Spring Air Back Supporter Mattress

Pros: Not a single one
Cons: Poor quality, poor customer service, nonextistent warranty

Unlike most people, the Spring Air company did find that we were eligible for a new mattress because it is sagging so badly. I called 3 Spring Air factories before anyone would claim to be the service provider for New Mexico. Now the problem lies with actually getting the mattress replaced. First, they wanted us to "swing by the Phoenix factory" and pick it up out king size mattress. That is a 7 hour drive for us. Next, they wanted to know if we had friends with a loading dock that they could deliver it to. We don't have friends with a loading dock. We have called the factory numerous times and have been told that they would call us right back. They have NEVER called back. We even got in touch with the local rep..he doesn't call back either. Managers are ALWAYS in a meeting, out on an emergency, etc. etc. Today they left me on hold for 30 minutes before transferring me to a dead mailbox with no explanation. If you buy Spring Air, you WILL need the warranty...but you Won't be able to use it.

Pros: Looks nice, was soft in the store...
Cons: May as well have bought two hammocks instead.

We bought this a JC Penney Home store. We initially bought the Meadow Vista back supporter. After a few days it started sagging. JC Penneys had a 30 day try-out policy, so we assumed it was defective and returned it. The down side of their "Try-out" is that you have to return it for a bed of equal or greater value. We ended up with 2-3 options since the Meadow Vista was already fairly expensive. We choose another spring Air "Sterling" mattress as in the store it was a firmer mattress then the Meadow Vista (and of course was more expensive $1400).

Within a month it began to sag (JC Penney only allows for one return). We called in Spring Air support and were told there must be at least 3 inch depression before it is considered defective.

We continue to use it. It sags more everyday. We are days away from buying a new mattress after 1.5 years.

Just throwing away $1400 is a horrible feeling. The only place for it is the trash as I wouldn't wish this thing on anyone.

Pros: No pros
Cons: Worst mattress I've ever had. Big dip in center can only sleep on one side.

I bought a Spring Air Melody Queen Mattress set one and a half years ago. I've turned it every 6 months. There is a dip of about 2 inches and 16X19. You can only sleep on one side because from the other side, you roll into the center of the bed. I've had at least a dozen mattresses in my lifetime and this is the worst one I've ever had. I'd love to throw it out and get a new one but can't afford to do that.

Pros: It was great for 2 years and the box spring is OK
Cons: Only lasted 2 years. Not worth the money. Cannot flip.

I purchased this queen mattress in 2003 for about $900 and it lost all support in less than 3 years(two huge body prints and a ledge down the middle). I am only 120 pounds and my husband is 155 pounds. The 10 year warranty is bogus. They will only 'repair' (Not replace) the mattress with a delivery charge ($59.00) and no replacement to sleep on while it is being repaired (sleepless nights on the couch). The 'repair' only lasted 3 months, then the company I bought it from went out of business. I have tried to contact Spring Air directly but have had no success. They do not stand behind their product. For the money I spent it should of been a much higher quality product. I definately did not get what I paid for.

Pros: comfortable for the first week
Cons: Not a mattress that will give you good support past the first year

Horrible mattresses! We have a California King, pillow top, that we paid $1300 for the set. We have had the mattress sent back to the factory three times in the last year!! It is under a ten year warranty. Each time is comes back, (so they say) with the guts replaced, it happens again within a week. There are noticeable valleys on each side of the bed with a lump in between. The store has the nerve to tell us to put pressboard under the mattress!! Can you believe that?! We have had this mattress for just over 2 years and within a week, there are valleys on both sides. It's ridiculous!! Instead of going through the furniture store, we are going to try to go directly through the to the manufacturer for the fourth return. We will never consider purchasing a Spring Air mattress again.

Pros: Very comfortable for the first 30 days.
Cons: After 30 days, this mattress will start to fail.

We tried the Spring Air euphoria in the showroom and loved it.  For the first 25 - 30 days, we loved it.  All of the back pain we had been experienceing went away . . . . . until.  After about a month, the pillow top started showing signs of indentation.  It has gotten worse every night until the point where it feels like we are sleeping in a hole.  Both our backs are starting to hurt again.  Thank god the store we bought it from had a 45 day comfort guarantee, which they are allowing us to change to another brand (after we spend the money to upgrade). 

Pros: Good bed when new, they do stand behind their warranty.
Cons: Very uncomfortable when sleeping in "trenches".

You need to be very careful before purchasing on of these beds. You will spend about 1/2 our life on it!  We purchased a Spring Air Back Supporter (Carmel Valley?).  I have numerous back problems and was told this was the ticket!!  We purchased this mattress from a local store and had numerous problems of "sleeping in a trench". I have undergone a serious back surgery and came home from the hospital and was unable to sleep in the bed because of the "trench" problems.  After numerous calls we got it replaced.  The customer service at Spring Air IS NOT THE MOST COURTEOUS PEOPLE TO DEAL WITH.  IT'S BEEN REPLACED 4 TIMES SINCE WE PURCHASED THE BED 2 1/2 YEARS AGO.  The last bed lasted about 6 months and then needed to be replaced. Every time they replaced the bed it was supposed to be an "upgrade".  We are on bed number 5 at this current time. (Supposedly an up grade to a Four Seasons Grand Resort) We are of average size and  NOT  obese by any means, we are just average people.

Pros: Nothing
Cons: Everything. Don't buy it! Spring Air Stinks!!

