Tiger Corporation JAGS18U 10-Cup Rice Cooker

Pros: Features and ease of use.
Cons: Return/Exchange Policy of Tiger Corporatoin is ridiculous.

I recently purchase this brand new rice cooker from a local grocery store. I put it to use immediately and found that the rice did not cook. I took it back to the local store the next day and was told that they cannot exchange nor return it for me and that I have to go through the manufacturer's warranty to get it fixed. "This is the policy of Tiger Corporation" was what I was told. For a high priced item like this, it sucks to be a quality control consumer. I was able to talk the store manager into taking the item back after a heated debate (he said he'll deal with company). Needless to say, I don't think I would want to deal with this company nor their products unless they change their policy.