UPS Standard to Canada

Pros: The people at the store and UPS International were courteous (but not helpful or knowledgeable)
Cons: Consumer is charged hidden fees and package is held hostage until they are paid.

I sent several small birthday gifts to my daughter who lives in Canada through a local independently owned UPS Store, paying $22 shipping charges. The package was delivered with $27 in COD charges. After multiple phone calls and much misinformation ...

Pros: There are none. Use USPS or a reputable courier firm.
Cons: Are they vying for "worst customer service of the century" title? They have my vote.

Every once in a while I need something from the US from a firm that insists on using UPS. Perhaps shipments within the US are OK. I have three horror stories to tell, but will limit myself to one. The item arrived with a bill for approximately the value ...

Pros: It's convenient.
Cons: Hopefully with fingers crossed and divine intervention, your package will actually reach its destination.

Sadly, we have found that UPS loses a good 10% of all packages shipped. If you think you are safe if you submit a claim if they lose your package, you would be sorrily mistaken. See, half of the time UPS will tell you that the box you ...

Pros: I hate UPS I HATE UPS I HATE UPS
Cons: I HATE UPS I HATE UPS I HATE

May 13 09 package sent from Philippines. Paid more than $200 for shipment.The agent who picked up the package from my sister's house told her not to write the exact amount or else she will pay $20 more for every $100 excess. The guy himself wrote the ...

Pros: can't think of any
Cons: massive fees...  will not deliver to my door. 

I live in a condo complex and my home office is just upstairs from my front door.  The UPS delivery guy arrived, (heard and saw the truck).  I was in the middle of composing an e-mail so I wanted to finish off a thought and run down to pick up ...

Pros: Good understanding customer service
Cons: Horibble delivery service

I get many packages delivered to me, i have tried ems, canada post, fedex, usps and various smaller campanies. And UPS remains the worst!I have no idea why these people are in business here in Canada. Anyways here is what happened.A ...

Pros: This is the first real problem i've had with UPS.
Cons: Eliminate the logical scans.

What the hell is a logical scan?Here is my UPS nightmare. First off this is directed to the...(you're quicky losing business over this!!!), upper crust at UPS...get rid of LOGICAL scans!For those of you not ...

Pros: - None!
Cons: - High/excessive Surcharge brokerage costs to end customer

Not that costly for the sender (which is why many senders from US use it), but high cost for receiver.  Surcharge customs "brokerage" fee that really just seems like extortion from UPS billed to end receiver.  Usually 2-3 times the original ...

Pros: the dishonest theatre in which the company deflects the client from ever knowing about fees
Cons: read the piece.

 Beware UPS hidden fees. I used the UPS store on Cambie near 18th yesterday. I asked whether they did regular postage. The man said yes, put my large envelop on a non-metered scale and charged me $3.52. After paying, he then said, 'everything's ...

Pros: Absolutely none
Cons: Everything.

I have had problems with every one of my UPS deliveries over the last 5 years.  Every one of them.The most recent problem still hasn't been resolved.  They tried to deliver when I wasn't home and were supposed to return Monday.  ...

Pros: Online tracking
Cons: Customer service
Delivery date
Customer service again
Broken promises

I shipped a item to my girlfriend who lives in washington from the ups store. I was told that it was guarenteed delivery by a certain date or else a "full or partial refund". A day after the scheduled delivery date it was delivered but she was also ...

Pros: Are there any?
Cons: RMS collections.Masters at harrassment.

As the owner of a small business I frequently do business with vendors in the USA. Until reciently I had an independant brokerage firm do my customs clearing on UPS ground shippments to Canada. Unexplainably,they droped me. I received a call from UPS ...

Pros: the shoes fit
Cons: UPS and Margaritaville footwear both stole money from us.

Apr 10/08 - We ordered shoes online from Margaritaville Footwear in FL, paid for the shoes (69.95) AND shipping (@ 35.00) at time of order. We got a call from UPS Canada when the shoes arrived and were told someone had to be at home because the item was ...

Pros: There are NO pros to shipping with this company.
Cons: Motor was 69 grams cost $24, shipping cost $15 + hidden fees.

I have just purchased an outrunner brushless motor from an online website. The Alpha 400, a fairly small sized but very powerful motor which will be used in my R/C plane. The total weight of this motor is 2.1 oz or (69 grams). Overall Diameter: 1.1 ...

Pros: None
Cons: Slow, poor customer service, expensive

So slow, the USPS is much faster. The customer service is horrendous, They do not return calls as promised. They offer no solutions and there response is too bad you item takes forever that is our policy. They offer the worst customer experience ...