DHL USA Overnight

Pros: None
Cons: Everything else imaginable. Poor customer service, lying reps, lazy couriers, missing package, wrong delivery

First of all, the tracking on the website is a joke. I don't know why they even bother. Secondly, they messed up my orders twice. First, they handed my $2,400 laptop to my neighbor who basically stole it and didn't inform me it arrived at his house. ...

Pros: Absolutley none.
Cons: Just read and you'll understand.

I purchased a wonderfully new laptop from a company. They use DHL for their product shipments. Ok fine. I'm 1 for 2 with DHL lifetime, 1 private and 1 for a company I worked for. Private was the good one, ontime and not a crumpled edge on the package ...

Pros: Cheap
Cons: This company is unreliable and inefficient

This company is unreliable and inefficient. I've had 4 packages delivered to my residence (well almost, still waiting for the one from DHL) in the last week. I ordered computer components from an online vendor; the only overnight option they offered was ...

Pros: None
Cons: No response from DHL

On May 4th of this year a DHL Driver (The Fleet Inc.) delivered a package to my home on 486 Hyland Drive, Castle Rock, Colorado. I live in Castle Pines Village, a private gated community. As the driver was leaving my driveway she ran over my 4 month old ...

Pros: NONE
Cons: Unprofessional, they flat out lie.

DHL was used by my husband's company to overnight us a paycheck. I was home all day waiting on the envelope so that I could run right to the bank with it ! I tracked the package all day. It left the local DHL depot at 7:30 am and was in transit all ...

Pros: This company is great at facilitating bitter resentment, four-letter expletives, and company induced frustration.
Cons: I wouldn't be able to accurately describe my experience even in a doctoral dissertation.

I've used DHL once, and let me tell you, that one time was more than enough to show me their complete ineptitude and lack of service. It was second-day delivery and took one week for it to finally arrive. I checked online to find that it was shipped from ...

Pros: None.
Cons: Delivery or lack thereof, customer service is indifferent to any complaints. Scheduled times mean nothing.

If I could give this company NO stars then I would. This is the poorest excuse for a shipping company I have ever dealt with. I tried them about 6 years ago when living in Dallas. They delivered a notebook computer that I had ordered to the wrong ...

Pros: good web-site
Cons: terrible shipping, very expensive, damaged all my products, acted like they didn't do anything wrong

I use shipping companies all the time in the current job that I have. In fact, with nearly any position I have ever had in the workplace, I have worked with shipping companies to both receive products quickly, and to have them sent out to requested ...

Pros: UPS and FEDEX can do the job!
Cons: Bad bad bad drivers. Customer service, all bubbly and happy. Creepy!

My husband's Beer of the Month Club delivery was supposed to be delivered by DHL (1 pkg every 3 months). I work in a business that has a confidential location and is very high security. DHL called me several times at home about having the package ...

Pros: It got here.
Cons: Have other people deliver, next day isn't guaranteed.

I needed a reinstall CD for my Dell PC. They said it would be shipped today and at my house tomorrow, for free. I know, it's a great offer. I took them up on it. They shipped it the same day, so Dell is not responsible at all. Then the problems started. ...

Pros: none I can think of.
Cons: Ignores contract rates, loses packages, double bills, turns accounts in good stand over to collection.

DHL will quote you a good rate. Too bad it makes no difference. The first package shipped with them they lost. Then the refund did not cover the cost of replacing it. After shipping with DHL for about a year, they suddenly put the account on ...

Pros: Can't think of any
Cons: Total incompetence, idiots, don't care, want you to figure out their mistakes for them

I am in the middle of a DHL nightmare. I have an account set up through a DHL reseller for better shipping rates. I am on automatic bill payment by ACH deduction from my bank account from the reseller. I have been shipping an average of about 2 to 3 ...

Pros: None
Cons: unreliable, dishonest, misrepresentation of services, possible thieves

A few weeks ago I contacted Dell because my my computer was acting up and the mouse wouldn't work.After much time and effort, Dell decided the best they could do was send out another mouse.Dell will usually tell you that your product will be delivered ...

Pros: Ugly colored trucks stand out in rain
Cons: Web site is awful, phone tree in just a circle with no service

This has to be the worst company I have ever had the misfortune of dealing with. They forgot to pick up the package I had ordered on Dec. 30th, 2005. On Jan 6th they were asked again to pick up package and stated there was a shipping discrepancy and ...

Pros: There ARE caring employees in the company.
Cons: The company is overall INCOMPETENT.

On December 26, here in Florida, we took our package, a notebook computer, to one of DHL's pickup locations for OVERNIGHT delivery to be delivered to the computer's manufacture for repair in California. Due to the holiday (Monday reserved for Christmas ...