DHL USA Overnight

Pros: None so far
Cons: Bad Customer Service! Beware of their CS! AVOID Avoid!

We had items ordered on the phone. We didn't know that the company we are talking to uses DHL for shipping service. BIG MISTAKE!!! According to the customer service rep. they tried to deliver to our place twice. The dates they say they tried to deliver? We were at home the entire time. So, I don't really know how their people deliver their packages? From what I know they are supposed to ring your doorbell or knock at your door. They don't really expect people to wait for them outside their houses! Anyway, we call their customer service and their customer service is really bad! They don't know how to handle customers! I don't know how their HR Department hire people but I do believe they need to screen them if they are up for the job. Some of them are rude and even give you the impression that they are the boss and they control your lives. They make you feel that you owe them something for giving you your package! Holidays are done and so its time to be objective here and start firing people who are not up for the job!