Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Mar 21, 2004
Pros: Good service, insurance, reliable.
Cons: Not always the best deal for your money.
Summary: Over the years I have both sent and received a multitude of packages through UPS Ground and thus far have rarely had any problems with their service. Although I have been on the receiving end of most of these packages, I will cover both ends of ... read more
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Not Yet Rated by the Epinions community
May 10, 2012
Pros: I am unable to find any.
FAIL!
Cons: Poor service.
worse customer service.
No way to solve any issues that may arise.
FAIL!!
Summary: I use this service quite frequently, and recently I have been having problems having the package delivered by UPS Ground before 12 noon. I pay for this specific service (and pay well) to be delivered by a certain time... with a company who ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 9, 2011
Pros: None
Cons: No receipt
No customer service
No real tracking system
Not paying damages
Summary: I guess this is a right place to let other know about abusive companies such as UPS, well done. Here is my case, I sent 5 packages from Spain to UK, 4 of them with computers packaged in original box with all protectors. 4 boxes arrived late and all of ... read more
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Not Yet Rated by the Epinions community
Sep 2, 2011
Pros: I have nothing to say that is good.
Cons: Beware that UPS has nocustomer recourse and that would spell dissaster foryou the customer.
Summary: sent package to los angeles. the address was off by one digit. i called to correct it. said shipper must call and correct. they did. next step in incorrect addresses, ups makes up an address themselves close to the one on package. go figure! ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 11, 2011
Pros: Usually reliable and reasonably priced.
Cons: I've had run ins with rude drivers.
Summary: I don't generally ship a lot of packages. When I do have something that needs to be shipped, I usually call on the good ol' U.S. Postal Service. However, I do buy a lot of stuff online and that means I am often on the receiving end of United ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 24, 2011
Pros: Hmmm, not much. Most of the people I talked with were polite?
Cons: They are at best horribly disorganized; at worst they are outright fraudulent.
Summary: The first time they misrepresented their delivery guarantee to me (a couple of years ago), I was annoyed but I chalked it up to an isolated incident. I was shipping luggage for a long trip (from California to Oregon) and an employee in my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 18, 2011
Pros: I'll have to get back to you on that one.
Cons: Total ineptness, poor customer service, and obviously a flawed tracking/sorting system. Use FedEx
Summary: Yuma, AZ, United States 02/18/20117:34 A.M.Out For Delivery Phoenix, AZ, United States 02/17/20112:18 P.M.Arrival Scan As you can see from above, my (critical) package arrived in Phoenix the afternoon of the 17th. I am 20 minutes from Phoenix ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 4, 2011
Pros: 1 customer service representative helped me out of almost a dozen.
Cons: 1 customer service represntative helped me out of almost a dozen.
Summary: On-line shopping is becoming the norm for many Americans, however, dealing with logistics companies can be an unforeseen nightmare. Recently, I purchased from a website that is located in Austin, Texas. Unfortunately this company uses UPS as ... read more
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Rated a Helpful Review by the Epinions community
Nov 24, 2010
Pros: Have online access to avoid dealing with inept UPS employees.
Cons: Do not send corrected invoices, poor customer service, easily damage goods, lack of management.
Summary: When I first expanded my online business to shipping more global, I decided to register and use UPS as both a Broker and Shipper to allow my business to operate more smoothly and ensure that shipments would arrive on time and be taken care of.Since ... read more
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Not Yet Rated by the Epinions community
Aug 10, 2010
Pros: There have been no pros, so far.
Cons: No interest in customer service. UPS should stand for "YoU Poor Shipper."
Summary: I bought two orders of shoes online from Yoox.com. I directed both packages were sent to my work address so there would be someone to receive them, but the suite number got cut off the address.UPS made a delivery attempt but couldn't find ... read more
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Not Yet Rated by the Epinions community
Feb 3, 2010
Pros: Cheap
Cons: Impossibly poor customer service with basically no way to complain
Summary: I lived in Germantown, WI for 24 years until moving 30 minutes away to Wauwatosa, WI. While I was in Germantown I had no problems with my UPS service ever. After moving to the new area my experiences with the UPS have been just short of ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 12, 2010
Pros: Nothing
Cons: Everything
Summary: I work in customer service and really try to see things from all sides when talking to someone and the roles are reversed because I know that being screamed at for something that may or may not be in your control is not easy. While I normally just ... read more
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Not Yet Rated by the Epinions community
Dec 24, 2008
Pros: Cost
Cons: Treatment by Customer Service Representative
Summary: Recently my wife ordered a package to be delivered to her via ups ground shipping. She ordered the package on December 13th so that it would arrive in time for Christmas. She was assured it would take the standard 5-7 business days. We live in Seattle ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 18, 2008
Pros: Service has been good.
Cons: They refuse to correct a problem they created.
Summary: 12/16/2008: Early afternoon.Tried to set up a third party shipment under our account via UPS web site. Unable to fill in "Associate a Shipper's UPS Account" information.Call Customer Service (800-742-5877) for help. Sorry, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 17, 2008
Pros: No idea. Cheap maybe?
Cons: Driver was a complete moron.
Summary: I live downtown St.Paul in what can be best described as a mixed socio-economic neighborhood. I recently ordered a 32" LCD TV and a computer from Newegg.com who in turn shipped via UPS.I come home from work on the expected delivery date and look ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 19, 2008
Pros: None I can think of, after this treatment.
Cons: Terrible customer service. No consistency. Inflexibility.
Summary: Shipped a parcel containing four framed pieces of artwork from a friend in California to a receiving company in Washington - just across the border from Canada, where live. Drove to the US to pick it up, it was smashed. had to come home, and couldn't ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 24, 2008
Pros: None
Cons: Unreliable and worst customer service ever
Summary: My company has been doing business with UPS for more than TWENTY YEARS, so it is amazing what they decided to pull on us. We do a fundraising event and companies donate items for our silent auction. One item donated was a $200 gift card and the winner ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 5, 2008
Pros: None
Cons: Delayed packages, damaged packages, awful customer service, more expensive
Summary: Whenever I order something online, I generally receive it via UPS. I started shipping items recently, and I comparison shopped shipping rates. I found that UPS was the most expensive of all three, by at least $3 per package. This might not seem like a ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 2, 2008
Pros: sometimes you will get your package on time
Cons: lots of times you wont get them on time
Summary: UPS has the absolute laziest drivers. On many occasions they have said they've made delivery attempts during times I've been home specifically waiting for them and yet I never heard the doorbell ring nor was a yellow slip left at my door, not until the ... read more
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Rated a Helpful Review by the Epinions community
Apr 2, 2008
Pros: Helpful customer service rep.
Cons: Slow service, disorganized facilities.
Summary: I had a package shipped from LA to San Diego which should have arrived the next day. The company I ordered from set the billing address as the shipping address. This wasn't UPS's fault. I could have received the package at the billing address, but the ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 2, 2008
Pros: Absolutely none...this company is the bottom of the scum barrel
Cons: Everything! Lies, poor service, thievery, late delivery, laziness, poor communication, lack of care for packages...
Summary: Of all the products or services I ever reviewed in Epinions, by far the worst has to be United Parcel Services (UPS). They fail even the minimum level of quality standards I set for them. They are a disgrace! Now that I got that off of my chest, let ... read more
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