Select Comfort Mattress Sleep Number 7000

Pros: Separate sleeping chambers allowing customized comfort. No pressure points on your body.
Cons: Cost

**** UPDATE August 2005**** Had this almost a year now! Traveled a lot for summer vacations and still can't wait to get home to our bed. It is night and day comfort when compared to a typical spring coil. No problems or issues to speak of. We referred ...

Pros: Comfortable mattress
Cons: Lousy customer service; unprofessional delivery people; offensive odor from mattress

We had to return the SelectComfort 7000 mattress that we purchased recently because of the terribly offensive odor given off from the materials the mattress was constructed from. Presumably, it was the off-gassing of the foam material in the pad, but ...

Pros: Comfort, Support and more restful sleep. Helps control back pain.
Cons: A bit pricey but worth it

After 13 years with our Sealy, my wife and I went looking for a new mattress. She suffers from minor back pain so we knew we had to find a good supportive mattress. Prices for a quality spring mattress averaged around $1400 to $1500. We also checked ...

Pros: Really nice salespeople and installers.
Cons: The only thing worse than their quality control is their corporate "Customer Care" department.

We bought their top-of the line model, the Grand King 7000. We were thrilled to discover a bed that was big enough for us and that we could each adjust to our individual comfort. We even paid the extra fee to have it delivered and professionally set up. ...

Pros: The bed worked okay for only one year.   
Cons: Started leaking air after 1 year, pumps up and down on its own.      

For the 1st year, our Select Comfort 7000 was okay.  Then the air beds started deflating on their own.

The bed arbitrarily changes our # settings and the zipper broke.

The Company charges for replacement parts and does not guarantee that the parts will be 'new' parts.

We are so disappointed that we want to warn others not to buy this bed. 

Pros: Adjusts to personal preference
Cons: Expensive to maintain

My husband and I bought a sleep comfort bed in January, 2007.  The full warranty is for two years --- And, like most products made today, Sleep Number is no different.  The LCD readings broke down - and only dashes appeared VERY shortly after the warrant expired.  I called Sleep Number and she said the 'pump' went up and it would cost over $400.00 to replace, however, I would only be responsible for a little over $120.00.  Please correct me if I am wrong, but I believe when you purchase a bed, it should last for more than two years.  It is advertised to be a twenty year warranty.   Pardon the pun, the I believe if we keep 'pumping' money into this bed, is it really a good value afterall.  And, after we pay this, what else may go up.   Not a good investment if you don't plan to pay for  a continuing maintenance expense. 

Pros: adjusts easily and does give good back support
Cons: smell is a real problem and won't go away.
sensitive noses be forewarned. 

I have had a sleep number bed in florida for a couple of years without any problems, but I purchased one this year for my home in Maine and the smell emitting from the latex is intolerable.  I have tried airing it and doing all the things customer service suggested.  My mate cannot sleep on it.  Smell is just to chemical strong.  this is something you unfortunately won't discover in a test lay down in the showroom..but could become a nightmare for you if you have sensitive nostrils.  other than that I like the bed...but its a huge problem will probably cause me to give this expensive bed away.

just wanted to let you know.

Pros: NO PROS NO PROS NO PROS NO PROS
Cons: The Cons in this case is Select Comfort. 

Do not buy a Sleep Number bed.  Do not buy a Sleep Number Bed.  Do not buy a Sleep Number bed. Select Comfort Mattress Sleep Number 7000

Pros: Great Bed
Cons: Terrible customer service. Must get everything in writing!!!

I can't stress the title more. Great bed but spoiled by customer service. I financed the bed and paid it off in 9 months. 1 year later I get a call from collections saying I owe $414!!! Unfortunatly my receipts were destroyed with a water leak but my bank statements were not enough! Long story short, if you don't have the money for the bed outright, don't get the bed. They will give you nothing but headaches later!!!!!

ONLY PAY CASH! NEVER FINANCE WITH SELECT COMFORT!!!

Pros: It's light.
Cons: Price, complexity, warranty. It's just an expensive air mattress. 100% warranty only lasts two years.

