T-Mobile Phone Service in Houston

6 ratings (6 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • T-Mobile Customer Service is very disappointing

    Oct 8, 2011 by
    Rated a Very Helpful Review
    Pros: Affordable rates
    Cons: Horrible customer service
    Service is not great in Clute, TX
    High-price phones (even on contract)

    Summary: I cancelled my account with T-Mobile on 6/21/2011, due to the fact that my husband and I were having problems with horrible cell phone service. I was with T-Mobile for about 5 years & did not wish to switch service. Before I ever switched ... read more

  • Hit & Miss

    Apr 2, 2011 by
    Rated a Very Helpful Review
    Pros: Customer Service reps are extremely nice and always eager to help.
    Cons: Too focused on expanding 4G coverage while leaving many without even 3G.

    Summary: OK. First off, I do not live in Houston. My husband drives a truck over the road and spends alot of time in the area at his La Porte terminal though so I chose that area (Epinions should really make an "Other" location for cell phone service reviews). ... read more

  • Bad customer service, roaming doesn't work right.

    Jun 19, 2009 by
    Rated a Helpful Review
    Pros: Coverage decent in downtown areas.
    Katherine Zeta Jones :)
    Cons: Bad roaming
    Terrible Customer Service
    Lousy Technical Support

    Summary: After switching from Verizon after a contract lapse, I chose T-mobile thinking they would be a better carrier.  Instead I have been verbally abused by customer service reps at my local store, and cannot terminate my contract without paying the fine ... read more

  • faves is a great deal

    Mar 3, 2008 by
    Rated a Very Helpful Review
    Pros: best value, for people who talk a lot to a few people
    Cons: none

    Summary: My bill is around $60 a month and I have anyone I talk a long time to on my faves list. You can put 5 people on your faves list changing them if neccasary and talk to these people whenever you want, for as long as you want, at no charge! I also get 600 ... read more

  • GREAT T-mobile service

    Dec 10, 2006 by
    Rated a Very Helpful Review
    Pros: T-Mobile is a very great service at a reasonable price.
    Cons: Customer Service is a pain.

    Summary: This is a review about the great service of T-Mobile. I have had T-Mobile for more than two years and I have not really experienced major problems. Now there have been some minor problems but doesn't that happen everywhere? Positives: T-Mobile is ... read more

  • Express Customer Reviews

  • Beware of text messaging service

    May 16, 2006 by
    Rated Show
    Pros: Good reception in specific coverage areas
    Cons: Charged for all incoming text messaging w/no disable

    Summary: This review is to address only one alarming fact about T-Mobile text messaging service and charges. I have family members that recently signed up for a family plan on T-Mobile and realized only too late that all text messages incur a fee. This fee is ... read more

Showing 1-6 of 6 reviews
 


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