waste your money on this terrible product.  I am $3000 poorer for my experience.  I will be receiving the replacement part in 7 to 10 days, and then I have to send back the old part.  My assumption is they refurb the item and then resell it.  

Update:  I am shocked but the pump is already broken.  Last night, May 22, with less then two month of use, it broke again.

Once again, it will take 7 days to get it replaced and I have no bed to sleep on.

This customer service is the worst I have ever seen.

Pros: a cute little remote control
Cons: no back support at all

Here's the jist - I had taken one short nap on a Select Comfort mattress and because my brother and sister-in-law had one, it was the first bed my fiancee and I thought of buying when we decided to get rid of our current bed. We purchased a King size Select Comfort 5000 bed for more than $2300. After the second night of sleeping on it, my back pain was the same an increased as the week went on, so did my fiancee's. It truly is just a glorified air mattress! The bed has no true support, there is nothing to push back up at your body to alleviate pressure. We're packing it up tonight and shipping it back tomorrow. We can't wait for our new bed...an innerspring mattress with all the frills.

Pros: 20 year warranty is only for defective beds.
Cons: loses air, pricey, customer support, return policy

If you want the worst backache and body ache that lasts all day, and gets worse in the morning, or, if you prefer sleeping in a softer coffin-like bed, then this is the bed for you. If you plan on returning this, you'd better do it quickly. 30 days passes fast. Not the bed for fibromyalsia patients, as you will hurt worse than ever. The hard foam surrounding the air chamber will give you 1 less foot of mattress on each side, top and bottom. Something to take into consideration if you are tall, or sleep with a partner. You may be able to sleep on those hard foam sides, if you like a hard bed, and raise the number to the highest level. Memory foam and feather beds on top of this air mattress don't seem to help. Sleeping with a back brace on is another option, and probably the best solution to feel better in the mornings with a sleep number bed.

Pros: Easy to Assembly, light and easy to make the bed.
Cons: Not sure what my sleep number is!

I have had the 5000 model for about a week now. The first night I slept pretty well, and then I went to visit my family and screwed up my back on a soft bed. Came back and slept just ok again. Then one night I lowered the remote just a tiny bit and woke up with horrible back aches. Slept on it again last night taking it back up to the firmer level and slept fine, still a little sore from the night before. I am not sure what number is good for me, and am thinking maybe I should have gotten a regular mattress. I will give it another week and then may have to pack it up and actually try and return it! I dread that but I cannot spend $2000 on something that makes my back hurt? Everyone seems to say you have to get used to it, does anyone know how long it takes? Please if anyone has any opinions, please let me know! Thanks.

Pros: NONE
Cons: I paid a lot of money for a lot of back pain.

Me and My husband decided to buy a sleep number bed as our christmas present to each other. HA! He sleeps well in it. Me on the other hand...If I have the setting soft for a few nights I'll wake up with severe lower back pain on my right side. If I set it more firm my whole back feels stiff as if I slept on the ground outside. I'd rather sleep on my couch. I extremely DISLIKE this bed!!!!

Pros: Keep Up With The Jones
Cons: If you don't like it your out $150.00. Return shipping EXPENSIVE.

Read every negative review and they are accurate. The foundation's appearance is cheap looking. I don't believe this is a true Queen in size. And, yes it is very expensive to return. $29.95 per box, extra if they come and remove it. I was offered $100 off the purchase price to keep the bed so maybe for those that do like it (?), call and get some $ back. For those that are interested, I STRONGLY recommend you visit a store/showroom first and try those out.

Pros: Comfortable bed for 6-12 months before body indentions and repairs are required
Cons: Foam pad, pillowtop, and remote control require replacement

I've owned a sleep number bed for about 5 years. I've had to replace the foam pad (poor quality resulted in body indentions in 18 months) and the remote control (LCD display quit working). The pillowtop cover also has severe body indentions and now needs to also be replace. While Sleep Number warrants their product, you pay a pro-rated fee plus shipping. This bed has required about $75 per year to maintain. Who has ever heard of maintenance fees for a bed?!

Pros: The bed functioned ok initally.  I wish it was as durable as the people advertise.
Cons: Poor customer service and extremely poor construction of the bed. 

Initally the bed was OK, then it strated leaking air.  When we contacted the store we puchased from we were told to call customer service and that we had to determine where the aid leak was so we could BUY the correct parts.  Both my wife and are are near 60 and not in the best of health.  The store was quite happy to take our money but not offer any service dispite our pleas.  The matress cover ripped and was not covered by warranty.