Paychex Payroll Service

Pros: No Problem Getting Checks Cashed
Cons: Cant Follow Directions

My company has been using Paychex for as long as I have been at the clinic. They have gotten so bad that the office manager is tempted to do the payroll herself.

The hassle with this company far outweighs the convenience that it serves. It has...

Pros: Sort of takes care of running payroll
Cons: Poor customer service, didn't honor pricing promises, problems with tax returns

I am a small business owner and have three-four employees. I decided to use a payroll service rather than figure out all the filings and payments associated with a payroll and still believe this was a good move. Prior to Paychex, I used Advantage, and ...

Pros: Takes care of payroll headaches, accepts liability for tax errors
Cons: Can be a bit pricey for small businesses

Paychex was founded as a payroll service for small businesses. Although the company is national and publicly traded their focus has remained on small companies with 5-50 employees. I first encountered Paychex in the early 90s when I had a game design...

Pros: Great customer service
Cons: Only for small businesses

I own a small business and have used Paychex to handle my payroll for the last couple of years. I have done payroll myself in the past and I strongly recommend a small business owner choose an outside service like Paychex.

When I finally came...

Pros: They offer courier service. Their software program is easy to learn and use.
Cons: Poor customer service, untimely

I worked for a medium sized company which had about 150 employees. We decided to go with a payroll service rather than do inhouse payroll. After researching several payroll services, we chose Paychex based on their lower fees.

I was the...

Pros: They fixed their errors quickly. They have a great looking package, and sell it cleverly.
Cons: Salesman misleading, Software, HR Report Creating is not good by any stretch.

I have a medium sized company (48 employees), and signed up with Paychex because of everything their fancy salesman told me that they could do. They would not only do my payroll and taxes, but they had this awesome HR package that would take all of the ...

Pros: Easy processing,Printing massive amounts of paper reports and checks (Save the trees)
Cons: Billing scams, billing corrections to 60 days, electronic services cost extra, their automated calling computer.

I was a customer for nearly a year and they provide the worst service, most annoying billing model, and most frequent “Billing Errors” that I have ever experienced. We signed a contract that laid out a price per payroll however, the price we ...

Pros: Convenient for a small company, save time
Cons: I wish they could send pay stubs electronically to employees

I have used Paychex for many years, with my current company at least 5 years. I have had great service. I can say it is because of the sales rep I use. I have had the same girl the entire 5 years out of the New York location.We currently have ...

Pros: Hard to say if there are any.
Cons: Hours on the phone correcting their mistakes.

I became a Paychex client after they purchased Advantage Payroll. They came in and sold me on their HR product. What a waste of time and money. Total joke. They switched HR reps on me 3 times on about 3 months. If you want a cookie cutter handbook that ...

Pros: Good at resolving problems
Cons: Bad customer service and high prices

I have a small clinic in Atlanta with two employees and myself. I signed up with Paychex in because ...

Pros: Best fit for many
Cons: Can't think of any yet - always overcome obstacles

I have read the opinions of a few people here who don't have very high opinions of Paychex, and can't help to feel sorry for them for not being able to experience what I have with Paychex.

I have been with Paychex for two years. I am on a...

Pros: Good reports, easy to use forms and interface.
Cons: No discount for computer entry.

I run a medium sized organization, with a varying sized weekly payroll - anywhere from 25 to 80 people each week. When I started, we were using ADP for payroll - a disaster. Besides all the mistakes they continually made, the reports they provided were...

Pros: Customer service, sales rep knowledge, direct deposit, reports online
Cons: a bit pricey, sometimes hard to get an immediate response from your payroll specialist,

I've been using Paychex for quite some time now and they've been wonderful. I was told by a review that I should elaborate a little on what they do for me. I run a small business with 5 employees and they handle all the tax filings, for state and feds ...

Pros: None
Cons: Bad customer service, broken processing

I am an employee at a 180 person company that uses Paychex. They cannot resolve issues with my Flex Spending (FSA) submission, despite 4 calls and escalations. I submitted two FSA claims in the same envelope, one for 2007 and one for 2008. I sent this ...

Pros: Great HR Representative - fantastic. Great Management trainings GREAT CUSTOMER SERVICE!
Cons: None...wish it were free

Before I decided to try Paychex Premier Human Resource service I had tried a few different HR options. In deciding weather or not to try this program I wondered if I'd use everything it offered - If it was too good to be true - I even wondered if I would ...