DHL USA Overnight

Pros: NOTHING AT ALL!!!
Cons: EVERYTHING...

They promised my mom the package would arrive to my city within 48 hours. It's been now over 72 hours and my package is stuck in the wrong customs and NOBODY wants to help me out.
Stay away if you can... from now on I will only use Fedex.

Pros: absolutely none
Cons: zero accountability

I used DHL to sends a hard copy of a contract bid. As a commissioned salesperson, my pay is directly affected by sales. DHL lost the envelope, they still haven't admitted it. When I asked why I had to call and ask where the package was, I was told that they can't keep track of all the packages! Unbelievable! I missed the close date of the contract! The other reviewers are right, shipping with DHL is like playing Russian roulette!
Their tracking agent still refuses to return my calls!
I honestly despise this company, and will never use them again. I may as well have thrown the envelope out the window and prayed it would find it's way on it's own.

Pros: Better pricing and faster service
Cons: Can't use them to some remote areas

We have used 3 different shippers in the past. DHL is the
definite winner. Not only do our overnight packages arrive on time, but many of our 2nd Day shipments arrive overnight. If we do have any problems, the customer service people have always gotten back to us very quickly.
We never had this kind of service from the other 2 shippers.
I'm still waiting for a refund on a lost package from UPS-
lost 11/04. I recommend DHL to everyone, especially if you
are shipping across the country. Shipping is a big expense for us and we have been able to save money & time with DHL.

Pros: They have multiple sets of Exclusions and conditions
Cons: THE DO NOT STAND BEHIND THEIR SERVICES!

If your relatives, friends or loved ones are waiting for your packages sent by DHL, they may be waiting a long time!
DO NOT BUY INSURANCE FROM THEM!
They DO NOT STAND BEHIND their word!
So by all means ship by anyone else but DHL!!!!!!!!!!!!
They LOST MY PACKAGE IN SEPTEMBER it was insured, and they told me to go pound salt!
If you plan on shipping DHL, and insure your package be sure and have a legal advisor!
DO NOT USE THEM!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros: NONE
Cons: Can't ever deliver a package on time as promised (and paid for)

Ordered ink cartridges and paid for 2nd day delivery. This is now past the 2nd business day and still no delivery. DHL tracking shows attempted delivery yesterday (not true as I was home ALL DAY. DHL site indicates out for delivery again today but again no one showed up!! I have sent e-mails and called DHL with NO RESULTS. I believe that the DHL contractors in Bridgeville, DE just deliver when they feel like it!!! This is the second time I've had trouble with deliveries from the same place!! They just like charging almost ten dollars for second day delivery and delivering whenever it's convenient for them.

Pros: Absolutely none
Cons: Unreliable, disorganized, not helpful, lazy and just generally bad.

DHL is the most incompetent organization I have ever dealt with. They have either lost or have delivered late every package that has ever been shipped to me through them. Unfortunately, Amazon is starting to use them more often and although I love Amazon, I cannot continue to shop there as long as they are using DHL.

Pros: NONE
Cons: YUCK

Well, since my last post, We have filed a civil suit in court, DHL waited until the last minute to answer the complaint, then wanted an extension to reply, finally did, and said my case was unfounded, humm I paid for insurance, they lost the package, and they will not pay for the lost item, UNFOUNDED?????????????????????
DO NOT USE THESE PEOPLE.
Hopefully the Judge will see through their corporate smoke screen of lies.

Pros: They know how to deliver a box.
Cons: Didn't knock. Website says I signed for the box, I didn't. Item missing. Denies responsibility.

Left my dell laptop box at the door, empty, didn't knock, ask for signature, etc... DHL claims delivery person not responsible for anything besides leaving the package. They never told dell when the laptop arrived at their shipping center, so I was left in the dark as to where the laptop was once it was shipped. Once the box was here I was left without a laptop. Fortunately Dell rocks and is going to send another one in 2 weeks after an investigation, but unfortunately they only ship DHL. Who knows if I'll get the 2nd laptop. First experience with DHL, will never willing ship via DHL again.

Pros: Can't think of any.
Cons: They apparently don't care and do not follow their own requirements.

Having received a notice that they had made several attempts to contact me, for which there were no notices left or documentation, I attempted to call the number found on their single notice. The number would not answer. Anticipating a second attempt, as with the Post Office, I signed the form allowing them to leave package without my physical presence as indicated on the form and left it taped to the door window. After a Saturday and Labor Day Monday when I assumed they did not deliver, we found an alternative inquiry number in the phone book that someone actually answered and called Tuesday at mid-day when item still had not been received. After some supposed investigation, a representative called back and said item had been returned and they could do nothing. Representative could give no explanation about supposed delivery attempts. While the US Post Office may have some problems I have never had this problem with them after several years of an internet business of buying and selling. My item is on its way back to France and who can tell when or if I will ever get it. Service from this outfit rated as lousy.

