Highest Rated Review by the Community
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Nov 25 '03
Pros: Great headsets and you do get a full can of pop.
Cons: There's no place to plug them in and you pay for the can.
Summary: I've always wanted to fly on Skyservice, but somehow until recently I've never had the chance. In the last ten or so years that I've headed south to challenge the all inclusive bars of the various islands, I've flown on almost every airline that ... read more
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Mar 18 '10
Pros: Food was good
Cons: Customer Service
Luggage destroyed
Illegal break and entry of my luggage
Summary: Went to Jamaica on March 7, 2010 from Winnipeg.Received my luggage with the TSA lock cut off with bolt cutters (I imagine it's bolt cutters of some kind - obviously not an accident to cut through it).Luggage was rummaged through, but ... read more
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Feb 27 '09
Pros: None.. absolutely none
Cons: Cancun Counter Staff No concern to help Demanded cash smiling
Supervisor-hides.-Made-my-wife-cry.-extort-cash-from-the-Cancun counter.
Summary: I fly 2-3 times a year, have been flying Skyserviceto Mexico, Cancun for the last 6 years, and feelI have to voice a STRONG warning to anyone using their service.I can accept the cramped leg room, long lines, constant delays,and cost ... read more
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Jan 27 '09
Pros: Never having to eat the egg burrito surprise again! * Gags thinking about it *
Cons: Small seats
No leg room
terrible service
Dirty plane
Very Old
just a nightmare
Summary: Where to begin, my Husband and I flew from Toronto to Cancun for our Honeymoon. I haven't seen an aircraft like this since about 1986, it's so outdated, the seats are torn, there are even ashtrays in the arms of the seats. I'm only 4'11 and I had ... read more
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Jan 23 '09
Pros: I saw the plane pull up....
Cons: I then watched the plane pull away without anyone on the plane...
Summary: - Carry-on bag containing, laptop, 4 books, shorts and a t-shirt. With these items my carry-on, I was over their weight limit so had to pay extra.- My medium size luggage was over weight as well, which just contained clothes, and was far from ... read more
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Aug 04 '08
Pros: none
Cons: I felt very endangered. We are still recovering from the trauma.
Summary: Returning from Riviera Maya at the beginning of August was sheer pandemonium. Our flight delay went from fifteen minutes to twenty-four hours and included absolutely inhumane treatment of 400 passengers. We arrived at Cancun airport at 6 a.m. for a 10 ... read more
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Apr 20 '08
Pros: Got to vent about a problem they created.
Cons: They'll likely manage to stay in business
Summary: My family and I had a trip to Jamaica flying out of Winnipeg in December of 2007. Here's the email that was sent to Skyservice: "I was on a Flight from Winnipeg to Montego Bay on December 23rd, 2007. There were 12 of my immediate family on this ... read more
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Mar 24 '08
Pros: Made it there and back in one piece.
Cons: Terrible food, terrible seats, check-in procedures
Summary: If you like flying antique passenger jets then this airline is for you. On seeing the ash trays in the arm rests my 8 year old asked what they were used for. I think that there has been no smoking on flights for at least 15 years. Thankfully on this ... read more
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Mar 03 '08
Pros: Crew from Winnipeg on way home was a good team. Romeo Santiago/pilot - awesome landing
Cons: Not good at their own game. Service on the ground needs to improve.
Summary: We'd never heard of sky service before booking this trip and never gave it much thought before flying Ottawa to Cancun in Feb./08. The plane was dirty and we were in there like sardines - literally a hair's breadth between my knees and the next seat. ... read more
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Jan 24 '08
Pros: None
Cons: Narrow seats, poor attitudes, looking to gouge to increase profits.
Summary: Flying from Vancouver to Cancun, Skyservice advised us that in order to board the flight, we would have to pay $540.00 in excess baggage weight. We asked why? Skyservice said because you are over 44 kgs at $10.00 per kg. We advised that the excess was ... read more
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Jan 10 '08
Pros: Understanding and caring flight attendants.
Cons: Not providing information about flight delays to airports, not enough pillows, blankets for purchasing
Summary: Let me tell you my experience with SkyService and my trip to Dominican Republic last November. Our flight back was schedule for 8pm sp 5o'clock we were scheduled to leave our hotel on the bus. When we've arrived at front desk, they told us that bus has ... read more
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Apr 17 '07
Pros: Well at least, they didn't lose our luggage...
Cons: Disorganised, cramped plane seats, enexpected surprises
Summary: After reading comments on this forum, prior to our trip to Lanzarote Spain, we were somewhat nervous about the service we may receive. So we lowered our expectations about this airline. On the way to Lanzarote, the service was good and we had no ... read more
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Mar 26 '07
Pros: none
Cons: Filthy,irresponsible,disorganized,rude service
Summary: The flight to Varadero was great...empty...got my own entire row. The return flight was a total disaster. The service from this airline is unprofessional and disgusting. Due to "marketing reasons" our flight which was to depart Varadero at noon and ... read more
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Feb 16 '07
Pros: never got on Thank God, reading others complaints
Cons: very rude and short at airport and unknowledgable about anything
Summary: My husband and i booked a sunquest vacation to cancun through skyservice.When we got to the baggage checkin the agent looked at our id and refused to allow us on the plane.Our travel agent informed us that we only needed a driver licence and original ... read more
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Jan 09 '07
Pros: Flight attendants friendly
Cons: 14 hour delay going and 20 hour delay returning
Unsatisfactory explanation
Summary: We flew Skyservice from Toronto to Saint Martin December 23, 2006. Our flight was delayed 14 hours. We spent the day watching lousy movies in our hotel room because it was to complicated to go anywhere with three kids during all the last minute X-mas ... read more
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Sep 04 '06
Pros: Seats were OK, entertainment good
Cons: unprofessional, disorganised, they lie, unable to deal with problems
Summary: As a preface: An airline should not be rated on its ability to deliver one good flight, or even one out of three. A good airline in my opinion reliably delivers good service and when a few problems arise that are not in their complete control (such as ... read more
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