DHL USA Overnight

Pros: good web-site
Cons: terrible shipping, very expensive, damaged all my products, acted like they didn't do anything wrong

I use shipping companies all the time in the current job that I have. In fact, with nearly any position I have ever had in the workplace, I have worked with shipping companies to both receive products quickly, and to have them sent out to requested ...

Pros: Online Tracking, Great Customer Service, On-time packages, Reasonable rates
Cons: none

I work for a Japanese steamship company in the Regional Documentation Department. Our job is to produce the Bills of Lading to our customers in a timely manner. This includes not only producing the actual bills, but also delivering it to the...

Pros: cheap
Cons: inefficient, unapologetic, unwilling to do extra to fix a mistake,

My company decided to use DHL as their overnight carrier. 1. Local overnight - deposited in their pick up box disappeared - never to be found again 2. Local overnight - a week later deposited in their pick up box - same as before (I assumed the first ...

Pros: There ARE caring employees in the company.
Cons: The company is overall INCOMPETENT.

On December 26, here in Florida, we took our package, a notebook computer, to one of DHL's pickup locations for OVERNIGHT delivery to be delivered to the computer's manufacture for repair in California. Due to the holiday (Monday reserved for Christmas ...

Pros: Not a One
Cons: Every aspect of the Customer Service and Operations

I'll try to make this review coherent, but my experience with this company was so bad that thinking about it still makes my blood boil a month later.

I rushed out of the house on business trip that my mother, sister and nephew were joining me...

Pros: none
Cons: unfriendly unprofessional, rude

We ordered a gift from a online store and they ship via DHL. We selected 2nd day air shipping. Paying $12.95 for the service to make sure that it made it here in time for Christmas. We ordered the item on 12/15/05 and today on 12/21/05 we checked the ...

Pros: Relatively cheap rates.
Cons: Unproffesional customer service, delivery people lack package care.

Again I must write about DHL's unprofessional service. This is the second time I had the unfortunate luck in having to deal with DHL. The first time I wrote about how the DHL delivery guy literally threw my $3000 notebook computer 5 feet in the air into...

Pros: None.
Cons: Delivery or lack thereof, customer service is indifferent to any complaints. Scheduled times mean nothing.

If I could give this company NO stars then I would. This is the poorest excuse for a shipping company I have ever dealt with. I tried them about 6 years ago when living in Dallas. They delivered a notebook computer that I had ordered to the wrong ...

Pros: Absolutley none.
Cons: Just read and you'll understand.

I purchased a wonderfully new laptop from a company. They use DHL for their product shipments. Ok fine. I'm 1 for 2 with DHL lifetime, 1 private and 1 for a company I worked for. Private was the good one, ontime and not a crumpled edge on the package ...

Pros: None
Cons: unreliable, dishonest, misrepresentation of services, possible thieves

A few weeks ago I contacted Dell because my my computer was acting up and the mouse wouldn't work.After much time and effort, Dell decided the best they could do was send out another mouse.Dell will usually tell you that your product will be delivered ...

Pros: Ugly colored trucks stand out in rain
Cons: Web site is awful, phone tree in just a circle with no service

This has to be the worst company I have ever had the misfortune of dealing with. They forgot to pick up the package I had ordered on Dec. 30th, 2005. On Jan 6th they were asked again to pick up package and stated there was a shipping discrepancy and ...

Pros: NONE
Cons: Unprofessional, they flat out lie.

DHL was used by my husband's company to overnight us a paycheck. I was home all day waiting on the envelope so that I could run right to the bank with it ! I tracked the package all day. It left the local DHL depot at 7:30 am and was in transit all ...

Pros: None
Cons: Everything else imaginable. Poor customer service, lying reps, lazy couriers, missing package, wrong delivery

First of all, the tracking on the website is a joke. I don't know why they even bother. Secondly, they messed up my orders twice. First, they handed my $2,400 laptop to my neighbor who basically stole it and didn't inform me it arrived at his house. ...

Pros: Really can't think of any, their ineptitude has cost me days lost on the job
Cons: See above.

My company unwisely has decided to use DHL as their main shipper for air and ground shipments under 150 lbs weight. Over the years that I have been forced to use them to ship my tools, they have lost them for up to a week at a time. Once I shipped from ...

Pros: It got here.
Cons: Have other people deliver, next day isn't guaranteed.

