FiOS

25 ratings (21 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Verizon FIOS TV Service Blows Cable Out Of The Water!

    Jul 29, 2009 by
    Rated a Very Helpful Review
    Pros: Clear pictures, Fast On-Demand services, Lots of channels, Good sound
    Cons: Customer service isn't great

    Summary: I'll come out and say it right off the bat, I hate Comcast so if there was any way I could avoid using their cable TV when I moved back into an area serviced by them, I was going to try it. I was tired of fighting with Comcast over their billing, their ... read more

  • Slick Adds-Fast Talking Sales- NO SERVICE=Rip Off

    Jun 10, 2012 by
    Not yet rated.
    Pros: The TV pictures were a little clearer
    Cons: NO SERVICE...BROKEN PROMISES...$ Charged for nothing

    Summary: Shortly after 1 May 2012 we fell for the slick advertising that said Verizon Fios is available in our area and was much much better than any existing system. We decided to try it since we were not entirely satisfied with Time Warner. We went to ... read more

  • Verizon FIOS TV deceptive practices

    Feb 19, 2012 by
    Not yet rated.
    Pros: None any more.  The company has ruined any credibility they had with me.
    Cons: Deceptive sales practices, lies and deceit!

    Summary: BEWARE!  If you are a current customer of Verizon, whenever you call them, you will likely be put through a sales gauntlet.  I called Verizon concerning my DVR, in a matter of minutes the customer service representative was trying to sell me ... read more

  • Customer Dis-Service

    Dec 21, 2011 by
    Not yet rated.
    Pros: I get to spend more time on the phone w/Customer Service then w/my family
    Cons: There service is not worth the aggrevation

    Summary: We had Verizon Fios at one address and were moving to a new address  that also had Fios, we were told this should take much less then the typical 4-6 hour install. We moved in and the service was on and our equipment worked (2 days before our ... read more

  • Beware deceptive predatory billing

    Nov 16, 2011 by
    Not yet rated.
    Pros: Customer Service was adequate
    Cons: Deceptive billing practices

    Summary: What Verizon doesn't tell you about their billing practices!I recently called Verizon to reduce my services and lower my monthly bill. With reduced services my bill ended up higher then before!  Pay attention to the details on your ... read more

  • Horrible customer service experience with Verizon TV

    Sep 8, 2011 by
    Rated a Helpful Review
    Pros: Good value when it works
    Cons: God help you if there's an outage

    Summary: Verizon Fios has a clear HD signal, a good channel selection, and competitive pricing with frequent promotions.  For all of those reasons, they have stolen a lot of market share from Cox and Comcast in recent years.However, my experience trying ... read more

  • WORST CUSTOMER SERVICE....EVER! STAY AWAY!!

    Mar 22, 2011 by
    Not yet rated.
    Pros: The Service itself works [generally]
    Cons: ABOMINABLE CUSTOMER SERVICE.  STAY AWAY!!

    Summary: I have never in my life experienced customer service this bad....nothing even close.  Really, it astounds me.  It almost seems like i'm on the Truman Show with how bad it is.STAY AWAY!!!  FOR THE LOVE OF GOD!!!  The amount of ... read more

  • Horrific customer service

    Sep 17, 2010 by
    Not yet rated.
    Pros: Great products when they work.
    Cons: Worst customer service in the history of customer service!!!!

    Summary: The entire first week of service was no service. Verizon credited that first week and I paid my bill online. After getting all of that worked out, I needed to have the due date changed on my bill. The operator who helped me with the original call about ... read more

  • 100% Fiber Optic Is Here To Stay

    Aug 17, 2010 by
    Rated a Very Helpful Review
    Pros: Unsurpassed Picture and Sound Quality that Can't Be Beat
    Cons: As soon as you need Customer Service or Tech Support, YOU MAY BE DOOMED !

    Summary: No hassle installation, 10 STAR picture and sound quality, lightening fast internet and great channel lineup.  Multi-room DVR makes it so I can watch in the bedroom what I recorded in the living room.  That comes in handy so I can pause it, get ... read more

  • Unethical billing verbally abusive customer service

    Jun 6, 2010 by
    Rated a Helpful Review
    Pros: No pros could make it worth having Verizon.
    Cons: Unethical billing
    Wheel of Fortune luck with reaching correct department
    Hostile, verbally abusive phone reps

    Summary: When I moved, I set up my Verizon FIOS, got pregnant, became very ill from the pregnancy, then found services on my Verizon bill I hadn't asked for but was certainly being charged for. So I did the logical thing and called Verizon's customer service - ... read more

  • Verizon - You Don't Want Service With This Company - My Opinion

    Apr 15, 2010 by
    Rated a Helpful Review
    Pros: If you can get the package to work, the price is great!
    Cons: One of the poorest showing of customer serice that I have ever experienced.

