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Fedex poor very poor service!!!
by hermes777 ,Aug 15 '05
Pros: They are still traded on the stock market!!! Cons: Hopefully not for long!!!
FEDEX,is probably the worst experience I have ever had with a package service,and I will try to avoid using them in the future.I sent an item for repair to the USA,and the item was repaired,and sent back after a period of several months.I must not only pay the repair,I must pay the shipping,repair,and the duty on the entire value of the item sent for repair, as I did not think to have a complete and recent evaluation of clearance from customs on the German side, of the Item sent.I was absolutely appalled with the FEDEX employees attitude,sarcastic,rude,and definitely not a company to rely upon under any circumstances whatsoever.A company I would strongly say is disorganized at best,and becoming worse.
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FedEx--lousy service
by seriousgear ,Feb 16 '07
Pros: NONE Cons: A delivery service that doesn't deliver or provide service.
I've had it with FedEx. The ground driver on my route consistently leaves my packages at another business. Why? Our businesses have the same first 4 letters in our names--at least that's all I can figure out. Today the 2 day driver came with the package that was supposed to be here yesterday while I was at the business next door, having left a sign saying I'd be back in 5 minutes. He couldn't even be bothered to leave the package at the next door business. What a lousy excuse for "service".
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Fedex Loses Million+ dollars worth of my paintings then tells me to P#SS OFF
by sirflying ,Jan 24 '06
Pros: Masters at avoiding responsibility for their bumbling and apathetic method of doing business. Cons: Not enough space..I could give you a million..Literally
I have been trying to get Fedex to retrieve my box of Paintings (Early Dufy and Van Dongen oils) that their driver left at the wrong address(a construction site). As there was nobody there he also neglected to get a mandatory signature or call any of the contact numbers on the box....I get promises every day to go out and get the box and to call me with the status but to date neither is happening(even after emailing Owner Fred)..My insurance is not paying as they say it was the gross negligence of fedex that lost the box and one of their demands was signature required(as was mine). They said I have to go after fedex and fedex is saying their disclaimer limits damages to $100 and are not working too hard at retrieving it(in fact they act as if they don't have to rush..it is my problem apparently). I have been told that their actions in this matter makes their disclaimer worth less than toilet paper...I hope so. I certainly feel like doing a DHL or UPS commercial right about now.
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Fed Ex takes more than 3 days for less than 10 miles!
by napcdan ,Sep 28 '06
Pros: Can't think of one. Cons: Poor service. Even worse communication.
What a terrible experience. From Florida to California, then 3 days and counting to get it from the adjacent city to me!
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FedEx is the Worst!!
by stitchmine ,Sep 19 '07
Pros: None Cons: Unreliable, late delivery, poor service that can’t tell you anything
If you are looking for a shipping service for your business you should go anywhere but FedEx. They are not the company the once were. Late delivery and poor service permeate this shell of a company.
I am still waiting (6PM) for the delivery of a 2-day business shipment. 200 bags that we need to embroider and we held production awaiting delivery. Stupid us. We thought FedEx would provide the same service as UPS. Were we wrong. No can tell me anything but its on the truck. Unfortunately the vendor we dealt with uses FedEx. No more dealing with vendors unless they use UPS or can use our account number.
My suggestion is go with UPS for delivery. STAY AWAY FROM FedEx!!!
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you do the math
by alaskana ,Jan 30 '08
Pros: They are reliable but slow Cons: Priority mail is much cheaper and just as fast
Our local FedEx drivers are great, but 2 day service to Alaska stretches into many days. I could see adding an extra day because it's Alaska, but FedEx adds a few extra days. Here is the tracking for FedEx 2 day from California to Juneau:
Ship date Jan 29, 2008
Estimated delivery Feb 4, 2008 by 5:00 PM
Destination JUNEAU, AK
Service type FedEx 2Day Service
You do the math.
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Poor customer service, Poor delivery flexibility.
by collinsdp ,Feb 21 '07
Pros: Great ability to track delivery on-line. Cons: Poor ability to deliver in a timely manner.
I'm waiting to receive my new laptop which is being delivered via FEDEX. However FEDEX delivers while I am at work and the sender is requiring in person delivery signature confirmation. Since I work during the day...that won't happen anytime soon and I'll wind up having to drive over an hour (out of state) to their drop off location. They cannot or will not use the local (in town) FEDEX office because FEDEX Ground and FEDEX Air are two separate companies. How silly is that??? So something I should receive today (Tuesday) I'll wind up getting on Saturday.
