UPS Standard to Canada

254 ratings (222 Epinions reviews)
Epinions Product Rating: Disappointing
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  • ups - shittiest service in canada

    Nov 12, 2013 by
    Not yet rated.
    Pros: The worsest service ever
    Cons: Never use this service

    Summary: Hi iam from Scarborough supposed to recieved tracked expedited mail from Missisauga.Delivery guy do not even bother to knock my door (i was at home waiting for it) just left a note a building enterance. I called UPS customer service spent ... read more

  • WORST SERVICE YET

    Oct 10, 2013 by
    Not yet rated.
    Pros: read above and you'll get a perfect picture.
    Cons: read above and you'll get a perfect picture.

    Summary: my online purchase was shipped via UPS. when the box arrived, it was torn on every side, mashed up to the point where i called the company i purchased the item from and complained to them that they sent me a used item. i told them that from the box alone ... read more

  • UGH!

    Aug 20, 2013 by
    Not yet rated.
    Pros: Parcel arrived quickly.
    Cons: Exorbitant, unreasonable importing fees.

    Summary: Way back when I still had a Commodore 64, I ordered some software for the computer from the US. It was shipped via UPS and the brokerage fees, etc. that UPS charged more than doubled the cost of the items. I was furious and outraged, but didn't seem to ... read more

  • UPS Lost Package, will not take responsibility over it.

    Aug 17, 2013 by
    Not yet rated.
    Pros: No Pros, very stressful experience.
    Cons: Horrible customer service.

    Summary: I contacted UPS to have the package held at the facility in order for me to pick it up first thing in the morning and not having to wait for the driver to delivery it by the end of the day since I needed the package to arrive before 12 noon. See UPS ... read more

  • Abominable customer service

    May 21, 2013 by
    Not yet rated.
    Pros: I honestly can't think of any at the moment
    Cons: Customer service makes excuses or blames customer, Slow, notes in incorrectly filed in system

    Summary: I received a 1st attempt notice by UPS on the Friday of a long weekend.  The package was not left with the security at my condo because there was a C.O.D. charge that required payment and, like most people, I was at work and not able to pay at the ... read more

  • Would be nice to know how much it will cost

    Sep 5, 2012 by
    Not yet rated.
    Pros: People at my local store are very nice, however clueless in this area.
    Cons: Limited or no information available from local UPS stores re customs fees.  

    Summary: I recently sent a package to my daughter in Canada via UPS.  The stated cost of the item was $200.  I called my local UPS store to get a feel for how much customs would charge before ordering it in the US.  (I did so because it might have ... read more

  • UPS not respecting the 5 days holding period

    Aug 16, 2012 by
    Not yet rated.
    Pros: Eventually one of the managers addmited it was UPS error. 
    Cons: UPS needs to hire professional people passionate about their job.

    Summary: I was expecting a shippment from Yves Rocher, shippment made via UPS. The expected arrival date coincided with my first day of vacation. So, prior to my departure I called UPS and explain the situation, and asked to have a hold on my parcel.I was ... read more

  • $33 Fee for $6 part won't accept payment attempts

    Aug 10, 2012 by
    Not yet rated.
    Pros: Still better then Fedex, Nice Drivers, Easy Claims service.
    Cons: Worst Collections system ever, They jack up product values to leech money

    Summary: I ordered a $6 plastic cover for my moped from Canada to America. It came in damaged, I contacted the seller and they promptly sent me a new one. About a week later I get a letter in the mail from UPS saying that I needed to pay $33 for the package. Then ... read more

  • UPS is horrible

    Aug 9, 2012 by
    Rated a Helpful Review
    Pros: None
    Cons: Difficult
    Unprofessional
    Hidden charges

    Summary: UPS in Canada main objective seems ironically to be not to actually deliver packages but make money by freighting them around in hope of charging more money later on.  I wish more retailers would make it clear if they are using UPS so I can ... read more

  • Hidden Fees

    Jul 13, 2012 by
    Not yet rated.
    Pros: 3 day delivery
    Cons: -Hidden Charges 1/4 of the price i paid
    -Package tracking system doesnt tell you of hiddencharges

    Summary: I live in a section of the house that cannot hear the doorbell or any knocking. So in order to wait for the package to be delivered, i had to sit in the living room and watch tv (boring stuff i know). Then 3 hours later i finaly hear the ... read more

  • Obnoxious, and dissapointing

    May 12, 2012 by
    Not yet rated.
    Pros: fastish
    Cons:  Rude, neglect to give u information, impatient.

