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Rated a Somewhat Helpful Review by the Epinions community
Nov 7, 2007
Pros: none
Cons: Pick one.
Summary: Just recently I subscribed to Diect TV. When Direct TV send equipment to a customer, it uses UPS's adult signature required option. Which means that the receiver cannot waive signing for the package. I rent an upper flat and my door is on the side of the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 6, 2007
Pros: none, their services suck big time (see comments in cons section)
Cons: everything: high fees, bad customer service, slow shipping. They basically suck.
Summary: Just received a 130$ video card purchased on eBay and got dinged for an extra $63,25 for UPS "brokerage" fees and whatnot. Here's the actual breakdown of those mysterious fees, as provided to me by their awful customer service: COD CHARGE $4.25 ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 12, 2007
Pros: ** RIP-OFF! **
** SCAM! **
** HASSLE! **
Cons: Definitely: TO AVOID!!!!!!!!!
Summary: I WON'T TAKE A LOT OF YOUR PRECIOUS TIME, BUT i SHOULD SAY THAT UPS "SERVICE' IS A PIECE OF SH-T, BECAUSE OF THEIR EXORBITANT HIDDEN FEES (CUSTOM BROKERAGE FEES, Credit fees, paper fees etc.) My history. 1. They didn't call me in time of delivery (I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 6, 2007
Pros: Supposed to guarantee safe arrival of package.
Cons: Unbelievable fees (a fee to pay your fees, for instance). Very poor service.
Summary: My experiences with eBay have been for the most part satisfactory and at the very worst slightly annoying. That all changed when one of my sellers insisted on using UPS to ship my package. One day I was greeted to a slip saying that the first attempt to ... read more
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Rated a Helpful Review by the Epinions community
Feb 12, 2007
Pros: None
Cons: Slower and more expensive than any other USP service.
Summary: I live in GTA, and I needed a good air purifier. I read some reviews on the Net, and Neoair seemed like a good option. Unfortunately, they have no dealers in Canada. The only way to buy a Neoair purifier is on the Net (either directly from Neoair or from ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 20, 2007
Pros: None
Cons: Industries highest brokerage fees, horrible customer service
Summary: I recently recieved a letter from a company named R.M.S (Recievable Management Services), an agency who acts on behalf of UPS to collect unpaid fees. They are threatening "Juristic action" if the brokerage fee of $22.87 is not paid in full within 10 ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 10, 2007
Pros: If you clear the parcel yourself it's even cheaper than Canada Post;
Cons: Excessive fees for a surprisingly quick and simple procedure;
Summary: UPS wanted about $14 CDN for brokerage, disbursement and other fees, I got my parcel for $4.88 CDN. Some tips, if you're from the Montreal (Canada) area: BEFORE YOU BEGIN: If the parcel arrives at your door without UPS having called you to warn you ... read more
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Not Yet Rated by the Epinions community
Dec 23, 2006
Pros: arrived in good time all be it a day late
Cons: rip off brokerage surcharge
Summary: IM from England I ordered 3 digital cameras from a company in china on a first time trial ,they arrived in good time and they put 95usd as the amount the items were Worth, that was fine .but I did get charged import duties in the form of 17.5% vat and ... read more
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Rated a Helpful Review by the Epinions community
Oct 26, 2006
Pros: None. Absolutely none. Much lower service level than the Post Office.
Cons: Expensive. Unreliable. Poorly trained staff. Arrogant management never admits problems.
Summary: My experiences with UPS over the years has led me to loathe them as a shipper. About two thirds of shipments I have received have been without incident but the other third have been lost, delayed, or expensive beyond reason. My experience is that their ... read more
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Rated a Helpful Review by the Epinions community
Sep 18, 2006
Pros: none
Cons: - scam COD
- everything
- wont inform you when item was dropped off
Summary: I have used ups a few items now with poor results. First thing that I had delivered via UPS was an ebay item which I won for $40. It was a wireless network card for my laptop, coming from the USA. I told the person to see if they can make it out as a ... read more
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Rated a Helpful Review by the Epinions community
Sep 16, 2006
Pros: Three attempts were indeed made to deliver the item, on time.