I needed a reinstall CD for my Dell PC. They said it would be shipped today and at my house tomorrow, for free. I know, it's a great offer. I took them up on it. They shipped it the same day, so Dell is not responsible at all. Then the problems started. ...

Pros: Cheap
Cons: This company is unreliable and inefficient

This company is unreliable and inefficient. I've had 4 packages delivered to my residence (well almost, still waiting for the one from DHL) in the last week. I ordered computer components from an online vendor; the only overnight option they offered was ...

Pros: UPS and FEDEX can do the job!
Cons: Bad bad bad drivers. Customer service, all bubbly and happy. Creepy!

My husband's Beer of the Month Club delivery was supposed to be delivered by DHL (1 pkg every 3 months). I work in a business that has a confidential location and is very high security. DHL called me several times at home about having the package ...

Pros: none I can think of.
Cons: Ignores contract rates, loses packages, double bills, turns accounts in good stand over to collection.

DHL will quote you a good rate. Too bad it makes no difference. The first package shipped with them they lost. Then the refund did not cover the cost of replacing it. After shipping with DHL for about a year, they suddenly put the account on ...

Pros: Can't think of any
Cons: Total incompetence, idiots, don't care, want you to figure out their mistakes for them

I am in the middle of a DHL nightmare. I have an account set up through a DHL reseller for better shipping rates. I am on automatic bill payment by ACH deduction from my bank account from the reseller. I have been shipping an average of about 2 to 3 ...

Pros: This company is great at facilitating bitter resentment, four-letter expletives, and company induced frustration.
Cons: I wouldn't be able to accurately describe my experience even in a doctoral dissertation.

I've used DHL once, and let me tell you, that one time was more than enough to show me their complete ineptitude and lack of service. It was second-day delivery and took one week for it to finally arrive. I checked online to find that it was shipped from ...

Pros: None
Cons: No response from DHL

On May 4th of this year a DHL Driver (The Fleet Inc.) delivered a package to my home on 486 Hyland Drive, Castle Rock, Colorado. I live in Castle Pines Village, a private gated community. As the driver was leaving my driveway she ran over my 4 month old ...

Pros: frustration,headaches,terrible service
Cons: slow,,who's in charge, no one seems to take any responsibility?

I had a package that I paid to have overnight. My wife is pregnant and we wanted the package (a fetal doppler) so we can hear the baby's heart beat. Knowing that the baby's alive is very reassuring for any mother to be.The next morning I looked up the ...

Pros: well dressed execs on trans atlantic flights
Cons: poor service, terrible feedback, awful drivers, slow, uncaring. etc etc etc

Recently after meeting with a DHL exec on a trip to NYC I switched our courier service to DHL. Things were ok at best for about a week until a package sent to Vancouver, Canada took 26 days to reach it's destination. We tried to complain but we were told that DHL is suffering growing pains through their acquisitions of Airborne Express and Mayne Logistics in Canada and that we just have to deal with it. 24 years in business I have never dealt with this type customer service or shall I say non-service.
Because of this pitiful response I have launched a website to deal with DHL complaints http://www.dhlcomplaints.com
I would not recommend this company to anyone.

Pros: None
Cons: Overnight delivery took 3 days, no apologies or explanation

My husband ordered flowers for me for Valentine's Day through ftd.com to be sent to me at my office. They were sent from their warehouse in Georgia using DHL Next Day Delivery. According to DHL tracking, the flowers arrived in the DHL West Hartford facility on February 14, 2006 at 7:37AM and were with the delivery courier that same day at 9:53AM. I receive the flowers today, February 16, at 11:45AM. The flowers were 2 days late, wilted, and no explanation was given as to why it took over 48 hours for them to be delivered. I've had other bad experiences with DHL prior to this, but this takes the cake. Do yourself a favor: if you want overnight delivery guaranteed, go to FedEx or the USPS. If you want hassles and heartache, use DHL.

Pros: none
Cons: misrepresentation of delivery times, and VERY SLOW delivery. Unbelievable...nothing like FedEx or UPS. BAD

Terrible Service! DHL reported to me that the item would arrive on a certain day. I took the afternoon off from work so package would not set outside. NO PACKAGE. Checked web site, deliver date changed by two days THIS AFTERNOON...called DHL. Package was delivered to POST OFFICE under a new partnership agreement with USPS. Delivery delayed and misrepresented by DHL. BAD, BAD, BAD service. A drunken turtle could move faster!

