Highest Rated Review by the Community
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Rated a Helpful Review by the Epinions community Nov 14, 2003
Pros: Online account management, variety of funds available
Cons: Faulty customer service, overall service approach not well formulated
Summary: On two occasions, I needed to contact Mass Mutual to obtain and complete forms for a full surrender of my contract. Both times, there were problems with my forms that prevented processing of them. The first time, I sent in the wrong form. The second time, ... read more
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Not Yet Rated by the Epinions community
Jan 31, 2009
Pros: None, none, and none.
Cons: Extremely poor and self-serving account transfer; very weak password convention; no financial software download
Summary: My employer just changed from Wachovia to Mass Mutual for 401k plan administration. Naturally I was initially relieved given Wachovia's difficulties. Now that I finally have gotten into Mass Mutual's site, however, I am extremely ... read more
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- Express Reviews
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Not rated yet by the Epinions community Oct 5, 2010
Pros: Good advisor, decent selection, and customer support
Cons: No ETF's or Natural resource funds
Summary: The product offered a decent variety of selections, way more than my previous employers', and the advisor who met with me was surprisingly knowledgeable and got to know my situation before mentioning anything in terms of
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Rated Show by the Epinions community Mar 7, 2004
Pros: customer service, website
Cons: none
Summary: I have had my company 401(k) with them for the last few years and have always found them to be very helpful and they have a great website. I recently needed to take a distribution and they were very courteous and speedy in processing
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Rated Show by the Epinions community Mar 2, 2004
Pros: web site, investments, combined plans
Cons: call center hours could be longer
Summary: I have worked for 5 different employers and have been in 401(k) plans for all of them. The MassMutual program is by far the best of them all. The web site is awesome. I can see my 401(k) information and my defined benefit plan information on the same
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