UPS Standard to Canada

254 ratings (222 Epinions reviews)
Epinions Product Rating: Disappointing
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  • ups united parcel service totally incompetent

    Dec 22, 2007 by
    Rated a Very Helpful Review
    Pros: None, zip, zero, nada.perfect to inflict on a worst enemy
    Cons: Everything I mentioned in the review.

    Summary: I have been lied to repeatedly over the course of this week, by no less than 5 different ups workers. I purchased an antique bike from the u.s., paid an initial 90$ shipping. The ups driver leaves a card at my front door on Dec 18, saying I owe them ... read more

  • UPS... Brokerage fees and hidden charges!

    Dec 14, 2007 by
    Rated a Very Helpful Review
    Pros: The package arrived safely and on time. USPS and Canada Post... just as quick!
    Cons: UPS… Are they just misunderstood!

    Summary: December 12th., 2007 UPS… Are they crooks or just misunderstood! Don’t use UPS services. For very good service shipping between Canada and the United States; use Canada Post and USPS! I purchased a replacement pump costing $65.00 for my ... read more

  • I avoid UPS. I refuse any and all UPS shipments.

    Nov 23, 2007 by
    Rated a Helpful Review
    Pros: None. Probably the slowest of all premium couriers.
    Cons: Everything. Time, money and hidden fees. Plus rude drivers who seem mentally taxed.

    Summary: The brokerage fees charged by UPS and now Fedex are complete robbery. UPS is by far the worst. Last time I had to deal with this UPS wanted $53 for $40 worth of specialty paper. The UPS drivers know the routine and are miserable. All day they get to ... read more

  • UPS Standard Shipping continued

    Nov 21, 2007 by
    Rated a Helpful Review
    Pros: Ground: No benefit to you. Excellent benefit to UPS or similar shipper.
    Cons: Ground: Takes longer to get to you than 'Air', and you pay much larger fees.

    Summary: Hello folks, I recently ordered a Battery Charger/Batteries from on online U.S. retailer to be shipped to Canada; shipped via UPS WorldShip: Expedited. From my research I have gathered the following: 'Additional Brokerage fees' charged by UPS do ... read more

  • UPS workers too dumb to read or follow directions

    Nov 7, 2007 by
    Rated a Helpful Review
    Pros: none
    Cons: Pick one.

    Summary: Just recently I subscribed to Diect TV. When Direct TV send equipment to a customer, it uses UPS's adult signature required option. Which means that the receiver cannot waive signing for the package. I rent an upper flat and my door is on the side of the ... read more

  • UPS fees are highway robbery

    Jul 6, 2007 by
    Rated a Helpful Review
    Pros: none, their services suck big time (see comments in cons section)
    Cons: everything: high fees, bad customer service, slow shipping. They basically suck.

    Summary: Just received a 130$ video card purchased on eBay and got dinged for an extra $63,25 for UPS "brokerage" fees and whatnot. Here's the actual breakdown of those mysterious fees, as provided to me by their awful customer service: COD CHARGE $4.25 ... read more

  • UPS STANDARD SHIPPING TO CANADA TO AVOID!!!!

    Jun 12, 2007 by
    Rated a Helpful Review
    Pros: ** RIP-OFF! ** ** SCAM! ** ** HASSLE! **
    Cons: Definitely: TO AVOID!!!!!!!!!

    Summary: I WON'T TAKE A LOT OF YOUR PRECIOUS TIME, BUT i SHOULD SAY THAT UPS "SERVICE' IS A PIECE OF SH-T, BECAUSE OF THEIR EXORBITANT HIDDEN FEES (CUSTOM BROKERAGE FEES, Credit fees, paper fees etc.) My history. 1. They didn't call me in time of delivery (I ... read more

  • $inging the $ame old $ong. Fees for nothing and poor service galore

    Mar 6, 2007 by
    Rated a Helpful Review
    Pros: Supposed to guarantee safe arrival of package.
    Cons: Unbelievable fees (a fee to pay your fees, for instance). Very poor service.

    Summary: My experiences with eBay have been for the most part satisfactory and at the very worst slightly annoying. That all changed when one of my sellers insisted on using UPS to ship my package. One day I was greeted to a slip saying that the first attempt to ... read more

  • A case of buying a good air purifier from the US

    Feb 12, 2007 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Slower and more expensive than any other USP service.

    Summary: I live in GTA, and I needed a good air purifier. I read some reviews on the Net, and Neoair seemed like a good option. Unfortunately, they have no dealers in Canada. The only way to buy a Neoair purifier is on the Net (either directly from Neoair or from ... read more

  • Hidden Fees, Horrible Customer Service!