After hearing so much hype about sleep number beds, we visited a store and got the demonstration. The sales person determined our sleep number was 25 using their heat mapping system to determine pressure points. Two days later we ordered the bed, a Select Comfort 7000. My wife sleeps fine but from the very first night, I wake up several times through the night and my back aches in the morning. I've tried softer and harder settings, all to no avail. The sales person said to come in and they'll re-determine my sleep number. I don't have time for that and I don't think it will change a thing. I've tried everything from 25 to 60 and I still wake up every two hours and my back hurts every morning. A bed that price shouldn't need that much experimentation and adjustment.

The 30 day trial period is almost up and it's going back.

Pros: 30-day return policy
Cons: Customer Service robotic, cheap construction

My back did feel good sleeping on the mattress since I like a harder bed than my husband. The problem – the “foundation” creaked every time we moved. We haven’t slept more than an hour at a time since we got it! When we called customer service, the rep wasn’t able to do anything but send us another base piece, in SEVEN days! And they couldn’t even guarantee that the bed would stop creaking.
Be leery of the base/foundation, our sales person said the 9000 base was sturdier since it didn’t have any screws. They haven’t worked out the kinks with the base!
Thankfully, the company offers a 30-day return policy!

Pros: SC IS DUMB ENOUGH TO SELL A BED THAT STINKS
Cons: EVEN DUMBER TO THINK I'M GOING TO TRY A DE-STINK IT MYSELF

We purchased a bed for nearly $3k and first night obnoxious odor - next morning called the company - oh, customer service knows about this smelly problem - it's the foam and the way it is packaged - just take apart your bed, roll up the foam, air it out for a few hours, use Fabreze, use dryer sheets, open a window - according to Amanda in Customer Service. Did I mention it's January in Ohio - and that I paid $3k for the bed - give me a break - if you know the bed smells before you sell it- solve the problem ------ TAKE YOUR BED BACK YOU FOOLS - AND SLEEP ON YOUR OWN STINK!

Pros: Nice show rooms, friendly sales staff
Cons: Terrible post-sales customer service, incompetence, corporate "we don't care" attitude

In mid-September, my wife and I purchased a Select Comfort 7000 bed from a local store. I was charged nearly $4000. After four weeks of waiting for delivery (that was promised within 4 days) and staying home one Saturday on the promised deliver day, WE took the initiative to call Select Comfort customer service and learned our order was first lost, then placed into the wrong customer folder, then shipped to the wrong address, where delivery was refused. After weeks of frustration, rude customer service staff, waiting on hold for 20 minutes at a time, we decided to process the return. Select Comfort informed us that they will HOLD OUR MONEY for another week before the return is finalized. The company never apologized, never offered a solution when problems compounded and never offered to make amends for their deliberate incompetence. As a final note, Select Comfort ALWAYS records their conversations with you and will not allow the recorder to be "shut off" at your request. Select Comfort's telephone recording policy violates your privacy rights. Please take this into consideration before you even think about doing business with them.

Pros: None that I can think of.
Cons: Body impressions, loss of air, etc.

This inflatable mattress has many flaws, and little upside. I had to have it in home to discover this. After 28 days, I sent it back to Select Comfort.

Pros: Initial Sales Person nice.
Cons: Horrendous customer service if you want to return!

I purchased the Select Comfort 7000 due to neck/back issues and recommendation from a Physical Therapist. Unfortunately, both my husband and I decided that this bed was NOT for us and my pain increased substantially sleeping on this bed. I called within 10 days and the customer care representative requested that we give the bed at least 2 more weeks since we had 30 days anyway. Unfortunately, I took her advice and am unable to sleep in the bed. I called customer care and they now say it will take 3 days to get paperwork to the Home Delivery people to pick up the bed and then another 2+ weeks to pick up as well as another 2 weeks for a refund of $3K . I asked to speak to a supervisor - no go. I called back and again the customer care rep refused to give me a supervisor. So... I called the main office and they said the only person that can help is at the customer care Number. Bottom line - I am being sent in a circle with no resolution and no way to get a new mattress in and this mattress out.