Spring Air Comfort Caress Collection Mattress

Pros: Comfort to die for, Superb craftsmanship, Luxurious styling, Satisfies two sleepers with different requirements
Cons: Expense; Requires extra deep-pocketed sheets and the largest quilt you can find.

Not Much
Hey y'all, Linda came in here while I was preparing this review, took one look at my notes and started laughing. Most people I know cannot resist the urge to giggle when their ears are treated to her laugh. It tickles them right in...

Pros: Excellent build quality. Extremely comfortable and built to last.
Cons: It's a bit Pricey but worth every penney!

Note: Chattam and Wells is now a division of Spring Air and although autonomous is considered Spring Airs "Ultra Luxury" line.

I'M FINALLY HAPPY! I just woke up for the first time in over a month without a back ache. I guess the 3rd times the...

Pros: none
Cons: substandard product deteriorating into a painful night's sleep.

In the summer of 2001, we purchased a Spring Air Comfort Caress Ambiance king-size set. Within one year, but after the dealer's return period, we found that the mattress was forming deep body imprints. My wife and I were "coffined" during sleep and began ...

Pros: None
Cons: Spring Air does not stand by their product or make remedy for faulty products.

I purchased a queen mattress 12/5/2005. Instructions that came with the mattress suggested turning the mattress. Initially the mattress was very comfortable. But within three to four months I noticed the mattress was beginning to sink in the middle. I ...

Pros: None
Cons: Horrible quality mattress! Stay away!!!!!!!!

When we first bought our Spring Air mattress, it felt nice and "plush". It seemed like a pretty good deal at about $100 less than the leading brand, but I soon found it that it was not nearly the quality that we expected. First, we noticed that the box ...

Pros: Haven't discovered any
Cons: Very poor workmanship and materials

It is time for me to move into a house that I rebuilt and
I need a new bed. I've been sleeping on a waterbed for about
fifteen years and have had enough so I've been considering
what to buy. Since I've had a lower back problem for a
...

Pros: Nice mattress cover material.
Cons: Mattress substandard in size. Pillowtop collapses quickly. Company does not stand behind their product.

After looking at different mattresses until we were dizzy, we finally selected a Spring Air, based on the local store which was owned by an individual I felt I could trust. The mattress was pricey! Very pricey! I might add here, we paid upon delivery ...

Pros: It does have a nice pillow topper on it.
Cons: Poor quality not worth it.

We bought our Chattam & Wells mattress and box spring in 2004. Sadly now, in 2007 it is sagging bad in the middle. It wasn't worth the money at all. It slept good for the first six months or so, and now we're in the market for a new bed. I wouldn't recommend this to anyone, the back pain isn't worth it! On a side note, my husband and myself are both of average weight, and do not understand why this mattress didn't hold up.

Pros: Their lawyers know how to write warranties that say a bunch of nothing.
Cons: Defective product. Slick marketing.

We purchased Spring Air Infinity at Boscov's Jan 4th, 2008 for $1,600. Within the first week, we noticed that sinking feeling, like sleeping on a wet sponge. We wake up in the middle of the night to climb out of sinkhole. Rotating the mattress weekly did not help. Called Boscov's within 30 days of purchase, was told it was a "Comfort Issue" and not covered by warranty. They agreed to send mattress evaluator to see if mattress sags with nobody on it. The Evaluator and I agreed that his "String Test" for sagging is not relevant to the problem. Therefore, no need for him to visit. He would send report detailing my complaint. It is obvious that Spring Air and Boscov's are well aware of defective product, but cannot afford to make it right.

Lesson learned: People don't return quality products. Buy a good mattress from a reputable store that backs their products with a genuine warranty.

Pros: can't think of any
Cons: cheep springs

I bought a queen sized Spring Air (comfortflex) mattress about 3 years ago and it is shot. The springs have given up and no longer support my body. I weigh 185 lbs. there is no excuse. I spent over $600. Never again. spend enough money to buy a better mattress.

