DHL USA Overnight

Pros: Online Tracking, Great Customer Service, On-time packages, Reasonable rates
Cons: none

I work for a Japanese steamship company in the Regional Documentation Department. Our job is to produce the Bills of Lading to our customers in a timely manner. This includes not only producing the actual bills, but also delivering it to the...

Pros: Cheap
Cons: This company is unreliable and inefficient

This company is unreliable and inefficient. I've had 4 packages delivered to my residence (well almost, still waiting for the one from DHL) in the last week. I ordered computer components from an online vendor; the only overnight option they offered was ...

Pros: None
Cons: Everything else imaginable. Poor customer service, lying reps, lazy couriers, missing package, wrong delivery

First of all, the tracking on the website is a joke. I don't know why they even bother. Secondly, they messed up my orders twice. First, they handed my $2,400 laptop to my neighbor who basically stole it and didn't inform me it arrived at his house. ...

Pros: None
Cons: No response from DHL

On May 4th of this year a DHL Driver (The Fleet Inc.) delivered a package to my home on 486 Hyland Drive, Castle Rock, Colorado. I live in Castle Pines Village, a private gated community. As the driver was leaving my driveway she ran over my 4 month old ...

Pros: cheap
Cons: inefficient, unapologetic, unwilling to do extra to fix a mistake,

My company decided to use DHL as their overnight carrier. 1. Local overnight - deposited in their pick up box disappeared - never to be found again 2. Local overnight - a week later deposited in their pick up box - same as before (I assumed the first ...

Pros: none
Cons: unfriendly unprofessional, rude

We ordered a gift from a online store and they ship via DHL. We selected 2nd day air shipping. Paying $12.95 for the service to make sure that it made it here in time for Christmas. We ordered the item on 12/15/05 and today on 12/21/05 we checked the ...

Pros: frustration,headaches,terrible service
Cons: slow,,who's in charge, no one seems to take any responsibility?

I had a package that I paid to have overnight. My wife is pregnant and we wanted the package (a fetal doppler) so we can hear the baby's heart beat. Knowing that the baby's alive is very reassuring for any mother to be.The next morning I looked up the ...

Pros: Really can't think of any, their ineptitude has cost me days lost on the job
Cons: See above.

My company unwisely has decided to use DHL as their main shipper for air and ground shipments under 150 lbs weight. Over the years that I have been forced to use them to ship my tools, they have lost them for up to a week at a time. Once I shipped from ...

Pros: good web-site
Cons: terrible shipping, very expensive, damaged all my products, acted like they didn't do anything wrong

I use shipping companies all the time in the current job that I have. In fact, with nearly any position I have ever had in the workplace, I have worked with shipping companies to both receive products quickly, and to have them sent out to requested ...

Pros: There ARE caring employees in the company.
Cons: The company is overall INCOMPETENT.

On December 26, here in Florida, we took our package, a notebook computer, to one of DHL's pickup locations for OVERNIGHT delivery to be delivered to the computer's manufacture for repair in California. Due to the holiday (Monday reserved for Christmas ...

Pros: Absolutley none.
Cons: Just read and you'll understand.

I purchased a wonderfully new laptop from a company. They use DHL for their product shipments. Ok fine. I'm 1 for 2 with DHL lifetime, 1 private and 1 for a company I worked for. Private was the good one, ontime and not a crumpled edge on the package ...

Pros: Ugly colored trucks stand out in rain
Cons: Web site is awful, phone tree in just a circle with no service

This has to be the worst company I have ever had the misfortune of dealing with. They forgot to pick up the package I had ordered on Dec. 30th, 2005. On Jan 6th they were asked again to pick up package and stated there was a shipping discrepancy and ...

Pros: NONE
Cons: Unprofessional, they flat out lie.

DHL was used by my husband's company to overnight us a paycheck. I was home all day waiting on the envelope so that I could run right to the bank with it ! I tracked the package all day. It left the local DHL depot at 7:30 am and was in transit all ...

Pros: None
Cons: unreliable, dishonest, misrepresentation of services, possible thieves

A few weeks ago I contacted Dell because my my computer was acting up and the mouse wouldn't work.After much time and effort, Dell decided the best they could do was send out another mouse.Dell will usually tell you that your product will be delivered ...

Pros: Relatively cheap rates.
Cons: Unproffesional customer service, delivery people lack package care.

Again I must write about DHL's unprofessional service. This is the second time I had the unfortunate luck in having to deal with DHL. The first time I wrote about how the DHL delivery guy literally threw my $3000 notebook computer 5 feet in the air into...