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Rated a Somewhat Helpful Review by the Epinions community
May 5, 2013
Pros: This is why COBRA is so expensive.
Cons: Everything - their business model, their call center, and their very existence.
Summary: It's at least validating to see that a year later nothing has changed with Ceridian. They still don't update insurance companies with current information and blame the employer's HR department for their delays. I can't see a single reason why this ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 29, 2012
Pros: Absolutely none.
Cons: Everything everyone has mentioned and more!!!
Summary: I've been trying for 2 months to get Ceridian to update my insurance carrier with proof of coverage so the insurance carrier can issue payment for a covered expense. I've made DOZENS of phone calls and spent HOURS on the phone and an update has ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 31, 2012
Pros: Are you kidding???
Cons: All of the above and what everyone else wrote.
Summary: I agree with all the rest of the reviews but I would like to know if there is a pattern with all these cancellations and problems. I'm thinking they looked at my pre-existing health problems, cost and number of monthly drugs, and decided I was too ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 9, 2010
Pros: none
Cons: delays, lies, incompetence, errors
Summary: I was laid off, so COBRA is suppose to kick in March 5. Should be simple enough to get the paperwork to sign up for COBRA, right? Wrong! Not if it is Ceridian who is involved. Five weeks and I still haven't seen any paperwork.I have ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 17, 2010
Pros: None that I am aware of
Cons: Mind-boggling red tape
Summary: I am going through their red tape process, trying to elect COBRA coverage through my previous employer. I really have to wonder if they are causing deliberate gaps in coverage through the delays they manufacture on their own.Consider the ... read more
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Rated a Helpful Review by the Epinions community
Dec 18, 2009
Pros: Tax Saving, pre-allocated $$
Cons: Headach, stress, faxes, stress and more stress and frustration. Worse than IRS audit.
Summary: I cannot begin to express my frustration, disgust, and dismay with Ceridian the company that administers our HSA services this year. I am not kidding when I say I have been on the phone for approximately 10 hr trying to resolve a denial of claim for ... read more
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Rated a Helpful Review by the Epinions community
Jul 28, 2009
Pros: They seem to be able to cash checks.
Cons: They won't do anything else.
Summary: I was laid off after a decade with my prior company, and for the first time in my life, have had to use COBRA. My understanding was that the coverage would be "seamless" -- but apparently I knew nothing about Ceridian! First of all, I was ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 12, 2009
Pros: There are none with the company!
Cons: They LIE, incompetence, risk lives, don't even have active website credentials!
Summary: I live less than 10 miles from Ceridian and I am ready to drive to their office right now! My husband lost his job in Dec 08 and we had to fight to get COBRA...his old employer broke all the federal laws and never notified Ceridian, Blue cross ... read more
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Rated a Helpful Review by the Epinions community
Apr 13, 2009
Pros: Good at stealing
Cons: Everything
Summary: This idiotic company sent me a letter dated 4/7/09 stating that my coverage end date should have been 3/31/09. And that they would continue coverage until 3/31/09. WHAT!!! Oh yeah, AND they sent me a bill for coverage up to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 31, 2009
Pros: None that I've seen yet.
Cons: Slow, inaccurate, with inept customer service reps.
Summary: This is the worst "vendor" I have ever dealt with and I am in the outsourcing business! I was downsized 12/15/08. I did not elect until almost 60 days was up on 2/12/9. Sent with postal tracking - highly recommended! - Then, nothing, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 12, 2009
Pros: I won't have to deal with them forever
Their practices create a good basis for litigation
Cons: Unproductive and ineffective customer service
Amateurish business process
Apparent culture of disrespect for its customers
Summary: My company switched to Ceridian to manage its health benefits and I have been trying for more than two months to get Ceridian to process authorization for my son's needed prescriptions without success. I have a special needs child who ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 13, 2008
Pros: gets your blood racing because they're cheating you and you have to use them
Cons: with Ceridian, you're never REALLY insured, yet you're out a load of cash
Summary: I have continuously paid my continuation of services premium to Ceridian for four months. Yet I have never been 'covered' according to my insurance company. I have also called Ceridian during each of the four months. They have assured me that they will ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 19, 2007
Pros: Friendly, informative call-center people.
Cons: Can't always fix your situation/not their fault always.
Summary: I turned 23 in October, so it was time to kiss coverage under my mom's insurance as dependent child goodbye. What follows are my adventures in electing COBRA continuation coverage: Individual Insurance Denied: Starting in August I began ... read more
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Rated a Helpful Review by the Epinions community
Mar 28, 2007
Pros: They are good at cashing checks
Cons: They update insurance carriers at their own slow pace
Summary: We have used Ceridian Cobra Continuation Services since August of 2006 and have found that the company is very slow in performing the services that we are paying for. After our dependant college student finished school, we signed up for continuation of ... read more
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Rated Show by the Epinions community Feb 22, 2013
Pros: None.