Pros: Nothing to be pro for
Cons: No one should use this company. They do not accept responsibility for their work.

How is it possible to deliver a high Dollar value package to a different town with different name and different ZIP code about 55 miles apart. Oh well, DHL is well capable of doing that.
I check their internet site and see that they have delivered the package at 1:30 PM. I had taken the day off to be home to receive the package, no one shows up!!!
When I call DHL's customer service, they tell me the driver who wrongfully delivered my package to different town has gone home. Tomorrow he will back track the package and bring it to me. I asked, what if the package has been opened up. She says oh well, you have the right not to accept the package. GOOD GOD, what do I suppose to tell this idiot now?

Pros: Easy to contact
Cons: poor service

My overnight, prepaid shipping took 2 days to deliver. The telephone operator was very talkative and helpful. However, the computer systems went down at their Houston location and her comment was, "Good Lord, I'd hate to be in Houston," this comment inspiring me with such confidence. No! Thus, I was unable to track my package and find out where it was at. I was told I would receive a phone call when the item was delivered, a phone call I never received. I finally had to call the location of the delivery to see if they had received it, which they had. I would not recommend this service. There is only one place to send DHL in my area and when an overnight is not sent overnight, that is simply bad business.

Pros: none i can think of
Cons: incompetence, late delivery, lazy, inept

Avoid DHL.

Their customer service demonstrated its incompetence by telling me to leave a note on my door directing delivery, which the driver ignored.

The pickup location was supposed to be on the tag, and the driver circle it, but the location wasn't filled in.

The main "customer (DIS)service" number was unable to reach the branch office, and promised me a call that never happened.

This is an express shipping service, part of the german poste office, that needs to be avoided!

Pros: None
Cons: They cannot provide the service that they advertise.

I shipped my wedding dress via DHL to Hawaii... big mistake. Before I shipped my dress via DHL, I called the company to make sure that 1. they delivered to that location and 2. that they could get my dress there by a certain date -- it HAD to be there by a certain date. "No, problem." was what I was told by the DHL rep.

My dress arrived 3 days after it was supposed to -- too late to be used for what I was sending it for.

DHL single-handedly ruined my wedding.

Pros: Zero
Cons: Poor service. Disorganized.

I needed a laptop battery for going out of town on a working vacation. I have never used DHL before so I didn't think it would be a problem to pay extra for the next day delivery. What a mistake! The tracking number in my e-mail said my battery was with the courier all day. Nothing comes. By 8 pm I call and lo and behold, no one knows anything at DHL. I have to leave early the next day so I tell them that now they will need to hold on to it until I got back. They somehow got the notion I was supposed to pick up the battery in some weird location. I had to call them yet again when my vacation was done and tell them they needed to deliver it to my address, they had already screwed up, and I was not going to drive anywhere to pick up anything. So here I am, waiting for the battery to arrive and wondering if it ever will. I will never use DHL again. I have never, ever had this kind of trouble with any other delivery company.

Pros: Their express envelopes are USC colors
Cons: Everything else

This is the second time in 3 years that DHL has screwed up the delivery of bowl game tickets sent out by the University of Southern California. In 2004, one of their drivers falsified computer records of delivery attempts only to be caught by a vigilent supervisor. This time, they delivered my tickets for the National Championship Game at the Rose Bowl to someone's business rather than my residence. The only way I even knew about it was when I tracked the order, I found out it had been signed for by someone's receptionist!!! The branch manager retrieved the order and hand delivered it to me but made no attempt at even a feeble apology. When I asked him if he was aware of what he had in his hand, he just glared at me. Two messed up encounters in three attempts??? You would almost have to TRY to be this incompetent!

Pros: NONE
Cons: Horrible customer service from beginning to end!!

I will never use DHL again. I have worked with them on two occasions and in both incidents I had to make numerous phone calls to get my delivery! Their customer service reps are useless and do NOT provide a service!

Pros: At least they've never completely lost anything, yet.
Cons: They're late. They know they're late. They just don't care.

