T-Mobile Phone Service in Detroit/Grand Rapids

Pros: Great Call Plans
Cons: Dropped Calls, weak signal, not loyal to their customers

I had been a loyal T-Mobile customer for over two years. I got in on their 1500 Anytime Minutes for $49.99. A great deal compared the other service providers at the time. Not to mention I only had to sign a one year contract! A great plan was the ...

Pros: good deals on yearly upgrades
Cons: customer service is average website hard to navigate

I have had T-Mobile for many years now. And to be very honest if it wasn't for their mobile phone upgrades (available after a year of a two year service contract) I would of probably have left. I have found their customer service to be at times, not very helpful. Once, I had to stay on the phone after a dozen transfers, for over an hour and a half. All of this of course, counting toward my monthly minutes. Their website is very hard to navigate & they even acknowledge that (when the subject was brought up).
But like I said, it is their upgrades that keep me hanging on. They give really good deals with their phones.
Compared to other networks in my area, their drop calls are probably average with others.