Simmons Beautyrest Mattress

Pros: I liked the Mattress set the first month or so.
Cons: Mattress is sagging in the middle, don't buy this mattress/box spring set.

Simmons Beautyrest Mattress Firm with Plush Top less than 4 months old is SAGGING in the middle!!! I was very happy with my purchase of the Simmons Mattress and Box Spring Set at first but I thought after a couple of months there was something wrong with the center of it.  Now after almost 4 months the center has sanken almost 1 1/4" and I am Very Disappointed!  Please note that I am not a large person as I am 5' 2" tall and weigh 115 pounds.  This set was on sale at a purchase price of $700.00 from a Large Department Store Chain. I will be contacting the Department Store and or Simmons to find out what I need to do regarding any warranty. Hopefully the warranty covers this.  There are other reviews that I had not read before the purchase of this set (unfortunately), some good and some bad but most don't indicate if the Mattress has a standard, pillowtop, euro or plush tops on them which would help shoppers with there purchases.

Pros: none
Cons: terrible customer service and unfair pricing policies

We purchased a Simmons Beautyrest Ashfield Pillowtop 4 years ago. It now sags and Simmons sent a guy to check it out. He determined it was defective and needs to be replaced. I have had such trouble with getting a replacement. They no longer make the same one and the mattresses they deem "equivalent" all have fewer coils and are less comfortable. None of them are pillowtops (they are firm, plush and superpillowtop, which is way too soft) We purchased this at Mattress Discounters (a.k.a. Sleeptrain) and both Mattress Discounters and Simmons were very unhelpful when it came to excercising my warranty rights. The mattress that is closest in feel and quality to the Ashfield is the Hamilton, which costs $200 more than the "equivalent" mattress they wanted to replace mine with. We would have paid the $200. However, Mattress Discounters wants to charge me $476. It is unfair of them to make a profit on a warranty exchange. My advice: do not buy a Simmons mattress and definitely do not buy any mattress from Mattress Discounters.

Pros: Pillow top, nice cover, good box spring, no flip, no turn
Cons: mattress sagging, twisted pillow top, lousy customer service, warranty, mattress, uncomfortable over priced

I purchased a King Simmons Beautyrest Exceptionale, pillow top mattress less than a year ago. It came with a 10 year warranty which I have now discovered is worthless. Within a few months the mattress was sagging where we lay on the bed with an ever growing mound down the middle of the mattress. The pillow top is actually twisted,in that it is not square on the base of the mattress. Our complaint produced an independent inspector and a subsequent letter from Simmons.

Simmons states that sagging (they call it compaction) is normal, as the mattress conforms to our bodies. Further that this is NOT a defect and therefore not a warranty item. They further stated that the "more plush the mattress the more normal compaction is likely."

Repeated pleas for assistance yields more comments of similar nature.

I can no longer sleep on the mattress, I can't get out of my own bed when I do. What a waste of money. Last Simmons we will ever buy.

Pros: Reasonable Price
Cons: There is really no warranty..

We purchased a Firm Simmons Beautyrest Pillow Top Mattress and box springs from Elder Beerman department store in Ohio last fall and paid over $1300. The coils break down as you sleep and form around your body but when you change positions the coils remember your old position and do not spring back right away. Now if you live in the artic circle you will like this part, One of my biggest complaints is the material in the pillow top captures your body heat and makes the bed too hot. Now of course when I contacted the manufacturer and store they say, "This is the first time we have ever heard of this problem", and offered no help and pretty much said sorry about your luck...

I will have to purchase another Mattress and Box Springs and I can tell you this,, It will not be a Simmons product and would recommend you look long hard at this company and the reviews written before you purchase.

Pros: Awesome sleep, no sag even after years
Cons: Tall/thick

We bought one about 5 years ago and still to this day cannot believe how good it still is to sleep on. The only neutral thing I can say about it is they are tall/thick so it can be a little more hassle finding sheets and/or getting up on i.e. for elderly or pets. We've owned many different brands of mattresses in the past and most developed a huge sag in the middle...not with this Simmons though. We're definitely going to buy another Simmons Beautyrest now that we've upgraded to a King-size bedroom set. Our Queen-size one will be living on for many more years in the quest room.

Pros: Looks nice, very comfortable
Cons: Developed an inch and a half sag in just a couple of months

Purchased a Simmons Beautyrest Felicia plush queen from Macy's. A very comfortable mattress, however it developed a noticable sag within a few weeks and after around three months it a developed into a one and a half inch trough with no sign of it slowing down. Since I only weigh 155 lbs it was a bit surprising. After contacting Macy's, a representative came out, measured the sag and since it was at least the inch and a half minimum required by the manufacturer, arranged for an exchange, I chose this time a Simmons mattress which was firmer, so as to avoid another sagging experience, however after spending a couple of weeks on this one , I find it very uncomfortable and difficult to get a good nights sleep. The challenge is to find a comfortable plush mattress which wont sag to quickly, and it most likely wont be a Simmons.

Pros: Most comfortable mattress i ever owned for the 1st year.
Cons: ruined in less than 2 years

Warning.. Do not buy a simmons beautyrest pillow top... Me and My wife spent thousands of dollars on a pillow top from Simmons and the mattress is ruined now.. The pillow top is dented in on both mine and my wifes side 3" deep.. When the Art Van service man came out he stated that there warrenties would cover any sag over  1 1/2 inches.. Ours was double that and he said he cant help us because there was a 1/2 inch blood stain on it. (I am a Mix martial artist and my knee bled through). He also stated that there is nothing that they can do.. His words were "thats a shame" "the warranty would cover that no problem ecxcept for the blood mark". Just to let you know i am 6'5' 240 pounds, but my wife is 5'6" 135.. Both the sides are dented in the same...PLEASE HEAR THIS WARNING. Simmons pillowtops will be the best bed you buy for the first 1 year, then you will wake up with terrible back pain because the mattress brokedown and your sleeping i a hole.. dont say i didnt warn you.

