Swiss International Airlines

49 ratings (47 Epinions reviews)
Epinions Product Rating: Very Good
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    Highest Rated Consumer Review by the Community

  • To and Fro Journey were so Different on Swiss International Airline

    Aug 19, 2002 by
    Rated a Very Helpful Review
    Pros: Clean plane, good food, on time eventually!
    Cons: Good food only one way, Would speak English as last resort!

    Summary: *** I recently flew from New Delhi to Zurich, on the new Swiss International Airline, and from Zurich to Amsterdam on Cross Air and back the same way. This review is specifically for Swiss. Now if I had flown only to Zurich it would have been a glowing ... read more

  • Is this what greatly vakues good service and high standard of quality

    Jul 2, 2013 by
    Not yet rated.
    Pros: NA
    Cons: very lousy management and service. Clearly no positive indication that they value good service.

    Summary: Hello Want to let the whole world as well as your consumer know how this Swiss customer service is handling the complaint? Please refer their reply by Jean Ma. I am wondering where is the values of this organization? On one side they pride ... read more

  • Terrible flight

    Sep 17, 2011 by
    Not yet rated.
    Pros: It got me to my destination safely
    Cons: No leg room, TV did not work, rude crew,  no individual air vents

    Summary: I flew from SFO to Zurich then Zurich to Florence and back.  First off there is no leg room in economy class.  I am 5' 7'' 130 lb female and my knees were hitting the pocket in front of me.  There are no air vents above the seats as ... read more

  • SWISS FIRST - Up Front Life is Great!

    Feb 11, 2011 by reginafug is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Immaculate cabins, down bedding, truly flat beds, amazing food; first class wines and amenities_great food!
    Cons: Shame the cabin was kept too warm.

    Summary: Three weeks ago, I shopped for an award ticket for Johannesburg to Venice or Florence, and back. After perusing the MileagePlus (United) website, I was distressed that nothing came up, and Continental’s itineraries were awful, and cost a lot of ... read more

  • Deceived, Scammed and Cheated by Swiss International Airlines!!

    Jun 9, 2010 by
    Rated a Very Helpful Review
    Pros: Punctual flights, Clean planes.
    Cons: Inhumane flying experience for those travelling in cheaper fares. Continuous overcharging at date changes. 

    Summary: Help I am being deceived, ill treated, lied at, scammed, ignored, cheated and ripped off by what is supposed to be the aviation safe haven of trust, decency and dependency!The lovely snow capped mountainous country of Switzerland, ... read more

  • pathetic service

    Jul 22, 2009 by
    Not yet rated.
    Pros: You generally tend of ignore a few negative points, when your overall experience is good.
    Cons: But the return flight from Zurich to New Delhi, it was a horrible experience.

    Summary: I recently flew from New Delhi to Nice (France) via Zurich and came back from Nice to Zurich and then Zurich to New Delhi. I must admit that my experience wasn't very pleasant. I have travelled to Europe earlier, and but this is the first time when I ... read more

  • veg?dont travel by SWISS

    Jun 23, 2009 by
    Not yet rated.
    Pros: N O T H I N G
    Cons: rubbish airline with lousy flight attendant

    Summary: On 7th of June 2009 I was travelling on SWISS flight LX139 from Hong Kong to Zurich (and then to Warsaw). I requested vegetarian meal (Asian Vegetarian) at the time of buying the ticket and I got it. Still hungry I asked two flight ... read more

  • Swiss, With More Holes

    Nov 10, 2008 by ulysses4 is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Courteous, efficient service, and a liberal view of baggage allowances.
    Cons: A hub that can be a handicap. Airbus aircraft with passenger discomfort features.

    Summary: One of the bad habits of getting older is that you can remember a lot of things that were better: here the old Swiss Air and Cross Air too. Of course, I realize that all airlines are going through a rough patch. The new Swiss, and many of its ... read more

  • I was Very Pleased with Swiss International

    Aug 18, 2008 by
    Rated a Very Helpful Review
    Pros: Good Inflight service and Staff
    Cons: Barcelona Gate Locations,Security at Geneva

    Summary: Flight Review for Swiss Airlines Service from Barcelona to New York (JFK) Via Geneva Flights LX1941 BCN-GVA 9:10am-10: 45am LX 22 GVA-JFK 12:10pm-2: 45pm Date February 27,2008 Check in Check In at Barcelona airport was Quick, there wasnt much ... read more

  • Bad experience with Swiss International Airline.

    Mar 26, 2008 by
    Rated a Helpful Review
    Pros: Great flight Crew, modern planes, competitive prices.
    Cons: Horrible ineffective ground crew, bad crisis management, lousy customer service.