With DHL, overnight doesn't mean what you think it means. DHL just doesn't have the infrastructure to get the job done. Especially during rush periods, use someone else. As for their on-time "guarantee" if you ever actually read the terms it is anything but a guarantee. On my most recent "overnight" package, it rode around on their truck all day and then they just ran out of time so they took it back to the station and say they will try to deliver it tomorrow. I was here all day waiting. They just never got here so now they suggest I wait tomorrow instead. I really do feel sorry for their customer service people. But the fact remains the same - they just don't have the ability to be trusted with anything important.

Pros: Cheaper than UPS
Cons: Dont use them if you want your packages on time

I recently shipped four packages in the US using DHL. These packages were supposed to arrive within two days of shipping.The packages were going from California to Arizona. Tracking showed that packed shipped from California to Salt Lake City, then to Ohio then back to Arizona. What is that all about? Much to my dismay each package did not arrive for 7 days. DHL had no excuse except to tell me they were on their way?? I will never use them again!

Pros: Cheaper, but not worth the cost!!
Cons: Late, late, late, late, late, late and no appreciation or consideration for customers!

I will make a very long story very short: my company used to ship with DHL Express because of their cheaper rates. However, due to EXCESSIVE late packages (approx. 30 packages within a 4 month period totaling in a little over $5,000 of losses for my company) we switched to Fedex and couldn't be happier (only 2 late packages in 18 months!!). We are a company that spends approx. $60,000.00/year on overnight shipping.

DHL = Doesn't really know what OVERNIGHT means. Pays NO claims, no refunds on value protection that they do not honor, and ACTUALLY TOLD ME TO FIND ANOTHER CARRIER WHEN I COMPLAINED!!!

FEDEX = An absolute dream!! Cost a little more, but it is well worth it!!

Pros: Yellow trucks are easy to see on the road.
Cons: Too many to mention. Not reliable, incompetent.

My company was convinced to go with DHL as they were trying to "buy" business from UPS. We tried them for 6 - 8 months and found them beyond incompetent. Overnight and 2-day air was virtually non existent. We had multiple packages lost and damaged. We switched back to UPS, paid a little bit more but certainly feel we get more. As a result of trying them on approx. 1200 shipments I would not use them if they delivered for free.

Pros: There are none, I always request that products not be shipped DHL.
Cons: Everything, no punctuality, no service, rude drivers. This service needs to go away.

I was expecting a box to be delivered from the computer company so I could ship my laptop in for service. About a week later I found the box halfway down my driveway in some tall grass........it had rained so the box was wet..... my driveway is about 500 ft long and the driver apparently came halfway and tossed the box into the brush to the side. Pathetic........When I went to a shipping office of SHL to complain...I was told the "the drivers are wild, nothing we can do!"

Pros: Slightly lower price than UPS or Fedex
Cons: Missed Delivery. Still has not replaced the prepaid Ship Ready envelope

Not only did DHL miss the delivery deadline by a day. (Overnight came one day late)
but when I called to put in a claim for a replacement Ship Ready Envelope, they told me it takes 21 BUSINESS days to investigate the claim.

Now one could track it on their website and see that they missed the delivery date.

Worst customer service of all of the overnight carriers by far.
Not ready for prime time, this company needs a lot of work.
Overnight delivery is a premium time sensitive SERVICE business and this company does not understand that at all.

Pros: None
Cons: Very unprofessional, unreliable

I am really frustrated with their "overnight" delivery service.

I was expecting a very important document, and the sender informed me that the package would be delivered with DHL overnight service, and it would come before 10:30am the next day. So I didn't go to work, and I stayed at home until 1:00pm, no one showed up, so I contacted them and the sender, and the information I got was that the package was sent to a "wrong distribution center", and DHL will deliver it between 2:00 and 5:00pm in the afternoon. I figured, ok, as long as I can get the package, no big deal. Silly me! I waited again until 5:00pm, of course no one showed up. I still haven't got the package yet!!!! Nothing is delivered!!!!

The unprofessional services by DHL really stunned me. They don't keep their promises, which should come the first priority for business like theirs. That also makes me wonder how come they are still in the business.

Pros: None
Cons: None

DHL is Sucks, I have used these guys a few times and unfortunately they never fulfilled their commitments

1) Important RFP document shipped from NJ to SanJoe by overnite 10AM delivery, never got delivered and when I spoke to the customer support the only answer they had was we will refund you. But what to the loss, I lost a 2M business

2) A personnel cheque shipped overnite and got delivered in a week.