Cons: The entire company is a crock of BS.
Summary: This is the absolute WORST company I've ever had to deal with. If I could give them NO STARS or a HALF STAR, I WOULD! Their customer service is OF COURSE OUTSOURCED AND POSITIVELY DREADFUL and getting them to do their job is the most absurd thing in the
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Rated Show by the Epinions community Oct 19, 2012
Pros: Absolutely nothing positive to say.
Cons: Absolute Nightmare. Better off using your premiums as toilet paper.
Summary: I have never ever dealt with a company so utterly incompetent.It's frustrating because there is no choice or I would have left this disgraceful company long ago.I pay for my premiums about 10 days in advance. It is in their hands 5 days
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Rated Show by the Epinions community Oct 12, 2012
Pros: none
Cons: everything bad in a service industry
Summary: This is one of the worst call centers I have ever encountered. They give you one chance to miss a payment date but they cannot give you a simple answer in two weeks time. I have been put on hold for 15 mins at a time, I think they take other
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Rated Show by the Epinions community Aug 26, 2012
Pros: polite employees on phone
Cons: Late statements Payment link problem Expensive to pay by phone/online
Summary: I worry constantly that I won't be credited for my payment. Ceridian invoice arrives, consistenly late... 3 to 5 days before it is due. I can't mail a payment in for this reason or my coverage will be cancelled for late payment. I tried to make
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Rated Show by the Epinions community May 18, 2012
Pros: none
Cons: I feel like I'm taking crazy pills.
Summary: Have spent a month now trying to elect coverage. They wouldn't let me do it on the web. Sent in the paperwork and had to revise. They took care of it on the phone then somehow lost all the info, told me it would be 10 days, it's now
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Rated Show by the Epinions community Jul 29, 2011
Pros: None
Cons: Rude on phone
Not willing to help
Not knowledgeable on their own jargon used
Summary: Ceridian not only had the wrong montly rate but while they were trying to fix it, someone hacked my account info and they wouldn't fix
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Rated Show by the Epinions community Jul 16, 2011
Pros: none that i now of
Cons: Worst customer service experince on the planet
Summary: Hands down worst customer service experience I have ever had; has now been 3 weeks I have trying to get enrolled for my COBRA benefits. What is even more of a joke is my HR company who outsources to Ceridian, Ambrose LLC, bill themselves as the
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Rated Show by the Epinions community Jan 14, 2011
Pros: none
Cons: Everything everybody else has already stated.
Summary: They should not be allowed to be in business. It seems purposely set up to take your money and run. And only if you call again and again will you get them to contact your insurance company and update your coverage as active. Although
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Rated Show by the Epinions community Dec 28, 2010
Pros: NONE
Cons: Multiple delays in service including notification to insurance carriers
Summary: Ceridian has delayed and delayed in notifying my insurance carrier of my election of COBRA benefits which has resulted in 2 months of no coverage while they have collected over $1600. The representatives all give a different story - I have been told that
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Rated Show by the Epinions community Oct 4, 2010
Pros: polite
Cons: Robotic, party-line communication
no interest in actual customer service
Summary: I am currently in the process of appealing their denial of my COBRA election. I never received the election notice, they said "too bad, we sent it to the correct address, and it expired twenty days ago, so tough nuts." apparently that's all they are
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Rated Show by the Epinions community Jul 19, 2010
Pros: None
Cons: Please see above.....
Summary: Ceridian is the worst company ever! Do not choose it for anything! The staff positions would be better filled with elementary school children. These people cannot enter information correctly into their computer system nor answer a phone in a professional
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Rated Show by the Epinions community Feb 3, 2010
Pros: They have an email address and telephone flack catchers
Cons: Totally inept, arrogant, and without conscience
Summary: The topic is COBRA non administration. At this writing three months have passed, dozens of emails sent, dozens of calls made, Florida Consumer Protection contacted, Congressional Representative contacted, former employer beseached, and still Ceridian has
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Rated Show by the Epinions community Jan 26, 2010
Pros: Sympathetic account representatives. I would rather have my money.
Cons: Postitive resolutions are absolutely meaningless and do not result in payment.
Summary: I have been trying to recouperate the government subsidy for Cobra since August of 2009. I have had a case openned, resolved, and closed on Dec. 2, 2009, and still have not received reimbursement.The reps have been courteous,
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Rated Show by the Epinions community Sep 29, 2009
Pros: They actually have live people to talk to.
