DHL USA Overnight

Pros: Their express envelopes are USC colors
Cons: Everything else

This is the second time in 3 years that DHL has screwed up the delivery of bowl game tickets sent out by the University of Southern California. In 2004, one of their drivers falsified computer records of delivery attempts only to be caught by a vigilent supervisor. This time, they delivered my tickets for the National Championship Game at the Rose Bowl to someone's business rather than my residence. The only way I even knew about it was when I tracked the order, I found out it had been signed for by someone's receptionist!!! The branch manager retrieved the order and hand delivered it to me but made no attempt at even a feeble apology. When I asked him if he was aware of what he had in his hand, he just glared at me. Two messed up encounters in three attempts??? You would almost have to TRY to be this incompetent!

Pros: NONE
Cons: Horrible customer service from beginning to end!!

I will never use DHL again. I have worked with them on two occasions and in both incidents I had to make numerous phone calls to get my delivery! Their customer service reps are useless and do NOT provide a service!

Pros: At least they've never completely lost anything, yet.
Cons: They're late. They know they're late. They just don't care.

With DHL, overnight doesn't mean what you think it means. DHL just doesn't have the infrastructure to get the job done. Especially during rush periods, use someone else. As for their on-time "guarantee" if you ever actually read the terms it is anything but a guarantee. On my most recent "overnight" package, it rode around on their truck all day and then they just ran out of time so they took it back to the station and say they will try to deliver it tomorrow. I was here all day waiting. They just never got here so now they suggest I wait tomorrow instead. I really do feel sorry for their customer service people. But the fact remains the same - they just don't have the ability to be trusted with anything important.

Pros: Cheaper than UPS
Cons: Dont use them if you want your packages on time

I recently shipped four packages in the US using DHL. These packages were supposed to arrive within two days of shipping.The packages were going from California to Arizona. Tracking showed that packed shipped from California to Salt Lake City, then to Ohio then back to Arizona. What is that all about? Much to my dismay each package did not arrive for 7 days. DHL had no excuse except to tell me they were on their way?? I will never use them again!

Pros: Cheaper, but not worth the cost!!
Cons: Late, late, late, late, late, late and no appreciation or consideration for customers!

I will make a very long story very short: my company used to ship with DHL Express because of their cheaper rates. However, due to EXCESSIVE late packages (approx. 30 packages within a 4 month period totaling in a little over $5,000 of losses for my company) we switched to Fedex and couldn't be happier (only 2 late packages in 18 months!!). We are a company that spends approx. $60,000.00/year on overnight shipping.

DHL = Doesn't really know what OVERNIGHT means. Pays NO claims, no refunds on value protection that they do not honor, and ACTUALLY TOLD ME TO FIND ANOTHER CARRIER WHEN I COMPLAINED!!!

FEDEX = An absolute dream!! Cost a little more, but it is well worth it!!

Pros: Yellow trucks are easy to see on the road.
Cons: Too many to mention. Not reliable, incompetent.

My company was convinced to go with DHL as they were trying to "buy" business from UPS. We tried them for 6 - 8 months and found them beyond incompetent. Overnight and 2-day air was virtually non existent. We had multiple packages lost and damaged. We switched back to UPS, paid a little bit more but certainly feel we get more. As a result of trying them on approx. 1200 shipments I would not use them if they delivered for free.

Pros: There are none, I always request that products not be shipped DHL.
Cons: Everything, no punctuality, no service, rude drivers. This service needs to go away.

I was expecting a box to be delivered from the computer company so I could ship my laptop in for service. About a week later I found the box halfway down my driveway in some tall grass........it had rained so the box was wet..... my driveway is about 500 ft long and the driver apparently came halfway and tossed the box into the brush to the side. Pathetic........When I went to a shipping office of SHL to complain...I was told the "the drivers are wild, nothing we can do!"

Pros: Slightly lower price than UPS or Fedex
Cons: Missed Delivery. Still has not replaced the prepaid Ship Ready envelope

Not only did DHL miss the delivery deadline by a day. (Overnight came one day late)
but when I called to put in a claim for a replacement Ship Ready Envelope, they told me it takes 21 BUSINESS days to investigate the claim.

