DHL USA

Pros: Right on time, as guaranteed
Cons: Pricing not competitive and tracking system is worthless

I order quite a few computer parts and electronics via online stores and therefore have had an opportunity to be on the receiving end of many, many packages. These packages have been shipped via a multitude of shippers, so I have had a chance to ...

Pros: They’re less expensive than Brown and Fedex
Cons: They are willing to trash $100,000 in annual business for $600 in late bills.

August 11, 2006: DHL is now attempting to DESTROY it's customer base. We've decided to find alternatives. The part below the plusses (++++) is the original review. For the record, we do over $100,000 in business with DHL annually. Our corporate cash ...

Pros: Cheaper than UPS or FedEx.
Cons: We haven't received an on-time delivery yet.

I have this expectation when it comes to shipping packages. I expect them to get where they’re going. My luck with UPS has never been the best (they seem to be experts at breaking whatever I ...

Pros: On time delivery for the most part, decent prices on shipping.
Cons: Need better tracking for customer service if package is lost.

If Mae West was DHL, she would have said, "When I'm good, I'm very good but when I'm bad, I'm dreadful." I had the perfect review prepared for DHL then they had the sheer audacity to improve their service (at least for now). I'm still publishing the ...

Pros: Sometimes it works
Cons: Shipping times are dependent on locations, not any scheduled times; ordering supplies have to be done 3 or 4 times before supplies arrive; DHL servers are horribly slow

::NOTE::
This review is primarily focused on the DHL Web-Shipping and Customer Service aspects of DHL.

[updated 7 Sept 2000] Scroll down to the bottom to read the new information that I've acquired since I first...

Pros: Nice yellow on the trucks
Cons: Late delivery, 21 day refund policy

Every year for the last 3 years my daughter has qualified and competed in the AA Championship Swim Meet held in Las Vegas, Nevada the second weekend in December. This year we were both looking forward to going and staying in the Luxor Hotel as I ...

Pros: Dynamic organization, Reliability, safety, convenience, great customer service
Cons: No Complaint...You try it and you'll tell others...

I remember the day when I had to receive an airplane from some of my friends in Wisconsin. I had to board an airplane the next day for Wisconsin. At noon time, I received a phone call from my friends announcing that they had found this great deal. So...

Pros: DHL ADVERTISES "superior service"
Cons: Bill padding. Non-responsive customer service. You can do better!

We average shipping 40 parcels per month. Airborne was our preferred carrier. Pricing was reasonable and delivery was "as promised." Too bad DHL bought them out. We carry each "second day" parcel to a DHL drop box. Inevitably EVERY parcel has a $3.00 ...

Pros: They picked my package up at my house(just like UPS and FED EX)
Cons: Delivery is late and or damaged.

You can use DHL USA if you don't need for your package to arrive on the day that you planned for it to arrive. For example if you choose next day because you need it there the next day, or are you alright if it arrives 2 or 3 days later. I sent a ...

Pros: Cheaper rates than UPS No 101 questions about package like UPS
Cons: Lost Packages

I recently sold a couple of items on Ebay that required me to ship with a carrier other than USPS. I called UPS and they wanted so much info on the packages I was shipping. So I decided to use DHL instead. They picked up on the day they said they would. ...

Pros: None.
Cons: Illegal padding of shipping invoices. Very poor customer service response.

I run a small business and ship 50 packages per month. I have had a DHL account for about 3 months now and in that time, I have had to dispute an overwhelming 75% of my invoices. I print out my waybills online and leave ALL of my parcels with a DHL ...

Pros: None that I can think of
Cons: Fails to deliver packages or leaves them outside your door to get stolen.

My experience with DHL has been pretty bad. Recently I ordered a digital camera from Dell via the Internet plus various other stuff. DHL delivered the package but instead of knocking on my door and asking for a signature they just left the packages in ...

Pros: On time. Cheaper. Outstanding customer service. Safe. Tracking.
Cons: Billing is confusing until learned. Website is slow. International shipping is high.

I LOVE DHL. I'm an eBay Powerseller and I turned all of my business over to them earlier this year and so far I haven't had a single problem. No lost items or damage. I changed over to DHL because of prices with UPS and damages with USPS. UPS ...

Pros: Excellent delivery time, good tracking, same day pick-up cheaper than all others.
Cons: Claims dept. hard to deal with. $3 charge per package

Thank goodness, a place to vent about DHL! We spend about $2000/month shipping our products with DHL. Hundreds of large, expensive packages shipped with a minimum of problems....until now. First claim for a $1500 Art Deco floor lamp, sold on Ebay. ...

Pros: Free computer, cheap and reliable
Cons: Exra fees, complicated program

The company I worked for decided to switch from UPS to DHL because of the price difference. The first thing we noticed about DHL when we switched over is the new computer, monitor, label printer, laserjet printer, and electronic scale they provided ...