Sprint Mobile Phone Service in Washington/Baltimore

Pros: Good customer service, cool phones, reasonable rates
Cons: No more Fair and Flexible Plans

Background When I first moved back to the Washington, DC area after graduate school in 1997 I got a cellular phone first time in my life and it was a Sprint Spectrum phone which I migrated to a Sprint PCS phone after they merged. Since then, ...

Pros: Strong Signals; improved Customer Service; Evenings and Weekends at 7:00 PM.
Cons: Pay in advance; will not work with overseas travel.

We have five Sprint Phones plus a 1X CDMA Sierra Wireless Broadband Card. All receive high speed: TV, Movies, Traffic Reports, Music, etc... Service is high everywhere in Washington, DC and related suburbs. The phones and the aircard is as fast as my ...

Pros: Good coverage, no roaming charges (anymore).
Cons: Average customer service, poor online bill design.

I have found that in Charlottesville, VA, I have had very good coverage with crystal clear reception -- if a call is dropped or static, it is 99% of the time due to the other person's phone. Even in rural areas, I have had excellent coverage over the ...

Pros: Sprint finally stopped trying to bill a dead person.
Cons: I don't have enough space to describe their customer service.

A warning to anyone signing a Sprint contract - if you pass away while being under contract, they will expect your spouse to pay a $150 early termination fee to turn the phone off. If you think I am kidding - I notified Sprint by telephone and in ...

Pros: Good Customer Service
Cons: Dead Spots Occaisionally

I got my first Sprint phone when I was in college, and I have always used Sprint. From the beginning, I thought that the customer service was great! I once dropped my phone in the toilet (don't ask!) and it did not work from being submerged in the ...

Pros: Good coverage, great plans.
Cons: Abominable customer service.

I have been a Sprint customer for 7 years and have been pleased with their coverage and service. I love my plan and therefore did not look for a new carrier when I needed a new phone. I now wonder if that was a mistake. Their "upgrade your phone" ...

Pros: Good rates, good coverage, reasonable customer service
Cons: Customer service could be faster, no service in metro tunnels, no pro-rated fees

A lot of my friends have complained about Sprint over the years. I think this is largely due to poor coverage in the past, and problems they've had with customer service. I think Sprint might still have this reputation, and I'm writing this review ...

Pros: None
Cons: Horrible customer service.

Do not use Sprint as your service provider. I had lost my phone. After getting cut off repeatedly,I was finally able to place an order for a new phone with the same number. What arrived was a phone with a new number. I spent four hours at a Sprint store to try to get this straightened out. The store put me on the phone with a Sprint agent. Once again, I was cut off repeatedly and the problem never was solved. The phone was supposed to be free in return for a two-year service agreement. In fact, Sprint charged me for it. The Web site says no roaming charges. I got a huge bill for roaming charges. I have had enough with them and want to switch to another carrier. They will only let me go if I pay them a $200 reward for their poor service. So I am stuck with them until October 2007.