I too bought a Spring Air Mattress in '04. I had it for about 60 days and noticed the sagging and the huge hump in the middle that everyone else has talked about. I called JC Penney's and they sent a "mattress tech" out to look at it (this is after filling out an 8 page questionnaire with pictures... i felt like CSI New York). They agreed to replace it with another crappy Spring Air. That too began to sag within 30 days. They replaced it with another. Then, that one began to sag. Another questionnaire and pictures, another mattress tech... only this time, they refused to replace it. I wrote a letter to the JC Penney CEO and Board of directors. I got another mattress after all this, same Spring Air Company, different matress, but still a piece of garbage. I've given up! I am interested in a class action suit, so corkangel, let me know! I'm in!!

Pros: short term supprt on all body parts
Cons: felt good the first 6 months we had it

This particular mattress was reduced because it had a 'snag' in the fabric.  Great.  No big deal and a huge price cut.  Should have a been a big red flag.  Only I have been hearing the same thing from other people.
We have only had the mattress for 1 1/2 years?  It didn't some with a warranty because of the 'snag'.   BUT it was supposedly a $2500 mattress!  It is awful!  It has been sagging where we sleep now for a bout 2 months and it gets worse every night! 
I would absolutely NOT recommend this particular mattress if you have ANT kind of joint issues, low back issues, or hip problems. 
We jst purchased an Englander yesterday.  We're keepin' our fingers crossed.
We bought this mattress from Sleep Country.  The 'boy' who sold it to us promised there was nothing wrong with it.  After a few phone calls to the store, they didn't want to hear about it.  Probably because the warranty was not valid.  Customer service should still be a top priority at any business!

Pros: The Spring Air Back Supporter Topaz mattress set is wonderful for about one month.
Cons: Do not waste your money on a Spring Air Back Supporter mattress set!

We bought our Spring Air Topaz Back Supporter mattress from a local furniture store here in Danville, VA. The store was going out of business and was offering a reduced price on many items. We thought we were getting an excellent mattress and box springs at an excellent price. We ended up wasting our money. My husband and I started sleeping on the mattress in September. For the first three weeks it was the best mattress we ever used. Then something happened to it. It became loud with creaking sounds upon every movement we made. The back support disappeared, and the mattress became lumpy with deep dents in the top layer. We began waking up during the night feeling stiff in our backs, legs and arms. The morning greeted us with joint pain. We felt like we were both rolling into the middle of the bed all night. By December we dreaded getting into bed at night and started to use other beds in the house just to escape the pain. I contacted Spring Air in Greensboro, NC, the closest manufacturer to us. They refused to help.

Pros: Good sleep for one week
Cons: Good sleep for only one week

"Back Supporter" is false advertising. Bought king from Spring Aire in Dec 2003. Got replaced in 2008 because of sagging. Replacement mattress much worse. Now have joint, neck, back and abdominal pain from sagging mattress. Let me know when someone files class action. Where are all the lawyers when you need one?

Pros: PRETTY, FLUFFY PILLOW TOP, LOOKS SO COMFORTABLE, BUT ISN'T!
Cons: GAPING SINKHOLE IN THE CENTER OF THE BED, UNBELIEVABLY UNCOMFORTABLE.

THIS IS ABSOLUTELY THE WORST MATTRESS WE EVER OWNED. BOUGHT THEM TWO YEARS AGO, DIDN'T USE THEM FOR THE FIRST YEAR BECAUSE WE WERE OVERSEAS. THE MATTRESS ARE SINKING IN THE MIDDLE. WITH THE BED MADE YOU CAN CLEARLY SEE THE HUGH SWOOP IN THE CENTER. IT'S SO UNCOMFORTABLE, NOT ONLY DOES YOUR BACK HURT, YOUR WHOLE BODY HURTS IN THE MORNING. WE PAID ALOT OF MONEY FOR THESE MATTRESSES, CANT WAIT TO PUT THEM OUT FOR THE GARBAGE MAN TO PICK UP, I WOULDN'T EVEN SELL THIS HONK TO MY WORST ENEMY. TOTALLY RIPPED OFF, AND PUT OUT WITH SPRING AIR. WE WILL NEVER BUY ANOTHER.... ANYTHING WITH SPRING AIR WRITTEN ON IT.

Pros: VERY UNCOMFORTABLE
Cons: VERY BAD MATTRESS,

DO NOT BUY A SPRING AIR MATTRESS, I HAD THE WORSE BACKACHE,VERY UNCOMFORTABLE,TOOK IT BACK THE NEXT DAY, WE NOW HAVE A SERTA, SO NICE,WAS UP ALL NIGHT,THERE A PIECE OF JUNK!!! PAID 1,400 NEVER AGAIN!

Pros: Only lived to its promise for 2 years
Cons: Extreme back pains and visible sagging on both sides of the mattress

Our king size mattress is only 4 years old and we both wake up with extreme back pains. This mattress started sagging on both sides despite frequent rotations. Rotating the mattress is also difficult as there are no handles and it is very heavy. It cost $1700 and promised many things that were only true for the first 2 years. We are not heavy people so my conclusion is don't buy this one. We now have to go out and purchase a new mattress or sleep on the sofa!

Pros: I can't find any pros for this mattress.
Cons: Same as Pros.

I purchased this on recommendation of the sales rep. As I have had back problems and thought the back supporter would help. Well much to my surprise after having the mattress for about a year and faithfully turning as the instructions required I have Hills and Valleuys and a lump down the center of the mattress. I would would rather have my 10 year old back instead of this $1700.00 mistake.