Cons: The representatives don't know anything and contradict one another.
Summary: After playing phone tag with HR from my company over getting my now 23 year old daughter continuation coverage, I finally found that I could not use the teleservice nor the web service--but rather had to use fax or email. This proved to be painful and
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Rated Show by the Epinions community Jun 8, 2009
Pros: There are no pros, this is most unprofessional place I have ever dealt with.
Cons: Improper payment processing. Thieves, reallocate money, no call backs. no response, just cut you off
Summary: Ceridian is the most dishonest company there is. cashed mycheck once than tried to cash multiple times. Have reallocated my money somewhere when no other payment was due and this was the first payment. They use these deceptive practices
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Rated Show by the Epinions community Jun 8, 2009
Pros: There are no pro's.
Cons: one more middle man a catch 22 nightmare.
Summary: Keeping my health insurance has been the worst experience of becoming unemployed. After two months of countless telephone calls and run around, over paying them and then waiting to be credited my former company changed from Ceridian to PayFlex for
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Rated Show by the Epinions community May 8, 2009
Pros: none
Cons: everything else
Summary: Completely incompetent. Customer service reps give conflicting information. They can’t get billing correct or on time. I even asked if they were doing this on purpose because no one could be that incompetent. Even their written mail directs you to
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Rated Show by the Epinions community Apr 16, 2009
Pros: Ablsolutely none.
Cons: See above
Summary: They take your meoney. Don't communicate with insurance carrier.Never start up health insurance. Using the "float" to make money for themselves. I have contacted the attorney general, congressmen and senators. They need to be
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Rated Show by the Epinions community Apr 15, 2009
Pros: None
Cons: Stupid system application.
Summary: Had COBRA coverage < one year ago. I needed that info for proof of continuing coverage. The gentleman on the phone was nice enough but the system he was using was worthless. To even get to him, I pressed a series of arbitrary
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Rated Show by the Epinions community Nov 13, 2008
Pros: THere are absolutely none
Cons: Everything. IT IS OWNED BY A HEDGE _FUND --need we say more?
Summary: Each month I send in my payment -- $900 for a couple !!! -- and each month Ceridian claims it never received it and cancel me. It has happened every month i have been on cobra.. I then call them, get infuriated, and send them the proof they signed for it
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Rated Show by the Epinions community Aug 20, 2008
Pros: none
Cons: liars, criminals, thieves
Summary: I've had the worst experience with these people. Like another person said, you are NEVER really covered but are out a whole lot of cash. I've been paying these jerks every month, and when I finally needed insurance found out from both my dental and
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Rated Show by the Epinions community Nov 16, 2007
Pros: Employer can dismiss itself from all responsibility to its former employees.
Cons: Outsourced administration of vital health care has become a nightmare to COBRA recipients. .
Summary: Ceridian is like a four letter word to me. I still do not have my continuation of coverage after two payments and enrolling prior to the date of termination from my employer. I had to cancel a cardiac procedure twice because of this "administrator" and
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Rated Show by the Epinions community Jul 21, 2007
Pros: They have a phone number
Cons: They have idiots that answer it.
Summary: My coverage ended on 5-26-07. I've sent 2 payments that should have me paid up through 7-26-07. (payments over 2050.00) BCBS has no record of any payments made and Ceridian keeps saying "2 weeks". I could get in my car and drive to St. Petersburg, Fl,
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Rated Show by the Epinions community Jun 21, 2007
Pros: NONE
Cons: YOU have to do all the work
Summary: I had to make multiple calls to make sure my healthcare eligibility went through (calling both Ceridian and the healthcare provider), and then a year later when I used my vision program, I found that this ALSO had never gone through, and again had to
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Rated Show by the Epinions community Sep 24, 2006
Pros: None...
Cons: Everything.. I am filing complaints in every state where I can possibly establish jurisdiction
Summary: An absolute nightmare. Dishonest, Deceptive, rendered medical advice that could have resulted in harm to my pregnant wife. Never informed us of HIPAA. Hid behind the "we are not an insurer, we just manage the account" quote. We still have not
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Rated Show by the Epinions community Sep 14, 2005
Pros: None. There was no option to choose any other program administrator.
Cons: Everything, but notably poor phone support. Critical issues still unresolved. An abomination.
Summary: After retiring from an Information Technology position due to serious health concerns, I needed to keep my medical insurance coverage from my former employer. Ceridian handled the COBRA continuation, and I mean by "handled", "was completely ineffectual
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