    Jan 20, 2007 by
    Rated a Helpful Review
    Pros: None
    Cons: Industries highest brokerage fees, horrible customer service

    Summary: I recently recieved a letter from a company named R.M.S (Recievable Management Services), an agency who acts on behalf of UPS to collect unpaid fees. They are threatening "Juristic action" if the brokerage fee of $22.87 is not paid in full within 10 ... read more

  • HOWTO: Avoid paying UPS brokerage and disbursement fees.

    Jan 10, 2007 by
    Rated a Helpful Review
    Pros: If you clear the parcel yourself it's even cheaper than Canada Post;
    Cons: Excessive fees for a surprisingly quick and simple procedure;

    Summary: UPS wanted about $14 CDN for brokerage, disbursement and other fees, I got my parcel for $4.88 CDN. Some tips, if you're from the Montreal (Canada) area: BEFORE YOU BEGIN: If the parcel arrives at your door without UPS having called you to warn you ... read more

  • ups ripoff in uk

    Dec 23, 2006 by
    Not yet rated.
    Pros: arrived in good time all be it a day late
    Cons: rip off brokerage surcharge

    Summary: IM from England I ordered 3 digital cameras from a company in china on a first time trial ,they arrived in good time and they put 95usd as the amount the items were Worth, that was fine .but I did get charged import duties in the form of 17.5% vat and ... read more

  • UPS Problems

    Oct 26, 2006 by
    Rated a Very Helpful Review
    Pros: None. Absolutely none. Much lower service level than the Post Office.
    Cons: Expensive. Unreliable. Poorly trained staff. Arrogant management never admits problems.

    Summary: My experiences with UPS over the years has led me to loathe them as a shipper. About two thirds of shipments I have received have been without incident but the other third have been lost, delayed, or expensive beyond reason. My experience is that their ... read more

  • UPS Sucks is Old news

    Sep 18, 2006 by
    Rated a Very Helpful Review
    Pros: none
    Cons: - scam COD - everything - wont inform you when item was dropped off

    Summary: I have used ups a few items now with poor results. First thing that I had delivered via UPS was an ebay item which I won for $40. It was a wireless network card for my laptop, coming from the USA. I told the person to see if they can make it out as a ... read more

  • Info below: The better way is you, me and your MP, not UPS

    Sep 16, 2006 by
    Rated a Very Helpful Review
    Pros: Three attempts were indeed made to deliver the item, on time. Tracking seemed accurate
    Cons: Illegal (if forced) brokerage, disbursement and COD charges. no proof of payment to CCRA provided

    Summary: First, very briefly I'll explain how I got duped by UPS. I ordered a roach repeller from the US and the shipper sent via UPS. They lost it and I never got it. He resent via DHL and I received it, paid nothing else for it. I then ordered 3 of the ... read more

  • Decent Service, Outrageous Hidden Fees

    Sep 8, 2006 by
    Rated a Helpful Review
    Pros: Drivers are courteous. Delivery times are adequate.
    Cons: Hidden fees for cross-border deliveries are an insult to every customer.

    Summary: I'm not sure how UPS Canada stays in business. Everyone I know who has received shipments from out of the country through them has a huge horror story about their insane brokerage fees. I only have two, as I now refuse to use UPS for any of my ... read more

  • Never use UPS to Canada

    Sep 1, 2006 by
    Rated a Helpful Review
    Pros: Nothing good
    Cons: never use

    Summary: I have very bad experience with using UPS to Canada. I sent my household items (old shoes, pans, books, photos, sheets etc.) in the big box. I read carefully instructions and called operator to make clear how to print paper for border clearing. Then I ... read more

  • Shipping Nightmare

    Jul 29, 2006 by
    Rated a Very Helpful Review
    Pros: Quick delivery. Never had a damaged package sent via UPS.
    Cons: Pathetic customer service. Gigantic hidden fees.

    Summary: Some reviews are simply a story of experience… and well folks, this is one of them. It all began when I had a few computer parts that a Canadian acquaintance wanted to purchase. After making the agreement, we quickly arranged him to send me a money ... read more

  • another victim

    Jul 23, 2006 by
    Rated a Very Helpful Review
    Pros: very polite as i yelled at them
    Cons: brokerage fees no faster no local pick up points in Toronto

    Summary: UPS ground is extortion. A seller paid, well I paid him $14 to send assuming it would be USPS. To my surprise the bill stuck to my window was demanding another $55 for the service of clearing customs for me(a service that by Canadian law must have ... read more

  • Immoral hidden fees and poor customer service

    Jun 22, 2006 by
    Rated a Very Helpful Review
    Pros: none
    Cons: hidden fees, disorganized, terrible service

    Summary: For the third time now, I have ordered a package that was unfortunately delivered by UPS from the US to Canada. Each time, I have been gouged by brokerage fees I wasn't aware of and wouldn't have purchased the product otherwise. Unfortunate, but I ... read more

Showing 41-60 of 222 reviews
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