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Fed Ex Does Not Deliver
by threshf1 ,Sep 01 '06
Pros: None. Cons: They call it 2Day but its really Hold for pickup.
Fed Ex repeatedly fails to deliver packages. Today was another example. when I track the package on their website they claim to have shown up at 11:00 but never did. I was home the entire day and they never showed. They didn't show the day before either yet claimed they did.
When I called to ask for a re-delivery they said the driver can't make it today so I had to go to them to pick it up. My apologies to the good Fed Ex drivers out there, but there are none on my route.
UPS and USPS seem to be able to get it right, but Fed Ex cant.
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FEDEX RIPOFF
by nofedex ,Feb 22 '05
Pros: NONE Cons: Poor customer relations (I'll Use DHL from now on)
I ordered a 600 dollar Camera from Butterfly.com on Wednesday and the order information is given to Fedex on Thursday but they don't pick up the camera till Friday. On Monday I was told that the camera was on the truck and would be delivered by 7pm. I called back because the camera was not delivered and I was told that they received the camera a day early so they did not send it out because I payed for 2 day service and because it was picked up on Friday (which doesn't count) they wouldn't deliver it till Tuesday. I don't know what school fedex went to but I waited 5 days for delivery.
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FEDEX Really Reallllly sucks
by gianni828 ,Dec 15 '07
Pros: I'll think about it, there must be one Cons: Scheduled delivery means nothing
4 days late, and I still don't have my delivery - fed up I called and asked if I could come pick it up (It was an 80lb package had to be shipped ground)
Answer: Pickups on express delivery only
Conclusion: Lazy low pay temporary drivers
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Awful Service - Not on Time
by fedsux ,Sep 20 '07
Pros: None Cons: Everything. Lost work hours. No packages. Awful customer service. No package.
I live in one of the largest cities in the United States, in a normal neighborhood, in a house. UPS and all of the other carriers have delivered numerous packages to our home without a problem. According to FedEx though, our address cannot be found. Exception. Exception. Two day service - never. What did I pay for? No note left. The web site is updated hours later. Today, in fact, they said that they came by my home at 9:06 am - the door was open. Nobody was here. Note: Tomorrow is the final "attempt" - and I will not go into the phone calls with the unfriendly and unhelpful customer service reps.
If I ever place another order through a major retailer again, I will insist that they not use FedEx or I will do my business elsewhere.
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save yourself the trouble use UPS
by willy12345 ,Mar 19 '07
Pros: none Cons: everything
What was supposed to be 2day turned into 5. 1day of which my package got to ride around in the local trucks WOOT! I live less than 100 miles from fedex headquarters in memphis. When I called Customer Support talked to some foreign lady with bad english just to tell me the servers were down. I'll never use fedex again.
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fedex sucks
by pumperray ,Nov 14 '07
Pros: none Cons: too many to list
fedex is the worst excuse for a company i have ever seen. i had 1 driver(contract) that had his stuff together, but he quit. he told me he made less than a dollar to deliver my package, 6 miles out of town, plus he had to lease and maintain his own vehicle! no wonder they have crap for employees. as near as i can figure i get 25% of my packages shipped by fedex. never, i repeat never have a problem with ups. fedex needs to go out of business if they can't do the job.
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dhl, fedex, ups,
by miker123 ,Jan 10 '05
Pros: www.shippersavers.com. They gave me discounted DHL rates and cheap freight quotes. Cons: The con is I didn't find them sooner.
I found a company express save industries. You can find them at www.shippersavers.com. They gave me discounted DHL rates and saved us a lot of money on freight quotes.
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Fedex is a disgrace
by iansmccarthy ,Feb 21 '09
Pros: I cannot think of any Cons: Lazy, incompetent and lying. dismissive of complaints
Like so many others I have found that Fedex so called service is nothing short of disgraceful. I live one mile up a mountain on a private road. On several occasions Fedex left valuable packages by the side of the main road beneath our mailbox, and then claimed that the driver had got a signature from us. I now order online only from companies that offer UPS or USPS delivery. If all of us would do this Fedex might react. It is also noteworthy that if you go to Fedex's website there is nowhere where you can email a complaint.
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