Sprint Mobile Phone Service in Chicago

11 ratings (10 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Sprint Cell Phone Service - Chicago

    Oct 23, 2011 by
    Rated a Very Helpful Review
    Pros: customer service is easy to deal with, all inclusive plan, great website
    Cons: some usage issues with data

    Summary: I have been with Sprint since August of 1999 when I got my first cell phone. Initially we had an account through my husband's company and got some sort of discount. Over the years I have had my moments with Sprint but over the past few years things have ... read more

  • Horrible Customer Service

    Sep 26, 2013 by
    Not yet rated.
    Pros: coverage area is the only positive I can see
    Cons: Everything else about them

    Summary: I would honestly not give any stars if I could, I would have had better luck with 2 cans and a string!!! I so hate writing bad reviews for products and service but I feel that I have given you plenty of time to correct the issue before posting things. I ... read more

  • How really bad is Sprint service?

    Oct 24, 2012 by
    Not yet rated.
    Pros: Pros? none what so ever.  A billing service for grief.
    Cons: Terrible phone service in general. Customer service is awful

    Summary: Where to start...Hmmm I know I went to the Sprint store with my family in April this year and I bought 4 iphones and cases well over $875.00 We got a family plan for my wife and 2 children. I got a business plan for my phone....I thought but guess what ... read more

  • Just Horrible

    Jun 22, 2012 by
    Not yet rated.
    Pros: None
    Cons: Customer service, phone coverage, customer service, rude supervisors, customer service

    Summary: After having issue after issue with my phone and calling to get help and not really getting any answers I contacted to see if they would allow me to upgrade early. I did it via live chat and here is the chat ID and transcript from the ... read more

  • I have no problems with Sprint

    Sep 14, 2008 by
    Rated a Helpful Review
    Pros: Plan prices compared to the other big players
    Cons: Not many repair locations around town but I've never needed one yet.

    Summary: I've had sprint for nearly 2 years and prior to that my company provided me a Nextel phone. I have also had at&t and US cellular over the last 7 years. I also work with guys who have different providers and none of them seem any better and certainly ... read more

  • Worst. Company. Ever.

    Apr 21, 2008 by
    Rated a Helpful Review
    Pros: The Katana is a cool phone, but that's more of an Sanyo-thing.
    Cons: Reception, customer service, prices.

    Summary: I began a contract with Sprint because my employer opened a Sprint retail store, making me eligible for an employee discount. In retrospect, I would rather have paid the regular rate at a different company than subject myself to the unspeakable horror ... read more

  • Express Customer Reviews

  • Sprint service has gone DOWNHILL!!!

    Mar 15, 2012 by
    Not rated yet
    Pros: Cheaper unlimited plan than most carriers.
    Cons: Disconnets, calls won't go through, can't receive calls "network is always busy!"

    Summary: About 50% of the calls I dial out each day won't go through and say "the network is busy". People try calling me and many times it will go straight to voicemail because the network is busy!  I am sure Sprint has had many people switch to their ... read more

  • Left feeling ripped off

    May 14, 2008 by
    Rated Show
    Pros: None relative to other major carriers
    Cons: Dishonest customer service; poor coverage in urban area.

    Summary: I was a long time Sprint PCS subscriber (10 years). We had 2 phones sharing 300 minutes. These were backup phones; we each have other cell phone pdas provided by work. We moved to Western Springs last year (in Cook County, west of Chicago) and ... read more

  • Limping with Sprint

    Jan 19, 2008 by
    Rated Show
    Pros: All kinds of places to get you enrolled.
    Cons: dropped calls, long waits for customer service, poor problem-solving.

    Summary: Have a Sanyo 8400 and travel between Tinley Park and Joliet. Have one of Sprint's oldest plans: $45 Free & Clear Area-Wide Plan with 1000 Anytime Minutes. Since Nextel and Sprint came together service has been eroding slowly but successfully. ... read more

  • Good Bye

    Dec 28, 2006 by
    Rated Show
    Pros: Had good coverage all over the country.
    Cons: Unreliable service and non-existent customer service.

    Summary: I was a Sprint PCS customer for over 10 years and recently (1+ years) coverage in Chicago's Northern Suburbs has dwindled to none. This lack of coverage, along with poor customer support (Sprint automatically dis-connects calls to their *2 Customer ... read more

Showing 1-10 of 10 reviews
 


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