You guys decide what you want to do.

Pros: There is no upside to DHL.
Cons: Everything. They lie, they never show up.

DHL has never been able to deliver a package to me with out it turning into a drama. This time they 'attempted' delivery but claim I was not home. I know for a fact that I was home at least 2 of them times. I directed them to deliver package to my neighbor who is a homebody. They agreed, yet they 'attemped' delivery and said no one was home. BULL. She never left. No attempted delivery notice was left any of the 4 times. So.. DHL claims they tried to deliver, yet in reality they never even bother to come try to deliver.

Pros: DHL is the best company if you're looking for lost, delayed packages.
Cons: They should be closed down. Customer service after hours is a joke.

I made 2 orders through Dell Dec. 23 and paid for next day service. One order came in by UPS on the 24th. I'm still waiting for DHL. They were closed on Christmas day, but Dec. 26th went by, then Dec. 27th. went by, customer service said there was a delay, unknown what the delay was but it's the 28th of Dec. I wonder if it will arrive today. Dell should be a shame for doing business with DHL. Avoid this company at all cost.

Pros: Nice phone waiting music.
Cons: Complete failure of promised delivery.

Ordered a gift for overnight delivery to Little Rock, AR. According to DHL's tracking web site, it arrived in Little Rock today at 8:40 a.m. I live six miles from the airport, yet DHL was unable to complete the delivery. When I called about it, the DHL representative first claimed it was delayed by inclement weather. When I directed them to their own information and pointed out that there had been no inclement weather within 150 miles of Little Rock, they said I needed to contact the shipper. Unreliable and, apparently, dishonest. Not recommended for anything important.

Pros: NON - SHIPPER BEWARE
Cons: They'll drop a destroyed item off and RUN LIKE HELL

DHL dropped off a destroyed box, the item was obviously damaged. When reported to DHL I got the biggest run around which basically resulted in tough luck we delivered it. The process to file a claim is way too long for a small business. Bottom line I paid an 80 dollars shipping fee only for DHL to take my money and destroy the item.

SHIPPER BEWARE

THEY'LL DROP A DESTROYED ITEM OFF AND RUN LIKE HELL

Pros: They're great at lying.
Cons: Liars, liars, liars

It's only been a week, but still no package. DHL attempted delivery at the local post office when it was closed on a Friday. The post office's hours are posted on the door. On Monday the package was returned to the facility. On Tuesday, they once again attempted delivery during normal business hours, but indicated the post office was closed - at 10:16 AM on a Tuesday! I called DHL to question the attempted delivery and was told that the courier would attempt another delivery in the afternoon. They lied. This morning I called DHL again and was told that the package doesn't necessarily go to the local post office and they have no way of determining to which post office it actually does goes. I can't believe how much the customer representatives lie to cover up the incompetence of their service.

Pros: NOTHING AT ALL!!!
Cons: EVERYTHING...

They promised my mom the package would arrive to my city within 48 hours. It's been now over 72 hours and my package is stuck in the wrong customs and NOBODY wants to help me out.
Stay away if you can... from now on I will only use Fedex.

Pros: absolutely none
Cons: zero accountability

I used DHL to sends a hard copy of a contract bid. As a commissioned salesperson, my pay is directly affected by sales. DHL lost the envelope, they still haven't admitted it. When I asked why I had to call and ask where the package was, I was told that they can't keep track of all the packages! Unbelievable! I missed the close date of the contract! The other reviewers are right, shipping with DHL is like playing Russian roulette!
Their tracking agent still refuses to return my calls!
I honestly despise this company, and will never use them again. I may as well have thrown the envelope out the window and prayed it would find it's way on it's own.

Pros: Better pricing and faster service
Cons: Can't use them to some remote areas

We have used 3 different shippers in the past. DHL is the
definite winner. Not only do our overnight packages arrive on time, but many of our 2nd Day shipments arrive overnight. If we do have any problems, the customer service people have always gotten back to us very quickly.
We never had this kind of service from the other 2 shippers.
I'm still waiting for a refund on a lost package from UPS-
lost 11/04. I recommend DHL to everyone, especially if you
are shipping across the country. Shipping is a big expense for us and we have been able to save money & time with DHL.

Pros: They have multiple sets of Exclusions and conditions
Cons: THE DO NOT STAND BEHIND THEIR SERVICES!

