Thermospas Concord Spa

Pros: Good customer service
Can upgrade to different options in future
Ease in repair & maintenance
Cons: Very expensive
Says 5 person spa, more like 4 1/2
Filter change is difficult & dirty 

 

We were looking for a hot tub to fit on our deck.  None of the local spa/pool dealers were willing to deliver to the deck, just to the driveway. Recieved some information from Thermospa and saw an infomercial.  Reviewed the information and ...

Pros: First tub fine until the lamination started separating.
Cons: Second tub was defective. Costumer care personal are rude and incompetent. Never fixed the problem.

NIGHTMARE IN A THERMOSPAS HOT TUB Beware! Do not let this happen to you. Not one, two problematic hot tubs but it is the horrendous service and rudeness of the employees that is the biggest disappointment. Read on for the ...

Pros: Customizable seat heights, maintainence free cabinet, strong adjustable therapy, good support, highly efficient.
Cons: Don't like the ice-bucket (wasted space), price was higher than others.

Am so glad my wife and I went with this tub and am surprised by the negative reports on here. Having previously owned a Hot Spring tub I was disappointed when after 6 years the leaks it developed were not covered by warranty. So, I started ...

Pros: none
Cons: tend to leak, insufficient pressure with some jets, terrible customer service, noisier than expected, overpriced

I received my Concord Elite spa two months ago. At the time of delivery, I noticed some scratches on the exterior of the spa, and had the delivery person record this on my invoice. He told me that I would be shipped new panels for the exterior of the...

Pros: Nice tub surface, lotsa jets
Cons: A bit loud especially when the blower is on. Past Service calls

We got our Concord about 5 years ago at one of their scratch and dent sales. When we first got it I loved it. When I had my first service issue and had to deal with the service department I wanted to jump off a tall building. It was impossible to get ...

Pros: Everything I expected. Customer service is great. Well made, easy to clean.
Cons: We don't use the blower much.

We are so happy with this hot tub. It's easy to care for, well made, well insulated, and very quiet. I was hesitant to buy something this expensive, especially after reading the reviews at Epinions.com, without trying it out first. Our fears were...

Pros: Design, 80 Jets, 4 Pumps, Filter, Comfort, Peace of Mind, 20 Year Warranty
Cons: The Stupid Negative Reviews on Here- Obviously from the competition

I used to own a CalSpa, I purchased it at a home show and got a very decent price; I thought. After six weeks, the tub started leaking and the the heater stopped working. I called and called the distributor that I got it from and received no response ...

Pros: Ease of use, service, highest quality tub on market, bubbles, anti- bacteria system
Cons: It would be nice if they had some sort of aroma therapy available.

I purchased a Concord from Thermospas last year (2006) and was a little nervous because of the cost. This company does not have the cheapest hot tub on the market but I have always believed that you get what you pay for so I called the 800 number and ...

Pros: Wonderful when you aren't working on it.
Cons: Leaks to much and requires to much maintenance to keep up.

I purchased my Concord ThermoSpas about 2 1/2 years ago and I wish I had seen this spa review site before hand. I too have have had several problems with my spa. Right off the bat my tub would not heat....they sent a service man to replace ...

Pros: $.20/day electric cost, comfortable therapy seats, family fun
Cons: Not having the correct cover lift available at delivery time

Purchased a Chesapeake Elite ThermoSpa tub in August; had it delivered in No. VA in November per our request. The delivery guys were great; a father and son team laid down cardboard and rug from the front of the house, down the side and on the patio to ...

Pros: Great Customer Service, quick installation, Friendly people
Cons: We have had a great experience.

We have had our Avalon tub for six months and we love it. The customer care people called us the day after we had it installed and walked us through the set up (it was pretty easy), and then we called them three or four times in the first week with...

Pros: None
Cons: Expensive, Poor quality, Bad Customer Service,

Recently, my wife and I invited an Thermospas salesman into our home to give us a presentation on their spas. After two hours of presentation and 45 minutes spent bargaining and making calls to the sales manager, our salesman had sold us a 5 person...

Pros: Plenty of Jets, Plenty of Looks, Just the right size!
Cons: Service stinks, if you call what you get service!

My problem was insulation they use behind the panels it is in my case a very thin pink fiberglass material that has deteriorated over time so much that it just falls off like snowflakes falling when you move it aside, I called and asked that some be sent ...

Pros: Nice jets
Cons: No customer support. Once they get your money you fail to exist to them.

I agree with all the other negative posts on this site. They have not lived up to their own hype. Shortly after I got the hot tub I started having problems that I had to fix myself with the "customer support" on the phone. Then every few months a ...

Pros: N/A
Cons: N/A

I can even find right words to describe my outrage. Thermospa representatives did a great job to stop me from buying their product. I was still committed to Concord even after readings the replies on ttp://http://www.epinions.com. I...