Highest Rated Review by the Community
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Jul 29 '06
Pros: Quick delivery. Never had a damaged package sent via UPS.
Cons: Pathetic customer service. Gigantic hidden fees.
Summary: Some reviews are simply a story of experience… and well folks, this is one of them. It all began when I had a few computer parts that a Canadian acquaintance wanted to purchase. After making the agreement, we quickly arranged him to send me a money ... read more
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May 12 '12
Pros: fastish
Cons: Rude, neglect to give u information, impatient.
Summary: I've only been using UPS, because i dont have much of a choice when i purchase offline, In country( from ontario), it went smoothly. I decieded to buy a Flat iron offline, from America. I ordered it tuesday, got here Friday. Farely ... read more
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May 01 '12
Pros: None
Cons: Lose / steal packages
Never deliver on time
Poor and insufficient logistic system
unprofessional taff
Summary: Five years ago, UPS delivered my package to the wrong address! Totally different one. Not only the driver made a mistake with the number but the whole address and area. Then they claimed that the resident of that address delivered the package to Canada ... read more
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Apr 11 '12
Pros: None. I can't think of a single one.
Cons: Late. Poor service. Wrong shipping. Detour shipping.
Summary: I live in Northern Alberta and my town has a problem. Anytime someone ships with UPS, the package gets to an Edmonton UPS depot which then sends it over to Vermilion. Vermilion does NOT deal with northeastern Alberta. Vermilion holds on to the package ... read more
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Mar 17 '12
Pros: none!
Cons: the whole company is a joke!
Summary: I moved from Toronto to Edmonton and I had a few things I wanted to ship. My store had used UPS before so I decided to ship through them. I had a few boxes and my most prized position, a 48' flat screen, near new. This decision was the worst I could of ... read more
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Nov 24 '11
Pros: None at all, perhaps if you like brown the uniforms are nice.
Cons: They say you were not there to sign when you were
Summary: I recently ordered an item to be delivered by UPS. Got a notice the item was shipped on Nov 10th, on the 22nd I starting wondering where it was, I had received no notices saying they had tried to deliver and I have been home every day for the most part ... read more
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Nov 18 '11
Pros: They give you new appreciation for Canada Post and the United States Postal Service
Cons: Fill in your own.
Summary: My partner mailed me my engagement ring on the 4th of November. She resides in South Carolina and I reside in Canada. She had previous to this, mailed me a 50 pound box of items and no issues were had. UPS even phoned to confirm this was a gift going to ... read more
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Oct 22 '10
Pros: Pretty fast (6 days from California to Toronto), Not very expensive, Good tracking information
Cons: Customer service does not respect the law (you have to incist)
Summary: UPS charges outrageous brokerage fees for packages delivered from US into Canada (~ half of the item's price). Here you will find how not to pay ... read more
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May 11 '10
Pros: None
Cons: Boycott UPS
Summary: On Friday 30th April 2010 I ordered eight theatrical items from Mallat Pharmacy and Costumes, Wisconsin, USA. I paid for the goods and shipping charges with a credit card. The shipping charges actually cost more than the goods but as the ... read more
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Apr 30 '10
Pros: Fairly punctual, although slower than estimated.
Cons: Exorbitant fees from receiver for unrequested services.
Summary: I have bought two items online from the US that the seller shipped using UPS. The first was a nylon leSportSac bag for around $50. It would fit in a slightly-oversize mailing envelope. I paid $10 US for shipping, and when the item arrived UPS informed ... read more
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Apr 16 '10
Pros: Faster, & cheaper shipping IF doing own customs clearing
Cons: Either pay huge brokerage fees to UPS or spend some time & traval cost(gas,parking).
Summary: I buy a lot off of Ebay, including relatively heavy tools and books. Up until a couple of years ago, USPS parcel post was better for smaller parcels and UPS for oversize and over 25 lbs. Then USPS raised rates AND eliminated parcel post and 1st class ... read more
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Apr 16 '10
Pros: Usually punctual. ....That's it.
Cons: Terrible customer service. RIDICULOUS fees. It's like being robbed at gunpoint.
Summary: I'm going to use my teenage status as an excuse to state the lame but obvious: UPS stands for "YoU Piece of Sh**". Yeah, they deliver stuff on time, but most people will end up paying half of the item's value, all of the item's value, or MORE than the ... read more
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Feb 13 '10
Pros: None.
Cons: Deplorable customer service, no organization, no communication and most importantly NO DELIVERY!!
Summary: I am so disgusted with UPS that I had to vent. They have had posession of my package since February 5th, 2010 and it is now February 13th. Delivery was originally slated so I would have my package in hand before Valentine's Day. At this ... read more
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Feb 09 '10
Pros: None.
Cons: Unexpected delay and bad customer service.
Summary: Our company shipped a package with UPS from China to our office in Illinois. The package was received by UPS China on February 5th, China time. When I checked the UPS tracking website on February 9th, it says the package goes from Louisville KY to ... read more
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Nov 10 '09
Pros: The people at the store and UPS International were courteous (but not helpful or knowledgeable)
Cons: Consumer is charged hidden fees and package is held hostage until they are paid.
Summary: I sent several small birthday gifts to my daughter who lives in Canada through a local independently owned UPS Store, paying $22 shipping charges. The package was delivered with $27 in COD charges. After multiple phone calls and much misinformation ... read more
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Aug 11 '09
Pros: There are none. Use USPS or a reputable courier firm.
Cons: Are they vying for "worst customer service of the century" title? They have my vote.
Summary: Every once in a while I need something from the US from a firm that insists on using UPS. Perhaps shipments within the US are OK. I have three horror stories to tell, but will limit myself to one. The item arrived with a bill for approximately the value ... read more
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