If your relatives, friends or loved ones are waiting for your packages sent by DHL, they may be waiting a long time!
DO NOT BUY INSURANCE FROM THEM!
They DO NOT STAND BEHIND their word!
So by all means ship by anyone else but DHL!!!!!!!!!!!!
They LOST MY PACKAGE IN SEPTEMBER it was insured, and they told me to go pound salt!
If you plan on shipping DHL, and insure your package be sure and have a legal advisor!
DO NOT USE THEM!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros: NONE
Cons: Can't ever deliver a package on time as promised (and paid for)

Ordered ink cartridges and paid for 2nd day delivery. This is now past the 2nd business day and still no delivery. DHL tracking shows attempted delivery yesterday (not true as I was home ALL DAY. DHL site indicates out for delivery again today but again no one showed up!! I have sent e-mails and called DHL with NO RESULTS. I believe that the DHL contractors in Bridgeville, DE just deliver when they feel like it!!! This is the second time I've had trouble with deliveries from the same place!! They just like charging almost ten dollars for second day delivery and delivering whenever it's convenient for them.

Pros: Absolutely none
Cons: Unreliable, disorganized, not helpful, lazy and just generally bad.

DHL is the most incompetent organization I have ever dealt with. They have either lost or have delivered late every package that has ever been shipped to me through them. Unfortunately, Amazon is starting to use them more often and although I love Amazon, I cannot continue to shop there as long as they are using DHL.

Pros: NONE
Cons: YUCK

Well, since my last post, We have filed a civil suit in court, DHL waited until the last minute to answer the complaint, then wanted an extension to reply, finally did, and said my case was unfounded, humm I paid for insurance, they lost the package, and they will not pay for the lost item, UNFOUNDED?????????????????????
DO NOT USE THESE PEOPLE.
Hopefully the Judge will see through their corporate smoke screen of lies.

Pros: They know how to deliver a box.
Cons: Didn't knock. Website says I signed for the box, I didn't. Item missing. Denies responsibility.

Left my dell laptop box at the door, empty, didn't knock, ask for signature, etc... DHL claims delivery person not responsible for anything besides leaving the package. They never told dell when the laptop arrived at their shipping center, so I was left in the dark as to where the laptop was once it was shipped. Once the box was here I was left without a laptop. Fortunately Dell rocks and is going to send another one in 2 weeks after an investigation, but unfortunately they only ship DHL. Who knows if I'll get the 2nd laptop. First experience with DHL, will never willing ship via DHL again.

Pros: Can't think of any.
Cons: They apparently don't care and do not follow their own requirements.

Having received a notice that they had made several attempts to contact me, for which there were no notices left or documentation, I attempted to call the number found on their single notice. The number would not answer. Anticipating a second attempt, as with the Post Office, I signed the form allowing them to leave package without my physical presence as indicated on the form and left it taped to the door window. After a Saturday and Labor Day Monday when I assumed they did not deliver, we found an alternative inquiry number in the phone book that someone actually answered and called Tuesday at mid-day when item still had not been received. After some supposed investigation, a representative called back and said item had been returned and they could do nothing. Representative could give no explanation about supposed delivery attempts. While the US Post Office may have some problems I have never had this problem with them after several years of an internet business of buying and selling. My item is on its way back to France and who can tell when or if I will ever get it. Service from this outfit rated as lousy.

Pros: None
Cons: No scanning and misrouted package and broken promise. Poor security over shipments

DHL does not scan packages at each point of handling. Their on-line web based tracking system is hot and miss at best. In fact they use pretend entries where they think the package should be. DHL received an international package in LA and instead of sending thru their riverside sort to send to wash Sate they sent to Ohio for giggles. They then sat on it in Ohio. The package took longer to get out of LA then it did to fly from Melbourne. They then p[romised to deliver on saturday and we had people standing by on OT waiting to install parts. They didnt call and didnt delive rthe package. On Monday they couldnt even tell where the package was - bad tracking system as they could only tell where the package was when it surfaced at a sort station. Very very poor chain of custody on shipments. Valuables would be at a high risk with these folks.

