Paychex Payroll Service

123 ratings (114 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • PAYCHEX GETTING WORSE INSTEAD OF BETTER

    Nov 23, 2000 by
    Rated a Very Helpful Review
    Pros: No Problem Getting Checks Cashed
    Cons: Cant Follow Directions

    Summary: My company has been using Paychex for as long as I have been at the clinic. They have gotten so bad that the office manager is tempted to do the payroll herself. The hassle with this company far outweighs the convenience that it serves. It has ... read more

  • Paychex sends me email with: YOUR A DUMB ASS . COM

    Jul 30, 2013 by
    Rated a Helpful Review
    Pros: They got back to me pretty quickly.
    Cons: They didn't provide any useful information.
    The response the provided included inappropriate content. 

    Summary: I went online to see about online payroll for a small business today. I just wanted to see what the pricing would be for online payroll for less than 5 employees. Paychex didn't have pricing on their website - which is frustrating enough. So I filled out ... read more

  • Beyond awful, multiple issues never resolved

    Oct 23, 2012 by
    Not yet rated.
    Pros: Employees are polite but clueless.
    Cons: Unorganized, poor website, no communication between depts.Poor service

    Summary: We decided to bite the bullet and sign up with a payroll service that can also handle our health insurance and COBRA in July of this year.   I have been literally in tears dealing with various departments trying to resolve endless problems.  I ... read more

  • Bait and Switch

    Apr 25, 2012 by
    Rated a Helpful Review
    Pros: My payroll is processed each month correctly.
    Cons: Broken promises.  Not any cheaper than ADP.

    Summary: At the beginning of this year, in a now obvious sales push, I was persuaded by a couple of Paychex salespersons to switch from ADP based on price and service.  Paychex touted itself as the champion of the small business person. As a small 2 person ... read more

  • Paychex Time and Labor Online

    Aug 4, 2011 by
    Not yet rated.
    Pros: Absolutely nothing!
    Cons: Everything about it! If I could, I would give it minus 5 stars!!! 

    Summary: Stay away from this horrible web based product! After they did a March, 2010 update, this program was so full of glitches it started to become amusing to see how many clock ins would change on their own! 8:00 am clock ins would change to 12:00 pm at ... read more

  • Paychex support is poor

    Apr 29, 2011 by
    Not yet rated.
    Pros: Friendly, personable sales staff
    Cons: Attention to detail and follow-through is very poor. 

    Summary: We have been with Paychex for payroll and wanted to streamline the record keeping so were open to Paychex handling the 401k.  The sales rep was friendly and personable - as has been everyone we've dealt with.  I was a little concerned that ... read more

  • Pray you never need to contact Paychex "Customer service"

    Mar 31, 2011 by
    Rated a Very Helpful Review
    Pros: -Human customer service representative was helpful and professional
    Cons: -Automated phone system is terrible
    -Emailing customer service is useless

    Summary: Background:The last company I worked for used Paychex for management of their employee retirement accounts.  Unfortunately, my former employer is now in the process of going out of business.  While my company was in business I ... read more

  • Courier Service is Horrible!

    Jan 19, 2011 by
    Not yet rated.
    Pros: Convenient. Courteous
    Cons: Courier service is horrible.  Show up whenever. 

    Summary: We have been using Paychex for about 7 months now.  While the staff at paychex is usually very courteous, their courier service is awful.I am usually the only one in the office (small business) and I have to wait around for them to show up ... read more

  • Truly unacceptable.

    Dec 1, 2010 by
    Rated a Very Helpful Review
    Pros: They are very good at sales.
    Cons: Look at 'review body'.

    Summary: Paychex has provided us with truly unacceptable service. Their customer service alone is in the "failing" category. But they have not paid our taxes correctly, they have taken too much from our business account, they have not authorized the checks (thus ... read more

  • Paychex SUCKS! Dont even think about it!

    Oct 1, 2010 by
    Not yet rated.
    Pros: Lots of extras like workers comp, 401K, paychecks mailed to you at your location.
    Cons: You will pay at a unrealistic price! Call a accountant instead to save money!

    Summary: Don't trust the initial salesman, once your locked in you are transfered to another person of lower quality, this person will handle your payroll because they are nearer to you. That "new" person that they brag about is no where near the ... read more

  • Lookout for that upsell!!

    Jun 23, 2010 by
    Rated a Very Helpful Review
    Pros: Payroll is decent, nice reports, decent customer service
    Cons: 401k = NIGHTMARE - They accept no responsibility

    Summary: I've been using Paychex for a few years and haven't had any issues - with their payroll!  The only time I'd ever hear from the salesrep was when he was looking to upsell me.  I've heard about their Workers Comp stuff and their S125 and their ... read more

  • PAYCHEX ROCHESTER ONLY GETTING WORSE!