    Summary: I've only been using UPS, because i dont have much of a choice when i purchase offline, In country( from ontario), it went smoothly.  I decieded to buy a Flat iron offline, from America. I ordered it tuesday, got here Friday.  Farely ... read more

  • Unprofessional and disappointing

    May 1, 2012 by
    Not yet rated.
    Pros: None
    Cons: Lose / steal packages
    Never deliver on time
    Poor and insufficient logistic system
    unprofessional taff 

    Summary: Five years ago, UPS delivered my package to the wrong address! Totally different one. Not only the driver made a mistake with the number but the whole address and area. Then they claimed that the resident of that address delivered the package to Canada ... read more

  • "We ship anywhere"? Bull. Express? Right.

    Apr 11, 2012 by
    Not yet rated.
    Pros: None. I can't think of a single one.
    Cons: Late. Poor service. Wrong shipping. Detour shipping.

    Summary: I live in Northern Alberta and my town has a problem. Anytime someone ships with UPS, the package gets to an Edmonton UPS depot which then sends it over to Vermilion. Vermilion does NOT deal with northeastern Alberta. Vermilion holds on to the package ... read more

  • Don't ship with UPS!

    Mar 17, 2012 by
    Not yet rated.
    Pros: none!
    Cons: the whole company is a joke!

    Summary: I moved from Toronto to Edmonton and I had a few things I wanted to ship. My store had used UPS before so I decided to ship through them. I had a few boxes and my most prized position, a 48' flat screen, near new. This decision was the worst I could of ... read more

  • Ridiculous scam - saying you "weren't there"

    Nov 24, 2011 by
    Not yet rated.
    Pros: None at all, perhaps if you like brown the uniforms are nice.
    Cons: They say you were not there to sign when you were

    Summary: I recently ordered an item to be delivered by UPS. Got a notice the item was shipped on Nov 10th, on the 22nd I starting wondering where it was, I had received no notices saying they had tried to deliver and I have been home every day for the most part ... read more

  • UPS NIGHTMARE

    Nov 18, 2011 by
    Not yet rated.
    Pros: They give you new appreciation for Canada Post and the United States Postal Service
    Cons: Fill in your own.

    Summary: My partner mailed me my engagement ring on the 4th of November. She resides in South Carolina and I reside in Canada. She had previous to this, mailed me a 50 pound box of items and no issues were had. UPS even phoned to confirm this was a gift going to ... read more

  • How to avoid UPS Brokerage Fees

    Oct 22, 2010 by
    Not yet rated.
    Pros: Pretty fast (6 days from California to Toronto), Not very expensive, Good tracking information
    Cons: Customer service does not respect the law (you have to incist)

    Summary: UPS charges outrageous brokerage fees for packages delivered from US into Canada (~ half of the item's price). Here you will find how not to pay ... read more

  • UPS Overcharging on Shipping USA to Ireland May 2010

    May 11, 2010 by
    Not yet rated.
    Pros: None
    Cons: Boycott UPS

    Summary: On Friday 30th April 2010 I ordered eight theatrical items from Mallat Pharmacy and Costumes, Wisconsin, USA.  I paid for the goods and shipping charges with a credit card.  The shipping charges actually cost more than the goods but as the ... read more

  • UPS Charges a Fee for Collecting their Exorbitant Fees

    Apr 30, 2010 by
    Not yet rated.
    Pros: Fairly punctual, although slower than estimated.
    Cons: Exorbitant fees from receiver for unrequested services.

    Summary: I have bought two items online from the US that the seller shipped using UPS. The first was a nylon leSportSac bag for around $50. It would fit in a slightly-oversize mailing envelope. I paid $10 US for shipping, and when the item arrived UPS informed ... read more

  • UPS Standard Ground USA to Canada

    Apr 16, 2010 by
    Rated a Helpful Review
    Pros: Faster, & cheaper shipping IF doing own customs clearing
    Cons: Either pay huge brokerage fees to UPS or spend some time & traval cost(gas,parking). 

    Summary: I buy a lot off of Ebay, including relatively heavy tools and books. Up until a couple of years ago, USPS parcel post was better for smaller parcels and UPS for oversize and over 25 lbs. Then USPS raised rates AND eliminated parcel post and 1st class ... read more

Showing 1-20 of 222 reviews
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