Pros: Great in the beginning.
Cons: Very expensive and poor quality.

I purchased the Simmons Newton Plush Mattress ($1300) in 2001. The mattress caved in where I sleep and became extremely uncomfortable. Simmons is refusing to replace the mattress. I am an attorney and considering filing a law suit. If you've had a negative experience with Simmons, especially regarding the Newton Plush, please contact me.
I am not a large person by any means. I rotate and flip the mattress over regularly but it sagged severely. Simmons sent out an inspector who couldn't wait to leave to go to his grandson's soccer gave and rushed through not listening to anything I said. Then I received an e-mail saying the mattress was fine and therefore would not be replaced as I had requested.
I have sent an official letter of demand for them to replace the mattress and they have failed to respond. I have obtained and filled out the paperwork for a small claims lawsuit for the damages.
Their customer service is terrible and their alleged independent inspectors worse. Maybe it's time someone sued them and taught them a lesson.
Please contact me if you've had a similar experience with Simmons, especially regarding the Newton Plush.

Pros: Nothing - nada -
Cons: There is no warranty even though it says there is.

We purchased a Simmons Beautyrest (King size) for $1100 11 months ago. For the past few months, we could barely get any sleep, since the mattress is sagging in the middle. I feel like I am sleeping on a slope. My wife wakes up with headache every morning. We finally contacted Simmons, and they sent a rep to examine it. A few days later, they sent a letter saying their warranty would not cover this type of defect (sagging). Now that I am reading all these reviews, I finally realized that I have been conned by Simmons. I wonder If all of us here can do something against this company so that they take some responsibilities to back up their warranty.

Pros: worked great first couple years
Cons: Poor quality
Poor customer service

Bought one of these 5 years ago, after 4 years mattress started to lack support in one section.  Simmons did nothing under their warranty !  Poor customer service and poor quality products

Pros: Looks good, felt good for the first year, firm edges
Cons: made very poorly, poor support, Company doesn't back up their warrranty

We bought our king size mattress with the promise that it had a 10 year 100% unconditional warranty.  Well, after 4 years the mattress had totally lost it's support. My husband and I both were waking up with back pain. We contacted both Simmons (manufacturer) and Mattress Outlet (where we bought the mattress) and they explained to us that before they could send anyone out to look at the mattress, we would have to pay them more money. In other-words, they had no intention of doing anything about our problem, they just want to get those last few dollars out of us because they knew once they refused our claim, we would never buy any of their products again.  They're right!!! Sleeping on this mattress was like sleeping is a hammock,where the sides come up around you and you can't move.  They call this a pillow top, and I would agree, that it's the top of a pillow... with no insides. I wish I had read these reviews before I bought.  I could have saved a lot of money, not to mention the time that has been wasted on a warranty that doesn't really exist.

Pros: After a nights sleep, our bodies are relaxed, rested, ready for another days workout.
Cons: NONE.

We needed a new mattress. Our sleep patterns changed with middle age. Both my husband and I are athletic and exercise daily. We are tough in work and excercising our aging bodies. We spent one year researching and testing out mattresses. We did a long rest-test on the Simmons Beautyrest World Class Exceptionale. We purchased ours two years ago. It is thoroughly supportive and comfortable. After a nights sleep, our bodies are relaxed and rested and ready for another days workout.

Pros: Looked elegant.
Cons: Unusable after just a few weeks of normal sleeping.

Bought a pillow-top mattress (middle of the line, but the collusion between manufacturers and retailers makes it impossible to determine exactly which model) and within a few weeks it had noticeable depressions on either side where we sleep.  At night when you try to get to a different spot on the bed, you just roll back down the hill into the depression.  Called the retailer, Mattress Discounters, and they were no help.  The just called a "industry approved" inspector who came in and measured the depressions--with no weight on the bed!  They weren't 1.5" or more deep, so the mattress was "functioning within normal limits."  A total piece of junk.

Pros: The bed was comfortable for the first 2 years and the salesman was cute.
Cons: Everything else.  We were cheated into buying a faulty product.

We bought this mattress after having back issues with a futon.  In the Mattress Discounters store in Emeryville we were told we didn't need to buy a box spring if it matched the platform model (with a specific amount of planks, etc). We loved it for the two or so years.  But then it started to form to our bodies and sink.  We were told the warranty lasts 10 years.  After 4.5 years with our bed, and many chiropractors later, we finally called in the warranty.  They measured the bed and confirmed it had depressions.  But then were told because we didn't have a box spring, the warranty didn't need to be honored.  Mattress Discounters said we had to take it up with the manufacturer and the manufacturer said we had to take it up with the store.  No one would help us and we feel completely cheated.  So I warn you, DO NOT BUY SIMMONS and don't trust the salespeople who tell you about a waranty.

Pros: My side of the bed sleeps good...no lumps on it, so far.
Cons: Husbands side has lumped up and been replaced once already.

We bought our Simmons Beautyrest Classic Mattress about 2 months ago and after about 3 weeks the padding had bunched up on my husbands side of the bed...no problem, they brought us a new one in about a week and about 4 days later I changed the sheets and took off the mattress cover and it was bunched up in the same spot as the first one....still waiting on salesman from BEDZZ EXPRESS to get back with me on what they are going to do about it this time...it is a Beautyrest Classic Gifford Plush...