    Summary: On March 25, 2008 I was scheduled to fly from Geneva to Miami via Zurich on flight LX 2809. Flight LX 2809 scheduled with a departure time of 11.05 am was delayed one hour to 12.05pm. At the gate, people were informed of this delay at 10.45 am. ... read more

  • Excellent service, Superb food in Economy from Zurich

    Dec 24, 2007 by
    Rated a Very Helpful Review
    Pros: Good service, Superb food in Economy
    Cons: None

    Summary: I took a round trip in Economy leaving Chicago on December 16 to Zurich, returning on 23rd. The overnight trip from Chicago was average. The seats were too small for comfortable sleep. The food was average. MSG was a top-10 ingredient in the salad ... read more

  • Swiss - I was hoping for more swish!

    Oct 13, 2007 by
    Rated a Very Helpful Review
    Pros: The flight crew were excellent
    Cons: The food, the entertainment

    Summary: The Swiss as a nation have a reputation for being dependable, on time and umm a little unexciting. My recent experience with flying to Moscow from London, via Zurich on Swiss Air did little to affect that reputation. Given that our flights were around ... read more

  • Borderline Average Economy Class Service on long haul flights

    May 13, 2007 by
    Rated a Very Helpful Review
    Pros: Cheap tickets valid 90 days compared to 30 on most airlines; good entertainment system
    Cons: Lousy food, polite but distant crews, long wait at check in.

    Summary: On long haul transatlantic flights the overall service is borderline acceptable but don't expect too much. One advantage is that even cheap tickets are valid 90 days compared to only 30 days on most other airlines and one can make a date change for a ... read more

  • Inconsiderate and discourteous ground service

    Jan 15, 2007 by
    Rated a Helpful Review
    Pros: Good aircraft interiors. Personal entertainment system in economy class. On-time.
    Cons: Extremely inconsiderate, inexperienced and discourteous ground service.

    Summary: I have added this first paragraph to this review after reading some comments from a couple of members to make it more balanced. I wish to mention that once we were in the air there was nothing to complain about the flight all the way from ... read more

  • Worst airline ever!

    Aug 19, 2006 by
    Rated a Helpful Review
    Pros: None
    Cons: Lies, bribes charged, arrogant, refused to help me, and never give straight answers.

    Summary: Swiss Airlines charged me a bribe over excess baggage after I called to confirm that my luggage was the appropriate weight. At the last moment of my departure on August 3, 2006 from Amsterdam to Moscow, I was told that my carry on was too heavy and that ... read more

  • Lie down to sleep on business class, dine like royalty, then shower when you arrive

    Feb 16, 2006 by
    Rated a Very Helpful Review
    Pros: chairs lie flat, excellent food, toiletry, large shower rooms in Zurich lounge
    Cons: price

    Summary: Swiss Airlines business class is amazing. We had our own TV’s, phones, foot rests and lazy boy chairs that lay down into beds. As soon as we were on the flight, they brought us a wine list and a menu for the dinner. They brought each of us a ... read more

  • SWISS out of Russia - very good experience!

    Jan 29, 2006 by
    Rated a Very Helpful Review
    Pros: excellent service, professional staff, efficient operation, classy environment onboard, punctual arrival/departure, clean and comfortable amenities
    Cons: none

    Summary: We took a SWISS Airlines flight to travel from Moscow's Domodedovo Airport to Zurich International Airport. The SWISS check-in agent in Moscow was very nice and asked us if we wanted to pick up our luggage in Zurich or send it directly to New York (our ... read more

  • An Improvement, But It's Not a "Bed"

    Jan 29, 2005 by
    Rated a Very Helpful Review
    Pros: Video-on-demand system on A-340
    Cons: Uncomfortable "bed", lousy food

    Summary: I just flew in Swiss Business Class between Zurich and Los Angeles. It was a 12-hour flight, so I was happy to at least be in Business Class. I had flown SwissAir many times in the past, mainly on intra-European flights, and always enjoyed them. My ... read more

  • Run by Swiss bankers, not Swiss hoteliers

    Jun 11, 2004 by
    Rated a Very Helpful Review
    Pros: Friendly staff, comfortable seats, clean, punctual, amazingly convenient self check-in facility.
    Cons: No free anything, poor entertainment choices.

    Summary: I flew London to Zurich return for last New Year's Eve and ended up booking with Swiss even though the BA and Swiss fares were pretty much the same. I made this decision perhaps stupidly buying into national stereotypes, because I equated a 'wealthly' ... read more

  • Bad ground service

    May 6, 2004 by
    Rated a Very Helpful Review
    Pros: Modern fleet, good service on-board
    Cons: Bad and discourteous ground service, small food portions, very strict about luggage weight

    Summary: I recently had two unpleasant experiences with Swiss. First one was on my way from Los-Angeles to Tel-Aviv. Originally I planned to spend a few days in Chicago. Since these plans were canceled at the last moment my itinerary was LAX-ORD (Ohare ... read more

  • OK but not the Swissair we remember

    Apr 14, 2004 by
    Rated a Helpful Review
    Pros: Routing direct
    Cons: Spotty service

    Summary: April 2004 I recently did the EWR ZRH JFK round trip on Swiss Intl Air A330s each way in business class. My observations cabin service a bit spotty with flight attendants disappearing frequently on the EWR-ZRH leg but good service on the ZRH-JFK ... read more

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