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Rated a Somewhat Helpful Review by the Epinions community
Jun 26, 2009
Pros: Serta matresses are a very great product to have.
Cons: I just happened to have been issued a box spring that had some minor defect.
Summary: I purchased a queen size mattress and box spring set a couple years ago due to my expectations of having a great place to sleep for years to come. At the time I was informed there were three levels, soft, fairly hard and one betweenthe two ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 18, 2008
Pros: None
Cons: Lowest of quality.
Summary: I paid $952. for a Serta pillow top 8 years ago. Immediately the mattress began to sag in the middle. It was flipped on a regular basis. The store came out and replaced it at about six months old and the new one also began to sag. Unfortunately, I had ... read more
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Rated a Helpful Review by the Epinions community
Feb 11, 2008
Pros: nothing
Cons: They do not honor warranties
Summary: I have two queen mattresses exactly the same. Both mattresses are doing the same thing, wires poking out at all corners. One set has not been slept on in 4 years, the other in a year. I have no small kids that would jump and play on the mattresses like ... read more
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Rated a Helpful Review by the Epinions community
May 7, 2007
Pros: Serta uses quality materials. The perfect Sleeper is comfortable, fire resistant, and benefits your health
Cons: The serta may price in the thousands.
Summary: I purchased a Serta Perfect Sleeper about 14 months ago; I was having a hard time sleeping and was waking up in the morning sore, tired and with headaches. I defiantly needed some kind of different support for my body; I was always told from my parents ... read more
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Rated a Helpful Review by the Epinions community
Sep 12, 2005
Pros: They are very polite
Cons: They will tell you anything and there is no action taken.
Summary: After purchasing a Serta King-Size mattress we noticed the mattress had "collapsed" on the sides after only a few weeks of use. I had to place pillows on the edge to keep from rolling off the bed at night. We contacted the store we purchased the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 17, 2004
Pros: Comfortable in the beginning
Cons: Sagging problem
Summary: I purchased the Serta Perfect Sleeper Pillowtop in July 2003 from Sears in San Bruno. I was told that this is the top Serta Mattress. After trying for several months, I started noticing that the mattress sags on the right-hand side (the side that I ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 9, 2003
Pros: Serta Perfect Sleeper Fallbrooke Pillowtop mattress is comfortable and perfect.
Cons: none yet
Summary: A few months ago, hubby and I finally gave in to my teenage son's wishes for a new set of mattresses. The mattress and boxspring were delivered exactly 3 months and one day ago today and I am pleased to say that we love the Serta Perfect Sleeper Fallbr ... read more
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Rated a Helpful Review by the Epinions community
Apr 22, 2003
Pros: Durable, easy to clean, you SLEEP.
Cons: May become uncomfortable for side layers.
Summary: I considered getting a regular perfect sleep mattress, but after seeing that the Fallbrooke was a bit more consistent throughout the top, not to mention the deal the dealer gave us, I decided to go with this one. The California King of course is very ... read more
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- Express Reviews
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Rated Show by the Epinions community Mar 18, 2008
Pros: Comfort and style.
Cons: Mattress cover con.
Summary: The Serta Perfect Sleeper is one of the best mattresses I have ever slept on. It felt as if I were floating in thin-air all night. I usually wake in the middle of the night and retreat downstairs to snack, due to a bad sleep. With the Serta, I didn't
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Rated Show by the Epinions community Dec 14, 2007
Pros: Eager to sell
Cons: Mattress failed after 2 1/2 years
Summary: Had this mattress 2 1/2 years, has a 10 year warranty. Both sides of mattress are sinking while the middle is firm, it is like sleeping on a hill. Called warranty rep, came to house and advised that due to "stains" they could not do anything, the
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Rated Show by the Epinions community Nov 8, 2007
Pros: The mattress is comfortable.
Cons: Inferior quality fabric covering and stitching.
Serta does not care about their customers.
Summary: After enjoying the comforts of sleeping in Hilton Hotels beds, I made inquiries that lead me to purchase a Hilton 'Suite Dreams' King size mattress set manufactured by Serta. We took delivery in February 2007 and within weeks, the stitching of the
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Rated Show by the Epinions community Jun 22, 2007
Pros: Excellent support and quality innerspring.
Cons: pillow tops are bad, no matter who the maker is
Summary: 5 years ago we purchased a Serta pillow top and got terrible body sags. We purchased it in Minnesota. Serta and the store stood behind the product, so we switched to a Serta cushion firm set. After one year, the bed is working out great! I will
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Rated Show by the Epinions community May 14, 2007
Pros: soft, cover is pretty,
Cons: like a big bed of mush
Summary: We bought a "perfect day" sleeper from Serta almost 3 months ago. It seemed like "sleeping on a cloud" initially, but I don't think clouds really have much support! The first couple hours of sleep are very nice, but then you wake up and have to find an
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Rated Show by the Epinions community Mar 22, 2007
Pros: None
Cons: Sorry craftsmanship, Mattress does not hold up long term.
Summary: I wish I had read the reviews BEFORE I bought my mattress. I bought this Serta King from Star Furniture 4 years ago. I have told my husband from the day they installed it, I hate it. Now 4 years later there are depressions on both sides of the bed.
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Rated Show by the Epinions community Jan 18, 2007
Pros: After I got the CEO staff involved, customer service suddenly became more responsive.
Cons: Customer Service is not responsive. Two defective beds in four years. Product quality is poor.
Summary: I bought a SERTA King mattress for $1000 four years ago. It was determined to be defective after two years of use. It was replaced with a "comparable" SERTA bed. It also was determined defective after a little over two years of use. They want to
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Rated Show by the Epinions community Oct 16, 2006
Pros: I really have nothing nice to say about Serta and their mattresses.
Cons: They have lost a customer for life.
Summary: We bought a Serta feather bed and it was uncomfortable the first night we slept on it. The store would not take returns for 30 days in which we started getting headaches and backaches. After the 30 days they would not honor the take back because it did
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Rated Show by the Epinions community Oct 15, 2006
Pros: there is no pro to this mattress nor the bricks work ethics
Cons: sagged mattress with in 2 weeks of delivery.
Summary: i purchased the perfect sleeper approximately 1 year ago from the brick. from the first week of delivery, the mattress sagged, it sagged in such a way that now i am disputing the brick about the warranty, the 10 year non pro-rated warranty. their
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Rated Show by the Epinions community Oct 8, 2006
Pros: Pretty covering
Cons: softened too much too fast!!!
Summary: We purchased a 2,100 serta "PERFECT DAY" fancy,pretty cover is all we got. I have a bad back and the first few weeks I was so happy not to wake up in pain at night and in the morning. A few weeks is all it took to "soften" up. I am in a lot of pain
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Rated Show by the Epinions community Sep 8, 2006
Pros: It was comfortable for a month.
Cons: Unexceptable quality
Summary: We had a Serta pillow top mattress delivered 3/09/06. I have already slept a "groove" into my side of the bed. I weigh 125-129 lbs. I have not yet contacted the store from which the mattress was purchased but am discouraged by the notice from the
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Rated Show by the Epinions community Feb 22, 2006
Pros: None
Cons: See review
Summary: We paid $2200 for a Serta double pillow top and are having a similar problem that your writer "count 2-10" is having. After only a few months of use a large lump developed in the middle of the pillow top, causing the sleeper to roll towards the edge
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