Pros: None
Cons: No scanning and misrouted package and broken promise. Poor security over shipments

DHL does not scan packages at each point of handling. Their on-line web based tracking system is hot and miss at best. In fact they use pretend entries where they think the package should be. DHL received an international package in LA and instead of sending thru their riverside sort to send to wash Sate they sent to Ohio for giggles. They then sat on it in Ohio. The package took longer to get out of LA then it did to fly from Melbourne. They then p[romised to deliver on saturday and we had people standing by on OT waiting to install parts. They didnt call and didnt delive rthe package. On Monday they couldnt even tell where the package was - bad tracking system as they could only tell where the package was when it surfaced at a sort station. Very very poor chain of custody on shipments. Valuables would be at a high risk with these folks.

Pros: none
Cons: Driver should have acknowledged mistake and turned right around and delivered it

I dedicated an entire day to receive delivery and they went to the wrong address, which was next door and plainly marked. I was so incensed that I would have to dedicate another day that I cancelled the order. I received quick phone message of unsuccessful delivery and phoned them immediately to have driver turn around and redeliver but they never called back.

Pros: NOTHING !! Not one. ZERO !!
Cons: exactly, they are.....CONS !!!

Package shipping from Dell. Shipment is originating in California shipping to New Jersey. Next Day Air service requested. What a joke. Package is sitting in Riverside California....FOR 2 DAYS !! I was assured it would be delivered but no one can tell me when. Then how can use assure? I was told that the delay was due to handling errors but no one from DHL can tell me why, how or even where my package actually is. They do not know. The customer service operators are the worst I've seen. They speak to you like you have no business complaining or questioning your delivery status. They are rude, arrogant and not to mention, pardon my french, Idiots. DHL has no business running a delivery service. I blame the companies who ship with DHL. They are more at fault the DHL is. Unfortunately, I had no carrier options when ordering my package which to me is extremely unfair. UPS or FEDEX no problems. DHL GO TO HE*L !!

Pros: NONE
Cons: Rude customer service and unresponsive.

  Four months ago I bought a course or my wife on traing birds She didn't like it so I sent it back.Took it to my local pack ank ship and they sent it DHL.It made it from Venice FL to Orlando were it was lost.It has taken me 3 months to recieve an answer to my claim.The course cost$273 and they have the nuts to tell me they are only responsible for $100 of it.Thanks for th sex ,DHL but it wasn't enjoyable.  DO NOT USE THESE PEOPLE TO SEND A BOX TO THE TRASH.

Pros: DIDNT FIND ANY PROS WITH DHL
Cons: DHL IS THE WORST SERVICE ACROSS THE GLOBE

DHL proved to be the worst courier service I have ever come through. I had sent a shipment to USA from INDIA and DHL has promised to deliver in three working days. 10 working days passed away and still the shipment is hanging somewhere and they were not in a position even to trace it. Finally they concluded that shipment  has been misplaced and asked for an apology. I was so shocked after listening that and I didnt even able to answer to that. Later when I started abusing them, they were behaving as if they were not responsible for that and were saying as your destination is in some remote place of US, we had handed over the packet to third party and you have to contact them now. We are no longer responsible for that. Overall, I rate their customer service 0/5 and the courier service -5/5 and they are the worst courier service. I advice the people around globe not to select them. There are many more courier services and make a practice of enquiring well before you place the courier.
OPT FOR ANY COURIER SERVICE EXCEPT DHL, THIS IS WHAT I NEED TO CONCLUDE

Pros: I would advise not doing business with online retailers that use them to ship!
Cons: unreliable, pathetic, slow, unhelpful, a joke!

These people suck! My package has been sitting in a warehouse 40 minutes from my house now for 4 days. I have called them 5 times and been told the item is coming....It's still not here. Today, the rep assured me it would be delivered today. NOTHING. I ordered items for my son from Little Tikes for xmas back on Dec. 6. Now, the 21st, still nothing.
Now I try and call customer service and their recording states there is longer than a 20 minute wait...so they disconnect me. So you can't even speak to anyone, anywhere.
Tomorrow, I will make the 50 minute drive to the warehouse where my package has been sitting and hopefully retrieve it...Oh, did I mention that this parcel has been in transit now for over 10 days and it was only going from OH to NY...SAD!!!! I'd like to thank the kind folks at this sham of a company for making my xmas weekend a very merry one!! Merry *bleeping* Christmas!