UPS Standard to Canada

Pros: I can't see any positive argument.
Cons: Poor service, outrageously expensive fees.

I experienced many times UPS in Canada. I now refuse to have something delivered by them especially from U.S..

They charge unbelievable custom broker fees. They are slow and refuse to deliver at home during winter!!!!

Pros: None that I can think of. Why would anyone pay for this kind of service?
Cons: IRRESPONSIBLE, CARELESS, EXPENSIVE- you can pay high shipping fees and lose your merchandise simultaneously!

Made a purchase on eBay and it was shipped from Texas to Canada.

Driver mentioned package was dropped because the box was so badly crushed. It happened to be a digital camera. UPS Canada said it they could not send a rep to inspect but would accept pictures. Was later informed that they would cover repair costs but the process had to go through the shipper. UPS in Texas is saying no because the repairs are higher than the value on the package.

Do they not have a RESPONSIBILITY to deliver something exactly as they received it? They certainly accept their fees. Since when does shipping carefully or repairing shipping damage depend on the value pasted on the box? How do they handle heirlooms (shudder)?

Pros: It's still slightly cheaper than driving to get it myself.
Cons: Hidden fees and not so fast

Always hidden fees when sent from US. Twice I have payed the fees at the door only to be sent a bill later saying I own them more. Can't believe people do business with them. I will no longer buy from companies that only ship UPS.

Pros: Shipment tracking
Cons: Insane brokerage fees
Not any faster than USPS for most shipments

I've had 2 experiences with UPS shipping to Canada, and I have nothing good to say about either of them. First time I bought bike part (got a great deal on eBay) for US$60. The package got to me in 6 days, and I was home to receive the package, however the brokerage fee was over $800! Both the seller and I tried to contact UPS about the fee, but they refused to do anything about it and eventually destroyed the item. Luckily, I got my money back, but the seller got screwed on that deal. The second time, I ordered some shirts which worked out to US$14.61, just under the limit for a brokerage fee (so I thought). But no, I got home to find a message from UPS saying I owe $19.92 in brokerage fees. I've learned my lesson now, I will not buy from online retailers or sellers that use UPS.

Pros: Tracking of your package through their web-site
Cons: Massive brokerage fee

I ordered two books off a US on-line site. I thought I was getting a fantastic deal as I only had to pay a measly US$2.00 plus US$10.00 in UPS standard shipping. I felt good about my purchase until I was burned by UPS with their hidden fees. When the package showed up at my door I had to pay a brokerage fee of $18.75 (plus applicable taxes) for a package valued at only $20. The taxes I didn't mind paying. It was paying such an insanely high brokerage fee that was an eye-opener. Needless to say, with much cheaper alternatives out there (e.g. USPS), do yourself a favor and don't use UPS to ship to Canada, _ever_!

Pros: Shipping itself is good
Cons: UPS brokerage fees are hidden.

I received a bill from UPS Supply Chain Solutions, Inc. for the amount that I did not have knowledge about. A Canadian customer of mine chose UPS Standard to ship a product back to me for repair under warranty, which was stated on the form. I tried to dispute the charge and contacted 4 persons at UPS. They insisted on the charge, so I had to pay. Under Uniform Commercial Code, what makes a bill enforceable to collect is a contract between two parties, the collecting party and the paying parting. The contract can be in writing, verbal, or in action. I did not have the chance to know the charge and I did not have the chance to refuse it. I felt I was unfairly treated. By the way, I am in the US.

Pros: can't see any
Cons: bad bad service

i don't know how UPS canada can survive here without getting sued by any class action, compared with Fedex, their service really poor, to clear the item with same value across customs, FedEx charged much much less (75% less) broker fee than UPS, FedEX have a 24*7 customer service, while UPS only have a 8am-8pm, Mon-Fri service line,

i got charged so much for the so called "broker fee", like day light robbery!!!

Pros: NONE use USPS
Cons: Roughly treated packages High Fees

Just got an item online, paid $220 plus $20 for shipping,
item arrives and now they want another $86 for Brokerage fees.