Pros: Comfortable for the first year or so...
Cons: sags, hurts the back, not worth the money, can't flip

We purchased the spring air Christa back supporter mattress King size from JcPenney in November of 2003. In July of 2004 (8 months old) we had guests stay over and they used our bed and they commented that it was sagging on either side, and that maybe we should flip the mattress....unfortunately, you cannot flip this one, only rotate. Now in the past 4 years or so, my back and body are aching every morning for at least 1/2 of the day. Now I am pregnant, and it is awful! There are deep indentations on both sides of the mattress, and I can't wait until my husband goes away on business trips, so that I can sleep in the middle of the bed (the "hump") and not have such a horrible aching back the next day. Puffy padded mattress pads will only solve the problem for a few weeks, then they just become part of the sagging. I contacted the warranty department, and left a message, we'll see how that goes. Do not buy!

Pros: It was nice for the first month
Cons: read the first part, plus it cast an arm and a leg.

I have a Never Turn Spring Air mattress. I have a bad back and the sales person at JC Penny's said it would be good for that. And it was for a while. I started after a few months to develop a hole where I sleep. I went to Penny's and they told me to call the maker. So I did. they ask if I had been rotating (turning) the mattress. Why OH why would I have to do that? I was told so it wares evenly. Then WHY IS IT CALLED A Never Turn?!? The thing doesn't even have handles on it and it's as thick as a house. It take two strong people to turn it. I have to pay folks to come and move my mattress, how absurd is that?

Pros: Non that I can think of
Cons: Expensive, low quality, Company won't honor warrenty.

Spring Air Mattresses are very sub standard quality. We purchased a king size mattress with a 15 year warrenty but two years later our semi-firm mattress was very soft and we were creating indentations on either side of the bed with a lump in the middle and started getting back aches. We contacted Harry's Furiture, the store where we purchaced it from, and they immediately picked it up and sent it in to the factory. We got it back two weeks later Dirty and unrepaired. We called the factory and they said their was nothing wrong with the mattress and they would not fix it until the indentations were much worse. Now the semi-firm mattress is so soft we sink almost to the box springs and the factory won't even return our calls. We were trying to patronize Michigan products when we purchased the mattress but I would never buy another SPRING AIR MATTRESS again. They do not stand behind their products at all. Harry's Furiture was prefectly willing to help but after the factory refused to honor the warrenty Harry's wouldn't stand behind us anymore and lied about the condition of the mattress to help out Spring Air.

Pros: None
Cons: No responsibility for product or service.

As a professional interior designer in St. Louis, I have always believed in responsibility and quality. I have sold Spring Air for years. The mattresses were manufactured in a St. Louis plant, and service was never a problem. I sleep on their mattress and box springs. When there was a problem with the pillow top, I received another mattress immediately. No questions, but they wanted the old mattress to see what went wrong. I recently sold a queen set that had problems, and, since the local plant is closed, contacted the Spring Air main company to find out:
1, They would only work with the consumer (not me, their customer)
2. There were many, many conditions that needed to be met to file a claim.
3. They tried every delay tactic possible, until we sent the paperwork registered.
I would have paid for a new mattress and box, had they not come through after 6 months. They are now owned by Edward Bates as Spring Air International, LLC. Be careful of the customer service and replacement terms for defective product. Mistakes happen, but delays and accusations from Spring Air are inexcusable. Buy from someone after you inquire about the service and replacement policy.

Pros: great the at first..
Cons: Bad Customer Service and will not Stand behind their product when a claim is made..

Bought this mattress from Home Place and the comfort seemed to be great at the begginning but only after 1 year it started sagging on my side leaving my back hurting. Tried to file a claim through the company but they gave me the run-around about my so called warranty. For anyone looking to buy a new mattress be sure to Stay Away from SPRINGAIR because they do not Stand Behind their product.....