Highest Rated Review by the Community
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Jul 29 '06
Pros: Quick delivery. Never had a damaged package sent via UPS.
Cons: Pathetic customer service. Gigantic hidden fees.
Summary: Some reviews are simply a story of experience… and well folks, this is one of them. It all began when I had a few computer parts that a Canadian acquaintance wanted to purchase. After making the agreement, we quickly arranged him to send me a money ...
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Nov 24 '11
Pros: None at all, perhaps if you like brown the uniforms are nice.
Cons: They say you were not there to sign when you were
Summary: I recently ordered an item to be delivered by UPS. Got a notice the item was shipped on Nov 10th, on the 22nd I starting wondering where it was, I had received no notices saying they had tried to deliver and I have been home every day for the most part ...
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Nov 18 '11
Pros: They give you new appreciation for Canada Post and the United States Postal Service
Cons: Fill in your own.
Summary: My partner mailed me my engagement ring on the 4th of November. She resides in South Carolina and I reside in Canada. She had previous to this, mailed me a 50 pound box of items and no issues were had. UPS even phoned to confirm this was a gift going to ...
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Oct 22 '10
Pros: Pretty fast (6 days from California to Toronto), Not very expensive, Good tracking information
Cons: Customer service does not respect the law (you have to incist)
Summary: UPS charges outrageous brokerage fees for packages delivered from US into Canada (~ half of the item's price). Here you will find how not to pay ...
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May 11 '10
Pros: None
Cons: Boycott UPS
Summary: On Friday 30th April 2010 I ordered eight theatrical items from Mallat Pharmacy and Costumes, Wisconsin, USA. I paid for the goods and shipping charges with a credit card. The shipping charges actually cost more than the goods but as the ...
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Apr 30 '10
Pros: Fairly punctual, although slower than estimated.
Cons: Exorbitant fees from receiver for unrequested services.
Summary: I have bought two items online from the US that the seller shipped using UPS. The first was a nylon leSportSac bag for around $50. It would fit in a slightly-oversize mailing envelope. I paid $10 US for shipping, and when the item arrived UPS informed ...
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Apr 16 '10
Pros: Faster, & cheaper shipping IF doing own customs clearing
Cons: Either pay huge brokerage fees to UPS or spend some time & traval cost(gas,parking).
Summary: I buy a lot off of Ebay, including relatively heavy tools and books. Up until a couple of years ago, USPS parcel post was better for smaller parcels and UPS for oversize and over 25 lbs. Then USPS raised rates AND eliminated parcel post and 1st class ...
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Apr 16 '10
Pros: Usually punctual. ....That's it.
Cons: Terrible customer service. RIDICULOUS fees. It's like being robbed at gunpoint.
Summary: I'm going to use my teenage status as an excuse to state the lame but obvious: UPS stands for "YoU Piece of Sh**". Yeah, they deliver stuff on time, but most people will end up paying half of the item's value, all of the item's value, or MORE than the ...
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Feb 13 '10
Pros: None.
Cons: Deplorable customer service, no organization, no communication and most importantly NO DELIVERY!!
Summary: I am so disgusted with UPS that I had to vent. They have had posession of my package since February 5th, 2010 and it is now February 13th. Delivery was originally slated so I would have my package in hand before Valentine's Day. At this ...
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Feb 09 '10
Pros: None.
Cons: Unexpected delay and bad customer service.
Summary: Our company shipped a package with UPS from China to our office in Illinois. The package was received by UPS China on February 5th, China time. When I checked the UPS tracking website on February 9th, it says the package goes from Louisville KY to ...
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Nov 10 '09
Pros: The people at the store and UPS International were courteous (but not helpful or knowledgeable)
Cons: Consumer is charged hidden fees and package is held hostage until they are paid.
Summary: I sent several small birthday gifts to my daughter who lives in Canada through a local independently owned UPS Store, paying $22 shipping charges. The package was delivered with $27 in COD charges. After multiple phone calls and much misinformation ...
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Aug 11 '09
Pros: There are none. Use USPS or a reputable courier firm.
Cons: Are they vying for "worst customer service of the century" title? They have my vote.
Summary: Every once in a while I need something from the US from a firm that insists on using UPS. Perhaps shipments within the US are OK. I have three horror stories to tell, but will limit myself to one. The item arrived with a bill for approximately the value ...
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Aug 06 '09
Pros: It's convenient.
Cons: Hopefully with fingers crossed and divine intervention, your package will actually reach its destination.
Summary: Sadly, we have found that UPS loses a good 10% of all packages shipped. If you think you are safe if you submit a claim if they lose your package, you would be sorrily mistaken. See, half of the time UPS will tell you that the box you ...
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Aug 03 '09
Pros: I hate UPS I HATE UPS I HATE UPS
Cons: I HATE UPS I HATE UPS I HATE
Summary: May 13 09 package sent from Philippines. Paid more than $200 for shipment.The agent who picked up the package from my sister's house told her not to write the exact amount or else she will pay $20 more for every $100 excess. The guy himself wrote the ...
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Jun 14 '09
Pros: can't think of any
Cons: massive fees... will not deliver to my door.
Summary: I live in a condo complex and my home office is just upstairs from my front door. The UPS delivery guy arrived, (heard and saw the truck). I was in the middle of composing an e-mail so I wanted to finish off a thought and run down to pick up ...
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Mar 25 '09
Pros: Good understanding customer service
Cons: Horibble delivery service
Summary: I get many packages delivered to me, i have tried ems, canada post, fedex, usps and various smaller campanies. And UPS remains the worst!I have no idea why these people are in business here in Canada. Anyways here is what happened.A ...
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