Tracking seemed accurate
Cons: Illegal (if forced) brokerage, disbursement and COD charges.
no proof of payment to CCRA provided
Summary: First, very briefly I'll explain how I got duped by UPS. I ordered a roach repeller from the US and the shipper sent via UPS. They lost it and I never got it. He resent via DHL and I received it, paid nothing else for it. I then ordered 3 of the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 8, 2006
Pros: Drivers are courteous. Delivery times are adequate.
Cons: Hidden fees for cross-border deliveries are an insult to every customer.
Summary: I'm not sure how UPS Canada stays in business. Everyone I know who has received shipments from out of the country through them has a huge horror story about their insane brokerage fees. I only have two, as I now refuse to use UPS for any of my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 1, 2006
Pros: Nothing good
Cons: never use
Summary: I have very bad experience with using UPS to Canada. I sent my household items (old shoes, pans, books, photos, sheets etc.) in the big box. I read carefully instructions and called operator to make clear how to print paper for border clearing. Then I ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 29, 2006
Pros: Quick delivery. Never had a damaged package sent via UPS.
Cons: Pathetic customer service. Gigantic hidden fees.
Summary: Some reviews are simply a story of experience… and well folks, this is one of them. It all began when I had a few computer parts that a Canadian acquaintance wanted to purchase. After making the agreement, we quickly arranged him to send me a money ... read more
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Rated a Helpful Review by the Epinions community
Jul 23, 2006
Pros: very polite as i yelled at them
Cons: brokerage fees
no faster
no local pick up points in Toronto
Summary: UPS ground is extortion. A seller paid, well I paid him $14 to send assuming it would be USPS. To my surprise the bill stuck to my window was demanding another $55 for the service of clearing customs for me(a service that by Canadian law must have ... read more
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Rated a Helpful Review by the Epinions community
Jun 22, 2006
Pros: none
Cons: hidden fees, disorganized, terrible service
Summary: For the third time now, I have ordered a package that was unfortunately delivered by UPS from the US to Canada. Each time, I have been gouged by brokerage fees I wasn't aware of and wouldn't have purchased the product otherwise. Unfortunate, but I ... read more
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Rated a Helpful Review by the Epinions community
May 4, 2006
Pros: Nothing I can think of.
Cons: Unable to deliver, no customer service, outrageous surprise fees.
Summary: I too have been hit with UPS Canada's exhorbitant (if not outright gouging) "customs brokerage fee", which I refer to as the UPS cross-border tax. Oddly enough the first time I was charged this I complained to my local BBB and got a response from ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 25, 2006
Pros: Easy and convenient payment from website and printing of shipping label
Cons: "surprise" COD to recipient, inordinately exhorbitant "brokerage fee", package hijacking, legalized extortion
Summary: First of all, beat UPS at this game and try this: http://www.cbc.ca/consumers/ma
rket/files/home/courierfees/st
eps.html
Now for the rest of the story. :) I auctioned off 2 identical SCSI hard drives on eBay. Bids closed at $50 each on 15Apr06 ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 20, 2006
Pros: good tracking
Cons: outrages brokerage fees, poor customer service
Summary: I purchased a cell phone recently from ebay, it was from US in Tampa bay. I only ordered from the internet minimal times before and have never been charged anything but GST and PST to enter Canada. So I phone UPS today to track my order and find out it ... read more
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Rated a Helpful Review by the Epinions community
Jan 18, 2006
Pros: -Quick customer service response.
Cons: -Outrageous Brokerage Fees
-Late shipments non-refundable
Summary: Exact same brokerage problem here... charged $20 on a $23 item, on top of the $12 shipping fee. Still, a much cheaper learning experience than the $100 fees some of you were required to pay. Anyways, the shipment was late and I sent UPS an angry email, ... read more
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