UPS Standard to Canada

Pros: Tracking
Cons: Obscene brokerage fees

On their own site, UPS states that there are no brokerage fees for their express service to Canada:

http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

Well, not only they charged me a whopping 15% of the package value (another GST and PST!), but it was WAY more than stated on their site.
Unfortunately, I payed before checking, and there is no way now to get my money back.

DO NOT send packages in Canada with UPS!

Pros: They give you tracking info on the item they are holding hostage.
Cons: Ridiculously high hidden charges that go straight to UPS.

I shipped an item I sold on EBay to Canada. The item cost $35. UPS Store told me it would cost $19. I thought that was a bit high, as I'd figured it would be only $15. Now I find out that UPS is holding my package hostage and demanding a ransom of $31.49 from the guy who bought my motherboard!!! That is a total of %0.49 to ship a $35 item? When is the inevitable class action suit going to come? I was not told about these hidden fees when I shipped it. UPS to Canada is a SCAM!!!

Pros: I cannot find any good thing to say about UPS.
Cons: This was the second time.I can't understand that they are still in business.

On a shipment of $149.00 Can. from California, prepaid, including shipping and handling, UPS charged $ 64.26 as COD for brokerage fees and GST. I had asked the shipper not to use UPS, but apparently they did not understand.
My advice: Don't place the order with a company that ships through UPS, or you will get ripped off.

Pros: tracking, that is all.
Cons: see review.

I ordered two guitar pedals from some guy on ebay, and was getting them for about $350 CDN, which was ok. The package has finally arrived at my local ups depot, so I call them up to confirm that it's there, and the dude tells me there is a $101.46 brokerage fee. Holy crap, that is just robbery. Makes me sick really to know I'm getting ripped off, and there's nothing I can do about it.

Pros: NONE. Not a single one.
Cons: The last 5 packages I've received from UPS have been horrendously damaged.

UPS to ANYWHERE is going to get you one very damaged parcel. I've received multiple packages from UPS (I stopped using them to send items after having to file a complaint against them with the BBB) that have been virtually destroyed.

The last one, which I received today, has a split down the front (some one could have easily opened it), a huge gash in the side of it, and the top has split on both sides. I want my wife to see it before I open it.

Pros: None
Cons: Hidden fees, stupid Customer Service Reps, Say no to UPS!

I had some auto parts (3 boxes) shipped from the US to Canada. These parts were replacement parts, as the original parts that were sent to me were incorrect. Therefore, these parts that have already been charged duty/GST the first time around. I already got screwed the first time around via UPS.

We called UPS, and they said if there's no duty charged, there won't be any brokerage charge. How wrong is that! The parts arrived, 3 boxes, and each box was charged $71.69 brokerage for a whopping total of $215.07. Duty was ZERO. Tax was ZERO. These were warranty/replacement parts for gods sake! I called UPS to complain, and all they kept saying is that their fees are competitive. Competitive with what? It would've been cheaper to find a guy on the street to drive the 400 miles to the States, pick up my stuff, and drive it back to my house!

You can see a detailed description here:
http://forums.beyond.ca/showthread/t-33067.html.

You can see a picture of the brokerage slip here:
http://www.virgeweb.com/rage2/brokerage.jpg.

It's incredible that they can get away with this.

Pros: Flashy commercials, European-style Vans, Brown Shorts.
Cons: Their entire range of services, especially hidden brokerage fees.

I recently bought a camera online, and had it sent from the U.S. to Canada. The camera cost $100.00, and was sent via the delightful UPS Ground service. I was even more delighted when the camera arrived (weeks later) and I was slapped with an $87.00 "Brokerage Fee" C.O.D. Come on, $87.00 on a 5 X 5 inch parcel, weighing 1/2 Lbs, with a declared value of $100.00? The man who sent the camera was not aware this would occur. I complained to UPS Canada and after many conversations, the blame was basically pinned on the man who shipped the camera. He was not told at the time by UPS of Brokerage Fees, but UPS basically said "too f***ing bad."