    May 20, 2010 by
    Not yet rated.
    Pros: Thankfully, I have a very good specialist in the Jersey Office. 
    Cons: The lack of response is the most unprofessional treatment I have ever received.

    Summary: I have been a PayChex client since 1992.  At one point, I thought they were the best thing since sliced bread but WOW  -  HAS MY OPINION CHANGED !!!I am using the PayLink Product, which is their "core" program.  I have been ... read more

  • Mistake took all my money, overdrawn 50k, won't return funds

    Jan 16, 2010 by
    Rated a Very Helpful Review
    Pros: They are friendly to talk to
    Cons: Won't return funds

    Summary: Paychex processes payroll for my single-employee company on a quarterly basis.  For the last 3 years, service has been fine, but they have increased the processing charges without notifying me.For Q4 of 2010, I called in my quarterly payroll of ... read more

  • "Let's take out the human element so we (Paychex) don't have to remember.""

    Dec 11, 2009 by
    Not yet rated.
    Pros: They pay the withholding taxes.
    Cons: Endless mistakes for which Paychex does not own up to.

    Summary: "Let's take out the human element and then we don't have to remember." These are actual words spoken to me by a Paychex specialist. More than a month ago, a Paychex employee made an error on our payroll. Three payrolls later, the mistake has still not ... read more

  • STILL NO PAY CHECKS

    Dec 1, 2009 by
    Not yet rated.
    Pros: Paychex processes all of your tax deposits and does the quarterly/annual reports for you. 
    Cons: Paychex does not have good quality control.

    Summary: We are a small business and have used Paychex for 8 years.  The past year has been a nightmare.  Our June 15th payroll was not processed so employees were paid late.  Our November payroll was not processed, employees paid late.  Our ... read more

  • Horrible, worthless, more trouble then worth

    Aug 18, 2009 by
    Not yet rated.
    Pros: No Pros
    Cons: ALL CONS

    Summary: Changed from a sole-proprietorship to incorporation.  They closed out the old account and started the new. The old PAYCHEX account was supposed to close out end of 4th Quarter 2008 and begin the new in the begining of the 1st QTR of 2009.  Well ... read more

  • Worst Company to work with EVER!

    May 16, 2009 by
    Rated a Very Helpful Review
    Pros: Easy processing,Printing massive amounts of paper reports and checks (Save the trees)
    Cons: Billing scams, billing corrections to 60 days, electronic services cost extra, their automated calling computer.

    Summary: I was a customer for nearly a year and they provide the worst service, most annoying billing model, and most frequent “Billing Errors” that I have ever experienced. We signed a contract that laid out a price per payroll however, the price we ... read more

  • Accountant says "I'm sorry"

    Apr 25, 2009 by
    Not yet rated.
    Pros: Shiny sales people.
    Cons: Shiny sales people are not honest! 

    Summary: For years we have sent our clients to PayChex not knowing how bad it was getting.  We have a small CPA firm and had several payroll accounts.  We recommended PayChex because of the "expanded" services we were not able to give our clients. ... read more

  • Paychex Flex Plan is absolutely horrible

    Jan 22, 2009 by
    Not yet rated.
    Pros: I get my paycheck on time.
    Cons: The Flex Plan adminstration is very frustrating.

    Summary: Our company changed to Paychex in 2008 and this included the Flexible Spending Plan.  Paychex had lower payroll costs.  I never had a problem with the previous Flexible Plan Admintration but Paychex is absolutely the worst.  Due to ... read more

  • Paychex is a helping hand for a small company

    Sep 30, 2008 by
    Rated a Very Helpful Review
    Pros: Convenient for a small company, save time
    Cons: I wish they could send pay stubs electronically to employees

    Summary: I have used Paychex for many years, with my current company at least 5 years. I have had great service. I can say it is because of the sales rep I use. I have had the same girl the entire 5 years out of the New York location.We currently have ... read more

  • Paychex customer service is bad

    Mar 11, 2008 by
    Rated a Helpful Review
    Pros: None
    Cons: Bad customer service, broken processing

    Summary: I am an employee at a 180 person company that uses Paychex. They cannot resolve issues with my Flex Spending (FSA) submission, despite 4 calls and escalations. I submitted two FSA claims in the same envelope, one for 2007 and one for 2008. I sent this ... read more

Showing 1-20 of 114 reviews
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