Simmons Beautyrest Mattress

Pros: None
Cons: Terrible quality and customer service

We spend sooooo much money on a king mattress and the pillow top had depressed into two huge craters in 3 years. We called simmons and they sent someone out to inspect the mattress and send a report. He was great...took pictures, measured the depth of the depressions and after all was said and done, Simmons said that the huge craters were normal wear and tear and they had formed to our bodies. Nevermind that we had terrible back pain from it. They would not do anything to replace the pillowtop. We will never buy simmons again!

Pros: Starts out nice - cover held up well.
Cons: Has gotten softer and softer and softer.

We purchased this mattress 5 years ago. It is the worst mattress I have had since I could afford to buy good mattresses. I don't know what we will replace it with but it won't be a Simmons product. It was represented as "top of the line". It was also represented as a mattress you didn't have to turn - ever. We have treated the mattress with care and have not abused per the warranty - which I might add - is useless after 4 years.

Pros: The mattress was nice at first.
Cons: Check the warranty! Price was way to much for how long the product lasted.

My husband and I purchased the top of the line Simmon's Beautyrest Mattress 4 1/2 years ago. Our Rose Hall Ultra Plush set us back almost $3000 including boxsprings. This mattress had a pillow top so it didn't need to be flipped only rotated 180 degrees, which we did regularly. Well 3 years into the mattress there were 2 huge dents from where we each slept and a large ridge between them. I called the company that we purchased the mattress from and explained the situation. The sent me a packet that I had to fill out with measurements and send photos in. They ended up sending some one out to verify my information. As he looked at the mattress he pointed out a dark spot. It looked as if someone may have spilt a drop of Coke or Pepsi. I didn't think anything of it. I received a letter in the mail stating that since there was a stain on my mattress it voided all warranties and that they will not replace or apply any money towards a new mattress. I will never buy a Simmons product again.

Pros: Firm, comfortable, supportive,
Cons: None yet.

My experience has me convinced that the problem is not with Simmons, but with foam-filled pillowtops.

We gave in to a salesman's assurances that pillowtops have been perfected, and we bought a king-sized Simmons Beautyrest Patterson with pillowtop. Just as we had read in countless reviews here, there were two dents where we slept after less than a week. After a month, we could see the dents through the blankets and coverlet after the bed was made.

However, we made sure to buy our bed from a store with a 30-day return or exchange policy. We went back to the store and rolled around on a bunch more mattresses before settling on a Simmons Beautyrest World Class Firm Reginald. The store delivered the Reginald, took away the Patterson, and we are happy people.

I should say a word in support of Carson Pirie Scott, the store with the policy that made our exchange so very easy.

Pros: Has held up to 2 people,2 cats and 2 dogs on the same bed!
Cons: No hand grips for turning

About 4 years ago my husband and I decided it was time for a new mattress. I have always had problems falling asleep since I was a little girl, on average it would take me over an hour. Plus our two cats had decided THEY needed to sleep with us now so it was time to upgrade from a double to a queen. We purchased a Simmons from American in Madison, WI.

The first night we had it I fell asleep in 15 minutes.

4 years later it is still going strong and I can now fall asleep as soon as I get into bed. Not only do we have the cats sleeping with us, but it has held up to 2 dogs as well. Our friends LOVE this bed. It is a plush, but not a pillowtop-nothing fancy. I cannot express what a joy this bed has been. I don't care if it wears out in the next 10 years, I'll still buy another. My only complaint is that I have to eventually get out of it in the mornings! Oh, and the fact that my mattress didn't have hand grips for turning.

Pros: very supportive pocketed coil will last return rate less than 2 percent
Cons: none that i can think of!!!

the simmons world class mattress is the best bed i have ever slept on their is not a more supportive mattress made in the world the best on motion seperation i would recmond a simmons beautyrest to anybody looking for a new bed

Pros: They actually did agree to the replacement, with an upgraded model.
Cons: Horrible mattress (not what you want when looking for a bed)

Well we purchased a king size Beauty Rest for $1300.00 (Box springs included). The salesman sold us on the quality and the warranty. Seven years later the thing is absolute junk. The wife and I have been miserable on it for the last two years. After reading the horror stories about the poor warranty response, I contacted Simmons anyway. I told them right off the bat that I had heard nothing but bad things about them, and the solution was replacement or I would go buy ANY other brand. I am happy to say after an inspection they are actually replacing the box spring and mattress (+$55.00USD shipping which I feel is fair). I am also happy because my OCD would not allow me to tear any of the legal tags off, and you will need them if you want to make a claim (along with your receipt, thanks again OCD)! I mean really who normally keeps a receipt for 7 years????