Pros: well..I guess you get your item.
Cons: hidden broker fees.(try to find on website) sometimes 75%-100% cost of item.

heck, they even bought the url upssucks.com fearing the wrath of people ripped off. I just got in a parcel from the states valued at 44$us. I paid these blood-suckers 12$us to ship it. When it gets to my doorstep, there is a 28.55$ broker charge. WTF??? So if I add this together, it is approximately 45$can they stole from me to ship this item..an item worth about 60$can..so what is that..75% of the cost of the item? What an incredible rip. I WILL NEVER use UPS ever again, nor will I allow any company my company deals with to use UPS to me, even if there are special rates or they eat the fees. I will not support this.
Heck, I thought it was 'free' trade? At least the duty before was far less than this, and went to OUR government.

ANYONE buying from US to Canada use USPS, or Fedex. Anything under 100$ is broker free with them.

Pros: Service good
Cons: Caught me without having enough cash with me for the "brokerage fee"

Ordered a wrist watch from e-bay and got a brokerage fee of almost $50- more than the watch is worth. Nasty surprise!!

Pros: I got my package.
Cons: They charge too much.

I agree. I just got a bill from them and found their brokerage fees to be excessive. Also, the brokerage fee hit me by surprise, being somewhat of an unexpected/hidden charge...I imagine it must be the same unpleasant surprise for many others in Canada who order items from the US. From now on I'll ask the supplier to make sure they don't ship by UPS. If you request that your item is not handled by UPS, and the buyer ships by UPS anyway, from what I've read, legally you don't have to pay the UPS fees. Anyway, with the communication that the internet now provides, more people will realize what's going on. I've looked around the internet for more information on this charge and I have found other comments on the excessive UPS brokerage fees. Hopefully UPS will someday regret they decided to overcharge. Keep all your bills in case there's ever a class action suit. :)

Pros: You don't *have* to use this service
Cons: Brokerage charges!

Try getting UPS to give a damn! They repeatedly charge outrageous brokerage fees, often deliver late and provide little in the way of customer service

Pros: online tracking
Cons: hidden fee

I bought camera online and paid shipping fee us$23from us to canada. When I received it, UPS charged me extra $55 plus tax for brok fee. I called ups they said all fees in their website that I can't find. They also promised me to e-mail me their fee table. And I never had these email. This is UPS service.
Nover use UPS for shipping from US to Canada. Never!

Pros: We have a really nice UPS driver in our neighbourhood.
Cons: Cross border they are too expensive - their brokerage fees are excessive.

I have purchased many items on Ebay.com and I always insist on USPS. UPS is cheap and they pick up so is easier for the seller but the package crosses the border and UPS slaps on a "brokerage charge" of $30 or sometimes $60 !!!
I already paid shipping to the seller and now I am getting it up the %#@ again.
Canada Customs charge tax on the item and UPS then bill me at my door so I am required to pay tax on the item, the custom/brokerage fee and then tax on the custom/brokerage fee. I received an item worth $560 today and I paid over $150 at my door. That's pretty excessive.
USPS will hand over my package to Canada Post at the border and then Canada post will charge me the tax at my door - but no extra fees!
I googled "UPS Sucks" and I found this
http://www.merchantlaw.com/courier.html
This law firm has started a class action lawsuit for people who have paid these crazy fees.

Pros: They do deliver and track packages well.
Cons: THEY CHARGE EXORBITANT BROKERAGE FEES FOR SURFACE DELIVERY AND DO NOT INFORM US SHIPPERS.

I just received another package from a US vendor that did not follow instructions not to ship UPS Surface and once again, even after numerous complaints in the past to them, I was charged a $12 brokerage fee on a $33 package which had no importation duties to be collected. In other words, a $12 fee for ZERO service.

In the past I've had a small item shipped by UPS surface that after their exorbitant brokerage fees were added to the surface shipping cost was more than the second day air service by UPS which has brokerage fees included - Meaning - THE CHARGE WAS HIGHER FOR AN EIGHT DAY SURFACE DELIVERY THAN UPS WOULD CHARGE TO SHIP IT SECOND DAY AIR!

Pros: Pros ? What pros ?
Cons: Excessive fees, extraordinary unprofessional customer service using faul language and threaten if shipment not accepted

Just read user experieneces on other sites...

http://forums.minidisc.org/index.php?showtopic=16850&st=0&start=0

Excessive fees, extraordinary unprofessional customer service using faul language and threaten if shipment is not accepted.

No UPS for me, thanks bu no thanks.