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Not Yet Rated by the Epinions community
Apr 18, 2012
Pros: Portion of sale went to breast cancer research. Pink sheep is holding up nicely!
Cons: $59.99 inspection. If the mattress is visably distorted it should be replaced.
Summary: We bought the Serta Pillow Top Compassion Mattress because we needed a mattress and a portion of sale went to a good cause. It was comfortable for almost a year. Then it began sagging and has a hill in the middle. The hill is very obvious and ... read more
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Not Yet Rated by the Epinions community
Dec 2, 2011
Pros: nothing other than it looks nice.
Cons: everything
Summary: we bought a serta (Athens model) for $1600 so it wasn't a bottom end mattress with hopes that it would be worth the extra money. well within the first year our mattress started to sag and kill our backs. we had the inspection done and they ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 10, 2010
Pros: None
Cons: Deep sagging after only a few years...cumbersome warranty process.
Summary: We purchased a queen size Serta mattress and box spring in 2004. It was the first new mattress we had ever bought and we were very excited. We loved the pillow top and while it was relatively comfortable at first, it was far from the great ... read more
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Rated a Helpful Review by the Epinions community
Dec 10, 2009
Pros: There was not "Pros" about this mattress.
Cons: I'm broke, upset, and very tired.
Summary: Wow, at one time, I thought Serta was a quality brand with great customer service. This statement could not be farther from the truth. My wife and I went mattress shopping about a year ago. We shopped about 6 different retailers and laid on what seemed ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 2, 2009
Pros: really - I can't think of one
Cons: deep trenches, high visible lump in the middle. Very uncomfortable,
too expensive
Summary: I purchased this King Serta Mattress last October for $2500. I realize now I overpaid by about $500. That would be OK if the mattress was any good at all. W/in 3 months there were and are 2 deep trencheswhere we sleep. After 10 months decided to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 20, 2009
Pros: Initial in-store comfort
Cons: Poor quality, lack of support resulting in SEVERE back pain
Summary: My wife and I purchased our Serta Perfect Night (King) about 4 years ago. We tested
mattresses
at several different stores and for our price range ($1500) we thought this mattress had it all. It was plush and cushy, yet firm a ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 30, 2008
Pros: none
Cons: expensive, poorest quality materials, non-existant waranty, lack of service after sale
Summary: I have had nothing but problems since buying this expensive, poor quality queen mattress set. This is the absolute worst mattress that I have ever owned. Serta will not honor their warranty, and the salesmen who promised such a great deal and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 28, 2007
Pros: The original mattress felt comfortable for about three months. It was very aesthetically pleasing.
Cons: The mattress set was expensive and sagged within a very short period of time.
Summary: My husband and I purchased the Serta Perfect Night Bravura King pillow top mattress set with memory foam for $1700 and was told it had a non-prorated 10 year warranty and was the best Serta mattress at the time. Within a year, the box springs were ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 16, 2007
Pros: Nothing
Cons: P.O.S.
Summary: We purchased a Queen Set ($900)- firm. After a few months we started getting bad sagging...our backs were killing us we were (30 & 31) at the time. We paid $35 for someone to come out and look at it and then tell us we would get a replacement. In ... read more
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Rated a Helpful Review by the Epinions community
Feb 4, 2007
Pros: NO PROS....Ummm....looks very nice?
Cons: VERY EXPENSIVE, SAGS BADLY, NO SUPPORT.
Summary: I am new to this site so when we purchased our mattress about 4 years ago I sure wish I knew about a place like this to check out what others had to say about the mattress. We paid one heck of a price for it, around 1500. We were assured that this was ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 1, 2007
Pros: Extremely comfortable ~ for a little while.
Cons: Warranty is completely useless if you actually use your mattress.
Summary: We bought a Serta Perfect Sleeper in 2005 from a local furniture store. We had talked in depth with the sales person trying to figure out the best mattress for two heavy people. The sales associate ASSURED us that the Perfect Sleeper would be perfect ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 15, 2006
Pros: Comfortable for the first 3 minutes
Cons: Expensive, saggy, no support, too squishy, ditches & ruts, & KILLS YOUR BACK!!
Summary: Our old mattress (Sealy) lasted us over 10 years but we made an impulse decision to buy the Serta because it felt so comfortable in the store and the material looked plush. It didn't take more than 1 1/2 months for us to start feeling the sag and dips. ... read more
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Rated a Helpful Review by the Epinions community
Sep 5, 2006
Pros: It's a place to put our sheets, sort laundry, etc.
Cons: Falls apart after a year or so. Agonizing back pain.
Summary: King Size Serta Perfect Night was ok for the first year then the whole mattress became gradually unbearable to sleep in due to sagging and loss of integrity of both the pillow top and the mattress. For the past year I have had horrible sleeps due to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 29, 2006
Pros: Comfortable at first.
Cons: It's like having your back broken night after night!
Summary: I had the unhappy misfortune to purchase a Serta Perfect Sleeper in October of 2003. (A queen pillow top) I paid $2,200.00 for it as it was to be a discontinued model and I was receiving a discount. At first, it was a great mattress. 1.5 years ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 18, 2006
Pros: There are no Pros to justify buying a Serta mattress.
Cons: Sagged 2.5 inches in LESS THAN 2 months!!!
Summary: If you are considering buying a Serta mattress, you are going to want to take a look at the pictures I have posted at http://sertasucks.hopto.org first. We purchased our Serta mattress from JCPenney (it was made at the Serta plant in Vacaville, ... read more
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Rated a Helpful Review by the Epinions community
Oct 10, 2005
Pros: Great sleep for 2 months.
Cons: Back sag after 3 months.
Summary: I recently bought a Perfect Sleeper mattress and box spring set because of back pain when waking. I was also sold a new frame because my old frame lacked the "essential center support." I didn't want my $600 mattress to wear out too fast, so I sprang for ... read more
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Rated a Helpful Review by the Epinions community
Jun 27, 2005
Pros: None
Cons: The salesman.
Summary: The Serta Perfect Night(mare) pillowtop is nothing like we were told when we purchased this "Floor Sample" at America's Mattress in Memphis. The salesman, actually the owner, told me this is the only mattress to own if you have back problems and that it ... read more
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Rated a Helpful Review by the Epinions community
May 29, 2005
Pros: Comfort, quality, and SLEEP
Cons: Might need deep pocket sheets - not a big deal
Summary: Not sure what all the sagging discussion is about. We've had our Queen Perfect Night for three years and are still thrilled with it. I weigh 250, my wife 110 - so we span the spectrum from a weight standpoint. Ours has pillow top on 2 sides, so I have ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 11, 2005
Pros: very nice for about a year
Cons: repair warranty, not replacement warranty
Summary: My husband and I purchased a new Serta mattress and loved it for about a year and a half. Then it slowly developed a 4 inch sag in the middle. We had the Serta inspector out to determine it was defective. Then the nightmare began. It took Serta 2 ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 20, 2005
Pros: I do love the feel of a latex mattress.
Cons: DESIGN, MANUFACTURING, CUSTOMER SERVICE. THEY DO "NOT" MAKE THE BEST MATTRESS IN THE WORLD!!!!
Summary: I owned a Serta mattress/box spring for almost 15 years and LOVED IT. So much so that I didn't think twice about buying a new one in December 03. I didn't even consider any other brand----WHAT A MISTAKE!. Had a price in mind of $1,200 and ended up ... read more
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