Pros: none
Cons: Driver should have acknowledged mistake and turned right around and delivered it

I dedicated an entire day to receive delivery and they went to the wrong address, which was next door and plainly marked. I was so incensed that I would have to dedicate another day that I cancelled the order. I received quick phone message of unsuccessful delivery and phoned them immediately to have driver turn around and redeliver but they never called back.

Pros: NOTHING !! Not one. ZERO !!
Cons: exactly, they are.....CONS !!!

Package shipping from Dell. Shipment is originating in California shipping to New Jersey. Next Day Air service requested. What a joke. Package is sitting in Riverside California....FOR 2 DAYS !! I was assured it would be delivered but no one can tell me when. Then how can use assure? I was told that the delay was due to handling errors but no one from DHL can tell me why, how or even where my package actually is. They do not know. The customer service operators are the worst I've seen. They speak to you like you have no business complaining or questioning your delivery status. They are rude, arrogant and not to mention, pardon my french, Idiots. DHL has no business running a delivery service. I blame the companies who ship with DHL. They are more at fault the DHL is. Unfortunately, I had no carrier options when ordering my package which to me is extremely unfair. UPS or FEDEX no problems. DHL GO TO HE*L !!

Pros: NONE
Cons: Rude customer service and unresponsive.

  Four months ago I bought a course or my wife on traing birds She didn't like it so I sent it back.Took it to my local pack ank ship and they sent it DHL.It made it from Venice FL to Orlando were it was lost.It has taken me 3 months to recieve an answer to my claim.The course cost$273 and they have the nuts to tell me they are only responsible for $100 of it.Thanks for th sex ,DHL but it wasn't enjoyable.  DO NOT USE THESE PEOPLE TO SEND A BOX TO THE TRASH.

Pros: DIDNT FIND ANY PROS WITH DHL
Cons: DHL IS THE WORST SERVICE ACROSS THE GLOBE

DHL proved to be the worst courier service I have ever come through. I had sent a shipment to USA from INDIA and DHL has promised to deliver in three working days. 10 working days passed away and still the shipment is hanging somewhere and they were not in a position even to trace it. Finally they concluded that shipment  has been misplaced and asked for an apology. I was so shocked after listening that and I didnt even able to answer to that. Later when I started abusing them, they were behaving as if they were not responsible for that and were saying as your destination is in some remote place of US, we had handed over the packet to third party and you have to contact them now. We are no longer responsible for that. Overall, I rate their customer service 0/5 and the courier service -5/5 and they are the worst courier service. I advice the people around globe not to select them. There are many more courier services and make a practice of enquiring well before you place the courier.
OPT FOR ANY COURIER SERVICE EXCEPT DHL, THIS IS WHAT I NEED TO CONCLUDE

Pros: I would advise not doing business with online retailers that use them to ship!
Cons: unreliable, pathetic, slow, unhelpful, a joke!

These people suck! My package has been sitting in a warehouse 40 minutes from my house now for 4 days. I have called them 5 times and been told the item is coming....It's still not here. Today, the rep assured me it would be delivered today. NOTHING. I ordered items for my son from Little Tikes for xmas back on Dec. 6. Now, the 21st, still nothing.
Now I try and call customer service and their recording states there is longer than a 20 minute wait...so they disconnect me. So you can't even speak to anyone, anywhere.
Tomorrow, I will make the 50 minute drive to the warehouse where my package has been sitting and hopefully retrieve it...Oh, did I mention that this parcel has been in transit now for over 10 days and it was only going from OH to NY...SAD!!!! I'd like to thank the kind folks at this sham of a company for making my xmas weekend a very merry one!! Merry *bleeping* Christmas!

Pros: None so far
Cons: Bad Customer Service! Beware of their CS! AVOID Avoid!

We had items ordered on the phone. We didn't know that the company we are talking to uses DHL for shipping service. BIG MISTAKE!!! According to the customer service rep. they tried to deliver to our place twice. The dates they say they tried to deliver? We were at home the entire time. So, I don't really know how their people deliver their packages? From what I know they are supposed to ring your doorbell or knock at your door. They don't really expect people to wait for them outside their houses! Anyway, we call their customer service and their customer service is really bad! They don't know how to handle customers! I don't know how their HR Department hire people but I do believe they need to screen them if they are up for the job. Some of them are rude and even give you the impression that they are the boss and they control your lives. They make you feel that you owe them something for giving you your package! Holidays are done and so its time to be objective here and start firing people who are not up for the job!