DO NOT USE "UPS" FOR ITEMS THAT HAVE TO CROSS THE BORDER

Pros: delivery was fast
Cons: the brokerage fees left a sour taste in my mouth.

I happily recieved my packaged today that came from the States. However, before I could touch it I had to shell out $23 for brokerage fees. Looking at the receipt, The GST for my shipment was only $2.26, which meant UPS charged me $17.30 + taxes for brokerage. Smart readers will figure out that the brokerage charged here is almost half of the value of what I'm shipping in.

Guess I'm going to try to dodge the brown shirts from now on.

Pros: They think like Military
Cons: Screw soldiers out of getting awards by holding shipment hostage.

PLEASE READ THIS!!! YOU CAN "SELF CLEAR" YOUR UPS SHIPMENT> I ordered some Military Replacement ribbons from a reputable Surplus store to put on my uniform for when I march in Veterans Parades. UPS Claims I owe 40.21 for these for clearing them. Folks, A broker is a person who clears COMMERCIAL shipments. He or she, among knowing Customs Acts and Regs, Stands in line to get your goods cleared. ALL YOU NEED TO TO IS TALK TO CUSTOMS. Get your docs Faxed, and go to a Customs Office at any International Airport, get it stamped and all you will pay is Duty and Tax. Iwill fight this tooth and nail. They claim they have "Power of Attorney" over personal shipments. DON'T LET THEN GET AWAY WITH IT!! BOYCOTT UPS

THANKS UPS FOR SHOWING HOW YOU FEEL ABOUT VETERANS.

You SUCK!

Pros: Nothing
Cons: Everything

Having used UPS numerous times, i can definitely say they are a bunch of greedy scam artists! Their brokerage fee, or sometimes called entry prep fee is scandalous.I even get billed for items i've paid for and they also have their own collection agency, which is also bogus. It sure has cut down on my eBay shopping.One time, the driver thought i didn't want the parts i bought and paid for,including UPS shipping fees, and they returned them back to to the US. The driver apologized; it was his mistake, and i phoned UPS Canada, and they said i had to phone UPS USA. It was their screw up, but they don't take responsibility for it.Don't use UPS?

Pros: Ubiquitous shipping outlets
Cons: Slapdash customer service service

UPS is known as Brown in the States because it is standard, very unexceptional and predictably unremarkable. Here in Canada it does not meet up to those very minimal characteristics -- UPS Canada can't get the simple things done right, much less cope with a border.

Pros: Can't think of a single PRO for such a crappy company!
Cons: Too many to list! Can't believe they are still in business.

Got a nice package via UPS for $120 and with a pleasant surprize of $60 that I get to pay for "brokering" wheee Where does that money go? not to improve their service thats for sure!

In fact they have some new policies just to make you life miserable. If you don't have your tracking # they will not give you your parcel that has your name on it EVEN WITH PHOTO ID!!. This is after I drove 45min to get to their depot that I found out they changed their policies.

When I finally did get my packed it had the crap beat out of it!

This is not the first time I have been screwed by UPS but I can guarantee it will be the last!

Pros: At least they update their tracking system once a day for overnight packages.
Cons: No effort made on their part. No customer service available outside regular business hours.

I was waiting all day for a UPS Red Label overnight package to arrive. All day long they showed it as "out for delivery", until 9PM, at which point it showed as "wrong address".

I verified the address from my receipt, its perfect. And UPS Ground delivers to my house 3-4 times a week. But the overnight driver couldn't find it.

Did they call? No. Did they even try find the place? Who knows. And of course by 9PM they're closed.

Good thing it wasn't a kidney. But if like me you have a house in escrow, I wouldn't rely on these people.

Accidents happen, but a real company makes an effort to live up to things like "Overnight Guaranteed"

Pros: reasonably fast
Cons: criminal non-disclosure of what to expect in "brokerage" fees

This is another story just like the other ones here.

I ordered from an unsuspecting individual (that made two of us) in Ohio who hadn't shipped to Canada before. He tried UPS, and when it arrived at my door I had to shell out $45 to the guy.