Highest Rated Review by the Community
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Nov 19 '00
Pros: on-time delivery, excellent customer service, efficient tracking system
Cons: the bills!
Summary: It's all Fed Ex's fault.
If you are in the world of business, you know that everyone has to have everything immediately, if not sooner. I've been in the promotional products business for 15 years now, and have seen a world of change in that ... read more
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Dec 19 '11
Pros: None!
Cons: If your product are fragile, they will brake it.
Summary: My 23 products shipping to the same location (from Fort Worth, TX to Chicopee, MA) on 16 of November, 15 is totally damaged, 1 is missing! I called claim department on 21 of November and sent all the claim documents on 22 of November. It has ... read more
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Nov 28 '11
Pros: None.
Cons: If you need overnight shipping go with USPS or UPS. FedEx sucks.
Summary: Today I was expecting a very important package full of new replacement parts sent from Dell via Fedex Standard Overnight Delivery for my Alienware computer. Today the package was suppose to be delivered by 4:30P AKST. 5:00P rolls around and I have ... read more
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Mar 02 '11
Pros: at least they didn't lose it
Cons: useless tracking system, 24 hours late, 11 hours for pick up, rude customer service
Summary: I bought a First Overnight shipping label Monday night and scheduled a pickup at my home between 8 and 12 Tuesday morning. By 11am, they still hadn't picked it up, so I called and changed the pickup location to my workplace. I called at 5pm ... read more
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Mar 25 '10
Pros: received package on delivery date, customer service was very friendly and helpful
Cons: package did not arrive on time. I had to go pick it up myself
Summary: I had a package sent overnight by FedEx. When it did not arrive on time, I tracked it on the internet. The tracking update stated that it was at the local sorting facility (not on the delivery truck). So I called customer service to see why it wasn't ... read more
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Jan 07 '10
Pros: None, they charged me twice for a package they did not deliver
Cons: What other company charges twice for a service not delivered, financial rape.
Summary: Will never do business with Fed Ex again. I gave an legitimate address to a remote town in India. They said, before taking my $85.00, they delivered to that town. They did not deliver the package. They kept saying the address was ... read more
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Dec 29 '09
Pros: None
Cons: Slow delivery
Have to repeat instructions
Driver's don't bother to knock or ring bell
Summary: Review applies to the Bronx, NY FedEx facility that delivers to upper Manhattan.Was waiting on a new phone from Verizon, which provided me with overnight shipping for free, unfortunately they used FedEx. Since the delivery address is an apartment ... read more
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Dec 23 '09
Pros: Easy for people to ship from, so easy to give them your money.
Cons: Incompetent deliveries, angry customers
Summary: FedEx delivery is really where I get upset. A recently ordered package was mishandled in the worst way I've see yet. He/she arrived first at the back of the house by our garage, an easy mistake with our neighborhood set-up, but rather than simply walking ... read more
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Aug 19 '09
Pros: I see none...UPS has delivered every time
Cons: pkg. was misdelivered to wrong address then signed for-where's my package?
Summary: Do not use Fedex for any reason whatsoever-their accountability and customer service is horrible. I have received and shipped many, many packages from UPS, and have never had any trouble. A vendor was sending me a very expensive and urgent package with ... read more
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Dec 20 '07
Pros: Big shiny trucks and airplanes.
Cons: It is impossible to resolve issues because nothing is their fault and they don't care.
Summary: These people have more excuses than my 15 year old. I shipped two packages at the same time from the same FedEx-Kinkos. According to the online tracking, both left on time and arrived early the next morning at the destination city. However, they did ... read more
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Aug 30 '06
Pros: NONE
Cons: worst delivery, irresponsible customer care, pathetic service
Summary: I sent a bunch of very important documents by FedEx. When I went to drop-off the package to a Fed-Ex Kinko I was ensured that it will be delivered next day by 10:30 am. However when the package did not reach the destination even by 3 pm, I grew ... read more
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Jun 03 '06
Pros: standard delivery is consistent
Cons: Don't expect them to find lost package for you. HOLD "service" is a train wreck.
Summary: For the most part, I've had no problems with FedEx standard overnight service. It's when I've attempted to get them to HOLD at a fedex/kinko's facility for Saturday pick-up (which inexplicably requires paying for the higher priced priority service) that ... read more
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May 27 '06
Pros: Small packages..normal delivery...great service
Cons: specialty or priority overnight...laughable. Better off having it shipped on a crop duster.
Summary: I used FedEx Overnight for a product that I needed for a contract to be completed. They promised shipment by 3pm next day....Its been a week.As you can see below, I pasted the tracking page from FedEx's website, my "priority overnight" package is sitting ... read more
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Jan 30 '05
Pros: Fedex plays by their own rules. They even decide what time it is! How convenient!
Cons: Big, arrogant company needs to be taught a lesson. Vote with your wallets.
Summary: I stopped using Federal Express a long time ago because of their absolutely rotten customer service. Last Thursday night, I was fortunate enough to be reminded of why I never use them. Normally I would not use Fedex because of bad experiences in the ... read more
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Oct 27 '04
Pros: Uhhh, the purple box is kindof cool looking
Cons: Very very expensive. Package a full day late - we missed our deadline
Summary: My company bids on government contracts. The submissions for these contracts are hard deadlines - like 2:00 on Tuesday -- and they are not allowed by law to accept anything after that. Usually we ship a day or two early, but recently we had to ship the ... read more
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Mar 24 '04
Pros: no protection for fedex cod customer
Cons: FEDEX Advertised SECURE COD collection for GUARANTEED Funds is NOT SECURE.
Summary: I used Fedex COD, express overnight to collect SECURE payment in form of CASHIER'S CHECK in exchange for my merchandise. However, Fedex made the mistake of accepting a rectangular piece of paper that was CLEARLY FAKE as my cashier's check and gave ... read more
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