Now one could track it on their website and see that they missed the delivery date.

Worst customer service of all of the overnight carriers by far.
Not ready for prime time, this company needs a lot of work.
Overnight delivery is a premium time sensitive SERVICE business and this company does not understand that at all.

Pros: None
Cons: Very unprofessional, unreliable

I am really frustrated with their "overnight" delivery service.

I was expecting a very important document, and the sender informed me that the package would be delivered with DHL overnight service, and it would come before 10:30am the next day. So I didn't go to work, and I stayed at home until 1:00pm, no one showed up, so I contacted them and the sender, and the information I got was that the package was sent to a "wrong distribution center", and DHL will deliver it between 2:00 and 5:00pm in the afternoon. I figured, ok, as long as I can get the package, no big deal. Silly me! I waited again until 5:00pm, of course no one showed up. I still haven't got the package yet!!!! Nothing is delivered!!!!

The unprofessional services by DHL really stunned me. They don't keep their promises, which should come the first priority for business like theirs. That also makes me wonder how come they are still in the business.

Pros: None
Cons: None

DHL is Sucks, I have used these guys a few times and unfortunately they never fulfilled their commitments

1) Important RFP document shipped from NJ to SanJoe by overnite 10AM delivery, never got delivered and when I spoke to the customer support the only answer they had was we will refund you. But what to the loss, I lost a 2M business

2) A personnel cheque shipped overnite and got delivered in a week.

You guys decide what you want to do.

Pros: There is no upside to DHL.
Cons: Everything. They lie, they never show up.

DHL has never been able to deliver a package to me with out it turning into a drama. This time they 'attempted' delivery but claim I was not home. I know for a fact that I was home at least 2 of them times. I directed them to deliver package to my neighbor who is a homebody. They agreed, yet they 'attemped' delivery and said no one was home. BULL. She never left. No attempted delivery notice was left any of the 4 times. So.. DHL claims they tried to deliver, yet in reality they never even bother to come try to deliver.

Pros: DHL is the best company if you're looking for lost, delayed packages.
Cons: They should be closed down. Customer service after hours is a joke.

I made 2 orders through Dell Dec. 23 and paid for next day service. One order came in by UPS on the 24th. I'm still waiting for DHL. They were closed on Christmas day, but Dec. 26th went by, then Dec. 27th. went by, customer service said there was a delay, unknown what the delay was but it's the 28th of Dec. I wonder if it will arrive today. Dell should be a shame for doing business with DHL. Avoid this company at all cost.

Pros: Nice phone waiting music.
Cons: Complete failure of promised delivery.

Ordered a gift for overnight delivery to Little Rock, AR. According to DHL's tracking web site, it arrived in Little Rock today at 8:40 a.m. I live six miles from the airport, yet DHL was unable to complete the delivery. When I called about it, the DHL representative first claimed it was delayed by inclement weather. When I directed them to their own information and pointed out that there had been no inclement weather within 150 miles of Little Rock, they said I needed to contact the shipper. Unreliable and, apparently, dishonest. Not recommended for anything important.

Pros: NON - SHIPPER BEWARE
Cons: They'll drop a destroyed item off and RUN LIKE HELL

DHL dropped off a destroyed box, the item was obviously damaged. When reported to DHL I got the biggest run around which basically resulted in tough luck we delivered it. The process to file a claim is way too long for a small business. Bottom line I paid an 80 dollars shipping fee only for DHL to take my money and destroy the item.

SHIPPER BEWARE

THEY'LL DROP A DESTROYED ITEM OFF AND RUN LIKE HELL

Pros: They're great at lying.
Cons: Liars, liars, liars

It's only been a week, but still no package. DHL attempted delivery at the local post office when it was closed on a Friday. The post office's hours are posted on the door. On Monday the package was returned to the facility. On Tuesday, they once again attempted delivery during normal business hours, but indicated the post office was closed - at 10:16 AM on a Tuesday! I called DHL to question the attempted delivery and was told that the courier would attempt another delivery in the afternoon. They lied. This morning I called DHL again and was told that the package doesn't necessarily go to the local post office and they have no way of determining to which post office it actually does goes. I can't believe how much the customer representatives lie to cover up the incompetence of their service.