Pros: Looked nice
Cons: Very difficult to rotate,and that hasn't helped anyway!

King size" top of the line" was replaced by the furniture store where purchased after 4 years. Became very uncomfortable and canoe like. Same experience with the new one. Back pain every am. I hate it!

Pros: none
Cons: I was paying for quality, and all I got was a painful night's sleep!

I purchased one for over $1000.00.  My back is killing me, and I've never had a bad back!  Mattress King in Atlanta is where I purchased it, and even though the first mattress came with free delivery, in order to exchange it I will have to pay $160 in restocking and delivery fees!

I called both the Simmons manufacturer and Mattress King, and both have the standard saying of "That's our policy".  I really wonder if there is some defect to the bed since I've never experienced back pain before.  I called the owner, and am waiting for a call back, but I am not optimistic at this point.

Obviously buying a mattress is much more complicated than most purchases!  And it is such an important one!  Frustrated!!

Pros: not uncomfortable
Cons: big dips developed after just a couple of years

We bought a Simmons Beautyrest Alexandria mattress back in 2001.  After a couple of years, the king size mattress had two noticeable dips in it....one for my husband and one for me.  We're not heavy and he's gone half the time for work!  So it's not like it gets abuse.

Now it's gotten so bad that people actually ask if it's a waterbed when they come over and tour our house.  It just has that roll-y look.

It's not uncomfortable but those dips!  Ridiculous!  We're looking at memory foam to replace....hmmmmm..

Pros: Nothing good to say about them!
Cons: Nothing good to say about them!

Yes, I know the feeling. I will never recommend them to anyone. After 2 replacements I three the 3rd mattress set of $1,200 in the dump. I can never say a good word about their products or customer service. Horrible !!!!!

Pros: This bed gave me great comfort the first two years. 
Cons: The bed only lasted only 4 years and the company will not honor the warranty.

I bought a beautyrest and found it the most comfortable bed I ever slept in.  My girlfriend felt the same way.  But since it only lasted 4 years before the top was concave, and my back was hurting every morning. I realized I spent 500.00 a year for the life of the bed and am already shopping for a new one.  They say they have a 15 year warranty, but Simmons created a fantastic loophole to get out of it.  Any type of stain, anywhere on the mattress voids the warranty.  A glass of water spills on the side of the bed.  That's it.  Sucker!  Watch out for this.  With all the bed shopping I've done over the years, I've found it to be setup to trick the consumer.  Like stocking only crappy hard firm mattresses that are reasonably priced to sell you the expensive foam tops that wear out quickly.

Pros: Nothing positive about this mattress.
Cons: Will cost you in doctor bills due to backaches.
No warranty consideration by Simmons.

We also purchased the Simmons mattress with a 10 year
warranty, no flipping required.  The mattress has indentations
of 1 and a half inches, according to the Mattress Marshall who came out to inspect the mattress.  Simmons warranty department says
1 and a half inches is acceptable, anything over one and a
half inches is not acceptable.  How about that?!  Don't
buy a Simmons..... no matter what the salesperson tells you,
Simmons will not back up their warranty, and told us we
could file a claim again in 90 days.  My husband and
I are both having backaches due to this mattress.
I guess we will burn the mattress and buy new.  Anyone out
there have a suggestion for a GOOD mattress company?

Pros: A new mattress ever 2 years!
Cons: Shopping for a new mattress .... again....

Our first Simmons lasted all of 2 1/2 years before i was sleeping in a hole.  We complained and received a new version for only an addtional $220.  I am now sleeping in a hole again after 2 years!

Pros: The pros of a good mattress is reasonable price, the comfort and durability.
Cons: The cons are having the knowledge to purchase this new mattress; price; comfort.

We are writing this review because when we purchase our first set of mattress back in 1976, after we were married on December 11, 1976, we were not familiar with mattresses and what brand to purchase. We tried out the mattress and like the firmness and the price was within our range. We took a chance but after over 30 years of use we have been very happy and satisfied with our purchase of the "Beautyrest Mattress". Another reason we wanted to write this review it is amazing and has surprised a lot of people that we still have these mattresses and are still sleeping on them. I will have to admit though they are wore out and a little sagging in places. So we are presently looking for a new set of "Beautyrest Mattress" at a reasonable price. In this day and time it is difficult to find a produce that will give you this much service. We would just like to say "thanks" for such a good produce.