    Summary: My experience tells me that after twenty hours on the phone to get a situation rectified, not one single person has ever done what they promised they would do OR RETURN A PHONE CALL. I should have known better. Five years ago we tried to get Fios ... read more

  • erroneous bill!

    Mar 27, 2010 by
    Rated a Helpful Review
    Pros: quality phone service
    Cons: erroneous bill!

    Summary: I ordered the FIOs over the internet.  Installation is fast.  Internet service got disrupted for 4 days shortly after installataion.  I am never reimbursed for that.  Tech support can't pinpoint the problem and instead consistently ... read more

  • This is FiOS, this is big... shame

    Feb 3, 2010 by
    Rated a Very Helpful Review
    Pros: Good and fast Internet access. Good TV quality.
    Cons: As soon as you need some assistance, you are doomed. Worst customer service ever.

    Summary: Verizon has a big problem with its FiOS assistance department. This is by large one of the worst trained, least organized, and most disrespectful customer services I had the pain of having to deal with. This is a summary of my last experience with ... read more

  • Fios TV Sucks

    Oct 19, 2009 by
    Rated a Helpful Review
    Pros: Bundled with great internet service but Fios TV still sucks bad.
    Really bad!
    Cons: Terrible customer service
    Terrble DVR
    Spotty picture quality (worse when watching recorded shows)

    Summary: I would not get Verizon Fios TV again even at half the price.  The customer service is just dismal.  You can spend a whole evening trying to get a human on the phone.  If by some miracle you find your way through the rat maze of menus and ... read more

  • Worst technology I ever saw

    Aug 18, 2009 by
    Rated a Helpful Review
    Pros: There are no pros.
    Cons: It's all cons. I hate the system.

    Summary: Over the past 30 years I have subscribed to cable, satellite and Fios. I can honestly say that Fios is the worst of them all. Oh, the video and audio are fine. Its the controls and boxes that suck. The remotes are balky.  Sometimes the boxes ... read more

  • FIOS DESTROYS CABLE-TV in EVERY WAY

    Jul 23, 2009 by
    Rated a Very Helpful Review
    Pros: Sophisticated set top boxes with excellent sound & video plus Widgets and Apps.
    Cons: remote control, standard STB's suck.

    Summary: Since I talked so long about the internet connection in my previous review, I won’t waste time setting up another interview…I’ll simply get to the major points of why I think FIOS TV is better than ... read more

  • Express Customer Reviews

  • Good picture - Bad Value - Annoying Ads

    Sep 4, 2013 by
    Rated Show
    Pros: Picture
    Cons: Price, service, annoying ads on start up.

    Summary: When I turn on the TV, I expect to see programming....right away. That doesn't happen with FiOS anymore. We have to put up with FiOS ads and screens for up to 30 seconds. I pay a lot of money to watch this service and I don't expect to get FiOS ... read more

  • Verizon Fios Support: Terrible

    Sep 9, 2011 by
    Rated Show
    Pros: When you can get without pixilation good image.
    Cons: - No customer support- DVR faulty-Internet router is from 2004

    Summary: FIOS service is very, very bad. The image is not compressed so it looks good - if you can have it. Lately a lot pixilation with lines and small squares. The internet service - if you are able to make it work - is not as fast as they say it is. I have ... read more

  • FIOS TV ON-DEMAND

    Dec 30, 2010 by
    Not rated yet
    Pros: Instant gratification.
    Cons: Worst customer service ever.

    Summary: Warning to those who rent movies on FIOS TV ON Demand. It claims that you rent the movie for 30 days but after getting charged twice for the same movie I found out that as soon as you start watching the movie you only have 24 hours to finish ... read more

  • Fios TV Not Good:(

    Feb 16, 2010 by
    Rated Show
    Pros: Absolutely none.
    Cons: Staticky picture; non-existant customer service

    Summary: I ordered Fios TV with the hopes of clearer picture and no service interruptions from storms that I have experienced with satellite.  What a huge disappointment.  Staticky reception on HDTV and lines running through picture tube tvs.  ... read more

Showing 1-20 of 21 reviews
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